No, they don’t usually give you access to BTU/ONU. They do give you router username and password, but just to be safe, be sure to ask for that information as well as information on your PPPoE username and password.

I’ve messaged Mcmc yesterday. No reply lol.

Honestly I just want a damn dateline. Been waiting at home like a loser just in case they call/want to visit the house.

I called them again an hour ago because I got the sms saying problem resolved. Case closed. Reply yes/no if got further issues.

Obviously not fixed yet. The CS officer also surprised case marked as resolved when he can clearly see still no connection. I don’t know wtf is going on anymore.

Go and report to MCMC. Also claim rebate for the 2 weeks that you can't use the internet.

I did mcmc yesterday. Waiting for response.

I asked for rebate and they said can only request once issue is resolved. Bloody hell. My contract is up next month some more. Going to ask for further discount or not will port out.

Have to untick automatically detect setting to browse internet. Will try to scan malware later.

Very old modem, stock white modem with router combo. Lol.

Might be a broken router, swap it out for something new
One of my friends got similar issues as yours, but he was on Netis. He swapped it our something else, fixed all the issues.

If they did not give , do we have the right to keep on asking ? because I saw there is a function on BTU which can auto restart BTU schedule on certain time.

btw ,I have question for those who install unifi.

Price asking TM to change BTU location or modem .lets say placing it at living room but later wanted to put at the room.
How much does TM will ask to relocate the BTU ?

Somehow , if we have optical splicing machine , i think we can DIY. Too bad , the splicing machine cost few K.If it's cheap will also buy it too.

Did you threaten to terminate over the phone or at the TM centre? Looks like I mush do that to get back my discount...

Just submit your termination request at their portal and they will call you on 7th working days to offer.

Yes, you can ask but why would you want to restart BTU? It is quite stable.


You have to discuss with TM contractor about relocating BTU.

Yea, I have try the hard way by calling, chatting and went directly to tmpoint, nothing work.

The TM installers who came to my place almost 2 years ago just pulled the cable and then cleave the fiber using mechanical tool then applied a fast connector to connect to the modem where got use fusion splicing tool?
One end connect the FDP box port the other end just plug straight into the modem. Brainless work, no FWS whatsoever.

You can order your desired length of fibre cable from Lapsapda/Shoppe and engage a installer to rewire your home.10M? 20M? 30M upto 100M with or without connectors at both ends or just one end the other ask the installer to use a fast connector instead. Should cost less than RM2 a meter.

Hi there, I have a question to clarify about the router password given by TM, is it an one time password or it remains the same until it being asked again by the owner? Say if I want to change to another router, can I still use the same password? Thank you.

Router password or PPPOE password?
Router password you can change anytime, PPPOE password should be always the same.

Yes. Same password so keep it well. I think you meant PPOEE?

This post has been edited by fruitie: Jan 2 2021, 12:05 AM

Um... sorry I'm not that familiar, but given by TM when I said I planned to upgrade my router.

PPOEE is needed when you change router.

Thanks for clarifying nyunyu & fruitie!

As for lowest rm69 promotion packages 30mb , what BTU did we get ? ( i did ask at previous post https://forum.lowyat.net/index.php?act=findpost&pid=99428755 )

I read some of the post here , TM give us some cheap BTU and router.If you don't put a fan or restart them both a few times a every week , we will be getting slow connection.

Also , i see read a user post saying if BTU spoil need to pay to buy a new one and do own setting.
At BTU what setting we can change if connection slow ? if getting a new BTU from shope or laz ? must certified by unifi ? what setting to match the current BTU setting ?

Does resetting port = restart BTU ? because mostly on tech support 100 call by TM always asked to turn off the BTU.
Overall reason is have faster connection without overheat but turning off the BTU does help sometimes.
Can we extend a fast connector from one end to the other end ?
Just wanted to extend the the fiber connect to BTU to other location temporary.Need to use the wall plug for other usage for a week, but the connector connect to BTU is just 1 meter length.

What kind of adapter standard Unifi is using ? just want to extend it temporary.
How much does it cost ?

Buy an adapter and fiber cable connect both and I can move the BTU futher to other place.