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> Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO! (Unifi)

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TSSilentVampire
post Jan 31 2019, 12:50 PM, updated 2y ago

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Welcome To The Official TM UniFi High Speed Broadband Thread V37

Previous UniFi Threads
V1 | V2 | V3 | V4 | V5 | V6 | V7 | V8 | V9 | V10
V11 | V12 | V13 | V14 | V15 | V16 | V17 | V18 | V19 | V20
V21 | V22 | V23 | V24 | V25 | V26 | V27 | V28 | V29 | V30
V31 | V32 | V33 | V34 | V35 | V36


LYN UniFi Users

TM COVERAGE CHECKER (BY AND WITH THANKS TO miloaisdino): https://myhsbb.me/search

TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi Home & Personal Plans UniFi Business Plans

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of the total cost of the remaining months on your contract is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

Fiber To The Home: http://nordin.kembali.net/blog/?p=1221/

The UniFi Installation Experience: http://jasonong.blogspot.com/2010/07/unifi...experience.html

* Thanks to the owner of the blogs (ShaolinTiger & Nordin & Jason).

GENERAL WI-FI INFORMATION AND SUITABLE TURBO SPEED ROUTER & USB RECEIVER GUIDE by SilentVampire

If your speed have been turboed, your new plans will be as detailed below, depending on your original plans before you were turboed:

1) 800Mbps download = 200Mbps upload (original plan - 100Mbps, 50Mbps)

2) 500Mbps download = 100Mbps upload (original plan - 50Mbps, 20Mbps)

3) 300Mbps download = 50Mbps upload (original plan - 30Mbps, 10Mbps)

4) 100Mbps download = 50Mbps upload (original plan - 10Mbps, 5Mbps)

As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, and a DECT phone, and a UnifiTV STB (only if you subscribe to the relevant plans where the STB are provided), in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For the turbo speed use, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the turbo speeds.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently for new installations, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic) or the TP-Link Archer VR1200v for new installations recently (Pic).

The UnifiTV STB or Set-Top Box (provided only on the relevant Unifi plans) is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (2.4GHz spectrum), 802.11a (5GHz spectrum), 802.11g (2.4GHz spectrum), 802.11n (2.4GHz spectrum and/or the 5GHz spectrum), and the 802.11ac (5GHz spectrum).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the turbo speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full turbo speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Due to current pilot phase, TM has not upgraded your current speed to the accurate turbo speed yet.

2) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.

3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.

4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.


TURBO SPEED - SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

QUICK UNIFI ROUTER GUIDE BY OOKAS (BY AND WITH THANKS TO OOKAS): https://www.ookas.my/unifi-router-guide

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200G+ - 300Mbps
4G-AC53U - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
4G-AC68U - 500Mbps
Asus Lyra Trio - 500Mbps

BRT-828 - 800Mbps
RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

RT-AX88U - 800Mbps

TP-Link

Archer C1200 - 100Mbps, ~300Mbps

Archer C5 - 300Mbps
Deco M4 - 300Mbps
Deco M5 - 300Mbps
Deco P7 - 300Mbps
Archer A6 - 300Mbps
Archer C6 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer A7 - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer A9 - 500Mbps
Archer C9 - 500Mbps

Archer C2300 - 800Mbps
Archer A10 - 800Mbps
Archer C3150 - 800Mbps
Archer C4000 - 800Mbps
Archer C5400 - 800Mbps
Archer C5400x - 800Mbps
Archer AD7200 - 800Mbps

Archer AX6000 - 800Mbps
Archer AX11000 - 800Mbps

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1202 - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

COVR-2202 - 300Mbps, ~500Mbps
DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 300Mbps, ~500Mbps
DIR-868L - 300Mbps, ~500Mbps
DIR-878 - 500Mbps
DIR-2680 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

Tenda

Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps
Tenda Nova MW3 - 100Mbps, ~300Mbps
Tenda Nova MW5 - 100Mbps, ~300Mbps
Tenda Nova MW5S - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC18 - 500Mbps, ~800Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

TURBO SPEED - SUITABLE WIRELESS USB ADAPTER GUIDE - PLEASE ENSURE THAT YOUR USB PORT IS USB 3.0 FOR TURBO SPEEDS ABOVE 300Mbps

To enjoy the maximum achievable speed on Wi-Fi, you need to have an compatible wireless USB adapter:
(GENERAL GUIDE ONLY)

ASUS

ASUS USB-AC53 - 100Mbps, 300Mbps, ~500Mbps
ASUS USB-AC55 - 100Mbps, 300Mbps, ~500Mbps

ASUS USB-AC68 - 500Mbps, ~800Mbps

Tp-Link

TP-Link T2U - 100Mbps, ~300Mbps
TP-Link T2U Nano - 100Mbps, ~300Mbps
TP-Link T2U Plus - 100Mbps, ~300Mbps
TP-Link T2UH - 100Mbps, ~300Mbps
TP-Link T2UHP - 100Mbps, ~300Mbps

TP-Link T3U - 500Mbps
TP-Link T4U - 500Mbps
TP-Link T4UH - 500Mbps
TP-Link T4UHP - 500Mbps

TP-Link T9UH - 800Mbps

D-Link

D-Link DWA-171 - 100Mbps, ~300Mbps
D-Link DWA-172 - 100Mbps, ~300Mbps

D-Link DWA-182 - 500Mbps
D-Link DWA-192 - 500Mbps

Tenda

Tenda U9 - 100Mbps, ~300Mbps

Tenda U12 - 300Mbps, ~500Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.


Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) Jjuggler personal website. Excellent for gadget reviews as well as general networking information. Click here.

3) OOKAS website. One of the best sellers of home networking equipment online.Click here.


*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, @dickybird, and @imalmighty for their help and contribution throughout this thread and previous Unifi threads. It is much appreciated.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - created on 24 August 2018, updated on 1 October 2019.





Added on TM UniFi Glossary Menu

uniFiTV Link: YouTube F.A.Q

TM UniFi Announcement & News

Official Website: TM Website TM Twitter Unifi Twitter UniFi Support Twitter UniFi Website UniFiTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Online Help & Support: Payment Guide Payment Channel OnlineHelp Speedtest F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]

Complain to SKMM/CFM: SKMM CFM


This post has been edited by SilentVampire: Oct 1 2019, 08:21 AM
TSSilentVampire
post Jan 31 2019, 12:51 PM

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Post reserved for future updates rclxms.gif
Raymond T.
post Jan 31 2019, 12:52 PM

Glock 19 Holder
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Quick question does anyone apply Fixed IP for home ?
NubPro
post Jan 31 2019, 01:00 PM

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Currently using 300mpbs.

But TM provided despicable router, only supports til Wireless N and Archer C7 v1 lagi.

Can request for new one ah?
Sifu any tips
TSSilentVampire
post Jan 31 2019, 01:01 PM

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QUOTE(NubPro @ Jan 31 2019, 01:00 PM)
Currently using 300mpbs.

But TM provided despicable router, only supports til Wireless N and Archer C7 v1 lagi.

Can request for new one ah?
Sifu any tips
*
Nope. You will have to pay, or get a free one and sign for further 24 months. Might as well get your own. See green text in 1st post for list of recommended routers.
jhleo1
post Jan 31 2019, 01:02 PM

Look at all my stars!!
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U meant already given a new set and u need to change?

QUOTE(NubPro @ Jan 31 2019, 01:00 PM)
Currently using 300mpbs.

But TM provided despicable router, only supports til Wireless N and Archer C7 v1 lagi.

Can request for new one ah?
Sifu any tips
*
NubPro
post Jan 31 2019, 01:03 PM

Casual
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QUOTE(jhleo1 @ Jan 31 2019, 01:02 PM)
U meant already given a new set and u need to change?
*
I want to get a better one from TM.
jhleo1
post Jan 31 2019, 01:10 PM

Look at all my stars!!
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Joined: Jan 2003
Buy own one.

QUOTE(NubPro @ Jan 31 2019, 01:03 PM)
I want to get a better one from TM.
*
lyc1982
post Jan 31 2019, 01:12 PM

ExpectNoMercy
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Joined: Jun 2015
QUOTE(NubPro @ Jan 31 2019, 01:03 PM)
I want to get a better one from TM.
*
better one from TM requires you to pay

might as well get a better router than tm stock routers with your own money...for future proof
sgpdsmss
post Jan 31 2019, 01:21 PM

Regular
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currently on 800Mbps ....
May i terminate 800Mbps and at the same time to apply 100Mbps under same name ?
apply new can get new router ...caused both downgrade and apply now also contract 2years ...

thanks ...
NubPro
post Jan 31 2019, 01:23 PM

Casual
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Actually I bought my own routers, currently running Asus RT-AC66U as main router and Asus RT-N14UHP as Access Point.

But the AC66U seems to be giving some problem as my wifi connection is very unstable, constantly no connection at all, need wait a few seconds for it to work again. I suspect its overheating. Finally its time to let this guy go?

My N14UHP also outdated, not using AC Wifi, can't fully utilize my 300mbps.

Planning to give my home infra an overhaul
gill1314
post Jan 31 2019, 02:03 PM

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hi
current using unifi lite
should i jus recontract to 129 100mbs ?
chun_chet
post Jan 31 2019, 04:19 PM

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Hi guys,

My unifi plan has been upgraded to 500mbps, and then i contacted TM to change my router. So they came this morning and upgraded the router to TP-LINK Archer C1200.

On default, they are using cat5e cable and my BTU is Alcatel Lucent I-240-G. The unifi tv box is also connected to the router. And i setup the router using unifi mode, qos off, nat boost on, with dual band enabled. Checked the router firmware, it is the latest.

Although my new laptop does not have LAN port but it does support 802.11ac (which should be able to reach 500mbps through WiFi).

I understand that the speed of 5ghz will get weak when the device is far away from router. BUT when i test the internet speed while sitting right beside the router, i can only get maximum 280mbps of speed while connecting through 5ghz.

Master sifus, what went wrong on the setup, and how do i reach 500mbps on WiFi.

Thank you in advance!!
imalmighty
post Jan 31 2019, 04:24 PM

On my way
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QUOTE(gill1314 @ Jan 31 2019, 02:03 PM)
hi
current using unifi lite
should i jus recontract to 129 100mbs ?
*
No need, just call 100, dial 4, bug them, why college students pay rm99 has free call u dont have? If u have time, go to Tmpoint, write a letter, 2 copies, at the bottom, demand for signature of staff attending you to proof that the complain is received, and also leave a field for their internal reference number.

Rmbr, 1st few times, they aint gonna give a damn, show your resolve by refusing to pay, cutoff any autopay stuff. Or better still, to the extent of leezhijiang's way of obtaining unifi coverage, print poster... hehe.

Takes guts and perseverance.

Edit: u mean 600min free call and 100M DL speed, do u?

This post has been edited by imalmighty: Jan 31 2019, 04:24 PM
gill1314
post Jan 31 2019, 04:37 PM

Getting Started
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Joined: Nov 2007
QUOTE(imalmighty @ Jan 31 2019, 04:24 PM)
No need, just call 100, dial 4, bug them, why college students pay rm99 has free call u dont have? If u have time, go to Tmpoint, write a letter, 2 copies, at the bottom, demand for signature of staff attending you to proof that the complain is received, and also leave a field for their internal reference number.

Rmbr, 1st few times, they aint gonna give a damn, show your resolve by refusing to pay, cutoff any autopay stuff. Or better still, to the extent of leezhijiang's way of obtaining unifi coverage, print poster... hehe.

Takes guts and perseverance.

Edit: u mean 600min free call and 100M DL speed, do u?
*
i current using is unifi lite 129 for 10mbps and unifi tv , 99+30 tht plan bangwall.gif

coz now new plan 129 had speed for 100mbps , i still paying for low speed with same price

Cynox
post Jan 31 2019, 04:43 PM

Back to AMD camp!!!
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Senior Member
5,300 posts

Joined: Jan 2003
From: Johor Bahru


QUOTE(gill1314 @ Jan 31 2019, 04:37 PM)
i current using is unifi lite 129 for 10mbps and unifi tv , 99+30 tht plan  bangwall.gif

coz now new plan 129 had speed for 100mbps , i still paying for low speed with same price
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what are you waiting for? Just run to nearest TM Point now and request for upgrade to the RM129 100mbps package.
imalmighty
post Jan 31 2019, 04:44 PM

On my way
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671 posts

Joined: Dec 2017
QUOTE(Cynox @ Jan 31 2019, 04:43 PM)
what are you waiting for?  Just run to nearest TM Point now and request for upgrade to the RM129 100mbps package.
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Obviosly he dont want to be jailed for another 2 years
Harapan
post Jan 31 2019, 04:45 PM

Getting Started
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Joined: Mar 2008


QUOTE(Cynox @ Jan 31 2019, 04:43 PM)
what are you waiting for?  Just run to nearest TM Point now and request for upgrade to the RM129 100mbps package.
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Yes. Most of us don't need more than 100 Mbps anyway.
gill1314
post Jan 31 2019, 04:49 PM

Getting Started
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Junior Member
205 posts

Joined: Nov 2007
QUOTE(Cynox @ Jan 31 2019, 04:43 PM)
what are you waiting for?  Just run to nearest TM Point now and request for upgrade to the RM129 100mbps package.
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last time i ask new plan must be package with tv plan , total is 129 + 30 for 100mbps bangwall.gif
TSSilentVampire
post Jan 31 2019, 04:55 PM

Networking Enthusiast
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5,586 posts

Joined: Mar 2007



QUOTE(chun_chet @ Jan 31 2019, 04:19 PM)
Hi guys,

My unifi plan has been upgraded to 500mbps, and then i contacted TM to change my router. So they came this morning and upgraded the router to TP-LINK Archer C1200.

On default, they are using cat5e cable and my BTU is Alcatel Lucent I-240-G. The unifi tv box is also connected to the router. And i setup the router using unifi mode, qos off, nat boost on, with dual band enabled. Checked the router firmware, it is the latest.

Although my new laptop does not have LAN port but it does support 802.11ac (which should be able to reach 500mbps through WiFi).

I understand that the speed of 5ghz will get weak when the device is far away from router. BUT when i test the internet speed while sitting right beside the router, i can only get maximum 280mbps of speed while connecting through 5ghz.

Master sifus, what went wrong on the setup, and how do i reach 500mbps on WiFi.

Thank you in advance!!
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You screwed up by asking TM to change your router. The TP-Link AC1200 does NOT support 500Mbps on Wifi, as you now know. Look at 1st page, 1st post, green text, for list of compatible routers that support 500Mbps. The TP-Link AC1200 is not one of them, and you should have bought your own rather than asking TM to change for you.

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