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Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance

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TSfairylord
post Jul 22 2018, 01:37 PM, updated 5y ago

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Previous Threads
V1 by (forgotten) replaced fairylord

QUOTE
Announcement ::



Official BigPay Telegram Channel - Daily Exchange Rate Updates for International Bank Transfer

Updates are on Mon-Fri at 11am.


user posted image

BIGPAY Prepaid MASTER Card that collaborating with AirAsia.
Use this card at any merchant that accepts MasterCard worldwide.
Enjoy good cash back by reloading selective credit card (Gives you cash back up to 10%* literary)

By BigPay Malaysia Sdn Bhd (formerly known as Tpaay Asia Sdn Bhd)

*The purported 10% is actually from the source cards (depending on the credit card used, cash back is up to 10%) used to reload the BigPay.

Official Website : https://www.bigpayme.com/


Historical evolution of product : 1- 4 as in Thread V1
» Click to show Spoiler - click again to hide... «

Benefits

Exempt from the SST RM25, as it is a Prepaid Card.
• Annual Fee waived unconditionally.
• AirAsia flight processing fees waived if using BigPay to pay. - [See Details]
• RM2 Discount on purchase flight meal and luggage. - [See Details, tan_aniki, fruitie]
• AirAsia deals will be offered to BigPay holders, usually a day in advance.
• Remember to paste the Referral Code for Free RM10 while sign up.
• Credit card (Max RM10,000/mth RM5,000/mth RM2,500 starting 2 June, reset on 1st of the mth), Debit card and Bank Transfer can be used to reload in App. [AMEX not Top Up Source (yet)]
• Enjoy cash rebate by reloading with selected cash rebate credit cards.
• Good foreign exchange rate (almost equivalent as in XE.com) for oversea usage. [Example, official tips, blog]
• Instant transfer money to anyone (BigPay users) for Free. Max Daily Limit : RM2,000.
• Link to your BigPoints Account and earn BigPoints while Reload and Spend. - ohcipala
• BigPoints validity is 24 months.
• RM30 RM20 RM10 for local transaction = 1 BigPoints. Excludes : Government Services, Transportation, Utilities and Fast Food - FAQ rev official FAQ
• RM20 Pay Bills in-app = 1 BigPoints - GrumpyNooby
» Click to show Spoiler - click again to hide... «

• Maximum wallet amount : RM10,000
• Contactless Payment (PayPass) Max Daily Limit : RM250 - Auto-enabled upon 1st pin-based usage
• Local Bank Transfer : Max RM1,000/day 24 hrs, capped at RM2,000/mth, Fee : RM0.50/each [FAQ]
• Oversea Bank Transfer : Max RM20,000/day, RM30,000/mth, Remittance Fee : Refer to BP Apps [fixed at RM5 - RM23/each transaction]
• Oversea Bank Transfer : China, Indonesia, SG, Aus, India, Nepal, Bangladesh, Philippine, Vietnam, Thai
[Join Official Telegram for exchange rates - updated daily 11AM]
• Worldwide selected ATM withdrawal : RM10,000 or 10 withdrawals daily whichever come first


Selection of Bank (Try below) when make online payment if requested :
• CIMB - sendohz, sendohz
• Type "BigPay" - hye
• Tune Money Sdn Bhd or TPaay Asia Sdn Bhd - rap7733


How to apply?
• Download BigPay Apps from Google Store (Click Here) Or Apple Store (Click Here)
• Open the App then click "Sign Up"
• Key in Mobile Number
• Fill up simple personal details (and Referral Code)
• Snap image of your ID/Passport and Selfie
• Wait for In-Apps Notification / Email on Document Approval in 24hr
• Go to App, reload RM20 (will be in your BigPay Card for your use) by credit/debit card only
• Wait 3-5 working days for BigPay Card deliver to you (so far as per member, by Citylink)


How to activate the card?
• Once received BigPay Card, open the App click to acknowledge receipt of BigPay Card
• Fill up the CVV to activate it
• You may now set 6-digit pin for the ATM and POS or do it later in Setting
• You may now link to your BigPoints Account or do it later in Apps



Fees and Charges : (Latest refer to official Webpage)
• Domestic ATM withdrawals - RM6
• International ATM withdrawals - RM10 or 2% of withdrawal amount, which ever is higher [RM10 only until further notice]
• Currency Conversion Fee [applied when the purchase is effected in currencies other than MYR - 1% + network charges (only network charges until further notice)]
• Cross Border Fee [applied when the purchase is through merchant acquired outside of Malaysia but charged in MYR (waived until further notice)]
• Lost Card Replacement - RM20
• Sales Draft Retrieval - RM15
• Inactive Fee - RM2.50/month [waived until further notice]
• Card Cancellation - Free
• Card to Card Transfer - No



Reload BigPay to enjoy Cash Rebate (CB)

CC that entitle CB :
MBB FCB VS (2% & 10% [May and Aug]) - SzeMeng76, cybpsych - no more CB July 2019 onward
• PBB Quantum Master (5%) - celaw
• PBB Quantum Master (5%) - weejin2000, joevo2
• PBB Visa Signature (6%) - LostAndFound
• PBB Visa Infinite (0.3% unlimited Cap RM80) - tan_aniki
• SCB Liverpool FC (previously known as SCB CB Gold) - ckweng
• SCB JOP (1.87%) - 3.4% due to CC rev T&C July'19
• ÆON BiG Visa Gold (2%) - MiKE7LIM, first come first serve
• AmBank True Visa (3%) - alexanderclz, CB, CB
• HL Essential (0.4% for $7000, then 1% unlimited) - cybpsych, dkwan87
• HL Fortune (1%) - chlee87, snowswc
• RHB Signature Visa (1%/2%/6%) - ClarenceT
• Alliance You.nique (1.2%, 3%, 0.3% unlimited) - iXora.ix, tan_aniki
• OCBC World Master (1.2%,0.6% unlimited) - simonmada
• OCBC Titanium (1% unlimited) - hebe87, hebe87, but jack2 no CB, CB updated late, 0.1%+0.9%
• OCBC 365 (1%) - baocord
• OCBC Cashflo (0.5%) - shadoe
• UOB One (0.2%) - terry5695
• HSBC Amanah (0.2%) - terry5695



• HSBC VS 5X point (=1.67%) - chonghe [Promo extended with new T&C], extended throughout 2019, no longer valid
• AmBank Bonuslink (=3.0 0.3%) - 3000 Bonuslink Points = RM 30 Shell Voucher per mth, latest found RM1 = 0.3 points only


CC that might entitle CB : pending (re)confirmation
• TBA


CC that entitle Miles/Points/etc :
• NEW LIST - come come come, member share your information thumbup.gif
• Citi Rewards - 1:1


Merchants Issue

NOT APPLICABLE for : - see request
• Terminal that do not accept MasterCard cause BigPay is a MasterCard.
• Car workshop (unknown merchant) - MGM due to terminal can't support 'prepaid' type of transaction - Ambank Terminal
• Shabu Garden - Kuchai Lama - sendohz - PBB Terminal
• Mara Ibu Pejabat - slayersssss
• WeChat Pay - fruitie
• TGV (via MasterPass) - szejz123
• Traveloka - MilesAndMore, due to "Cybersource"
• RedBus - web and apps also not applicable



Previously/Occasionally N/A > Now Applicable ! :
• Grab - refer to 1st Post Special Updates bottom of this post
• Homecafe Taman Midah - stargate8
• Boost - sailou, fruitie, see how codeiki had successfully topped up. Mid Aug 2088, Boost said BP is not compatible., BACK!
• TM/Unifi - MGM, siawyent
• mobile@unifi app - alternative by borneoman1
• (ipay88) Touch n Go eWallet - cybpsych, BP is addressing the issue, Update TnG apps, working now! Still failed? Try this trick
• Agoda - mamamia & touristking , Ikwah86


Applicable but sometimes Hit-And-Miss:
• Shopee - shmily86, Cybersource ! TIPS : Work Around - spyrr
• myeg - drbone & cybpsych, successfully paid summon - yhtan


Oversea Withdrawal

Oversea ATM that charged fee on Withdrawal (+RM10 by BigPay): - see request
• Singapore $3 ~ $5 overall, DBS $5 Max $2k
• Singapore Changi Airport S$5 - DBS
• Thailand 220 Baht - Thai Bank, Citibank (200 Baht), UOB, Max 25,000 Baht, Max 50k Baht
• Thailand 150 Baht - Aeon Thai, Aeon
• USA $3 - PNC, Max $500, $800
• Australia - ANZ AUD2 (cheapest), Comm AUD3, Max $2,000, avoid Westpac & Bank of Melbourne - use own rate way higher
• Canada CAD$3 - CIBC, BMO Bank of Montreal, RBC Royal Bank
• Seoul, South Korea (near myeongdong) 3500 won - KB BANK
• Prague czk 99 - Euronets ATM
• Philipines - 250 peso - BDO, Max 10,000 pesos
• Vietnam - ANZ Max 5m VND, other usual Max 2~3m VND, Extra Fees abt RM10
• Cambodia - USD 5-6
• Taiwan - NT100 @ China Trust Bank, Max NTD 20k


Oversea ATM that charged ZERO fee on Withdrawal (only RM10 by BigPay):
• Japan - pending more info, SevenBank@7-11, Narita Airport, Max 100k Jpy@SevenBank
• Singapore - HSBC | Max $1k, OCBC | Max $1k, ICBC@Sentosa | BOC Max $2.5k BOC | Citi Max $3k
• Seoul, South Korea - KB Bank, Don't withdraw at Airport, Max 700k Won
• Taiwan (Max NTD 20k, Airport @ Tao Yuan / Kao Shiung Max NTD 20k, banks), list of banks
• Indonesia - CIMB Bank Niaga@Jakarta T3 Airport
• Oman - International Airport Arrival Hall - HSBC
• Salzburg, Austria - see this, Max EUR 300
• UK - avoid ATM in Bars/OneStop -£2.50
• Thailand - MBB ATM
• China - ABC, BBC, BOC & ICBC ATM, to be testified using BP card
• Swiss - Duetsche
• HongKong - HSBC
• Germany - Sparkasse Max EUR 600
• Turkey - Ziraat Bankasi @ Istanbul Airport



Oversea ATM Withdrawal : pending (re)confirmation any fee
• Singapore Changi Airport - BOC $2.5k | MBB $1.5k



FAQ in Thread : for official FAQ - link

Q1 : How much BigPoints awarded if i spend less than RM20?
A1 : The point will be round down. Example, pay with big card with amount RM19.99=0 point.

Q2 : How soon the BigPoints awarded upon Reload and Spend?
A2 : 3-5 days on Spending, 1-2 days on Reload.

Q3 : How to link BigPay to AirAsia BigPoints?
A3 : Use the same email address that you used to registered AirAsia BigPoints account, the point will then sync automatically. Or you may link it in App Setting if it doesn't sync by itself.

Q4 : Can I reload BigPay with other's credit card?
A4 : BigPay FB replied to drbone that no issue to use other's cc to reload. [MGM, glauncher, BP is monitoring]

Q5 : What's the maximum amount withdrawn via ATM?
A5 : Maximum withdrawal allowed is RM10,000 [BigPayJonathan per day, daily capping. Subjects to individual ATM or CRM, how many notes that ATM/CRM dispenses once (eg: 30,35,40,50,99), what is the max denomination notes that ATM/CRM dispenses (eg RM50 or RM100), SO same bank different ATM/CRM may have different limits on max withdrawal allowed. AVOID RHB & PBB ATM for withdrawal - makan BP card

» Click to show Spoiler - click again to hide... «


Q6 : How long would it takes for the status of a transaction to changed from "Pending" to "Settled"?
A6 : It may take up to 5 days or more to update the status to "Settled".

Q7 : How long would it takes for the BigPoints to be reflected after "Settled"?
A7 : It may take up to 2 days after Settled (latest as per members).

Q8: Do I need to have more than RM200 to pump petrol?
A8: Yes, If your pump at petrol island which terminal need pre-aut RM200. Unless you pump at petrol island (like Petron) which terminal allow you to pre-set amount to pump OR you pay at cashier by informing the amount to pump in prior. Further explanation see - [ClarenceT & cybpsych, BPJonathan].

Q9 : Can the card be over swipe if to spend amount more than balance amount in card?
A9 : Yes, BUT the second transaction decline automatically.

Q10 : Can I Top Up, Large Amount, Withdraw via ATM, Very Frequently (defined by provider), merely to enjoy the cash rebate under top up source card?
A10 : Not Advisable. Please read the following posts for reference as advises. To read the original post of the quoted, please click the * at bottom right of every quoted post.
Latest Updates : Tentative official announcement on about ATM withdrawal limit/frequency is by end of July, stay tuned. (month cap at RM10,000 top up via credit card FUP introduced)

By Moderator :
» Click to show Spoiler - click again to hide... «
By members :
~ Aji_ShiO - ignore this spoiled post as Invalid
» Click to show Spoiler - click again to hide... «
~ cybpsych
» Click to show Spoiler - click again to hide... «
By keyword search in Thread V1 :
~ TaiSong (for withdraw 60k in 2mths)
~ ATM
~ Susp* (for Suspension/Suspended)
~ Ban* (for Banned/Ban)




.

This post has been edited by fairylord: Jan 11 2021, 10:57 AM
TSfairylord
post Jul 22 2018, 01:37 PM

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From: Fairytale
FAQ in Thread : (cont')

Q11 : What are the differences between BigPay Mastercard and previous BigPrepaid MasterCard?
A11 : See tabulation below.
» Click to show Spoiler - click again to hide... «


Q12 : How to check exchange rate of BigPay?
A12 : After transaction recorded, exchange rate shown In the app itself. At first it will show "Pending" and after few days it will show as "Settled", the "Settled" rate with real time rate, very minimal difference, both "Pending" and "Settled" amount doesn't show much difference. (official tips)

Q13 : Which is cheaper for Oversea usage : ATM withdrawal Vs Swipe BigPay?
A13 : Swipe BigPay. Always pay directly with your card when you can. And if you need to take out cash at the ATM, always choose to be charged in the local currency of the country you're in. (official tips, Mod)

Q14 : Will I be rewarded also BigPoints by AirAsia besides of the BigPoints by BigPay?
A14 : Yes, and the rate subject to your AirAsia Loyally membership tier and only on the base fare (Min RM100) and the purchased add on.

Q15 : How do/can I receive OTP code from BigPay for online purchase while I'm oversea?
A15 : Almost all of the Malaysia sim could receive SMS FOC while roaming at oversea, OR you may update the oversea mobile number in BigPay Apps to receive OTP code via SMS to your oversea sim.

Q16 : How long is the maximum days a transaction will stay in Pending stage?
Q17 : Does BigPay return my fund if it's not Settled?
A16 & A17 : As per Official answer to "Why do payments sometimes fail?"

Q18 : Shall I used BigPay card as VAT Refund for Europe trip?
A18 : It's not accepted by authority. But, UK VAT refunded successfully.

Q19 : What is the latest MCC Code of BigPay?
A19 : MCC 6012 MCC 6540 Non-Financial Institutions – Stored Value Card Purchase/Load

Q20 : How to remove Top Up source in Apps?
A20 : Go Settings > Top up Sources > Select Card > Delete this card

Q21 : How to do setting on Paypal to convert currency via BP to have better rate?
A21 : Read this post.

Q22 : How the charges using BP as Ezlink for public transport in Singapore - SimplyGo?
A21 : Fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier + $0.50 admin fees.





.
Important Notice : by Moderator
QUOTE(hye @ Jun 27 2018, 11:24 AM)
To all members

Will be expanding the prohibition of referral codes exchanges across all threads in the cc section. Members participating in the exchanges will be effectively closely monitored for further violations and application of immediate consequence management.

Won't tolerate this further.
*
QUOTE(hye @ Jun 27 2018, 11:30 AM)
QUOTE
Allowed to do it thru pm?
You may PM individual members and such is done discreetly.
But if requests and/or exchanges is done openly through the threads, I won't allow it.

I have begun to apply consequence management to members given yesterday's warning went unheeded and a repeat of such occurred today. Thus I will not entertain any excuses for violators as sufficient warning has been given.

*
QUOTE(hye @ May 6 2018, 09:15 AM)
To Members

Would like to announce that a new TS has been found and will be announced soon once the formalities are executed and completed.

Members are to note that sharing of referral codes, requests and related activities/posts (referrals/referees) which notes/refers referral codes/referees are disallowed and posts will be removed without prejudice. (Direct/indirect posts are included in this T&C) Repeated offenders will be subjected to removal from this thread.

When quoting any form of official announcements from BigPay, members are reminded to post the announcement as a "quote" and provide the link to the post. This is to allow referencing of the information by any members wishing to confirm the earlier quoted information and ensure that announcements purported from financial institutions are of credibility when reposted here.

Members are advised to read carefully and apply appropriate judgement to posts that do not comply to such format. Similarly such posts will be removed without any prejudice.
*
.


user posted image


Introduction Post : by Jonathan, BigPay staffs & Lyn Mod
» Click to show Spoiler - click again to hide... «

Important Notes : by members
» Click to show Spoiler - click again to hide... «

Special Updates : GrabPay
» Click to show Spoiler - click again to hide... «


Application New Features Update Log :

4 July 2018 - Added Bank Transfer as Top Up
4 July 2018 - Replacement Card request via Apps [see image]
25 July 2018 - Request money fron friend/Split Bill [see video]
6 Aug 2018 - MasterCard PayPass contactless feature
10 Sept 2018 - "Friends Nearby" in Split Bill
22 Oct 2018 - Unhide previous hide Transaction
13 Nov 2018 - In-app support chat
• 19 Feb 2019 - Screenshot on Android, CC Top Up Limit Balance
• 6 Nov 2019 - PDF or CRV statement with BP letterhead
• 17 Feb 2020 - Filter transaction with criteria


Hidden Gems : We shall explore further for more benefits, lets dig more!
QUOTE(BigPayJonathan @ Jul 10 2018, 11:44 AM)
Essentially, if you pay within the entire AirAsia eco-system with BigPay... It really becomes something else. BIG Loyalty has deals with tons of lifestyle and travel related merchants: https://www.airasiabig.com/my/en/earn-redee...style#ecommerce

If you shop using their direct link, you'll earn points. Pay with BigPay, earn even more points. Stuff like that. I had started mapping out a customer journey within the AirAsia eco-system with and without BigPay, and the difference is huge in terms of BIG Points!
*
If you encounter problem, please forward your support requests via their official Facebook channels/Live Chat in apps.

.
user posted image


This post has been edited by fairylord: Apr 4 2020, 02:04 PM
minthiam
post Jul 22 2018, 01:49 PM

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Joined: Jan 2003


Wow, V2 now...this card is really on fire!
Nom-el
post Jul 22 2018, 02:46 PM

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QUOTE(jack2 @ Jul 21 2018, 08:16 PM)
I don't think OCBC titanium has rebate. My latest statement shown 0 rebate on statement date.

Even it has been 1 week from statement date, I have yet to see any rebate credited.

All rebate is calculated on statement date and credited at the same date as well.

I saw someone wrote that it will be credited few days after statement date but it doesn't apply to me.
*
QUOTE(snowswc @ Jul 21 2018, 08:53 PM)
hopefully someone can clarify more on the OCBC titanium card.

just received call last week my card has been approved but ocbc only allow self collection at their branch cos they don deliver the CC, so troublesome to go during weekday.  bangwall.gif  bangwall.gif  bangwall.gif  bangwall.gif  bangwall.gif  bangwall.gif
*
As shared earlier by other members here, there is a 1% rebate for OCBC Titanium. I managed to get it for using it to reload BigPay, 0.1% on statement date and another 0.9% a few days later.

As for credit card collection, I asked OCBC to send the card to me during application and I received it, no problem with that.
wwloon
post Jul 22 2018, 03:23 PM

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At KFC's MPay credit card terminal, my card was rejected...

Attached Image
TSfairylord
post Jul 22 2018, 03:54 PM

tag [@fairylord]
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QUOTE(wwloon @ Jul 22 2018, 03:23 PM)
At KFC's MPay credit card terminal, my card was rejected...

Attached Image
*
KFC uses only MPay card terminal. [Edit : "?" Meant to be question]

By the way, not.mistaken, MPay also a prepaid card instead.

This post has been edited by fairylord: Jul 22 2018, 04:17 PM
sohlican
post Jul 22 2018, 04:08 PM

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From: Malaysia


QUOTE(wwloon @ Jul 22 2018, 03:23 PM)
At KFC's MPay credit card terminal, my card was rejected...

Attached Image
*
Mine went through without issue at KFC lowyat.
Alec.Yong
post Jul 22 2018, 04:15 PM

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QUOTE(fairylord @ Jul 22 2018, 03:54 PM)
KFC uses only MPay card terminal.

By the way, not.misyaken, MPay also a prepaid card instead.
*
I still remember long long time ago they were using CIMB terminal..
janson_kaniaz
post Jul 22 2018, 04:30 PM

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added my card in shopee and it’s shown as CIMB bank card. is it normal?
nickcct
post Jul 22 2018, 04:42 PM

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QUOTE(janson_kaniaz @ Jul 22 2018, 04:30 PM)
added my card in shopee and it’s shown as CIMB bank card. is it normal?
*
Yes. Even I use CIMB promo code also can.
applesmiley
post Jul 22 2018, 04:46 PM

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QUOTE(janson_kaniaz @ Jul 22 2018, 04:30 PM)
added my card in shopee and it’s shown as CIMB bank card. is it normal?
*
» Click to show Spoiler - click again to hide... «


Mine's shown as CIMB as well.

janson_kaniaz
post Jul 22 2018, 04:58 PM

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QUOTE(nickcct @ Jul 22 2018, 04:42 PM)
Yes. Even I use CIMB promo code also can.
*
abit unrelated but what is the cimb code?
nickcct
post Jul 22 2018, 05:12 PM

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QUOTE(janson_kaniaz @ Jul 22 2018, 04:58 PM)
abit unrelated but what is the cimb code?
*
I mean CIMB CC promo code for shopee is eligible for this card.
WinterDays
post Jul 22 2018, 05:13 PM

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i top up 2 day ago, but the top up transaction didn't reflect in app

successful top up, credit card charged, just didn't reflect in app sweat.gif
Calvin J
post Jul 22 2018, 05:24 PM

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Has anyone tried using Alliance Bank Younique cash back card and gotten cc cash rebate? Not the most popular card but wanted to just double check.

Thanks in advance.
jfleong
post Jul 22 2018, 06:09 PM

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Hey I plan to reload 6012 into BigPay via CC then withdraw via ATM (2 withdrawals, 3k each) , on the same day
will this get me banned ?
Plan to convert the 6k to 0% 12 months IPP
tan_aniki
post Jul 22 2018, 06:15 PM

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fairylord take away this: RM2 for overseas transaction = 1 BigPoints.
BigPayJonathan already said no such thing and we can't find anything about this in the apps as well.

QUOTE(jfleong @ Jul 22 2018, 06:09 PM)
Hey I plan to reload 6012 into BigPay via CC then withdraw via ATM (2 withdrawals, 3k each)  , on the same day
will this get me banned ?
Plan to convert the 6k to 0% 12 months IPP
*
1-2 times/month should be no issue

This post has been edited by tan_aniki: Jul 22 2018, 06:18 PM
cybpsych
post Jul 22 2018, 06:15 PM

---------------------
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QUOTE(iXora.ix @ Mar 13 2018, 10:26 AM)
Just reload my BigPay card (formally know as airasia big card) and the mcc code is 6012 (toup using alliance younique card)
*
QUOTE(iXora.ix @ Mar 16 2018, 08:45 AM)
yep. they now allow to reload via debit/credit only. No amex for noe sweat.gif
Not sure but after I google, it shows domestic Financial Services provider. I already added on mcc topic regarding this. Also I tried using alliance youniquie card, can earn cb. Maybe those who have standard charterd card can try cool2.gif
*
QUOTE(Calvin J @ Jul 22 2018, 05:24 PM)
Has anyone tried using Alliance Bank Younique cash back card and gotten cc cash rebate? Not the most popular card but wanted to just double check.

Thanks in advance.
*
TSfairylord
post Jul 22 2018, 06:46 PM

tag [@fairylord]
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QUOTE(nickcct @ Jul 22 2018, 04:42 PM)
Yes. Even I use CIMB promo code also can.
*
QUOTE(nickcct @ Jul 22 2018, 05:12 PM)
I mean CIMB CC promo code for shopee is eligible for this card.
*
This is great tips!

QUOTE(WinterDays @ Jul 22 2018, 05:13 PM)
i top up 2 day ago, but the top up transaction didn't reflect in app

successful top up, credit card charged, just didn't reflect in app  sweat.gif
*
You mean the transaction not reflected on the list details on Apps? Hmm...BP should fine tune this, probably the real time (ms) improvement.

QUOTE(Calvin J @ Jul 22 2018, 05:24 PM)
Has anyone tried using Alliance Bank Younique cash back card and gotten cc cash rebate? Not the most popular card but wanted to just double check.

Thanks in advance.
*
QUOTE(cybpsych @ Jul 22 2018, 06:15 PM)

*
Mind to share more details on CB details of this card?
And is the MCC code fixed for BP (as merchant)? Where can we can more details about this MCC.

Thinking to add these details to post #01.

QUOTE(tan_aniki @ Jul 22 2018, 06:15 PM)
fairylord take away this: RM2 for overseas transaction = 1 BigPoints.
BigPayJonathan already said no such thing and we can't find anything about this in the apps as well.
1-2 times/month should be no issue
*
I'm still hoping for this feature to be added in roadmap, haha..

cybpsych
post Jul 22 2018, 06:53 PM

---------------------
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Joined: Jan 2003
QUOTE(fairylord @ Jul 22 2018, 06:46 PM)
Mind to share more details on CB details of this card?
And is the MCC code fixed for BP (as merchant)? Where can we can more details about this MCC.

Thinking to add these details to post #01.

*
https://www.alliancebank.com.my/younique

iXora.ix post was the one started it all, triggerred us about bigpay back in March 2018 laugh.gif then bigpay spread like wildfire until today. thumbup.gif

QUOTE(iXora.ix @ Mar 15 2018, 10:14 AM)
Anyone here using bigpay me prepaid card?
I already using it since last week and quite satisfied with the card functionality. Since it can be topup using debit or credit card, those using credit card can collect point/ cash rebate beside earn big point from bigpay card as well.
The MCC code is 6012.

What I like is can view the transaction real time in phone and also airasia booking fees is waived ( since the parent company is airasia)
The downsite is you need to topup initial rm 50m then you can get the card. you can however use the card until the balance is zero, so no minimum balance require.
ATM withdraw for local is RM 6 and oversea RM 10.
Also the card number is emboss exactly like credit card ( the number you can feel) but no name emboss on the card.

No annual fees for now so its good to have especially you book airasia ticket.
*
This post has been edited by cybpsych: Jul 22 2018, 06:54 PM
cybpsych
post Jul 22 2018, 07:04 PM

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**removed, dont think worth the risk** laugh.gif

This post has been edited by cybpsych: Jul 22 2018, 07:09 PM
chlee87
post Jul 22 2018, 07:11 PM

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QUOTE(cybpsych @ Jul 22 2018, 07:04 PM)
those who dont want to withdraw money from ATM, there is workaround: go through Shopee.

there is a seller who can transfer money to your preferred accounts, with little convenience fee (one i saw is 2%).

meaning, you pay shopee using bigpay -> shopee seller transfer money to your SA.

downside with this is users are still having issues doing payment at shopee using bigpay. myself included, keep getting error, not able to add card (server error), etc.

another downside is 2% fee. max transfer would be RM300 if you break-even with bigpay atm withdrawal fee of RM6.

not sure if there are sellers with lower fees. havent drilled much in shopee.

worth the effort?
*
If using shopee to take money back to casa,why don't just use boost app to top up then transfer back the money to casa,the fee is cheaper then shopee.
TSfairylord
post Jul 22 2018, 08:22 PM

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QUOTE(cybpsych @ Jul 22 2018, 06:53 PM)
https://www.alliancebank.com.my/younique

iXora.ix post was the one started it all, triggerred us about bigpay back in March 2018  laugh.gif then bigpay spread like wildfire until today.  thumbup.gif
*
Will add this to CB card list on post #01.




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cybpsych
post Jul 22 2018, 08:29 PM

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QUOTE(fairylord @ Jul 22 2018, 08:22 PM)
Will add this to CB card list on post #01.
*
pls credit back iXora.ix thumbup.gif
sendohz
post Jul 22 2018, 08:34 PM

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saw iXora.ix in travel to japan thread
I think he is there now
chonghe
post Jul 22 2018, 08:36 PM

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check in for V2
very quick progress for this card

kyle_kon
post Jul 22 2018, 08:45 PM

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Not able to link my Bigpay card to Grab either by website or Grabpay app
TSfairylord
post Jul 22 2018, 08:53 PM

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QUOTE(kyle_kon @ Jul 22 2018, 08:45 PM)
Not able to link my Bigpay card to Grab either by website or Grabpay app
*
Try the below

https://forum.lowyat.net/index.php?showtopi...post&p=89135996
fruitie
post Jul 22 2018, 08:55 PM

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QUOTE(kyle_kon @ Jul 22 2018, 08:45 PM)
Not able to link my Bigpay card to Grab either by website or Grabpay app
*
I thought this was fixed already? I was able to do it more than a month ago. Earlier there was issue with adding BigPay into Grab. Maybe need to highlight to BigPayJonathan.
sj0217
post Jul 22 2018, 11:31 PM

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QUOTE(kyle_kon @ Jul 22 2018, 08:45 PM)
Not able to link my Bigpay card to Grab either by website or Grabpay app
*
QUOTE(fruitie @ Jul 22 2018, 08:55 PM)
I thought this was fixed already? I was able to do it more than a month ago. Earlier there was issue with adding BigPay into Grab. Maybe need to highlight to BigPayJonathan.
*
Same goes to me that able to linked my BigPay into Grab for a month ago too and been reload to GrabPay by using BigPay multiple times.


Calvin J
post Jul 22 2018, 11:41 PM

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QUOTE(cybpsych @ Jul 22 2018, 06:15 PM)

*
Thanks much, will have to try to use the search forum more effectively.😀
peri peri
post Jul 22 2018, 11:43 PM

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Hi, anyone use BP to pay the MPKJ assessment?

Many thanks for reply
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post Jul 22 2018, 11:50 PM

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QUOTE(peri peri @ Jul 22 2018, 11:43 PM)
Hi, anyone use BP to pay the MPKJ assessment?

Many thanks for reply
*
Last week I used it to pay to MPKJ, no problem and points earned too.
fruitie
post Jul 22 2018, 11:51 PM

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QUOTE(sj0217 @ Jul 22 2018, 11:31 PM)
Same goes to me that able to linked my BigPay into Grab for a month ago too and been reload to GrabPay by using BigPay multiple times.
*
Nowadays I use AmEx to reload but still keeping BigPay card as one of the active linked cards.
kyle_kon
post Jul 22 2018, 11:55 PM

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QUOTE(fairylord @ Jul 22 2018, 08:53 PM)
Already submitted my enquiry to Grab. Thanks for sharing the link

QUOTE(fruitie @ Jul 22 2018, 08:55 PM)
I thought this was fixed already? I was able to do it more than a month ago. Earlier there was issue with adding BigPay into Grab. Maybe need to highlight to BigPayJonathan.
*
QUOTE(sj0217 @ Jul 22 2018, 11:31 PM)
Same goes to me that able to linked my BigPay into Grab for a month ago too and been reload to GrabPay by using BigPay multiple times.
*
Maybe it worked before then and now it doesn't? Or probably it's doesn't work on a weekend? Will get feedback from Grab on issue

This post has been edited by kyle_kon: Jul 22 2018, 11:56 PM
fruitie
post Jul 22 2018, 11:56 PM

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QUOTE(kyle_kon @ Jul 22 2018, 11:55 PM)
Already submitted my enquiry to Grab. Thanks for sharing the link
Maybe it worked before then and now it doesn't? Or probably it's doesn't work on a weekend? Will get feedback from Grab on issue
*
Not too sure then. Can also feedback to Jonathan.
kyle_kon
post Jul 22 2018, 11:58 PM

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QUOTE(fruitie @ Jul 22 2018, 11:56 PM)
Not too sure then. Can also feedback to Jonathan.
*
Will do once I get their reply
snowswc
post Jul 22 2018, 11:59 PM

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QUOTE(Nom-el @ Jul 22 2018, 02:46 PM)
As shared earlier by other members here, there is a 1% rebate for OCBC Titanium. I managed to get it for using it to reload BigPay, 0.1% on statement date and another 0.9% a few days later.

As for credit card collection, I asked OCBC to send the card to me during application and I received it, no problem with that.
*

If that is the case.. simply top up 8k can get 80 cash back. Quite good also
skty
post Jul 23 2018, 01:22 AM

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anyone tried to top up BigPay using public bank credit card at 12.01am to 1.00am?

what is the transaction date shown in the credit card statement?
wanttobuylaptop
post Jul 23 2018, 02:39 AM

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QUOTE(fairylord @ Jul 22 2018, 08:22 PM)
Will add this to CB card list on post #01.
*
the cashback for this card is tiered, so if spend rm3000 total cashback earn is 50 not 90 right?
hebe87
post Jul 23 2018, 08:17 AM

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QUOTE(wanttobuylaptop @ Jul 23 2018, 02:39 AM)
the cashback for this card is tiered, so if spend rm3000 total cashback earn is 50 not 90 right?
*
Correct.
peri peri
post Jul 23 2018, 10:35 AM

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Hi all,

Last weekend tried to use my BP card at Oliver supermart and Billion supermarket, both decline my cards saying invalid pin number at the cc terminal machine.

Is it means that it reject prepaid card?

Thanks for reply
TSfairylord
post Jul 23 2018, 10:36 AM

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QUOTE(peri peri @ Jul 23 2018, 10:35 AM)
Hi all,

Last weekend tried to use my BP card at Oliver supermart and Billion supermarket, both decline my cards saying invalid pin number at the cc terminal machine.

Is it means that it reject prepaid card?

Thanks for reply
*
Where is the location?
Any information on which terminal they are using?
What are the error appear on the terminal screen?
peri peri
post Jul 23 2018, 10:40 AM

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QUOTE(fairylord @ Jul 23 2018, 10:36 AM)
Where is the location?
Any information on which terminal they are using?
What are the error appear on the terminal screen?
*
oliver @ Mines shopping mall and Billion @ Bandar Tech Kajang.

Both showing error " Invalid Pin Entered"

Billion using Maybank terminal.
cybpsych
post Jul 23 2018, 10:50 AM

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QUOTE(allen6279 @ Jul 23 2018, 10:42 AM)
can i use bigpay to make online payment like in M2U website?
*
you can add 3rd party card in m2u but subject to approval and limited payees too.

better pay direct to merchant's portal, if available.
hye
post Jul 23 2018, 10:50 AM

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QUOTE(peri peri @ Jul 23 2018, 10:40 AM)
oliver @ Mines shopping mall and Billion @ Bandar Tech Kajang.

Both showing error " Invalid Pin Entered"

Billion using Maybank terminal.
*
My question would be - Did you entered the pin for BP correctly? There's 2 pins in the app.. One for app and another for the card.
allen6279
post Jul 23 2018, 10:56 AM

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QUOTE(cybpsych @ Jul 23 2018, 10:50 AM)
you can add 3rd party card in m2u but subject to approval and limited payees too.

better pay direct to merchant's portal, if available.
*
thank you
laymank
post Jul 23 2018, 10:57 AM

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QUOTE(cybpsych @ Jul 23 2018, 10:50 AM)
you can add 3rd party card in m2u but subject to approval and limited payees too.

better pay direct to merchant's portal, if available.
*
I have requested to add from M2U before, but it was rejected after 3 days.
cybpsych
post Jul 23 2018, 10:59 AM

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QUOTE(allen6279 @ Jul 23 2018, 10:56 AM)
thank you
*
QUOTE(laymank @ Jul 23 2018, 10:57 AM)
I have requested to add from M2U before, but it was rejected after 3 days.
*
drbone
post Jul 23 2018, 11:54 AM

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QUOTE(chlee87 @ Jul 22 2018, 07:11 PM)
If using shopee to take money back to casa,why don't just use boost app to top up then transfer back the money to casa,the fee is cheaper then shopee.
*
That's a pretty good idea. I Don't use Boost much. Looks like will start using a lot from now on.

rdevil33
post Jul 23 2018, 01:01 PM

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Trying to add bigpay into shopee app but was keep fail since last Sat. Anyone can help?

Server error. Pls retry.
tonytyk
post Jul 23 2018, 01:35 PM

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QUOTE(chlee87 @ Jul 22 2018, 07:11 PM)
If using shopee to take money back to casa,why don't just use boost app to top up then transfer back the money to casa,the fee is cheaper then shopee.
*
Top up boost app using cash back card eg PBB VS entitled for normal cash back & cash back 4u campaign?
LostAndFound
post Jul 23 2018, 01:49 PM

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QUOTE(tonytyk @ Jul 23 2018, 01:35 PM)
Top up boost app using cash back card eg PBB VS entitled for normal cash back & cash back 4u campaign?
*
Wrong thread.
chlee87
post Jul 23 2018, 03:11 PM

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QUOTE(tonytyk @ Jul 23 2018, 01:35 PM)
Top up boost app using cash back card eg PBB VS entitled for normal cash back & cash back 4u campaign?
*
Boost app I not sure entitled cash back or not,but I know big pay is entitled cash back.U can try like PBB VS>Big pay>Boost.
chrischiang
post Jul 23 2018, 03:31 PM

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QUOTE(chlee87 @ Jul 23 2018, 03:11 PM)
Boost app I not sure entitled cash back or not,but I know big pay is entitled cash back.U can try like PBB VS>Big pay>Boost.
*
so far no confirm answer yet for big pay entitle spend now 4 more campaign. Will need to wait for wk1 result..
celaw
post Jul 23 2018, 03:32 PM

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For the insurance auto debit, my case finally resolved today where auto debit is success finally. Seems like is BigPay had corrected at their end as Manulife told me they didn't do anything, just keep on auto debit every working day.

Update: Manulife & BigPay both side claim that they didn't do anything extra and suddenly the charges go through..

This post has been edited by celaw: Jul 23 2018, 04:05 PM
tan_aniki
post Jul 23 2018, 05:57 PM

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QUOTE(chrischiang @ Jul 23 2018, 03:31 PM)
so far no confirm answer yet for big pay entitle spend now 4 more campaign.  Will need to wait for wk1 result..
*
Already got the WK1 RM50 cash back for topping BP~


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bbhing98
post Jul 23 2018, 08:40 PM

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Hi guys, just want to verify, does purchase of AirAsia flight ticket using bigpay card qualify for bigpoints? I bought over rm5k worth of economy flight ticket but none of the transaction awarded any bigpoints...
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post Jul 23 2018, 08:49 PM

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Reporting: my dbkl payment via payonline was successful!
TSfairylord
post Jul 23 2018, 09:16 PM

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QUOTE(bbhing98 @ Jul 23 2018, 08:40 PM)
Hi guys, just want to verify, does purchase of AirAsia flight ticket using bigpay card qualify for bigpoints? I bought over rm5k worth of economy flight ticket but none of the transaction awarded any bigpoints...
*
That day I also bought economy flight which I was told not entitled any big point under AA, but you will still get big point for big pay spending RM20=1BP.
hebe87
post Jul 23 2018, 10:00 PM

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QUOTE(fairylord @ Jul 23 2018, 09:16 PM)
That day I also bought economy flight which I was told not entitled any big point under AA, but you will still get big point for big pay spending RM20=1BP.
*
under bigpay, can get 1 bigpoint for RM20
- for example, if you pay flight tickets for 2 person, total RM1000, you get 50 big points


under airasia, can get big points via airasia big loyalty membership (by keying in big member ID during flight booking). for this, you can get big points for your own flight tickets only.
- for example, you book tickets for yourself and your wife under same itinerary, total RM1000 (RM500 per person). you can only get big points for RM500 only (for your own ticket only). the big points earning is based on tier.
- this big points will be credited within 5 days after the actual flight date.
https://www.airasiabig.com/my/en/askbig-mobile?topic=12
bbhing98
post Jul 23 2018, 10:05 PM

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QUOTE(fairylord @ Jul 23 2018, 09:16 PM)
That day I also bought economy flight which I was told not entitled any big point under AA, but you will still get big point for big pay spending RM20=1BP.
*
I did not receive any points for bigpay spending for my flight tickets though
hebe87
post Jul 23 2018, 10:09 PM

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QUOTE(bbhing98 @ Jul 23 2018, 10:05 PM)
I did not receive any points for bigpay spending for my flight tickets though
*
when u spent for the flight tickets?
for bigpoints earning through bigpay card, the transaction status must change to "settled" first then only bigpoints will be given.
you can check the transaction status in bigpay apps
TongCN
post Jul 23 2018, 10:21 PM

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QUOTE(weejin2000 @ Jul 23 2018, 06:54 PM)
4101 23 JUL 23 JUL (DGP) SPEND NOW 4 MORE - WK1 50.00 CR

Got mine too for topping up Bigpay on Tuesday morning! rclxms.gif
*
How come I didnt receive mine sad.gif I reload on Monday !
kyle_kon
post Jul 23 2018, 10:24 PM

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QUOTE(fairylord @ Jul 22 2018, 08:53 PM)
QUOTE(fruitie @ Jul 22 2018, 08:55 PM)
I thought this was fixed already? I was able to do it more than a month ago. Earlier there was issue with adding BigPay into Grab. Maybe need to highlight to BigPayJonathan.
*
QUOTE(sj0217 @ Jul 22 2018, 11:31 PM)
Same goes to me that able to linked my BigPay into Grab for a month ago too and been reload to GrabPay by using BigPay multiple times.
*
After submitting my report to Grab and following up with their support team, now I could finally link my BigPay card to my Grab account. Thanks fairylord for sharing the link

This post has been edited by kyle_kon: Jul 23 2018, 10:24 PM
iXora.ix
post Jul 23 2018, 11:29 PM

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QUOTE(cybpsych @ Jul 22 2018, 06:53 PM)
https://www.alliancebank.com.my/younique

iXora.ix post was the one started it all, triggerred us about bigpay back in March 2018  laugh.gif then bigpay spread like wildfire until today.  thumbup.gif
*
lololol, so I demand a cup of kopi la mcm ni laugh.gif

QUOTE(sendohz @ Jul 22 2018, 08:34 PM)
saw iXora.ix in travel to japan thread
I think he is there now
*
oh hi. Lets go japan laugh.gif

Anyway, I like to use the bigpay app especially the breakdown function, which really helpful to manage my spending(although I primary use this card for AA only, else put on drawer sweat.gif ) I think beside debit card, this prepaid card can teach youngster how to manage their money. And their exchange rate, almost similar to xe and google, which good.
Although it didn't have wave function, but its better like this so in case card got lost or stolen, the money inside pretty sure safe until owner lock the card nod.gif
drbone
post Jul 23 2018, 11:44 PM

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QUOTE(chlee87 @ Jul 22 2018, 07:11 PM)
If using shopee to take money back to casa,why don't just use boost app to top up then transfer back the money to casa,the fee is cheaper then shopee.
*
There is a 2% charge via this method, which is rather high.
lamode
post Jul 23 2018, 11:45 PM

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QUOTE(TongCN @ Jul 23 2018, 10:21 PM)
How come I didnt receive mine sad.gif I reload on Monday !
*
that would belong to WK2.
patience ...
lilsunflower
post Jul 23 2018, 11:46 PM

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QUOTE(drbone @ Jul 23 2018, 11:44 PM)
There is a 2% charge via this method, which is rather high.
*
Limited to RM2.
drbone
post Jul 23 2018, 11:48 PM

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QUOTE(lilsunflower @ Jul 23 2018, 11:46 PM)
Limited to RM2.
*
Okay good to know. TQ.
TSfairylord
post Jul 24 2018, 12:32 AM

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QUOTE(hebe87 @ Jul 23 2018, 10:00 PM)
under bigpay, can get 1 bigpoint for RM20
- for example, if you pay flight tickets for 2 person, total RM1000, you get 50 big points
under airasia, can get big points via airasia big loyalty membership (by keying in big member ID during flight booking). for this, you can get big points for your own flight tickets only.
- for example, you book tickets for yourself and your wife under same itinerary, total RM1000 (RM500 per person). you can only get big points for RM500 only (for your own ticket only). the big points earning is based on tier.
-  this big points will be credited within 5 days after the actual flight date.
https://www.airasiabig.com/my/en/askbig-mobile?topic=12
*
Just noticed only base fare min RM100 to be entitled for point under AA. However, I do received point on spending under BigPay. Thanks for the information.

QUOTE(kyle_kon @ Jul 23 2018, 10:24 PM)
After submitting my report to Grab and following up with their support team, now I could finally link my BigPay card to my Grab account. Thanks fairylord for sharing the link
*
Thanks for report back, glad you did it!
hye
post Jul 24 2018, 04:40 AM

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To members,

I noticed the last couple of posts from a few members were totally not relevant to this thread. As a result, the posts are now removed and members activities would be observed. Would like to remind them to stop posting such immediately.

This post has been edited by hye: Jul 24 2018, 08:23 AM
tan_aniki
post Jul 24 2018, 06:06 AM

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For those who wish to get more Big Points by booking AA flights, please use apps rather than website, you got more points and meals plus baggage deduction if you don't use for business purpose.
TongCN
post Jul 24 2018, 08:19 AM

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QUOTE(lamode @ Jul 23 2018, 11:45 PM)
that would belong to WK2.
patience ...
*
Yea, i just noticed as well, haha..

Paiseh
sendohz
post Jul 24 2018, 08:50 AM

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QUOTE(tan_aniki @ Jul 24 2018, 06:06 AM)
For those who wish to get more Big Points by booking AA flights, please use apps rather than website, you got more points and meals plus baggage deduction if you don't use for business purpose.
*
You mean the big points app?
tan_aniki
post Jul 24 2018, 09:44 AM

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QUOTE(sendohz @ Jul 24 2018, 08:50 AM)
You mean the big points app?
*
AA apps
wyen
post Jul 24 2018, 12:40 PM

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I reloaded bigpaay vard but payment still failed when i wanna pay for air asia. Anyone having this problem?
ckweng
post Jul 24 2018, 01:21 PM

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QUOTE(wyen @ Jul 24 2018, 12:40 PM)
I reloaded bigpaay vard but payment still failed when i wanna pay for air asia. Anyone having this problem?
*
Check if you have the confirmed AirAsia itinerary issued and sent to your email? Sometimes it's the payment confirmation page that failed to load, not the payment itself.
TongCN
post Jul 24 2018, 01:22 PM

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QUOTE(wyen @ Jul 24 2018, 12:40 PM)
I reloaded bigpaay vard but payment still failed when i wanna pay for air asia. Anyone having this problem?
*
My sis using my BigPay Card to purchase AA right now and no problem i think.

I receive OTP for the purchase and gave her.
wyen
post Jul 24 2018, 03:33 PM

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QUOTE(TongCN @ Jul 24 2018, 01:22 PM)
My sis using my BigPay Card to purchase AA right now and no problem i think.

I receive OTP for the purchase and gave her.
*
Callled customer service advised me to clear cc details inside and cookies and settled. Managed to book. Prior this.my bigpay sync thru email to air asia
chonghe
post Jul 24 2018, 03:55 PM

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Currently BigPay can export transactions in excel. Wondering if in the future it will roll out something like cc monthly "official" statement in pdf form?
psiloveu
post Jul 24 2018, 04:12 PM

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QUOTE(chonghe @ Jul 24 2018, 03:55 PM)
Currently BigPay can export transactions in excel. Wondering if in the future it will roll out something like cc monthly "official" statement in pdf form?
*
I prefer in excel format as I can edit it and convert it into pdf later.
chonghe
post Jul 24 2018, 04:21 PM

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QUOTE(psiloveu @ Jul 24 2018, 04:12 PM)
I prefer in excel format as I can edit it and convert it into pdf later.
*
Yea but that's not "official", as no BP official pdf statement like other cc statements
psiloveu
post Jul 24 2018, 04:31 PM

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QUOTE(chonghe @ Jul 24 2018, 04:21 PM)
Yea but that's not "official", as no BP official pdf statement like other cc statements
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I dun mind as I feel ok with current export file as I can filter all expenses and top up and view it easily for monitoring.

U may recommend this feature to Bigpay CS here about your concern.
TY7
post Jul 24 2018, 04:34 PM

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QUOTE(psiloveu @ Jul 24 2018, 04:12 PM)
I prefer in excel format as I can edit it and convert it into pdf later.
*
Agreed as in excel we can do calculations easily without conversion from PDF.

Just wonder what is the max duration of the history can be view and to be exported? hmm.gif


psiloveu
post Jul 24 2018, 04:38 PM

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QUOTE(TY7 @ Jul 24 2018, 04:34 PM)
Agreed as in excel we can do calculations easily without conversion from PDF.

Just wonder what is the max duration of the history can be view and to be exported?  hmm.gif
*
i only can view (by default) for month Jun and July, but we can customize it for earlier months.
TY7
post Jul 24 2018, 04:49 PM

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QUOTE(psiloveu @ Jul 24 2018, 04:38 PM)
i only can view (by default) for month Jun and July, but we can customize it for earlier months.
*
Same for me. Just tried the custom can choose from July 2017, meaning can export for 12 months.

Just don't know can view or not those records after 12 months in BP apps.


thankyou
post Jul 24 2018, 04:58 PM

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I'm currently traveling at Ireland(this week)/UK(next week). I noticed none of the merchant ask for pin code and signature required. Tesco store self checkout is very troublesome as I would need assistant to print out the CC slip follow up with my signature.

I was at Egypt last week and Most of the time it asked for pin code. There was once when I accidentally entered the wrong pin code but the transaction still went through...

Anyone of you know how it works? I thought all merchant around the world would ask for pin code? I thought this is implemented worldwide.
psiloveu
post Jul 24 2018, 05:01 PM

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QUOTE(thankyou @ Jul 24 2018, 04:58 PM)
I'm currently traveling at Ireland(this week)/UK(next week). I noticed none of the merchant ask for pin code and signature required. Tesco store self checkout is very troublesome as I would need assistant to print out the CC slip follow up with my signature.

I was at Egypt last week and Most of the time it asked for pin code. There was once when I accidentally entered the wrong pin code but the transaction still went through...

Anyone of you know how it works? I thought all merchant around the world would ask for pin code? I thought this is implemented worldwide.
*
no standardize for PIn worldwide yet.....even in Japan, we still use signature to make the transaction.
polarzbearz
post Jul 24 2018, 07:20 PM

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QUOTE(chonghe @ Jul 24 2018, 03:55 PM)
Currently BigPay can export transactions in excel. Wondering if in the future it will roll out something like cc monthly "official" statement in pdf form?
*
QUOTE(psiloveu @ Jul 24 2018, 04:12 PM)
I prefer in excel format as I can edit it and convert it into pdf later.
*
QUOTE(chonghe @ Jul 24 2018, 04:21 PM)
Yea but that's not "official", as no BP official pdf statement like other cc statements
*
BigPayJonathan any thoughts on this? Thinking to use BigPay for business travelling expenses as well but the lack of official statement via pdf email irks me - since it may cause complications in providing supporting documents for expense claims purpose
celaw
post Jul 25 2018, 08:04 AM

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QUOTE(polarzbearz @ Jul 24 2018, 08:20 PM)
BigPayJonathan any thoughts on this? Thinking to use BigPay for business travelling expenses as well but the lack of official statement via pdf email irks me - since it may cause complications in providing supporting documents for expense claims purpose
*
Agreed. If got monthly official statement like bank statement or credit card statement is best. biggrin.gif

This post has been edited by celaw: Jul 25 2018, 08:04 AM
SUSDavid83
post Jul 25 2018, 08:06 AM

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QUOTE(celaw @ Jul 25 2018, 08:04 AM)
Agreed. If got monthly official statement like bank statement or credit card statement is best. biggrin.gif
*
Does CIMB Lazada prepaid has the kind of service too?
If yes, then you guys can/should demand for it.

This post has been edited by David83: Jul 25 2018, 08:07 AM
1678
post Jul 25 2018, 09:03 AM

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Bigpay can deposit to Alpari?
cybpsych
post Jul 25 2018, 09:05 AM

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QUOTE(1678 @ Jul 25 2018, 09:03 AM)
Bigpay can deposit to Alpari?
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define 'deposit"?
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post Jul 25 2018, 09:24 AM

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QUOTE(thankyou @ Jul 24 2018, 04:58 PM)
I'm currently traveling at Ireland(this week)/UK(next week). I noticed none of the merchant ask for pin code and signature required. Tesco store self checkout is very troublesome as I would need assistant to print out the CC slip follow up with my signature.

I was at Egypt last week and Most of the time it asked for pin code. There was once when I accidentally entered the wrong pin code but the transaction still went through...

Anyone of you know how it works? I thought all merchant around the world would ask for pin code? I thought this is implemented worldwide.
*
In Germany, I wasn't asked for PIN. It's not a worldwide practice.
kremlin
post Jul 25 2018, 10:15 AM

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QUOTE(cybpsych @ Jul 25 2018, 09:05 AM)
define 'deposit"?
*
Probably deposit using credit card to Alpari Forex account to trade
celaw
post Jul 25 2018, 11:09 AM

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QUOTE(David83 @ Jul 25 2018, 09:06 AM)
Does CIMB Lazada prepaid has the kind of service too?
If yes, then you guys can/should demand for it.
*
Public Bank Debit Card (Is a Prepaid Card, but PBB named it as Debit Card, not linked to Savings Account) did provide such statement.
BigPayJonathan
post Jul 25 2018, 12:19 PM

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QUOTE(polarzbearz @ Jul 24 2018, 07:20 PM)
BigPayJonathan any thoughts on this? Thinking to use BigPay for business travelling expenses as well but the lack of official statement via pdf email irks me - since it may cause complications in providing supporting documents for expense claims purpose
*
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
yvonnesoo
post Jul 25 2018, 12:43 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
sounds great. another thing is due to bigpay is a financial related, i really hope your system can be stable because i noticed that the system will be down at least once a week. i'm not sure about others, but i feel a little insecure. that cause me to keep monitoring the balance of my funds and points sweat.gif afraid the system haywire and i don't have any records to proof.. can't help cause it's related to $$ whistling.gif
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post Jul 25 2018, 12:48 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
Monthly - Calendar month or every 30 days or 30 days threshold?
Apply to July 2018?
LostAndFound
post Jul 25 2018, 12:52 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

*
This is fair, but doesn't (yet) cover what we've already asked for in this thread, which is a clear and defined threshold for cash withdrawal. By itself it should help with the more egrerious cases (*ahem* 65k) though.
ClarenceT
post Jul 25 2018, 12:58 PM

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QUOTE(LostAndFound @ Jul 25 2018, 12:52 PM)
This is fair, but doesn't (yet) cover what we've already asked for in this thread, which is a clear and defined threshold for cash withdrawal. By itself it should help with the more egrerious cases (*ahem* 65k) though.
*
Wallet limit is only RM10,000.
Max CC top up per month is RM10,000.

Not many people will top up using Debit / Online banking then withdraw cash at ATM as RM6 per withdrawal.

So cash withdrawal per month at RM10,000 is the best scenario.


hakkai0810
post Jul 25 2018, 01:17 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
Can i know if you guys going to disclose whats the withdrawal amount per month that is confirmed won't caused the account being banned by BigPay?
It would really help if BigPay can provide such information so that we no need to worry performing any withdrawal will cause ban on our account and all our money is gone lol
ClarenceT
post Jul 25 2018, 01:24 PM

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QUOTE(hakkai0810 @ Jul 25 2018, 01:17 PM)
Can i know if you guys going to disclose whats the withdrawal amount per month that is confirmed won't caused the account being banned by BigPay?
It would really help if BigPay can provide such information so that we no need to worry performing any withdrawal will cause ban on our account and all our money is gone lol
*
You will not withdrawal more than RM20,000* per calendar month.
* RM10,000 beginning balance at the first day of the month.

You will not use debit card / online banking to top up then withdraw cash.
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post Jul 25 2018, 01:47 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
Make a gauge or bar so that we know how much we have topped up as well as withdraw per month ?

E.g. Month of August showing 3,000 / 10,000 has been topped up.

I dun wanna like go and use calculator and self calculate brows.gif

Thanks !
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post Jul 25 2018, 02:02 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
Can make this to RM20k/month rather than the same as the wallet limit?
I use more than RM10k/month sometime...
I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it...
Please kindly revise ya...

This post has been edited by tan_aniki: Jul 25 2018, 02:05 PM
hakkai0810
post Jul 25 2018, 02:27 PM

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QUOTE(ClarenceT @ Jul 25 2018, 01:24 PM)
You will not withdrawal more than RM20,000* per calendar month.
* RM10,000 beginning balance at the first day of the month.

You will not use debit card / online banking to top up then withdraw cash.
*
yup understand. But still hoping to get official confirmation from BigPay. If this is clearly stated in tnc, then no need to worry being banned or not since we not sure on the mechanism that will trigger the alert to BigPay.
Fortunekl
post Jul 25 2018, 02:27 PM

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QUOTE(tan_aniki @ Jul 25 2018, 02:02 PM)
Can make this to RM20k/month rather than the same as the wallet limit?
I use more than RM10k/month sometime...
I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it...
Please kindly revise ya...
*
Agree with you bro, if the cardholder unable to withdraw beyond 10k, he wont reload above that amount. So nobody will abuse the limit.

now they are killing off the genuine spender and force them go back to the credit card.

BigPayJonathan
LostAndFound
post Jul 25 2018, 02:39 PM

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QUOTE(ClarenceT @ Jul 25 2018, 12:58 PM)
Wallet limit is only RM10,000.
Max CC top up per month is RM10,000.

Not many people will top up using Debit / Online banking then withdraw cash at ATM as RM6 per withdrawal.

So cash withdrawal per month at RM10,000 is the best scenario.
*
I'm concerned regularly withdrawing (let's say) 8k per month will still trigger, as that is still a substantial amount, especially if you have no other spending. Better to have it clearly stated in T&C for avoidance of doubt.

And IMO withdrawal limit needs to be HIGHER than deposit limit, as ideally some would be using BigPay to receive payments (in which case they'd have to keep withdrawing). At least if BigPay is really interested to compete on the ewallet space rather than just the prepaid card space.
TSfairylord
post Jul 25 2018, 02:55 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
Added to Post #01 on New Features.

official : Fair Usage Policy (FUP) introduced

Attached Image

Attached Image

This post has been edited by fairylord: Aug 17 2018, 03:38 PM
psiloveu
post Jul 25 2018, 03:01 PM

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QUOTE(fairylord @ Jul 25 2018, 02:55 PM)
Added to Post #01 on New Features.

Attached Image
*
OMG ....... this limitation cut my cash flow bangwall.gif
MGM
post Jul 25 2018, 03:07 PM

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QUOTE(fairylord @ Jul 25 2018, 02:55 PM)
Added to Post #01 on New Features.

Attached Image
*
Already done top-up of > rm12k this month.
LostAndFound
post Jul 25 2018, 03:11 PM

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QUOTE(psiloveu @ Jul 25 2018, 03:01 PM)
OMG ....... this limitation cut my cash flow bangwall.gif
*
This is more fair really.
psiloveu
post Jul 25 2018, 03:14 PM

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QUOTE(LostAndFound @ Jul 25 2018, 03:11 PM)
This is more fair really.
*
u may not understand freelance liked me how important of Bigpay to relieve cash flow issue. sweat.gif
ClarenceT
post Jul 25 2018, 03:15 PM

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QUOTE(tan_aniki @ Jul 25 2018, 02:02 PM)
Can make this to RM20k/month rather than the same as the wallet limit?
I use more than RM10k/month sometime...
I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it...
Please kindly revise ya...
*
Get additional BP cards and use credit transfer.

QUOTE(psiloveu @ Jul 25 2018, 03:01 PM)
OMG ....... this limitation cut my cash flow bangwall.gif
*
Get additional BP cards and use credit transfer.

QUOTE(MGM @ Jul 25 2018, 03:07 PM)
Already done top-up of > rm12k this month.
*
Find another place to perform 8XRM60 next Monday.

QUOTE(LostAndFound @ Jul 25 2018, 03:11 PM)
This is more fair really.
*
Agree with you. BP now subsidise ~RM100 (credit card interchange fee) per card per month to survive/sustain, still better than RM30/50/100 subsidised by CC issuers.

This post has been edited by ClarenceT: Jul 25 2018, 03:17 PM
tan_aniki
post Jul 25 2018, 03:20 PM

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QUOTE(ClarenceT @ Jul 25 2018, 03:15 PM)
Get additional BP cards and use credit transfer.
Get additional BP cards and use credit transfer.
Find another place to perform 8XRM60 next Monday.
Agree with you. BP now subsidise ~RM100 (credit card interchange fee) per card per month to survive/sustain, still better than RM30/50/100 subsidised by CC issuers.
*
the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.
they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up.
hebe87
post Jul 25 2018, 03:22 PM

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RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card.

QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM)
the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.
they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up.
*
true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run.

i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card.

This post has been edited by hebe87: Jul 25 2018, 03:24 PM
TSfairylord
post Jul 25 2018, 03:24 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM)
the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.
they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up.
*
If that the case, it will be no different for merchant from WeChatPay (MDR =1%), VCash (0.8%), FavePay (x% CB back to user on same merchant), etc...Merchant will go for Boost first as it's free until this year end at least.
tan_aniki
post Jul 25 2018, 03:27 PM

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QUOTE(hebe87 @ Jul 25 2018, 03:22 PM)
RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card.
true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run.

i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card.
*
they won't loss on credit card charges as they are also using MasterCard to charge back the merchant.
They just need to impose withdrawal limit rather than reloading limit because people are abusing to withdraw money rather than abusing for spending...
ClarenceT
post Jul 25 2018, 03:27 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM)
the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.
they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up.
*
FOC top up RM10,000 is better than 1% charge on CC top-up.
"but certain services are costly due to third party fees" - Are you are willing to pay for the third party fee?

https://www.mastercard.com.my/en-my/about-m...nterchange.html


This post has been edited by ClarenceT: Jul 25 2018, 03:29 PM
tan_aniki
post Jul 25 2018, 03:31 PM

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QUOTE(fairylord @ Jul 25 2018, 03:24 PM)
If that the case, it will be no different for merchant from WeChatPay (MDR =1%), VCash (0.8%), FavePay (x% CB back to user on same merchant), etc...Merchant will go for Boost first as it's free until this year end at least.
*
QUOTE(ClarenceT @ Jul 25 2018, 03:27 PM)
FOC top up RM10,000 is better than 1% charge on CC top-up.
"but certain services are costly due to third party fees" - Are you are willing to pay for the third party fee?

https://www.mastercard.com.my/en-my/about-m...nterchange.html
*
i didn't say something about imposing % on reloading but they are collecting % from merchant as this is using MasterCard platform, they should have using this to contra the reload charges from credit card.
and they didn't mention this RM10k credit card top up is FOC forever and they might charge % in the future if their business is less due to less spending...

yvonnesoo
post Jul 25 2018, 03:32 PM

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furthermore this is just a prepaid card. if wanna swipe or spend more than 10k, why not straight swipe it using the CC? i guess bigpay don't want people to overspent or on CC debts??
ClarenceT
post Jul 25 2018, 03:32 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:27 PM)
they won't loss on credit card charges as they are also using MasterCard to charge back the merchant.
They just need to impose withdrawal limit rather than reloading limit because people are abusing to withdraw money rather than abusing for spending...
*
CC Topup: 0.931% (RM1000 top up - RM9.31 cost)
Merchant - prepaid: 0.21% or MYR 0.70 + 0.01% (whichever is lower) (cost to merchant -RM0.80* if RM1000)
* To be shared by various parties.

They are losing on margin + reward points

This post has been edited by ClarenceT: Jul 25 2018, 03:37 PM
tan_aniki
post Jul 25 2018, 03:49 PM

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QUOTE(ClarenceT @ Jul 25 2018, 03:32 PM)
CC Topup: 0.931% (RM1000 top up - RM9.31 cost)
Merchant - prepaid: 0.21% or MYR 0.70 + 0.01% (whichever is lower) (cost to merchant -RM0.80* if RM1000)
* To be shared by various parties.

They are losing on margin + reward points
*
if you know the exact percentage then they won't be doing this business if it is not making money...
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post Jul 25 2018, 03:54 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:49 PM)
if you know the exact percentage then they won't be doing this business if it is not making money...
*
Startup companies just tend to burn money to gain customer traction first, like Grab. I believe BigPay also in the same boat. How to make money is a later concern
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post Jul 25 2018, 04:03 PM

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QUOTE(knwong @ Jul 25 2018, 03:54 PM)
Startup companies just tend to burn money to gain customer traction first, like Grab. I believe BigPay also in the same boat. How to make money is a later concern
*
it's different, Grab and Uber are the main players last time round and with the 30% acquisition of Grab on Uber share, Grab sure making 30% increment to cover the loss.
but this prepaid card market got so many cards to offer, if they are doing a losing money business model, they can't survive long by doing what you said.
people will still run away if they really implement something to cover their loss...
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post Jul 25 2018, 04:05 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:31 PM)
i didn't say something about imposing % on reloading but they are collecting % from merchant as this is using MasterCard platform, they should have using this to contra the reload charges from credit card.
and they didn't mention this RM10k credit card top up is FOC forever and they might charge % in the future if their business is less due to less spending...
*
im not quite agree with that.. i believe plenty of ppl do not spend using bp or just small amount..

alot been abusing using bp to topup huge amount and withdraw out.. which bp does not get anything from MasterCard platform.
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post Jul 25 2018, 04:10 PM

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QUOTE(knwong @ Jul 25 2018, 03:54 PM)
Startup companies just tend to burn money to gain customer traction first, like Grab. I believe BigPay also in the same boat. How to make money is a later concern
*
Agree, some still survive like Lazada n Grab others gone like Rakuten, Gemfive. The winners will gradually reduce the benefits.
At the mean time we make the hay while the sun shines.


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post Jul 25 2018, 04:11 PM

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QUOTE(chrischiang @ Jul 25 2018, 04:05 PM)
im not quite agree with that.. i believe plenty of ppl do not spend using bp or just small amount..

alot been abusing using bp to topup huge amount and withdraw out.. which bp does not get anything from MasterCard platform.
*
that's why they should limit the withdrawal limit, not the reloading limit.
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post Jul 25 2018, 04:18 PM

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QUOTE(tan_aniki @ Jul 25 2018, 04:11 PM)
that's why they should limit the withdrawal limit, not the reloading limit.
*
disagree from the business POV. reloading limit is to putting a certain threshold from incurring operating cost (cc fee, withdrawal fee, etc)

their limit is rm10k/month/card, not rm10k for entire userbase.

i'm actually relieved they set rm10k/month rather than lower threshold. at least it's matching their max wallet size (approved by BNM).

on certain % abusers would feel the "sting" of this revision, majority most likely fee negligible impact.

bigpay is not a charity org, although they are being heavily funded by parent company. sooner or later, they will need to recover the cost and monetize the bigpay ewallet platform.
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post Jul 25 2018, 04:27 PM

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everytime we reload via CC bigpay has to pay for a certain fee to bank. with this restriction in place i think it is very good, at least now top up and withdraw will have no issue regarding AMLA.
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post Jul 25 2018, 04:31 PM

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QUOTE(cybpsych @ Jul 25 2018, 04:18 PM)
disagree from the business POV. reloading limit is to putting a certain threshold from incurring operating cost (cc fee, withdrawal fee, etc)

their limit is rm10k/month/card, not rm10k for entire userbase.

i'm actually relieved they set rm10k/month rather than lower threshold. at least it's matching their max wallet size (approved by BNM).

on certain % abusers would feel the "sting" of this revision, majority most likely fee negligible impact.

bigpay is not a charity org, although they are being heavily funded by parent company. sooner or later, they will need to recover the cost and monetize the bigpay ewallet platform.
*
If i'm Bigpay boss i would disagree with you as I need more people to spend with my cards rather than limiting people from using it.
By limiting on withdrawal limit would have fulfill what they previously emphasize on abusing the reload and withdraw activities.
If there is no limit on reloading and limit on withdrawal, the only way to use up your credit is to spend it.
Keep reloading and spending with withdrawal limit will make their business grow.
If they want to limit the spending limit, they would have stop this business directly.
BigPayJonathan ask your boss whether he agree what i said or not.
skty
post Jul 25 2018, 04:31 PM

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Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay

But I really disappointed with BigPay way of giving “guidelines” regarding potential ban trigger.

Keep on giving “indirect” guideline want user to guess. The monthly withdrawal limit guideline until now still a mystery

This post has been edited by skty: Jul 25 2018, 04:35 PM
!@#$%^
post Jul 25 2018, 04:34 PM

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actually only an issue to some of us who topup with credit card to maximize cc cashback. the limit of 10k only applies to cc topup. u can still topup more with other channels.
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post Jul 25 2018, 04:35 PM

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QUOTE(skty @ Jul 25 2018, 04:31 PM)
Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay
*
notworthy.gif notworthy.gif
MGM
post Jul 25 2018, 04:39 PM

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QUOTE(skty @ Jul 25 2018, 04:31 PM)
Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay

But I really disappointed with BigPay way of giving “guidelines” regarding potential ban trigger.

Keep on giving “indirect” guideline want user to guess. The monthly withdrawal limit guideline until now still a mystery
*
Not arguing la, only brainstorming, sparks flying n save a lot of work for Jonathan. By controlling CC reload I suppose withdrawal will be reduced as well.

This post has been edited by MGM: Jul 25 2018, 04:42 PM
psiloveu
post Jul 25 2018, 04:39 PM

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QUOTE(skty @ Jul 25 2018, 04:31 PM)
Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay

But I really disappointed with BigPay way of giving “guidelines” regarding potential ban trigger.

Keep on giving “indirect” guideline want user to guess. The monthly withdrawal limit guideline until now still a mystery
*
i support your suggestion! Like it so much.
cybpsych
post Jul 25 2018, 04:42 PM

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QUOTE(tan_aniki @ Jul 25 2018, 04:31 PM)
If i'm Bigpay boss i would disagree with you as I need more people to spend with my cards rather than limiting people from using it.
By limiting on withdrawal limit would have fulfill what they previously emphasize on abusing the reload and withdraw activities.
If there is no limit on reloading and limit on withdrawal, the only way to use up your credit is to spend it.
Keep reloading and spending with withdrawal limit will make their business grow.
If they want to limit the spending limit, they would have stop this business directly.
BigPayJonathan ask your boss whether he agree what i said or not.
*
growing business is given.

growing business with tons of liability, additional (uncontrollable) cost, and potential whipping by BNM is what they're looking into (or managing).

by setting a set business rules, e.g. rm10k/month/card, it allows bigpay to manage the situation.

very obvious ppl are abusing bigpay from cc reload, they already know about it. this is just one of the many revisions incoming. not just bigpay, other apps/ewallet would do that eventually.

no matter how we argue about it about bigpay's policies, either adapt or jump ship. simple as that.


QUOTE(alexanderclz @ Jul 25 2018, 04:34 PM)
actually only an issue to some of us who topup with credit card to maximize cc cashback. the limit of 10k only applies to cc topup. u can still topup more with other channels.
*
exactly.

arguing about bigpay's business is moot actually yawn.gif
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post Jul 25 2018, 04:43 PM

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QUOTE(tan_aniki @ Jul 25 2018, 03:49 PM)
if you know the exact percentage then they won't be doing this business if it is not making money...
*
They are bleeding but building up the customer base with deep pockets of Tony and AirAsia.
In short term, they hope we will buy AirAsia tickets to cover the loss.
In long term, they are creating "value" and monetise the customer database by going for IPO or BigCoin's ICO, when new investors are willing to pay for it with a premium, regardless if it is profitable.
tan_aniki
post Jul 25 2018, 04:44 PM

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QUOTE(alexanderclz @ Jul 25 2018, 04:34 PM)
actually only an issue to some of us who topup with credit card to maximize cc cashback. the limit of 10k only applies to cc topup. u can still topup more with other channels.
*
it's not an issue on the topup with credit card to maximize cc cashback, if you can't withdraw much with withdrawal limit, you also scared to top up unwanted credit inside right?
if they didn't limit the withdrawal limit, the same thing will happen like what u said, use multiple cards to transfer here and there and withdraw out...
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post Jul 25 2018, 04:45 PM

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QUOTE(ClarenceT @ Jul 25 2018, 04:43 PM)
They are bleeding but building up the customer base with deep pockets of Tony and AirAsia.
In short term, they hope we will buy AirAsia tickets to cover the loss.
In long term, they are creating "value" and monetise the customer database by going for IPO or BigCoin's ICO, when new investors are willing to pay for it with a premium, regardless if it is profitable.
*
Tony is dreaming about this biz becoming bigger than AirAsia.
skty
post Jul 25 2018, 04:48 PM

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QUOTE(MGM @ Jul 25 2018, 04:39 PM)
Not arguing la, only brainstorming, sparks flying n save a lot of work for Jonathan. By controlling CC reload I suppose withdrawal will be reduced as well.
*
Every rule and regulation, there is loopholes to go around it 😁
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post Jul 25 2018, 04:50 PM

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QUOTE(sevendogz @ Jul 25 2018, 04:35 PM)
notworthy.gif  notworthy.gif
*
QUOTE(psiloveu @ Jul 25 2018, 04:39 PM)
i support your suggestion! Like it so much.
*
Hahaha thank you for your support 😂
peri peri
post Jul 25 2018, 04:52 PM

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haha, you all still on this topic how would BP survive with all this business model thing.

These are corporate business model engaging with future profit

Look at carousell, turn down a rm100 million for their company. They understand the potential and bigger picture.

Not our league lah to discuss. Just continue to utilize and enjoy lah.
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post Jul 25 2018, 04:52 PM

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QUOTE(skty @ Jul 25 2018, 04:48 PM)
Every rule and regulation, there is loopholes to go around it 😁
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Get more BP cards!
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post Jul 25 2018, 05:22 PM

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limiting withdrawal sounds very logic, but remember our cashback is at other banks loses. if not limiting the CC top up limit, how long before the banks will amend rules so all ewallet top up will be deemed ineligible for cashback? by limiting, it will be funny for banks for amend rules because of bigpay. it is good, and dont be greedy. why you want to top up with CC beyond 10k? if really wanted go beyond 10k, use ur CC.

This post has been edited by wanttobuylaptop: Jul 25 2018, 05:23 PM
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post Jul 25 2018, 05:26 PM

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QUOTE(psiloveu @ Jul 25 2018, 03:14 PM)
u may not understand freelance liked me how important of Bigpay to relieve cash flow issue. sweat.gif
*
That's not the purpose of this card though. And cashflow should be settled by CC as it allows time gap for repayment, unless you're insisting you must spend in cash.
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post Jul 25 2018, 05:43 PM

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QUOTE(wanttobuylaptop @ Jul 25 2018, 05:22 PM)
limiting withdrawal sounds very logic, but remember our cashback is at other banks loses. if not limiting the CC top up limit, how long before the banks will amend rules so all ewallet top up will be deemed ineligible for cashback? by limiting, it will be funny for banks for amend rules because of bigpay. it is good, and dont be greedy. why you want to top up with CC beyond 10k? if really wanted go beyond 10k, use ur CC.
*
Use one card rather than so many cards…
And also earn more points…
thankyou
post Jul 25 2018, 05:47 PM

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This is not a good news for me! Normally I'll have to pay for accommodation which would end up > RM 10,000 per trip.

Sigh... So RM10,000 and the rest = credit card FOR THAT MONTH! sad.gif

Why not just reduce the withdrawal limit as BigPay promoting its card for best conversion rate so I assume you are encouraging overseas spending over BigPay.

RM 10,000

EUR 2,000 ++
USD 2,500 ++
GBP 1,900 ++

How do you encourage business user to use BigPay? Please reconsider the limit again!

This post has been edited by thankyou: Jul 25 2018, 05:53 PM
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post Jul 25 2018, 05:48 PM

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QUOTE(ClarenceT @ Jul 25 2018, 04:52 PM)
Get more BP cards!
*
How to get more if we only have 1x NRIC ?

Dun tell me ... parents?
RokXIII
post Jul 25 2018, 05:55 PM

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is hard to please everyone, every field have their own rules, if u dont like it, feel free to opt out for other options..
as a human being, we never get satisfy and always greedy for more..
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post Jul 25 2018, 05:57 PM

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QUOTE(TongCN @ Jul 25 2018, 05:48 PM)
How to get more if we only have 1x NRIC  ?

Dun tell me ... parents?
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spouse, siblings, parents, friends

technically can, but practically not feasible la
tan_aniki
post Jul 25 2018, 05:59 PM

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Actually you all still didn't get what I mean.
If you are limiting on withdrawal, you will limit the people to abuse the withdrawal for CB purpose but not limiting people who are really using it to buy stuff.
We should let BigPayJonathan to know about this and change another way of limiting rather than happy with what they implement currently. The more you support their implementation, the more they feel comfortable with it without knowing that actually limit the spending for their company as well. I wish I could tag Tony but he is not in the forum but if he see what I have written, they would have discuss again on limiting the withdrawal rather than reloading…
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post Jul 25 2018, 06:05 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Makes sense! I'll bring this up in our marketing & product meeting.

We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see smile.gif

Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.

We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting...
*
might as well ask the obvious question: RM10k/month/card limit is HARD policy (programmatically-set, hard-block in the app) or SOFT policy (written but not hard-block)?

have you submitted this proposal to BNM before implementing it? from the way this was announced (officially here), i guess BNM have approved the policy and its implementation?
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post Jul 25 2018, 06:06 PM

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QUOTE(tan_aniki @ Jul 25 2018, 05:59 PM)
Actually you all still didn't get what I mean.
If you are limiting on withdrawal, you will limit the people to abuse the withdrawal for CB purpose but not limiting people who are really using it to buy stuff.
We should let BigPayJonathan to know about this and change another way of limiting rather than happy with what they implement currently. The more you support their implementation, the more they feel comfortable with it without knowing that actually limit the spending for their company as well. I wish I could tag Tony but he is not in the forum but if he see what I have written, they would have discuss again on limiting the withdrawal rather than reloading…
*
Exactly, I'm one of the genuine spender instead instead of abusing the cashback.

the Fx conversion rate is best in country however, I'm stuck at 10k reloading limit which I've hit the limit by now as of July.
tan_aniki
post Jul 25 2018, 06:13 PM

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QUOTE(thankyou @ Jul 25 2018, 06:06 PM)
Exactly, I'm one of the genuine spender instead instead of abusing the cashback.

the Fx conversion rate is best in country however, I'm stuck at 10k reloading limit which I've hit the limit by now as of July.
*
Yes, that's why those who comfortable is the one who abuse the system, genuine spenders like you and me would have now limit by this new implementation…

Update: Deleted to keep something secret~
Hope those who saw this before I deleted keep it low profile ya~

This post has been edited by tan_aniki: Jul 25 2018, 07:19 PM
Fortunekl
post Jul 25 2018, 06:17 PM

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QUOTE(tan_aniki @ Jul 25 2018, 06:13 PM)
Yes, that's why those who comfortable is the one who abuse the system, genuine spenders like you and me would have now limit by this new implementation…
*
Yes. My spending on July also beyond their new threshold.

What’s the point of reloading by CASA? I can just pay by other CC.

This post has been edited by Fortunekl: Jul 25 2018, 06:18 PM
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QUOTE(Fortunekl @ Jul 25 2018, 06:17 PM)
Yes. My spending on July also beyond their new threshold.

What’s the point of reloading by CASA? I can just pay by other CC.
*
No need to carry multiple cards and earn extra Big points, with the convenient of tracing your expenses in Bigpay
stargate8
post Jul 25 2018, 06:30 PM

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donno why all the fuss... before got BigPay you all spent using other CC what
now BPay came out with FUP, just adapt and accept it lah


digidigi
post Jul 25 2018, 06:42 PM

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As someone alr pointed out, use multiple card, family gf bf etc.... non issue here:)
karenq88
post Jul 25 2018, 06:47 PM

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QUOTE(bbhing98 @ Jul 23 2018, 10:05 PM)
I did not receive any points for bigpay spending for my flight tickets though
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the points are given after your travel date
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post Jul 25 2018, 06:48 PM

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QUOTE(stargate8 @ Jul 25 2018, 06:30 PM)
donno why all the fuss... before got BigPay you all spent using other CC what
now BPay came out with FUP, just adapt and accept it lah
*
That's fine... no problem... if that's final I'll just adjust to the FUP. People who are not affected will not understand this. It's just like government policies... only middle class is complaining because they are the one who affected the most...


Business Trip - Before BigPay

- Prepare full cash, make sure you have enough cash. Minimize credit card spending due to bad Fx. Credit card for accommodation.

Business Trip - BigPay (Before FUP)

- Prepare least cash possible, swipe BigPay as if you're paying cash including accommodation/daily spending.

Business Trip - BigPay (After FUP)

I'll have to re-calculate how much cash do I need, part of the transaction on BigPay, part of the transaction on credit card + Cash. If it's too troublesome and I can only benefit Fx rate at minimal. Yes, I may have to ditch BigPay all for once (again i'm not threaten and I'm no where capable to do so).
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post Jul 25 2018, 07:08 PM

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QUOTE(yvonnesoo @ Jul 25 2018, 12:43 PM)
sounds great. another thing is due to bigpay is a financial related, i really hope your system can be stable because i noticed that the system will be down at least once a week. i'm not sure about others, but i feel a little insecure. that cause me to keep monitoring the balance of my funds and points  sweat.gif  afraid the system haywire and i don't have any records to proof.. can't help cause it's related to $$  whistling.gif
*
Yes. We've actually focused a lot of our attention on building up the infrastructure and our customer support team rather than marketing in the past few weeks. You're 100% right and your concerns are legit!

QUOTE(Fortunekl @ Jul 25 2018, 02:27 PM)
Agree with you bro, if the cardholder unable to withdraw beyond 10k, he wont reload above that amount. So nobody will abuse the limit.

now they are killing off the genuine spender and force them go back to the credit card.

BigPayJonathan
*
You can still top up with no limit in the app using your banks debit card or online bank transfer. Why? Banks charge us fees for credit card top ups. We absorb these fees so that you can top up easily and for free. We think limiting monthly credit card top ups is a fair way for us to continue to provide a convenient top up method in a sustainable way. That's why we've introduced unlimited online bank transfer at no charge.

QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM)
the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.
they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up.
*
See my reply above!

QUOTE(hebe87 @ Jul 25 2018, 03:22 PM)
RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card.
true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run.

i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card.
*
Thanks for the support!

QUOTE(thankyou @ Jul 25 2018, 05:47 PM)
This is not a good news for me! Normally I'll have to pay for accommodation which would end up > RM 10,000 per trip.

Sigh... So RM10,000 and the rest = credit card FOR THAT MONTH! sad.gif

Why not just reduce the withdrawal limit as BigPay promoting its card for best conversion rate so I assume you are encouraging overseas spending over BigPay.

RM 10,000

EUR 2,000 ++
USD 2,500 ++
GBP 1,900 ++

How do you encourage business user to use BigPay? Please reconsider the limit again!
*
You can still spend and top up more than RM10K per month... The only thing we're limiting is the amount you can top up with credit card per month.


(sorry it took me some time to reply, but Tony made an unexpected appearance in our office so things got a little out of hand haha)
tan_aniki
post Jul 25 2018, 07:21 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 07:08 PM)
Yes. We've actually focused a lot of our attention on building up the infrastructure and our customer support team rather than marketing in the past few weeks. You're 100% right and your concerns are legit!
You can still top up with no limit in the app using your banks debit card or online bank transfer. Why? Banks charge us fees for credit card top ups. We absorb these fees so that you can top up easily and for free. We think limiting monthly credit card top ups is a fair way for us to continue to provide a convenient top up method in a sustainable way. That's why we've introduced unlimited online bank transfer at no charge.
See my reply above!
Thanks for the support!
You can still spend and top up more than RM10K per month... The only thing we're limiting is the amount you can top up with credit card per month.
(sorry it took me some time to reply, but Tony made an unexpected appearance in our office so things got a little out of hand haha)
*
I don't think people will use bank money to top up Bigpay…
Thanks anyway for the new implementation and hope it stays like that without any extra charges or limit reduce in the future…

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post Jul 25 2018, 07:43 PM

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QUOTE(tan_aniki @ Jul 25 2018, 05:59 PM)
Actually you all still didn't get what I mean.
If you are limiting on withdrawal, you will limit the people to abuse the withdrawal for CB purpose but not limiting people who are really using it to buy stuff.
We should let BigPayJonathan to know about this and change another way of limiting rather than happy with what they implement currently. The more you support their implementation, the more they feel comfortable with it without knowing that actually limit the spending for their company as well. I wish I could tag Tony but he is not in the forum but if he see what I have written, they would have discuss again on limiting the withdrawal rather than reloading…
*
QUOTE(tan_aniki @ Jul 25 2018, 07:21 PM)
I don't think people will use bank money to top up Bigpay…
Thanks anyway for the new implementation and hope it stays like that without any extra charges or limit reduce in the future…
*
despite what people say in the past few pages, if you are truly only after the good exchange rate on bigpay, you would topup with online banking. it's nothing to be ashame of that most of us here are after credit card rebate despite what you say.

and besides to control abuse withdrawal, i suppose one of their concerns is the source of the income to topup? that's why some of our forumers got their card blocked, needing to provide money trail, etc. it's not about withdrawal alone.
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post Jul 25 2018, 07:44 PM

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QUOTE(thankyou @ Jul 25 2018, 06:48 PM)
That's fine... no problem... if that's final I'll just adjust to the FUP. People who are not affected will not understand this. It's just like government policies... only middle class is complaining because they are the one who affected the most...
Business Trip - Before BigPay

- Prepare full cash, make sure you have enough cash. Minimize credit card spending due to bad Fx. Credit card for accommodation.

Business Trip - BigPay (Before FUP)

- Prepare least cash possible, swipe BigPay as if you're paying cash including accommodation/daily spending.

Business Trip - BigPay (After FUP)

I'll have to re-calculate how much cash do I need, part of the transaction on BigPay, part of the transaction on credit card + Cash. If it's too troublesome and I can only benefit Fx rate at minimal. Yes, I may have to ditch BigPay all for once (again i'm not threaten and I'm no where capable to do so).
*
You can still top up via bank transfer once you’ve used up your Credit Card top up. I don’t see a big deal of this


cybpsych
post Jul 25 2018, 07:49 PM

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we should be grateful bigpay's wallet size (large purse) is at RM10k.

most ewallets are at RM1.5k, while few small purse at RM200.
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post Jul 25 2018, 07:51 PM

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QUOTE(tan_aniki @ Jul 25 2018, 07:21 PM)
I don't think people will use bank money to top up Bigpay…
Thanks anyway for the new implementation and hope it stays like that without any extra charges or limit reduce in the future…
*
Only 3 million CC holders in Malaysia so we are the minority. Majority of Malaysians do not own a credit card.
A lot of people will use online banking to top up, just like how we top-up Big Prepaid before BigPay was launched, to buy AirAsia tickets or to perform a retail transaction to avoid monthly fee (RM2.50).

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post Jul 25 2018, 08:04 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 07:08 PM)
Yes. We've actually focused a lot of our attention on building up the infrastructure and our customer support team rather than marketing in the past few weeks. You're 100% right and your concerns are legit!
You can still top up with no limit in the app using your banks debit card or online bank transfer. Why? Banks charge us fees for credit card top ups. We absorb these fees so that you can top up easily and for free. We think limiting monthly credit card top ups is a fair way for us to continue to provide a convenient top up method in a sustainable way. That's why we've introduced unlimited online bank transfer at no charge.
See my reply above!
Thanks for the support!
You can still spend and top up more than RM10K per month... The only thing we're limiting is the amount you can top up with credit card per month.
(sorry it took me some time to reply, but Tony made an unexpected appearance in our office so things got a little out of hand haha)
*
Thanks Jonathan for the explanation. I will rather go back to CC once my cc reload was exhausted. At least other cc still give me some TP/cashback. CASA reload will give nothing.

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QUOTE(alexanderclz @ Jul 25 2018, 07:43 PM)
despite what people say in the past few pages, if you are truly only after the good exchange rate on bigpay, you would topup with online banking. it's nothing to be ashame of that most of us here are after credit card rebate despite what you say.

and besides to control abuse withdrawal, i suppose one of their concerns is the source of the income to topup? that's why some of our forumers got their card blocked, needing to provide money trail, etc. it's not about withdrawal alone.
*
Sorry, I didn't mention using for oversea purchase, my purpose is not to carry so many credit cards and earn extra points with Big points rather than using bank to reload or use credit card to buy stuff directly.
Anyway I already found ways to top up more than RM10k/month with BP~
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post Jul 25 2018, 08:08 PM

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QUOTE(Fortunekl @ Jul 25 2018, 08:04 PM)
Thanks Jonathan for the explanation. I will rather go back to CC once my cc reload was exhausted. At least other cc still give me some TP/cashback. CASA reload will give nothing.
*
you can take advantage of the good exchange rate via bigpay like what others mentioned earlier biggrin.gif
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post Jul 25 2018, 08:10 PM

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QUOTE(tan_aniki @ Jul 25 2018, 08:07 PM)
Sorry, I didn't mention using for oversea purchase, my purpose is not to carry so many credit cards and earn extra points with Big points rather than using bank to reload or use credit card to buy stuff directly.
Anyway I already found ways to top up more than RM10k/month with BP~
*
haha i see. anyway the 'you' was referring to every1 in general. pretty sure every1 got their own reasons and we just got to adapt to the new rules.
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post Jul 25 2018, 08:43 PM

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What a heavy brain storming on the FUP (Top Up) introducted which has gone far beyond the business vision of BP, bro Jonathan shall summarize these to feed the team to save their brain cell on thinking all the discussed.
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post Jul 25 2018, 08:45 PM

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Ok, is actually limit to 10k per card per month instead of 10k per month.

Happy now everyone?
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post Jul 25 2018, 08:55 PM

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QUOTE(thankyou @ Jul 25 2018, 06:06 PM)
Exactly, I'm one of the genuine spender instead instead of abusing the cashback.

the Fx conversion rate is best in country however, I'm stuck at 10k reloading limit which I've hit the limit by now as of July.
*
As others have explained, just topup from bank account. Still much better than carrying cash.

QUOTE(tan_aniki @ Jul 25 2018, 07:21 PM)
I don't think people will use bank money to top up Bigpay…
Thanks anyway for the new implementation and hope it stays like that without any extra charges or limit reduce in the future…
*
If I'm spending that much on an overseas trip monthly I'll top up with online banking. Save 3 % or more on exchange rate will beat almost all reward points programmes for CC.
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post Jul 25 2018, 08:58 PM

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QUOTE(LostAndFound @ Jul 25 2018, 08:55 PM)
If I'm spending that much on an overseas trip monthly I'll top up with online banking. Save 3 % or more on exchange rate will beat almost all reward points programmes for CC.
*
most of us want 3% + 1 to 5% (credit card rebate), but dun wanna admit. biggrin.gif
skty
post Jul 25 2018, 09:42 PM

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QUOTE(skty @ Jul 25 2018, 04:31 PM)
Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay

But I really disappointed with BigPay way of giving “guidelines” regarding potential ban trigger.

Keep on giving “indirect” guideline want user to guess. The monthly withdrawal limit guideline until now still a mystery
*
BigPayJonathan why not this way? unless there is more reason to limit the top up rather than just third party charges.

brows.gif
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post Jul 25 2018, 09:56 PM

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QUOTE(skty @ Jul 25 2018, 09:42 PM)
BigPayJonathan why not this way? unless there is more reason to limit the top up rather than just third party charges.

brows.gif
*
If they charge cc fee it's against MasterCard/VISA terms and conditions, for one. Also and more importantly that adds friction to people using their card (even if only charged for above 10k, it's the impression it leaves).

And what benefit do they get? So that kiasu people can max out their benefits from other cards?
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post Jul 25 2018, 10:42 PM

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New rule with 10k cc top up limitation liao
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post Jul 25 2018, 11:23 PM

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QUOTE(alexanderclz @ Jul 25 2018, 08:58 PM)
most of us want 3% + 1 to 5% (credit card rebate), but dun wanna admit.  biggrin.gif
*
EXACTLY thumbup.gif
peri peri
post Jul 25 2018, 11:26 PM

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haha, i also genuine BP supporter constantly having a deposit of rm2k to 4k in acc. Unlike other so called smart consumer sequeece every penny out from acc.

BTW, some of my payment transaction done lately still not receive any big points, what should i do?

Email to them? or their apps got any chat button to resolve such?

Thanks
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post Jul 25 2018, 11:34 PM

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QUOTE(tan_aniki @ Jul 25 2018, 08:07 PM)
Sorry, I didn't mention using for oversea purchase, my purpose is not to carry so many credit cards and earn extra points with Big points rather than using bank to reload or use credit card to buy stuff directly.
Anyway I already found ways to top up more than RM10k/month with BP~
*
Care to share the ways to top up more than RM10k/month with BP?
fruitie
post Jul 25 2018, 11:46 PM

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10k per month is more than enough for me. If really not enough, I still have other CCs to cover. I'm glad they don't straight implement service charge for CC reload. Phew.
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post Jul 25 2018, 11:48 PM

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QUOTE(BigPayJonathan @ Jul 25 2018, 07:08 PM)
You can still top up with no limit in the app using your banks debit card or online bank transfer. Why? Banks charge us fees for credit card top ups. We absorb these fees so that you can top up easily and for free. We think limiting monthly credit card top ups is a fair way for us to continue to provide a convenient top up method in a sustainable way. That's why we've introduced unlimited online bank transfer at no charge.
(sorry it took me some time to reply, but Tony made an unexpected appearance in our office so things got a little out of hand haha)
*
Thanks but no thanks. I am not going to topup Bigpay using online transfer. Is makes Bigpay totally useless.

QUOTE(alexanderclz @ Jul 25 2018, 07:43 PM)
despite what people say in the past few pages, if you are truly only after the good exchange rate on bigpay, you would topup with online banking. it's nothing to be ashame of that most of us here are after credit card rebate despite what you say.

and besides to control abuse withdrawal, i suppose one of their concerns is the source of the income to topup? that's why some of our forumers got their card blocked, needing to provide money trail, etc. it's not about withdrawal alone.
*
Keep in mind that Bigpay aren't the only card in the world which offer so cheap exchange rate. Many mat salleh cards have the same feature as Bigpay. I use Bigpay for 2 reason.
1) cheap exchange rate
2) ability to earn cashback anytime, anywhere without restrictions.

QUOTE(knwong @ Jul 25 2018, 07:44 PM)
You can still top up via bank transfer once you’ve used up your Credit Card top up. I don’t see a big deal of this
*
Totally useless to topup Bigpay using bank transfer as using Bank transfer, is as good as using cash which earns you nothing.

QUOTE(Fortunekl @ Jul 25 2018, 08:04 PM)
Thanks Jonathan for the explanation. I will rather go back to CC once my cc reload was exhausted. At least other cc still give me some TP/cashback. CASA reload will give nothing.
*
Agreed.


Ramjade
post Jul 25 2018, 11:54 PM

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QUOTE(hebe87 @ Jul 25 2018, 03:22 PM)
RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card.
true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run.

i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card.
*
QUOTE(fruitie @ Jul 25 2018, 11:46 PM)
10k per month is more than enough for me. If really not enough, I still have other CCs to cover. I'm glad they don't straight implement service charge for CC reload. Phew.
*
RM10k is very fair. More than enough for me.
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post Jul 25 2018, 11:56 PM

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Enough for small potatoes like me but big whales may think otherwise. Well, I guess we can't please everyone, for now I'm happy with BigPay.
hebe87
post Jul 26 2018, 12:21 AM

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for big whales, they wont look into bigpay card. they will go for premier card, aiming for airmiles, etc...

they wont even bother about the cash rebates, etc.. haha
fruitie
post Jul 26 2018, 12:25 AM

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QUOTE(hebe87 @ Jul 26 2018, 12:21 AM)
for big whales, they wont look into bigpay card. they will go for premier card, aiming for airmiles, etc...

they wont even bother about the cash rebates, etc.. haha
*
I was referring to those big whales in this thread. tongue.gif Not everyone is into airmiles and all. I don't have time to travel, so cash back is more relevant to me. I'm not a big whale also la. tongue.gif
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post Jul 26 2018, 12:27 AM

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QUOTE(fruitie @ Jul 26 2018, 12:25 AM)
I was referring to those big whales in this thread. tongue.gif Not everyone is into airmiles and all. I don't have time to travel, so cash back is more relevant to me. I'm not a big whale also la. tongue.gif
*
Sister you are not whale but buaya with 20-30 cards. Lol
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post Jul 26 2018, 12:29 AM

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QUOTE(Fortunekl @ Jul 26 2018, 12:27 AM)
Sister you are not whale but buaya with 20-30 cards. Lol
*
That's why SST comes, I'm the first to die. laugh.gif
Will try to shift my usage to BigPay if possible.
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post Jul 26 2018, 12:32 AM

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QUOTE(fruitie @ Jul 26 2018, 12:29 AM)
That's why SST comes, I'm the first to die. laugh.gif
Will try to shift my usage to BigPay if possible.
*
Don’t panic, bank should be the one who panic before us. I remember they do offer low TP to redeem for service tax rebate.

So you admit you are the buaya. Lol
wyh
post Jul 26 2018, 12:40 AM

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QUOTE(fruitie @ Jul 26 2018, 12:29 AM)
That's why SST comes, I'm the first to die. laugh.gif
Will try to shift my usage to BigPay if possible.
*
Anyway remain card useful for BiGpay and probably one-two months of CB will cover the fees of SST
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post Jul 26 2018, 01:10 AM

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QUOTE(hebe87 @ Jul 26 2018, 12:21 AM)
for big whales, they wont look into bigpay card. they will go for premier card, aiming for airmiles, etc...

they wont even bother about the cash rebates, etc.. haha
*
On the contrary, we M2P cardmember will look into BigPay. We can get 5x TP for reloading bigpay on 10 Aug provided Leicester City loses the match and your VI is MUFC branded!

This post has been edited by Wongchoy: Jul 26 2018, 01:11 AM
chlee87
post Jul 26 2018, 03:10 AM

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limit 10k per month is not the real problem,the real problem is when major bank stop giving cash back by reloading big pay.

i wonder any one here got received the call from big pay ask for statement and the card not kena suspend by big pay. hmm.gif
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post Jul 26 2018, 03:12 AM

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QUOTE(Ramjade @ Jul 25 2018, 11:48 PM)
Thanks but no thanks. I am not going to topup Bigpay using online transfer. Is makes Bigpay totally useless.
Keep in mind that Bigpay aren't the only card in the world which offer so cheap exchange rate. Many mat salleh cards have the same feature as Bigpay. I use Bigpay for 2 reason.
1) cheap exchange rate
2) ability to earn cashback anytime, anywhere without restrictions.
Totally useless to topup Bigpay using bank transfer as using Bank transfer, is as good as using cash which earns you nothing.
Agreed.
*
Totally useless? It's better than using your Malaysian CC overseas and getting stacking charges and lousy exchange rate. This is just complaining for sake of complaining.
cybpsych
post Jul 26 2018, 07:51 AM

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QUOTE(chlee87 @ Jul 26 2018, 03:10 AM)
limit 10k per month is not the real problem,the real problem is when major bank stop giving cash back by reloading big pay.

i wonder any one here got received the call from big pay ask for statement and the card not kena suspend by big pay. hmm.gif
*
why bank stop giving cb for bigpay? because the nature of bigpay itself, likely because bigpay's ability to withdraw/convertible to cash.

banks/cb identification* looks for actual retail purchases/payments (to end-merchants), not to a different card which can convert to cash.

not all banks/cards are strict, but there are some cards in post #1 have no issue.

now, *identification itself can be few parameters: mode of payment and MCC (registered nature of business). some cards are lenient, e.g PBB, as long as detected as Online mode, it passes. some detected bigpay's MCC 6012 as Financial Insitution and disqualify it.


the one getting calls for statement, it's their policy to monitor bigpay's users and flagged internally; it doesnt mean full block enforcement needed. there is no complete set of rules/policies set by BNM to do just that. it's up to each provider to setup their own detection rules and policies adquately to satisfy BNM before rolling out ewallet to the public.

if many bigpay users complaining to BNM about its policies and enforcements, BNM would then spring into action against bigpay to justify their policies and provide recommendations to do it "better" <-- tighter? more rules? etc etc ... you see, BNM let the providers make their own additional rules for as long as it doesnt compromise BNM's basic guideline.

if you are a genuine bigpay user, normal reload and spending is within general parameters. but if you reload excessively and withdraw excessively without much activities with bigpay, you're giving bigpay a big red alert biggrin.gif

pace your reloads, pace your withdrawal. dont be greedy la.



internally, bigpay also to manage its operational costs and fees to other related partners/banks for the bigpay facility they are using (e.g. cc reload, fpx reload, all these have underlying fees to manage and pay!). we end-users are paying zero fees (to-date) to bigpay!



well, any ewallet with withdrawal capability is a double-edged innovation vs rules & regulations.
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post Jul 26 2018, 08:04 AM

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Topped up on Monday. After putting in OTP it says error please try again so I checked my transaction update and the top up didn’t go through so I tried again.

Now I check back the update and there’s an additional amount meaning the “failed” transaction went through. zzz
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post Jul 26 2018, 08:11 AM

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QUOTE(janson_kaniaz @ Jul 26 2018, 08:04 AM)
Topped up on Monday. After putting in OTP it says error please try again so I checked my transaction update and the top up didn’t go through so I tried again.

Now I check back the update and there’s an additional amount meaning the “failed” transaction went through. zzz
*
you are lucky. my friend topup, said successful but no money in. contacted bigpay, says system is successful but conveniently forgot to mention why not reflected. subsequent emails ignored. I told my friend no need to wait anymore, just report to bank negara.
karenq88
post Jul 26 2018, 08:25 AM

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is there a way to pay credit card bills using bigpay?
ClarenceT
post Jul 26 2018, 08:46 AM

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QUOTE(karenq88 @ Jul 26 2018, 08:25 AM)
is there a way to pay credit card bills using bigpay?
*
Withdraw cash at CRM using BigPay, then deposit cash to your card account at the same CRM.
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post Jul 26 2018, 08:51 AM

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QUOTE(karenq88 @ Jul 26 2018, 08:25 AM)
is there a way to pay credit card bills using bigpay?
*
Pay using Shopee. There are people who offers to pay CC bills for a service charge of 0.5%
hebe87
post Jul 26 2018, 09:03 AM

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QUOTE(vin_ann @ Jul 26 2018, 08:57 AM)
WTF
My post being reported ?
OK, my fault to post my referral code
But why can't edit it but delete terus?

My question is not being answered but deleted ?

How to know my referral code is valid when I have friend said my code is error ?
*
If you want to post referral code, do it via PM only. It has been mentioned many times before.
U r lucky coz just delete post, no ban
ClarenceT
post Jul 26 2018, 09:12 AM

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QUOTE(chlee87 @ Jul 26 2018, 03:10 AM)
limit 10k per month is not the real problem,the real problem is when major bank stop giving cash back by reloading big pay.

i wonder any one here got received the call from big pay ask for statement and the card not kena suspend by big pay. hmm.gif
*
it is just a matter of time, I expect it may happen in 1-2 years from now.

(1) Credit card interchange fee down to 0.48% by 2021, so the credit card issuers will reduce cashback rate/amount.
(2) In Europe, you can use a Prepaid card to pay loan, same MCC (6012) but additional info must be provided to the card issuers (eg loan repayment, account number etc) so the card issuers will treat the transaction as quasi cash.
(3) Visa/Mastercard (International) were forcing Bitcoin merchants to amend MCC recently, so they may do the same thing on Prepaid card issuers.


pvateme
post Jul 26 2018, 09:57 AM

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does any of you have problem in viewing the whole balance figures in your app with the new app? my balance figures were half blocking by my name on the top banner...
Barricade
post Jul 26 2018, 10:00 AM

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QUOTE(pvateme @ Jul 26 2018, 09:57 AM)
does any of you have problem in viewing the whole balance figures in your app with the new app? my balance figures were half blocking by my name on the top banner...
*
No problem for iOS.

Let me guess, yours is android?
pvateme
post Jul 26 2018, 10:02 AM

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QUOTE(Barricade @ Jul 26 2018, 10:00 AM)
No problem for iOS.

Let me guess, yours is android?
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YES biggrin.gif
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post Jul 26 2018, 10:03 AM

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QUOTE(ClarenceT @ Jul 26 2018, 08:46 AM)
Withdraw cash at CRM using BigPay, then deposit cash to your card account at the same CRM.
*
I supposed you meant CDM (Cash Deposit Machine)?
Barricade
post Jul 26 2018, 10:04 AM

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QUOTE(pvateme @ Jul 26 2018, 10:02 AM)
YES  biggrin.gif
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Biasa la android. So many versions of OS and so many screen size, developer will have a hard time making a perfect app for every single device.

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post Jul 26 2018, 10:04 AM

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QUOTE(laymank @ Jul 26 2018, 10:03 AM)
I supposed you meant CDM (Cash Deposit Machine)?
*
Cash Recycle Machine
2-in-1 CDM+ATM.
cybpsych
post Jul 26 2018, 10:05 AM

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QUOTE(pvateme @ Jul 26 2018, 09:57 AM)
does any of you have problem in viewing the whole balance figures in your app with the new app? my balance figures were half blocking by my name on the top banner...
*
no issue for xiaomi android biggrin.gif
pvateme
post Jul 26 2018, 10:08 AM

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QUOTE(cybpsych @ Jul 26 2018, 10:05 AM)
no issue for xiaomi android biggrin.gif
*
both s9+ and s8 also half blocking sad.gif
ClarenceT
post Jul 26 2018, 10:21 AM

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QUOTE(pvateme @ Jul 26 2018, 10:08 AM)
both s9+ and s8 also half blocking  sad.gif
*
I had the same problem, then I changed my font size (phone settings) from Large to Normal (Medium), the problem solved at BigPay App. But new problems at other APPs!





BigPayJonathan
post Jul 26 2018, 10:32 AM

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QUOTE(fairylord @ Jul 25 2018, 08:43 PM)
What a heavy brain storming on the FUP (Top Up) introducted which has gone far beyond the business vision of BP, bro Jonathan shall summarize these to feed the team to save their brain cell on thinking all the discussed.
*
Haha. Honestly, this community is quite amazing. The level of engagement is huge and I see some good arguments being made. Anybody would be interested if I organised a Lowyat x BigPay meetup?

QUOTE(skty @ Jul 25 2018, 09:42 PM)
BigPayJonathan why not this way? unless there is more reason to limit the top up rather than just third party charges.

brows.gif
*
Well, to be perfectly honest, us absorbing the credit card charges is kind of a big thing. And in essence, we're not preventing anyone from topping up their BigPay. We want people to use our card as much as possible, and we also want all our services and fees to be completely fair & transparent. Rather than to start charging for something, we prefer to keep things free - even if that means imposing some sort of limitations. It's two different strategies smile.gif

QUOTE(cybpsych @ Jul 26 2018, 07:51 AM)
why bank stop giving cb for bigpay? because the nature of bigpay itself, likely because bigpay's ability to withdraw/convertible to cash.

banks/cb identification* looks for actual retail purchases/payments (to end-merchants), not to a different card which can convert to cash.

not all banks/cards are strict, but there are some cards in post #1 have no issue.

now, *identification itself can be few parameters: mode of payment and MCC (registered nature of business). some cards are lenient, e.g PBB, as long as detected as Online mode, it passes. some detected bigpay's MCC 6012 as Financial Insitution and disqualify it.
the one getting calls for statement, it's their policy to monitor bigpay's users and flagged internally; it doesnt mean full block enforcement needed. there is no complete set of rules/policies set by BNM to do just that. it's up to each provider to setup their own detection rules and policies adquately to satisfy BNM before rolling out ewallet to the public.

if many bigpay users complaining to BNM about its policies and enforcements, BNM would then spring into action against bigpay to justify their policies and provide recommendations to do it "better" <-- tighter? more rules? etc etc ... you see, BNM let the providers make their own additional rules for as long as it doesnt compromise BNM's basic guideline.

if you are a genuine bigpay user, normal reload and spending is within general parameters. but if you reload excessively and withdraw excessively without much activities with bigpay, you're giving bigpay a big red alert  biggrin.gif

pace your reloads, pace your withdrawal. dont be greedy la.
internally, bigpay also to manage its operational costs and fees to other related partners/banks for the bigpay facility they are using (e.g. cc reload, fpx reload, all these have underlying fees to manage and pay!). we end-users are paying zero fees (to-date) to bigpay!
well, any ewallet with withdrawal capability is a double-edged innovation vs rules & regulations.
*
notworthy.gif Exactly. Honestly, people don't realise but some of the work we're doing BNM is eventually going to benefit everyone in Malaysia - not only BigPay users. We're setting new standards and challenging old rules, where traditional players have been way too complacent for decades because of the lack of real alternatives.
TSfairylord
post Jul 26 2018, 10:32 AM

tag [@fairylord]
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QUOTE(pvateme @ Jul 26 2018, 09:57 AM)
does any of you have problem in viewing the whole balance figures in your app with the new app? my balance figures were half blocking by my name on the top banner...
*
QUOTE(ClarenceT @ Jul 26 2018, 10:21 AM)
I had the same problem, then I changed my font size (phone settings) from Large to Normal (Medium), the problem solved at BigPay App. But new problems at other APPs!
*
Maybe you guys indicate what phone model and tag bro Jonathan or inform BigPay via FB team via messenger so they could resolve this I'm next update.
vin_ann
post Jul 26 2018, 10:33 AM

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QUOTE(hebe87 @ Jul 26 2018, 09:03 AM)
If you want to post referral code, do it via PM only. It has been mentioned many times before.
U r lucky coz just delete post, no ban
*
so nobody care to answer my Q on why my invalid referral code issue? will it be user who key in problem or the code problem?

but everyone will flood to PM referral codes whenever someone asked for it.


laymank
post Jul 26 2018, 10:36 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:33 AM)
so nobody care to answer my Q on why my invalid referral code issue? will it be user who key in problem or the code problem?

but everyone will flood to PM referral codes whenever someone asked for it.
*
I didn't have a chance to see your post, so not sure what to answer.
TSfairylord
post Jul 26 2018, 10:38 AM

tag [@fairylord]
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QUOTE(BigPayJonathan @ Jul 26 2018, 10:32 AM)
Haha. Honestly, this community is quite amazing. The level of engagement is huge and I see some good arguments being made. Anybody would be interested if I organised a Lowyat x BigPay meetup?

*
Mind to share more idea on the Lowest x BigPay meetup? Like real meet up or merely online live Q&A (oral exam) /Feedback (Shooting)/ Suggestion (doraemon idea) sessions. Will Tony be around smile.gif and Freebies for attendee.

And..kekeke

Willing to help out.
hebe87
post Jul 26 2018, 10:39 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:33 AM)
so nobody care to answer my Q on why my invalid referral code issue? will it be user who key in problem or the code problem?

but everyone will flood to PM referral codes whenever someone asked for it.
*
Didnt encounter such problem before. Most likely is due to wrongly key in of the code, for example mistakenly type the number zero as alphabet O, vice versa

If problem persists, i suggest to contact bigpay customer service
vin_ann
post Jul 26 2018, 10:40 AM

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QUOTE(laymank @ Jul 26 2018, 10:36 AM)
I didn't have a chance to see your post, so not sure what to answer.
*
nvm forget it.

now my question remain:

How to know my referral code is valid when I have friend complaint my code is error ?

is the code only valid when i start spending?
TSfairylord
post Jul 26 2018, 10:40 AM

tag [@fairylord]
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QUOTE(vin_ann @ Jul 26 2018, 10:33 AM)
so nobody care to answer my Q on why my invalid referral code issue? will it be user who key in problem or the code problem?

but everyone will flood to PM referral codes whenever someone asked for it.
*
PM sifu, bro Jonathan, myself or direct get assistance from BigPay FB helps if it's sensitive case (in Lyn). Cheers.
LostAndFound
post Jul 26 2018, 10:41 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:33 AM)
so nobody care to answer my Q on why my invalid referral code issue? will it be user who key in problem or the code problem?

but everyone will flood to PM referral codes whenever someone asked for it.
*
This is a discussion forum, technical issue like that straight ask BigPay isn't it better?
BigPayJonathan
post Jul 26 2018, 10:48 AM

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QUOTE(fairylord @ Jul 26 2018, 10:38 AM)
Mind to share more idea on the Lowest x BigPay meetup? Like real meet up or merely online live Q&A (oral exam) /Feedback (Shooting)/ Suggestion (doraemon idea) sessions. Will Tony be around smile.gif and Freebies for attendee.

And..kekeke

Willing to help out.
*
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
vin_ann
post Jul 26 2018, 10:48 AM

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QUOTE(fairylord @ Jul 26 2018, 10:40 AM)
PM sifu, bro Jonathan, myself or direct get assistance from BigPay FB helps if it's sensitive case (in Lyn). Cheers.
*
QUOTE(LostAndFound @ Jul 26 2018, 10:41 AM)
This is a discussion forum, technical issue like that straight ask BigPay isn't it better?
*
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
hwachong
post Jul 26 2018, 10:51 AM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
on
stargate8
post Jul 26 2018, 10:52 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:48 AM)
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
*
contact their official FB page or use the in-app contact support under HELP (send message and they will reply via email, so check your email for their replies)
BigPayJonathan
post Jul 26 2018, 10:53 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:48 AM)
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
*
I think I've replied to every single of the PM I've received here so far biggrin.gif And been able to provide assistance. I'm not part of the customer support team, but I'm happy to point in the right direction and to answer what I can.
cybpsych
post Jul 26 2018, 10:54 AM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
good initiative. use us as your focus group thumbup.gif

but split the session to diff types of bigpay users: light, moderate, heavy users

run a 2 hours workshop, bounce some ideas, share our pain-points, etc then you'll know from actual users whose using bigpay like a sacred unicorn card laugh.gif
LostAndFound
post Jul 26 2018, 10:54 AM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
I'm sure some would be interested, depending on time. Obviously majority won't be able to make due to work/distance etc. though but am sure you'd get a useful number.

QUOTE(vin_ann @ Jul 26 2018, 10:48 AM)
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
*
Lowyat isn't their support forum... go to their FB page or any other regular Customer support channel. This should be SOP for any technical issue and any company, not sembang in LYN.
donhue
post Jul 26 2018, 10:55 AM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
If can stream live on FB also good for us who are not in KL..
TSfairylord
post Jul 26 2018, 10:57 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:48 AM)
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
*
I'm sure BP will respond, but might not instant real time as I don't think BP has not or AI installed yet on FB messenger.

I suggest you try to register your sibling a BigPay card with your code, at least you know what your friend claim on the error and verify whether your code works.

Do not based on whether you receive the referral RM10 to justify your code is valid or not, as the RM10 only credited to your account upon your referral received and activated his card.
cybpsych
post Jul 26 2018, 11:04 AM

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QUOTE(vin_ann @ Jul 26 2018, 10:48 AM)
PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait
*
try get someone else to register bigpay (or up until referral code validation page), use your referral code (same as the one you shared earlier that u think got error)

then in your bigpay app, check the "Your Referrals - Used my code" count. it should +1 after ur friend added your code.
Jason
post Jul 26 2018, 11:40 AM

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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM)
Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.
*
Hi Jonathan,

I think this policy is a step backwards, and removes the best features and benefits of Big Pay. Let me explain why.

These days, instead of using my credit card, I will load my Big Pay using my credit card, and use Big Pay for everything. Online transactions, offline transactions etc. So not once do I bring out my credit card on websites or in stores.

Why do I do this? Because my credit card has been stolen and used by other people in the past. And a recent example, my AirBnB account was compromised and the credit card I linked to it was also used. So now I no longer link my credit cards, I link Big Pay where I can.

This way, I control my Big Pay, and I don't leave much money in there, maybe about RM100 or so at all times for convenience (by the way please introduce Paywave). So instead of having my credit card exposed with a high credit limit, my exposure is only RM100.

And I ALWAYS use my Big Pay for shopping online and ESPECIALLY in foreign countries, because Big Pay gives me superb exchange rates. Way better than all the MY banks. I'm going to Europe soon, and I'm going to use my credit card to load up Big Pay, and buy LV with Big Pay. Now why the hell would I want to use CASH to buy when I can use credit card (indirectly) using Big Pay, and I get best exchange rate, protect my credit card, and earn BIG points in the process? I thought the idea of Big Pay was revolving around travel as well, being part of AirAsia. And when one travel, one shops.

Now the best part, I no longer queue in Midvalley for money changer, when I travel I just use my Big Pay card to withdraw cash at the foreign country's local ATM, and Big Pay's exchange rate, including the transaction fee is on-par or better than the money changer.

This means I no longer need to carry so much cash on me. When I land in UK I'll just withdraw some pound, and when I head over to Paris, I can withdraw euros.

I use Big Pay to "protect" my credit cards. So while I enjoy the credit limit offered by my credit card, I get the protection and peace of mind with Big Pay. With your policy, I would have to revert back to using my credit cards, because I easily spend above RM10k every month. Air tickets, hotels, shopping etc.

Please reconsider this position. You are turning your product into the other prepaid cards, which have so many limitations that makes it not viable for use anymore. From being a revolutionary product, it is no different from the now (dead) CIMB Kwik. So if Big Pay want to follow their footsteps, bravo.

Don't take a superb product and turn it into rubbish because some people here are asking questions with blatant intent to abuse it. It's like asking, hey I wanna rob you, but can you not report to the police if I do? You know who you are.

Attached Image
Without Big Pay, all these spending will be charged to my credit card. But now its on my Big Pay card. A limit of RM10k is laughable for credit card top ups, unless Big Pay's target market is like Boost and Touch N Go pay, focus on paying for lunch. I rather use Boost cause they give 50% cash back, and if not, I still find myself using my Paywave credit card more because its safe (I don't give my card to the cashier, I insist to tap the card myself, and I store it in RFID safe card holder) and faster/more convenient than Big Pay using PIN. So yes, Big Pay is not used to pay my lunch (unless the lunch exceeds RM200 and I cannot use Paywave, then I use Big Pay, but that's usually dinner with alcoholic beverages, a bottle of single malt is RM5xx), its used for my travel, shopping, and big ticket items. And nobody with credit will use cash to buy big ticket items.

This post has been edited by Jason: Jul 26 2018, 11:41 AM
digidigi
post Jul 26 2018, 11:57 AM

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QUOTE(Jason @ Jul 26 2018, 11:40 AM)
Hi Jonathan,

I think this policy is a step backwards, and removes the best features and benefits of Big Pay. Let me explain why.

These days, instead of using my credit card, I will load my Big Pay using my credit card, and use Big Pay for everything. Online transactions, offline transactions etc. So not once do I bring out my credit card on websites or in stores.

Why do I do this? Because my credit card has been stolen and used by other people in the past. And a recent example, my AirBnB account was compromised and the credit card I linked to it was also used. So now I no longer link my credit cards, I link Big Pay where I can.

This way, I control my Big Pay, and I don't leave much money in there, maybe about RM100 or so at all times for convenience (by the way please introduce Paywave). So instead of having my credit card exposed with a high credit limit, my exposure is only RM100.

And I ALWAYS use my Big Pay for shopping online and ESPECIALLY in foreign countries, because Big Pay gives me superb exchange rates. Way better than all the MY banks.  I'm going to Europe soon, and I'm going to use my credit card to load up Big Pay, and buy LV with Big Pay. Now why the hell would I want to use CASH to buy when I can use credit card (indirectly) using Big Pay, and I get best exchange rate, protect my credit card, and earn BIG points in the process? I thought the idea of Big Pay was revolving around travel as well, being part of AirAsia. And when one travel, one shops.

Now the best part, I no longer queue in Midvalley for money changer, when I travel I just use my Big Pay card to withdraw cash at the foreign country's local ATM, and Big Pay's exchange rate, including the transaction fee is on-par or better than the money changer.

This means I no longer need to carry so much cash on me. When I land in UK I'll just withdraw some pound, and when I head over to Paris, I can withdraw euros.

I use Big Pay to "protect" my credit cards. So while I enjoy the credit limit offered by my credit card, I get the protection and peace of mind with Big Pay. With your policy, I would have to revert back to using my credit cards, because I easily spend above RM10k every month. Air tickets, hotels, shopping etc.

Please reconsider this position. You are turning your product into the other prepaid cards, which have so many limitations that makes it not viable for use anymore. From being a revolutionary product, it is no different from the now (dead) CIMB Kwik. So if Big Pay want to follow their footsteps, bravo.

Don't take a superb product and turn it into rubbish because some people here are asking questions with blatant intent to abuse it. It's like asking, hey I wanna rob you, but can you not report to the police if I do? You know who you are.

Attached Image
Without Big Pay, all these spending will be charged to my credit card. But now its on my Big Pay card. A limit of RM10k is laughable for credit card top ups, unless Big Pay's target market is like Boost and Touch N Go pay, focus on paying for lunch. I rather use Boost cause they give 50% cash back, and if not, I still find myself using my Paywave credit card more because its safe (I don't give my card to the cashier, I insist to tap the card myself, and I store it in RFID safe card holder) and faster/more convenient than Big Pay using PIN. So yes, Big Pay is not used to pay my lunch (unless the lunch exceeds RM200 and I cannot use Paywave, then I use Big Pay, but that's usually dinner with alcoholic beverages, a bottle of single malt is RM5xx), its used for my travel, shopping, and big ticket items. And nobody with credit will use cash to buy big ticket items.
*
In short, they will loss some big spending customer.
ClarenceT
post Jul 26 2018, 12:10 PM

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QUOTE(digidigi @ Jul 26 2018, 11:57 AM)
In short, they will loss some big spending customer.
*
AirAsia, TuneTalk, Tune Insurance all target no-frills or mass market.
Their products and services are not created for affluent or high net worth customers.


BigPayJonathan
post Jul 26 2018, 12:11 PM

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QUOTE(Jason @ Jul 26 2018, 11:40 AM)
Hi Jonathan,

I think this policy is a step backwards, and removes the best features and benefits of Big Pay. Let me explain why.

These days, instead of using my credit card, I will load my Big Pay using my credit card, and use Big Pay for everything. Online transactions, offline transactions etc. So not once do I bring out my credit card on websites or in stores.

Why do I do this? Because my credit card has been stolen and used by other people in the past. And a recent example, my AirBnB account was compromised and the credit card I linked to it was also used. So now I no longer link my credit cards, I link Big Pay where I can.

This way, I control my Big Pay, and I don't leave much money in there, maybe about RM100 or so at all times for convenience (by the way please introduce Paywave). So instead of having my credit card exposed with a high credit limit, my exposure is only RM100.

And I ALWAYS use my Big Pay for shopping online and ESPECIALLY in foreign countries, because Big Pay gives me superb exchange rates. Way better than all the MY banks.  I'm going to Europe soon, and I'm going to use my credit card to load up Big Pay, and buy LV with Big Pay. Now why the hell would I want to use CASH to buy when I can use credit card (indirectly) using Big Pay, and I get best exchange rate, protect my credit card, and earn BIG points in the process? I thought the idea of Big Pay was revolving around travel as well, being part of AirAsia. And when one travel, one shops.

Now the best part, I no longer queue in Midvalley for money changer, when I travel I just use my Big Pay card to withdraw cash at the foreign country's local ATM, and Big Pay's exchange rate, including the transaction fee is on-par or better than the money changer.

This means I no longer need to carry so much cash on me. When I land in UK I'll just withdraw some pound, and when I head over to Paris, I can withdraw euros.

I use Big Pay to "protect" my credit cards. So while I enjoy the credit limit offered by my credit card, I get the protection and peace of mind with Big Pay. With your policy, I would have to revert back to using my credit cards, because I easily spend above RM10k every month. Air tickets, hotels, shopping etc.

Please reconsider this position. You are turning your product into the other prepaid cards, which have so many limitations that makes it not viable for use anymore. From being a revolutionary product, it is no different from the now (dead) CIMB Kwik. So if Big Pay want to follow their footsteps, bravo.

Don't take a superb product and turn it into rubbish because some people here are asking questions with blatant intent to abuse it. It's like asking, hey I wanna rob you, but can you not report to the police if I do? You know who you are.

Attached Image
Without Big Pay, all these spending will be charged to my credit card. But now its on my Big Pay card. A limit of RM10k is laughable for credit card top ups, unless Big Pay's target market is like Boost and Touch N Go pay, focus on paying for lunch. I rather use Boost cause they give 50% cash back, and if not, I still find myself using my Paywave credit card more because its safe (I don't give my card to the cashier, I insist to tap the card myself, and I store it in RFID safe card holder) and faster/more convenient than Big Pay using PIN. So yes, Big Pay is not used to pay my lunch (unless the lunch exceeds RM200 and I cannot use Paywave, then I use Big Pay, but that's usually dinner with alcoholic beverages, a bottle of single malt is RM5xx), its used for my travel, shopping, and big ticket items. And nobody with credit will use cash to buy big ticket items.
*
There's something I don't understand here.

What prevents you from topping RM10k with your credit card, spend as much as you like, and then keep on topping up with your debit card or via online banking? You'll still be able to spend way more than RM10k per month with your BigPay card. We're not putting a global top up limit, just a top up limit on credit card. And there's no limit to how much you can spend with your BigPay - as long as there's money on your account.

How is that incompatible with everything you've described above? If your goal is to use BigPay for safety & FX reasons, the top up source is irrelevant.

(and yes, contactless payments are coming soon - we'll be communicating our roll-out plan in about 2 weeks from now)

This post has been edited by BigPayJonathan: Jul 26 2018, 12:12 PM
Jason
post Jul 26 2018, 12:20 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 12:11 PM)
There's something I don't understand here.

What prevents you from topping RM10k with your credit card, spend as much as you like, and then keep on topping up with your debit card or via online banking? You'll still be able to spend way more than RM10k per month with your BigPay card. We're not putting a global top up limit, just a top up limit on credit card. And there's no limit to how much you can spend with your BigPay - as long as there's money on your account.

How is that incompatible with everything you've described above? If your goal is to use BigPay for safety & FX reasons, the top up source is irrelevant.

(and yes, contactless payments are coming soon - we'll be communicating our roll-out plan in about 2 weeks from now)
*
Because I want to use credit (bank's money) and not my money? So I top up Big Pay using credit card only.

I am going Europe next month, and I am buying LV and more. Total spending planned so far, RM40k, some for myself, some for friends and family.

Will I pay using debit card or online bank (MY OWN MONEY) if Big Pay doesn't exist? No. I'll pay using credit card.

So now that Big Pay exist, I use my credit card to top up and use Big Pay to pay. With your new policy, can I top up more than RM10k using credit card? No. So your card is worthless to me.

QUOTE(digidigi @ Jul 26 2018, 11:57 AM)
In short, they will loss some big spending customer.
*
I don't like the idea of having a ceiling over my head. Then its not flexible and I have to plan and spend. Ain't nobody got time for that. Seriously, when travelling overseas Big Pay is godlike with the exchange rate.

QUOTE(ClarenceT @ Jul 26 2018, 12:10 PM)
AirAsia, TuneTalk, Tune Insurance all target no-frills or mass market.
Their products and services are not created for affluent or high net worth customers.
*
cry.gif

This post has been edited by Jason: Jul 26 2018, 12:27 PM
WinterDays
post Jul 26 2018, 12:26 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 12:11 PM)
(and yes, contactless payments are coming soon - we'll be communicating our roll-out plan in about 2 weeks from now)
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wow, can it support Samsung Pay? drool.gif
ClarenceT
post Jul 26 2018, 12:31 PM

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QUOTE(Jason @ Jul 26 2018, 12:20 PM)
Because I want to use credit (bank's money) and not my money? So I top up Big Pay using credit card only.

I am going Europe next month, and I am buying LV and more. Total spending planned so far, RM40k, some for myself, some for friends and family.

Will I pay using debit card or online bank (MY OWN MONEY) if Big Pay doesn't exist? No. I'll pay using credit card.

So now that Big Pay exist, I use my credit card to top up and use Big Pay to pay. With your new policy, can I top up more than RM10k using credit card? No. So your card is worthless to me.
I don't like the idea of having a ceiling over my head. Then its not flexible and I have to plan and spend. Ain't nobody got time for that. Seriously, when travelling overseas Big Pay is godlike with the exchange rate.
cry.gif
*
I won't use a debit or prepaid (including Bigpay) or Gold/Platinum Credit card to shop at a LV store!
It should be either Premium credit cards or Cash!

cybpsych
post Jul 26 2018, 12:35 PM

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QUOTE(digidigi @ Jul 26 2018, 11:57 AM)
In short, they will loss some big spending customer.
*
think the other way: bigpay is limiting their risk exposure from high-usage users biggrin.gif

cant compare cc vs bigpay/prepaid la. it serves different needs and behavior.

only we treat bigpay like god-like "credit" card, whereas in fact, it should be compared against debit card instead.

source of fund shouldnt be a deterrant factor, heck rm10k/month/card cc reload is a very high amount for majority of users.
yvonnesoo
post Jul 26 2018, 12:37 PM

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QUOTE(Jason @ Jul 26 2018, 12:20 PM)
Because I want to use credit (bank's money) and not my money? So I top up Big Pay using credit card only.

I am going Europe next month, and I am buying LV and more. Total spending planned so far, RM40k, some for myself, some for friends and family.

Will I pay using debit card or online bank (MY OWN MONEY) if Big Pay doesn't exist? No. I'll pay using credit card.

So now that Big Pay exist, I use my credit card to top up and use Big Pay to pay. With your new policy, can I top up more than RM10k using credit card? No. So your card is worthless to me.
I don't like the idea of having a ceiling over my head. Then its not flexible and I have to plan and spend. Ain't nobody got time for that. Seriously, when travelling overseas Big Pay is godlike with the exchange rate.
cry.gif
*
using bank money as you mentioned, you still need to pay back using your own money isn't?

unless one don't plan to pay it that fast, or in full or owe it or BT or loan or etc.. hmm.gif
digidigi
post Jul 26 2018, 12:58 PM

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QUOTE(ClarenceT @ Jul 26 2018, 12:31 PM)
I won't use a debit or prepaid (including Bigpay) or Gold/Platinum Credit card to shop at a LV store!
It should be either Premium credit cards or Cash!
*
If can get good exchange rate why not?
Jason
post Jul 26 2018, 01:05 PM

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QUOTE(ClarenceT @ Jul 26 2018, 12:31 PM)
I won't use a debit or prepaid (including Bigpay) or Gold/Platinum Credit card to shop at a LV store!
It should be either Premium credit cards or Cash!
*
I don't think it is relevant what I use to pay, as long as I can afford to pay. So what if one is carrying a Platinum card but rejected? Besides, I'm Chinese, I walk in LV @ Champs Elysees, they treat me like a boss along with the hundreds of China tourists there. When I was in Hermes in Frankfurt, the service was impeccable, simply because I was Chinese. I looked at the Arabs in there with me, they didn't get as good service as me, although they might have been carrying gold bars.

QUOTE(digidigi @ Jul 26 2018, 12:58 PM)
If can get good exchange rate why not?
*
Exactly. It's god sent.
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post Jul 26 2018, 01:09 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 12:11 PM)
There's something I don't understand here.

What prevents you from topping RM10k with your credit card, spend as much as you like, and then keep on topping up with your debit card or via online banking? You'll still be able to spend way more than RM10k per month with your BigPay card. We're not putting a global top up limit, just a top up limit on credit card. And there's no limit to how much you can spend with your BigPay - as long as there's money on your account.

How is that incompatible with everything you've described above? If your goal is to use BigPay for safety & FX reasons, the top up source is irrelevant.

(and yes, contactless payments are coming soon - we'll be communicating our roll-out plan in about 2 weeks from now)
*
QUOTE(yvonnesoo @ Jul 26 2018, 12:37 PM)
using bank money as you mentioned, you still need to pay back using your own money isn't?

unless one don't plan to pay it that fast, or in full or owe it or BT or loan or etc..  hmm.gif
*
Sometimes we spend on company expenditure whereby we can claim back end of the month but not from our cash money from bank, that's why credit card company earn money if we use it more on spending.

Please implement withdraw limit to stop those reload and withdraw habit without spending power to grow your business, limiting reloading with credit card will limit ur business and hope you can share this with Tony and he will agree with this statement.

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post Jul 26 2018, 01:10 PM

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QUOTE(cybpsych @ Jul 26 2018, 12:35 PM)
think the other way: bigpay is limiting their risk exposure from high-usage users  biggrin.gif

cant compare cc vs bigpay/prepaid la. it serves different needs and behavior.

only we treat bigpay like god-like "credit" card, whereas in fact, it should be compared against debit card instead.

source of fund shouldnt be a deterrant factor, heck rm10k/month/card cc reload is a very high amount for majority of users.
*
Personally I don't see why is there a need to limit top-up from credit cards, if after verification (which Big Pay did by the way, kudos), that the customer can prove that they are not doing dodgy or illegal things.

Of course at the same time I see a lot of people asking questions here that clearly shows that are up to no good.

Why do you need to care what is the max you can withdraw? Or what's the cap? You just use it like a genuine user, and able to show documentation/proof to Big Pay when they call you asking for verification. You don't need to be afraid of anything. I didn't get banned, Big Pay is professional and they are regulated by BNM, so clearly these group of users are up to no good, but you shouldn't punish the rest of the genuine users by introducing limits like this.
MGM
post Jul 26 2018, 01:21 PM

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May be just issue BP Premier card for the big spenders.
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post Jul 26 2018, 01:22 PM

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QUOTE(yvonnesoo @ Jul 26 2018, 12:37 PM)
using bank money as you mentioned, you still need to pay back using your own money isn't?

unless one don't plan to pay it that fast, or in full or owe it or BT or loan or etc..  hmm.gif
*
I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management
tan_aniki
post Jul 26 2018, 01:32 PM

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QUOTE(MGM @ Jul 26 2018, 01:21 PM)
May be just issue BP Premier card for the big spenders.
*
Maybe BP WMC lol~
With priority pass as well~
With min salary of RM10k/month with EPF uploaded for verification~

This post has been edited by tan_aniki: Jul 26 2018, 01:33 PM
cybpsych
post Jul 26 2018, 01:32 PM

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QUOTE(Jason @ Jul 26 2018, 01:10 PM)
Personally I don't see why is there a need to limit top-up from credit cards, if after verification (which Big Pay did by the way, kudos), that the customer can prove that they are not doing dodgy or illegal things.

Of course at the same time I see a lot of people asking questions here that clearly shows that are up to no good.

Why do you need to care what is the max you can withdraw? Or what's the cap? You just use it like a genuine user, and able to show documentation/proof to Big Pay when they call you asking for verification. You don't need to be afraid of anything. I didn't get banned, Big Pay is professional and they are regulated by BNM, so clearly these group of users are up to no good, but you shouldn't punish the rest of the genuine users by introducing limits like this.
*
it's called fup for a reason. bound to hit the other spectrum of users.

they are not punishing users, the change is more to business needs rather than user experience, but that is manageable at 10k threshold. be grateful this didn't set lower than 10k.
skty
post Jul 26 2018, 01:42 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:32 AM)
Well, to be perfectly honest, us absorbing the credit card charges is kind of a big thing. And in essence, we're not preventing anyone from topping up their BigPay. We want people to use our card as much as possible, and we also want all our services and fees to be completely fair & transparent. Rather than to start charging for something, we prefer to keep things free - even if that means imposing some sort of limitations. It's two different strategies smile.gif
*
It's definitely two different strategies. But what I am pointing out is a strategies that can prevent BigPay incur more "third party charges" and giving flexibility to BigPay user to top up more than 10k per month using cc if that is what they want to do. WIN-WIN situation so BigPay should not say no to this proposal unless there is other reason rather than just "third party charges". brows.gif

I don't want to say something to represent the society because I am not the Prime Minister biggrin.gif, but I myself DEFINITELY WOULD NOT top up BigPay using debit card/banking.

So at the end, after I finish top up 10k into BigPay using credit card for this month (normally will be around 2nd week of the month), I will just keep the card into my drawer. biggrin.gif

In short, in this world, human need to have "usable" value only other people will "friend" with you, it is mutual benefit. Same goes to every product in this world. So for this case, you have just set a limit on the "usable" value of BigPay card. biggrin.gif
skty
post Jul 26 2018, 01:43 PM

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QUOTE(bearbear @ Jul 26 2018, 01:22 PM)
I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management
*
hahahaha good one la!!! thumbup.gif

but don't blame ppl, blame the government, because it's all due to education. brows.gif
Jason
post Jul 26 2018, 01:48 PM

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QUOTE(bearbear @ Jul 26 2018, 01:22 PM)
I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management
*
That’s why I didn’t bother to respond. Not my job to educate people, and they are free to voice their opinion even if it’s rather, how do I put this politely, financially ignorant.

QUOTE(cybpsych @ Jul 26 2018, 01:32 PM)
it's called fup for a reason. bound to hit the other spectrum of users.

they are not punishing users, the change is more to business needs rather than user experience, but that is manageable at 10k threshold. be grateful this didn't set lower than 10k.
*
My first encounter with FUP is with mobile telcos.

There’s no right or wrong, what’s fair to you isn’t fair to me. And vice versa so let's not get into a debate about it. This guy outlines the issues with FUP:
https://markgalangmusic.com/2014/01/30/fair...licy-is-unfair/

I feel FUP is just a load of crap companies hide behind to justify their actions. But again. I emphasize, that’s my opinion, don’t hammer me for it. You are free to disagree and I’m cool with it.

I don’t have to be “grateful” to Big Pay. They are a business and I am a user. When I use the card they collect fees from the merchant. It is their call to introduce whatever limit they deem fit, and I’m merely pleading with them not to do this as it was an excellent product to begin with, and now they are just setting a course to be another (in my opinion) “meh” product.

I understand the logic they have a RM10k withdrawal cap. You shouldn’t really need to withdraw so much cash, since you can buy the LV bag by using the card and PIN. And I don’t want to carry RM10k or equivalent in foreign currency. But limiting top up when using credit card hurts genuine users.
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post Jul 26 2018, 01:58 PM

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QUOTE(Jason @ Jul 26 2018, 01:48 PM)
That’s why I didn’t bother to respond. Not my job to educate people, and they are free to voice their opinion even if it’s rather, how do I put this politely, financially ignorant.
My first encounter with FUP is with mobile telcos.

There’s no right or wrong, what’s fair to you isn’t fair to me. And vice versa so let's not get into a debate about it. This guy outlines the issues with FUP:
https://markgalangmusic.com/2014/01/30/fair...licy-is-unfair/

I feel FUP is just a load of crap companies hide behind to justify their actions. But again. I emphasize, that’s my opinion, don’t hammer me for it. You are free to disagree and I’m cool with it.

I don’t have to be “grateful” to Big Pay. They are a business and I am a user. When I use the card they collect fees from the merchant. It is their call to introduce whatever limit they deem fit, and I’m merely pleading with them not to do this as it was an excellent product to begin with, and now they are just setting a course to be another (in my opinion) “meh” product.

I understand the logic they have a RM10k withdrawal cap. You shouldn’t really need to withdraw so much cash, since you can buy the LV bag by using the card and PIN. And I don’t want to carry RM10k or equivalent in foreign currency. But limiting top up when using credit card hurts genuine users.
*
Bigpay has a rm10k withdrawal cap?
cybpsych
post Jul 26 2018, 02:09 PM

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QUOTE(Jason @ Jul 26 2018, 01:48 PM)
That’s why I didn’t bother to respond. Not my job to educate people, and they are free to voice their opinion even if it’s rather, how do I put this politely, financially ignorant.
My first encounter with FUP is with mobile telcos.

There’s no right or wrong, what’s fair to you isn’t fair to me. And vice versa so let's not get into a debate about it. This guy outlines the issues with FUP:
https://markgalangmusic.com/2014/01/30/fair...licy-is-unfair/

I feel FUP is just a load of crap companies hide behind to justify their actions. But again. I emphasize, that’s my opinion, don’t hammer me for it. You are free to disagree and I’m cool with it.

I don’t have to be “grateful” to Big Pay. They are a business and I am a user. When I use the card they collect fees from the merchant. It is their call to introduce whatever limit they deem fit, and I’m merely pleading with them not to do this as it was an excellent product to begin with, and now they are just setting a course to be another (in my opinion) “meh” product.

I understand the logic they have a RM10k withdrawal cap. You shouldn’t really need to withdraw so much cash, since you can buy the LV bag by using the card and PIN. And I don’t want to carry RM10k or equivalent in foreign currency. But limiting top up when using credit card hurts genuine users.
*
not hammering you laugh.gif

same argument can be said to cc reducing cb benefits too.

if banks giving me RM10k credit limit, and allows me to spend up to RM10k, i as a user expecting cashback for RM10k too! (wishful la) laugh.gif . of course, if i am not prudent, bank making tons from finance charges off my RM10k spending too, but banks doesnt see it worth to give me cashback based on my CL. they rather limit the cb per card, hence managing their budget allocated for the card with cb.

e.g PBB VS now giving up to RM38 cashback which translates to RM633 spending; above it has no benefits to me. however, there are ppl spending >RM633 too or lesser than that.

primarily it's all about business needs, user experience is secondary.

anyhow, things could change anytime, for the better/loosen policies or worse/tighter policies.

TSfairylord
post Jul 26 2018, 02:38 PM

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QUOTE(MGM @ Jul 26 2018, 01:58 PM)
Bigpay has a rm10k withdrawal cap?
*
Hi, please read Post #01 to get latest info as short cut, icon_rolleyes.gif
Since you have asked (the shortest cut), will just answer you: Nope, we are discussing about the newly implemented FUP on CC Top Up, monthly RM10,000 cap. On withdrawal, still no official clarification yet.
knwong
post Jul 26 2018, 02:52 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
Dear BigPayJonathan for this Focus Group Discussion I can provide invaluable feedback. I've experience participanting as well as organising FGD before. I promise to behave wink.gif

I don't ask much for the freebies, just a same day return Airasia ticket to participate since I am based in Johor. laugh.gif Will be a good marketing to promote if you can organise this
sbd
post Jul 26 2018, 02:56 PM

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QUOTE(pvateme @ Jul 26 2018, 09:57 AM)
does any of you have problem in viewing the whole balance figures in your app with the new app? my balance figures were half blocking by my name on the top banner...
*
Yes I have the same problem. It's because we've chosen a large system font!
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post Jul 26 2018, 02:57 PM

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QUOTE(fairylord @ Jul 26 2018, 02:38 PM)
Hi, please read Post #01 to get latest info as short cut, icon_rolleyes.gif
Since you have asked (the shortest cut), will just answer you: Nope, we are discussing about the newly implemented FUP on CC Top Up, monthly RM10,000 cap. On withdrawal, still no official clarification yet.
*
You won't withdraw >RM20k in a calendar month if no credit transfer from another BP card.
saw2001
post Jul 26 2018, 02:58 PM

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Let’s say if I reload via my credit card, then I’ll go to the Atm to withdrawal as per normal Atm usage. The max withdrawal is rm1500 per transaction and for that I’ll be charged at rm6?
Fortunekl
post Jul 26 2018, 03:01 PM

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QUOTE(tan_aniki @ Jul 26 2018, 01:32 PM)
Maybe BP WMC lol~
With priority pass as well~
With min salary of RM10k/month with EPF uploaded for verification~
*
New market segment for BP👍👍
digidigi
post Jul 26 2018, 03:10 PM

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QUOTE(bearbear @ Jul 26 2018, 01:22 PM)
I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management
*
Ya lo, some people still say prepaid card can avoid u for overspending etc and credit card u using future money ....
don’t know how to answer really
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QUOTE(Jason @ Jul 26 2018, 01:48 PM)
Jason, can you recommend some brands of anti-RFID wallets ?
LostAndFound
post Jul 26 2018, 03:17 PM

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QUOTE(Jason @ Jul 26 2018, 01:48 PM)

I don’t have to be “grateful” to Big Pay. They are a business and I am a user. When I use the card they collect fees from the merchant. It is their call to introduce whatever limit they deem fit, and I’m merely pleading with them not to do this as it was an excellent product to begin with, and now they are just setting a course to be another (in my opinion) “meh” product.

I understand the logic they have a RM10k withdrawal cap. You shouldn’t really need to withdraw so much cash, since you can buy the LV bag by using the card and PIN. And I don’t want to carry RM10k or equivalent in foreign currency. But limiting top up when using credit card hurts genuine users.
*
Actually withdrawal doesn't cost BigPay much, it is the credit card reload that is their exposure, as they pay the merchant fees for that. Unlimited CC reload means unlimited liability for them (1.1% or so I think).

10k is already a very high amount for majority of their target market. The fact is you would not be able to use this card to purchase your luxury items since the max credit you can have is 10k anyway (this has not changed).

And I'm pretty sure there's very few 'genuine users' who will be hurt by a 10k CC limit, simply because those who spend (not withdraw) more than 10k a month are divided into a few groups:-

1. High net-worth individuals (these are the only ones who will be both genuine and hurt, though IMO it won't hurt much)

2. Those who use CC for company expenditures. Most CC have regulations against this, even if they're not enforced evenly. These I do not consider to be 'genuine users', as they're taking advantage of both the finance company's and their own business admin's laxness in enforcement.

3. One-off large spend (e.g. annual holiday). These users can reload from debit or online banking.
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post Jul 26 2018, 03:18 PM

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In short, instead of limiting top up, they should limit withdrawal, but of course, the reason behind is they can’t tahan paying cc company merchant fees, so we need another company to compete with BigPay right now.
hakkai0810
post Jul 26 2018, 03:19 PM

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QUOTE(digidigi @ Jul 26 2018, 03:10 PM)
Ya lo, some people still say prepaid card can avoid u for overspending etc and credit card u using future money ....
don’t know how to answer really
*
actually i am curious if what the original poster mentioned is wrong / funny. any keyword to share so i can google on this to improve my financial mgmt knowledge?
LostAndFound
post Jul 26 2018, 03:22 PM

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QUOTE(hakkai0810 @ Jul 26 2018, 03:19 PM)
actually i am curious if what the original poster mentioned is wrong / funny. any keyword to share so i can google on this to improve my financial mgmt knowledge?
*
Basically they're referring to cash flow and interest-free period. Although at the relatively small amounts being discussed here, it really doesn't matter (much more important when you're a business, which is why GST forced lots of smaller shops to close down, cash flow constriction).
cybpsych
post Jul 26 2018, 03:24 PM

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QUOTE(digidigi @ Jul 26 2018, 03:18 PM)
In short, instead of limiting top up, they should limit withdrawal, but of course, the reason behind is they can’t tahan paying cc company merchant fees, so we need another company to compete with BigPay right now.
*
limiting withdrawal will attract BNM! laugh.gif

later sure someone will come and argue the same thing again! biggrin.gif
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post Jul 26 2018, 03:31 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 10:32 AM)
Haha. Honestly, this community is quite amazing. The level of engagement is huge and I see some good arguments being made. Anybody would be interested if I organised a Lowyat x BigPay meetup?
Well, to be perfectly honest, us absorbing the credit card charges is kind of a big thing. And in essence, we're not preventing anyone from topping up their BigPay. We want people to use our card as much as possible, and we also want all our services and fees to be completely fair & transparent. Rather than to start charging for something, we prefer to keep things free - even if that means imposing some sort of limitations. It's two different strategies smile.gif
notworthy.gif Exactly. Honestly, people don't realise but some of the work we're doing BNM is eventually going to benefit everyone in Malaysia - not only BigPay users. We're setting new standards and challenging old rules, where traditional players have been way too complacent for decades because of the lack of real alternatives.
*
QUOTE(BigPayJonathan @ Jul 26 2018, 10:48 AM)
IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.
*
QUOTE(hwachong @ Jul 26 2018, 10:51 AM)
on
*
QUOTE(cybpsych @ Jul 26 2018, 10:54 AM)
good initiative. use us as your focus group  thumbup.gif

but split the session to diff types of bigpay users: light, moderate, heavy users

run a 2 hours workshop, bounce some ideas, share our pain-points, etc then you'll know from actual users whose using bigpay like a sacred unicorn card laugh.gif
*
QUOTE(LostAndFound @ Jul 26 2018, 10:54 AM)
I'm sure some would be interested, depending on time. Obviously majority won't be able to make due to work/distance etc. though but am sure you'd get a useful number.
Lowyat isn't their support forum... go to their FB page or any other regular Customer support channel. This should be SOP for any technical issue and any company, not sembang in LYN.
*
QUOTE(donhue @ Jul 26 2018, 10:55 AM)
If can stream live on FB also good for us who are not in KL..
*
Let's not forget on this great initiates offered by BigPay Jonathan, I have created a poll for Lowyat community to Register Your Interest on participation on the meet up, so BigPay Jonathan could have an anticipated participation response to determine when to proceed the proposal. Once the details of venue and timing are confirmed, look forward BigPay Jonathan to put up official invitation to Lowyat community later on.

Appreciate members to participate the poll to register your interest.

I will put the below link to the poll on Post #02 for easy reference.
https://forum.lowyat.net/index.php?act=ST&f=235&t=4625881


Update : Sorry Guys, please ignore the poll as it has been deleted due some forum policy.

Update : Official page created for you to register your interest!

QUOTE(BigPayJonathan @ Jul 26 2018, 05:25 PM)
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
*
Cheers rclxms.gif

This post has been edited by fairylord: Jul 26 2018, 05:40 PM
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post Jul 26 2018, 03:38 PM

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QUOTE(LostAndFound @ Jul 26 2018, 03:22 PM)
Basically they're referring to cash flow and interest-free period. Although at the relatively small amounts being discussed here, it really doesn't matter (much more important when you're a business, which is why GST forced lots of smaller shops to close down, cash flow constriction).
*
Oh ok. i thought there is anything new. for small fish like me , i guess no need care about this haha. thx for the explanation biggrin.gif
ClarenceT
post Jul 26 2018, 03:43 PM

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QUOTE(Jason @ Jul 26 2018, 01:05 PM)
I don't think it is relevant what I use to pay, as long as I can afford to pay. So what if one is carrying a Platinum card but rejected? Besides, I'm Chinese, I walk in LV @ Champs Elysees, they treat me like a boss along with the hundreds of China tourists there. When I was in Hermes in Frankfurt, the service was impeccable, simply because I was Chinese. I looked at the Arabs in there with me, they didn't get as good service as me, although they might have been carrying gold bars.
Exactly. It's god sent.
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You don't claim back VAT/GST 20% ?
The VAT/GST refund/credit should go to the Visa/Mastercard that you use. Bigpay can store up to RM10,000 only so it may not be able to receive the VAT refund!

LostAndFound
post Jul 26 2018, 04:01 PM

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QUOTE(ClarenceT @ Jul 26 2018, 03:43 PM)
You don't claim back VAT/GST 20% ?
The VAT/GST refund/credit should go to the Visa/Mastercard that you use. Bigpay can store up to RM10,000 only so it may not be able to receive the VAT refund!
*
Wonder how BigPay will handle that though (someone should test it). Reject the refund? Because I suspect their system will not allow more reload when amount is 10k, but if it will reject refund then quite dangerous even for local spend. Imagine you swipe to buy a laptop for 5k, then after that you reload to > 5k. If that large transaction refunded then jia lat eh.
willonsk
post Jul 26 2018, 04:05 PM

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I don't understand why ppl "worry" BP in losing "clients" after new implementation of max 10k cc top up than BP themselves.

Plenty of reasons given , blah blah blah...
the key thing is, nothing is perfect.

u want cc cash back, u want bp good ex rate , u want big point, u want free reload, u want this u want that..

Is it rationale ?
dont use plenty of beautiful reason to cover the true intention behind.

Genuine spender will adapt to it , that's all..

yvonnesoo
post Jul 26 2018, 04:15 PM

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QUOTE(bearbear @ Jul 26 2018, 01:22 PM)
I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management
*
laugh.gif well working in the financial institution and sad to say that really alot of people that couldn't pay off their cc debts
tan_aniki
post Jul 26 2018, 05:18 PM

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QUOTE(ClarenceT @ Jul 26 2018, 03:43 PM)
You don't claim back VAT/GST 20% ?
The VAT/GST refund/credit should go to the Visa/Mastercard that you use. Bigpay can store up to RM10,000 only so it may not be able to receive the VAT refund!
*
I think RM10k is the limit of the wallet but if something need to be reverse or refund, it will come back as well to make it over RM10k. Maybe BigPayJonathan can advise for this.
BigPayJonathan
post Jul 26 2018, 05:25 PM

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QUOTE(fairylord @ Jul 26 2018, 03:31 PM)
Let's not forget on this great initiates offered by BigPay Jonathan, I have created a poll for Lowyat community to Register Your Interest on participation on the meet up, so BigPay Jonathan could have an anticipated participation response to determine when to proceed the proposal. Once the details of venue and timing are confirmed, look forward BigPay Jonathan to put up official invitation to Lowyat community later on.

Appreciate members to participate the poll to register your interest.

I will put the below link to the poll on Post #02 for easy reference.
https://forum.lowyat.net/index.php?act=ST&f=235&t=4625881

Update : Sorry Guys, please ignore the poll as it has been deleted due some forum policy.

Cheers  rclxms.gif
*
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
TSfairylord
post Jul 26 2018, 05:30 PM

tag [@fairylord]
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QUOTE(BigPayJonathan @ Jul 26 2018, 05:25 PM)
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
*
Fast move! Will put this in first page of this thread to promo the event. Cheers.


tan_aniki
post Jul 26 2018, 05:34 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 05:25 PM)
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
*
Already stuck at 1st question…
Where can we reach you?
Email? Phone? Or you want to come to my house?
poteryu
post Jul 26 2018, 05:47 PM

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QUOTE(tan_aniki @ Jul 26 2018, 05:34 PM)
Already stuck at 1st question…
Where can we reach you?
Email? Phone? Or you want to come to my house?
*
means your email smile.gif
skty
post Jul 26 2018, 06:02 PM

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QUOTE(LostAndFound @ Jul 26 2018, 03:17 PM)
Actually withdrawal doesn't cost BigPay much, it is the credit card reload that is their exposure, as they pay the merchant fees for that. Unlimited CC reload means unlimited liability for them (1.1% or so I think).

10k is already a very high amount for majority of their target market. The fact is you would not be able to use this card to purchase your luxury items since the max credit you can have is 10k anyway (this has not changed).

And I'm pretty sure there's very few 'genuine users' who will be hurt by a 10k CC limit, simply because those who spend (not withdraw) more than 10k a month are divided into a few groups:-

1. High net-worth individuals (these are the only ones who will be both genuine and hurt, though IMO it won't hurt much)

2. Those who use CC for company expenditures. Most CC have regulations against this, even if they're not enforced evenly. These I do not consider to be 'genuine users', as they're taking advantage of both the finance company's and their own business admin's laxness in enforcement.

3. One-off large spend (e.g. annual holiday). These users can reload from debit or online banking.
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BigPay can keep on talking about how the business can help the society blah blah blah. At the end of the day, business still business la. Nobody going to run the business if they don’t think will make profit from it.

We cannot request something that is benefit to us at the expense of the ppl that we request from, definitely they won’t agree la.

So, best is win-win situation la. Charge % of fee on the extra amount top up using credit card after 10k lo...

You all keep on talking about genuine or non genuine user. What’s the importance on the differences? At the end, still is BigPay user, still contribute to the BigPay business model. Everyone got their own preference on the way of using the card. Smart one will do more things that are hidden benefit to them, less smart one will only use the surface benefit.

Haiyo. Very simple la.
foxxy
post Jul 26 2018, 06:03 PM

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Bigpay, to allow users to topup using credit card expose themselves to lots of risk (risk of losing instead of earning).

Absorbing the reload fees is one thing but bigpay will also have to consider the chargeback they receive in the event of users topping up using stolen credit card. I've tested and seems like bigpay will turn on 3ds for every transaction, which they won't be liable for any chargeback losses if credit card holder file a chargeback. If you think that 3ds is secure, you are wrong. If a fraudster manage to obtain your cc number from the black market, they will have the way to bypass 3ds verification.

Now that brings us to the next point which is the chargeback threshold. When you receive an excessive amount of chargeback, VISA/ MASTERCARD will query and fine you. I'm not sure what's the agreement like for bigpay however the fine can be few % of your monthly service usage turnover. Don't forget, for some merchant, each chargeback receive, there will be a chargeback fee regardless whether you win or lose the dispute.

I'm surprise when they allow us to topup without any limit. It's not sustainable. Even if it's 10k limit per month now, I don't think this will last long. Sooner or later, this option will phase out.... Oh btw. I'm from the e-fraud industry.




This post has been edited by foxxy: Jul 26 2018, 06:09 PM
chlee87
post Jul 26 2018, 06:09 PM

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QUOTE(cybpsych @ Jul 26 2018, 07:51 AM)
why bank stop giving cb for bigpay? because the nature of bigpay itself, likely because bigpay's ability to withdraw/convertible to cash.

banks/cb identification* looks for actual retail purchases/payments (to end-merchants), not to a different card which can convert to cash.

not all banks/cards are strict, but there are some cards in post #1 have no issue.

now, *identification itself can be few parameters: mode of payment and MCC (registered nature of business). some cards are lenient, e.g PBB, as long as detected as Online mode, it passes. some detected bigpay's MCC 6012 as Financial Insitution and disqualify it.
the one getting calls for statement, it's their policy to monitor bigpay's users and flagged internally; it doesnt mean full block enforcement needed. there is no complete set of rules/policies set by BNM to do just that. it's up to each provider to setup their own detection rules and policies adquately to satisfy BNM before rolling out ewallet to the public.

if many bigpay users complaining to BNM about its policies and enforcements, BNM would then spring into action against bigpay to justify their policies and provide recommendations to do it "better" <-- tighter? more rules? etc etc ... you see, BNM let the providers make their own additional rules for as long as it doesnt compromise BNM's basic guideline.

if you are a genuine bigpay user, normal reload and spending is within general parameters. but if you reload excessively and withdraw excessively without much activities with bigpay, you're giving bigpay a big red alert  biggrin.gif

pace your reloads, pace your withdrawal. dont be greedy la.
internally, bigpay also to manage its operational costs and fees to other related partners/banks for the bigpay facility they are using (e.g. cc reload, fpx reload, all these have underlying fees to manage and pay!). we end-users are paying zero fees (to-date) to bigpay!
well, any ewallet with withdrawal capability is a double-edged innovation vs rules & regulations.
*
wow,thanks for analysis so much,what i say is cap 10k from credit card is not a big problem,but no one know when the bank will stop giving cash back on reload big pay,PBB card seems not getting cash back for reloading boost app,so whats the different between boost app and big pay app? and i had to declare that i do not withdraw very much from ATM,only do once in thailand for amount rm1k.

QUOTE(ClarenceT @ Jul 26 2018, 09:12 AM)
it is just a matter of time, I expect it may happen in 1-2 years from now.

(1) Credit card interchange fee down to 0.48% by 2021, so the credit card issuers will reduce cashback rate/amount.
(2) In Europe, you can use a Prepaid card to pay loan, same MCC (6012) but additional info must be provided to the card issuers (eg loan repayment, account number etc) so the card issuers will treat the transaction as quasi cash.
(3) Visa/Mastercard (International) were forcing Bitcoin merchants to amend MCC recently, so they may do the same thing on Prepaid card issuers.
*
thanks for analysis. thumbsup.gif

TongCN
post Jul 26 2018, 06:14 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 05:25 PM)
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
*
Cannot access sad.gif
tan_aniki
post Jul 26 2018, 07:35 PM

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QUOTE(poteryu @ Jul 26 2018, 05:47 PM)
means your email smile.gif
*
Haha, already changed to What's your email address?
BigPayJonathan
post Jul 26 2018, 07:43 PM

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QUOTE(tan_aniki @ Jul 26 2018, 07:35 PM)
Haha, already changed to What's your email address?
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whistling.gif
!@#$%^
post Jul 26 2018, 08:39 PM

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forumers here very funny. demanding this and that from bigpay. but when banks revise their benefits, nobody make noise. lol.
wanttobuylaptop
post Jul 26 2018, 09:14 PM

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QUOTE(alexanderclz @ Jul 26 2018, 08:39 PM)
forumers here very funny. demanding this and that from bigpay. but when banks revise their benefits, nobody make noise. lol.
*
Typical bully la. Malaysian very funny, need to win at everything. This la that la all concern ownself only. Best open ur own shop sendiri and serve only yourself la. We still fucking gain hundreds of cashback or better exhange rate still want complain. So cannot use more than 10k so what? Bigpay owe you? seriously since bigpay launch bigpay got owe anyone any money? Whole malaysia now can only use bigpay to pay is it? Stop bloody complaining and start making better use of ur time or Jonathan time by giving constructive suggestion. No one sided suggestion where only you win and bigpay lose. You want a long and benefit business relationship? Make sure everything is win win. This is actually how the bloody world works ppl, win win or no deal.
Ramjade
post Jul 26 2018, 10:19 PM

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QUOTE(LostAndFound @ Jul 26 2018, 03:12 AM)
Totally useless? It's better than using your Malaysian CC overseas and getting stacking charges and lousy exchange rate. This is just complaining for sake of complaining.
*
If you use Maybank CC to earn miles points (it's value in term of CB > normal CB cards). So even if you need to pay extra fees/higher exchange rate, at the end of the day you are getting more money worth.
digidigi
post Jul 26 2018, 10:33 PM

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QUOTE(Ramjade @ Jul 26 2018, 10:19 PM)
If you use Maybank CC to earn miles points (it's value in term of CB > normal CB cards). So even if you need to pay extra fees/higher exchange rate, at the end of the day you are getting more money worth.
*
in term of air miles, I get on average 10 percent equivalent value from cc, so if u ask me choose between big pay free exchange rate convertion or cc point, I will just go for cc, no brainer, my priority is cc point.
Ramjade
post Jul 26 2018, 10:37 PM

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QUOTE(digidigi @ Jul 26 2018, 10:33 PM)
in term of air miles, I get on average 10 percent equivalent value from cc, so if u ask me choose between big pay free exchange rate convertion or cc point, I will just go for cc, no brainer, my priority is cc point.
*
Precisely. That's if you ask me to topup via online transfer/debit card, no thank you.
digidigi
post Jul 26 2018, 10:42 PM

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QUOTE(hebe87 @ Jul 26 2018, 12:21 AM)
for big whales, they wont look into bigpay card. they will go for premier card, aiming for airmiles, etc...

they wont even bother about the cash rebates, etc.. haha
*
Big whales means how much spending per month? I aiming for air miles and I love big pay a lot, even though they at this and that restriction, I still love it:)
digidigi
post Jul 26 2018, 10:44 PM

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QUOTE(Ramjade @ Jul 26 2018, 10:37 PM)
Precisely. That's if you ask me to topup via online transfer/debit card, no thank you.
*
I will still use big pay, for 10k per month sad.gif
peri peri
post Jul 26 2018, 10:44 PM

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hahaha, bunch of kiddos still debating non stop.

Btw, kudos BP for resolving my missing Bigpoints flawlessly.

Very effective team u got there.


!@#$%^
post Jul 26 2018, 10:49 PM

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QUOTE(peri peri @ Jul 26 2018, 10:44 PM)
hahaha, bunch of kiddos still debating non stop.

*
true. they dunno what they are asking. if a company limits your withdrawal amount, wouldn't you feel unsafe and something fishy is going on? not the same but imagine maybank one day says you can only withdraw 1k a day from your savings account. blink.gif
facktura
post Jul 26 2018, 10:50 PM

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QUOTE(peri peri @ Jul 26 2018, 10:44 PM)
hahaha, bunch of kiddos still debating non stop.

Btw, kudos BP for resolving my missing Bigpoints flawlessly.

Very effective team u got there.
*
what mode of contact did you use bro?

i need to resolve some of refund amount. Yeah, this thread is going pretty fast with endless demands from forumers, i'm shookth! laugh.gif
RokXIII
post Jul 26 2018, 10:54 PM

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you cannot simultaneously retain your cake and eat it.
get over it pls, it is firmed now and no point to argue further.. take it or leave it. wink.gif
Ramjade
post Jul 26 2018, 11:05 PM

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QUOTE(alexanderclz @ Jul 26 2018, 10:49 PM)
true. they dunno what they are asking. if a company limits your withdrawal amount, wouldn't you feel unsafe and something fishy is going on? not the same but imagine maybank one day says you can only withdraw 1k a day from your savings account.  blink.gif
*
That will trigger a bank run. Luckily I keep min inside my bigpay. Only topup when I need.
wanttobuylaptop
post Jul 26 2018, 11:08 PM

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QUOTE(RokXIII @ Jul 26 2018, 10:54 PM)
you cannot simultaneously retain your cake and eat it.
get over it pls, it is firmed now and no point to argue further.. take it or leave it.  wink.gif
*
No pls continue, we love to see how many shiok sendiri still wanting more and feeling shamelessly proud in being cheapstake without bottom line.
Wongchoy
post Jul 26 2018, 11:09 PM

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Be grateful folks. You all can reload up to 10k every month without cost on your credit card. By right, this sort of transaction should be treated as a cash advance transaction and incur cash advance fee and immediate interest calculation!
digidigi
post Jul 26 2018, 11:13 PM

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QUOTE(Wongchoy @ Jul 26 2018, 11:09 PM)
Be grateful folks. You all can reload up to 10k every month without cost on your credit card. By right, this sort of transaction should be treated as a cash advance transaction and incur cash advance fee and immediate interest calculation!
*
Ya lo, at least have some solution as pointed by previous post, give and take
onthefly
post Jul 26 2018, 11:39 PM

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"We're unable to process your payment. Please use another card/payment method to complete your booking or contact your bank for details."

for AA website...
syazone
post Jul 26 2018, 11:45 PM

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QUOTE(alexanderclz @ Jul 26 2018, 08:39 PM)
forumers here very funny. demanding this and that from bigpay. but when banks revise their benefits, nobody make noise. lol.
*
who say nobody make noise, we manage to make maybank re-instate its AMEX weekend cashback benefit rclxms.gif
digidigi
post Jul 26 2018, 11:51 PM

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QUOTE(wanttobuylaptop @ Jul 26 2018, 11:08 PM)
No pls continue, we love to see how many shiok sendiri still wanting more and feeling shamelessly proud in being cheapstake without bottom line.
*
They need consumer, this is free market, demand and supply, we are looking at equilibrium, no wrong here:)
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post Jul 26 2018, 11:58 PM

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QUOTE(syazone @ Jul 26 2018, 11:45 PM)
who say nobody make noise, we manage to make maybank re-instate its AMEX weekend cashback benefit rclxms.gif
*
that's because many ppl stop using amex. why don't you all try with bigpay? maybe they will release the limit.
poteryu
post Jul 27 2018, 12:00 AM

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QUOTE(digidigi @ Jul 26 2018, 10:33 PM)
in term of air miles, I get on average 10 percent equivalent value from cc, so if u ask me choose between big pay free exchange rate convertion or cc point, I will just go for cc, no brainer, my priority is cc point.
*
Might be out of topic here,
Which card having airmiles?
would like to learn more smile.gif

PM me if not able to share publicly.
allenkong1995
post Jul 27 2018, 12:01 AM

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Hi do you guys know have any other prepaid card like bigpay can use credit card to reload and use atm withdrawal money
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post Jul 27 2018, 12:02 AM

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QUOTE(allenkong1995 @ Jul 27 2018, 12:01 AM)
Hi do you guys know have any other prepaid card like bigpay can use credit card to reload and use atm withdrawal money
*
not quite. nearest would be e-wallet boost, withdrawal via online banking. that of course also has its topup and withdrawal limits
Ramjade
post Jul 27 2018, 12:03 AM

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QUOTE(poteryu @ Jul 27 2018, 12:00 AM)
Might be out of topic here,
Which card having airmiles?
would like to learn more smile.gif

PM me if not able to share publicly.
*
GenXGenYGenZ

simonmada
post Jul 27 2018, 12:14 AM

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@ts, reload Bigpay through OCBC World Mastercard entitled to get CB.
TSfairylord
post Jul 27 2018, 12:47 AM

tag [@fairylord]
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QUOTE(simonmada @ Jul 27 2018, 12:14 AM)
@ts, reload Bigpay through OCBC World Mastercard entitled to get CB.
*
Thanks for reporting back.
https://forum.lowyat.net/topic/589707/+1791

Mind to share more details on the CB % rewarded?

This post has been edited by fairylord: Jul 27 2018, 01:01 AM
Exceet
post Jul 27 2018, 12:59 AM

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Keep encountering "We cant seem to reach you. Check your connection to access your account" when trying to export my transaction list to excel from Analytics, anyone else having the same issue?

P/S:Updated to newest version of BP today but still same problem.

Apparently the apps also block screenshot so i can't keep a record of my transaction bangwall.gif bangwall.gif
digidigi
post Jul 27 2018, 01:10 AM

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QUOTE(alexanderclz @ Jul 26 2018, 11:58 PM)
that's because many ppl stop using amex. why don't you all try with bigpay? maybe they will release the limit.
*
If from next month onwards their active user drop by half, there are big chance they will reinstate, but this not going to happen, coz majority of the user spend less than 10k with big pay
Mr Gray
post Jul 27 2018, 01:22 AM

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QUOTE(LostAndFound @ Jul 26 2018, 04:01 PM)
Wonder how BigPay will handle that though (someone should test it). Reject the refund? Because I suspect their system will not allow more reload when amount is 10k, but if it will reject refund then quite dangerous even for local spend. Imagine you swipe to buy a laptop for 5k, then after that you reload to > 5k. If that large transaction refunded then jia lat eh.
*
Refund is handled perfectly fine by the system. My wallet went above 10k because of refund from a transaction. So don't worry on that.

This post has been edited by Mr Gray: Jul 27 2018, 01:26 AM
thankyou
post Jul 27 2018, 03:13 AM

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I'm just gonna turn silent protest... There's no point arguing when people do not understand and not in our (some of us) shoe...

I know most of you are happy with the FUP. We probably are the small minority who are making 'noise'.

Well, thanks BigPay for the great conversion rate... I personally really appreciate the offer given by BigPay.

If they are going to up the limit to 15/20k... Thank you. If not, yah... I'm going to adapt to it....
BigPayJonathan
post Jul 27 2018, 09:30 AM

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QUOTE(onthefly @ Jul 26 2018, 11:39 PM)
"We're unable to process your payment. Please use another card/payment method to complete your booking or contact your bank for details."

for AA website...
*
Hm. Strange. I'm guessing you picked "BigPay" as a mean of payment? Can you PM us on Facebook with details?

QUOTE(digidigi @ Jul 27 2018, 01:10 AM)
If from next month onwards their active user drop by half, there are big chance they will reinstate, but this not going to happen, coz majority of the user spend less than 10k with big pay
*
The thing is, we're trying to build a great card & app for the majority of the people. We've been considering different "tiers" for a while, but it takes time (and lots of discussions with the regulators) to get it done.

QUOTE(thankyou @ Jul 27 2018, 03:13 AM)
I'm just gonna turn silent protest... There's no point arguing when people do not understand and not in our (some of us) shoe...

I know most of you are happy with the FUP. We probably are the small minority who are making 'noise'.

Well, thanks BigPay for the great conversion rate... I personally really appreciate the offer given by BigPay.

If they are going to up the limit to 15/20k... Thank you. If not, yah... I'm going to adapt to it....
*
Noise is the best thing you could make. The reason why I joined this forum is to have honest conversations with you guys. If we did something and nobody cared about it, then we would have failed. We're trying to raise the bar. People have been "just content" with their financial services for too long. Banks implement stuff with little to no consideration for their user base all the time. If one day an official from CIMB joins Lowyat and starts explaining the reasoning behind some of their decision, I'll honestly be supper happy. It'll show that times are changing.
digidigi
post Jul 27 2018, 09:38 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 09:30 AM)
Hm. Strange. I'm guessing you picked "BigPay" as a mean of payment? Can you PM us on Facebook with details?
The thing is, we're trying to build a great card & app for the majority of the people. We've been considering different "tiers" for a while, but it takes time (and lots of discussions with the regulators) to get it done.
Noise is the best thing you could make. The reason why I joined this forum is to have honest conversations with you guys. If we did something and nobody cared about it, then we would have failed. We're trying to raise the bar. People have been "just content" with their financial services for too long. Banks implement stuff with little to no consideration for their user base all the time. If one day an official from CIMB joins Lowyat and starts explaining the reasoning behind some of their decision, I'll honestly be supper happy. It'll show that times are changing.
*
Glad to hear you guys are considering card for diff tier, for higher end card, maybe can remove cc top up limit, but introduce annual fees, with annual fees auto removal with minimum spending like 80k or 120k per year, like what Maybank done with the cc
psiloveu
post Jul 27 2018, 09:48 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 09:30 AM)
Hm. Strange. I'm guessing you picked "BigPay" as a mean of payment? Can you PM us on Facebook with details?
The thing is, we're trying to build a great card & app for the majority of the people. We've been considering different "tiers" for a while, but it takes time (and lots of discussions with the regulators) to get it done.
Noise is the best thing you could make. The reason why I joined this forum is to have honest conversations with you guys. If we did something and nobody cared about it, then we would have failed. We're trying to raise the bar. People have been "just content" with their financial services for too long. Banks implement stuff with little to no consideration for their user base all the time. If one day an official from CIMB joins Lowyat and starts explaining the reasoning behind some of their decision, I'll honestly be supper happy. It'll show that times are changing.
*
one request.......when Bigpay can allow android user to use printscreen feature?
BigPayJonathan
post Jul 27 2018, 09:55 AM

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QUOTE(psiloveu @ Jul 27 2018, 09:48 AM)
one request.......when Bigpay can allow android user to use printscreen feature?
*
I've already asked that multiple times to our head of IT. His answer is: iOS has built-in security features that Android hasn't when it comes to screen recording. He knows that other banks in Malaysia allow Android phones to take screenshot, but in his opinion that's being exposed to security breaches. We've been audited by ethical hackers, and there's nothing they could do to penetrate our systems.
JuneResources
post Jul 27 2018, 09:56 AM

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Aduh... Arguing here and there.. doh.gif
By the way, just hope BP can implement top up method by using AMEX one..

At least can save a bit CB from AMEX card rather than nothing there. laugh.gif
digidigi
post Jul 27 2018, 09:57 AM

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QUOTE(JuneResources @ Jul 27 2018, 09:56 AM)
Aduh... Arguing here and there..  doh.gif
By the way, just hope BP can implement top up method by using AMEX one..

At least can save a bit CB from AMEX card rather than nothing there. laugh.gif
*
Yes, Amex is a must smile.gif
tan_aniki
post Jul 27 2018, 10:05 AM

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QUOTE(psiloveu @ Jul 27 2018, 09:48 AM)
one request.......when Bigpay can allow android user to use printscreen feature?
*
QUOTE(BigPayJonathan @ Jul 27 2018, 09:55 AM)
I've already asked that multiple times to our head of IT. His answer is: iOS has built-in security features that Android hasn't when it comes to screen recording. He knows that other banks in Malaysia allow Android phones to take screenshot, but in his opinion that's being exposed to security breaches. We've been audited by ethical hackers, and there's nothing they could do to penetrate our systems.
*
no choice lo, later money stolen blame BP pula...
for the time being just use another phone to snap the screen...

QUOTE(digidigi @ Jul 27 2018, 09:57 AM)
Yes, Amex is a must smile.gif
*
amex charge more than visa/mc, don't think they will allow that to happen...

This post has been edited by tan_aniki: Jul 27 2018, 10:06 AM
Fortunekl
post Jul 27 2018, 10:21 AM

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QUOTE(tan_aniki @ Jul 27 2018, 10:05 AM)
no choice lo, later money stolen blame BP pula...
for the time being just use another phone to snap the screen...
amex charge more than visa/mc, don't think they will allow that to happen...
*
I don’t mind to pay annual fees to get in different BP segment if they allow Amex reload/unlimited cc reload. As long as the cashback/rebate we get is greater than the fees we pay to BP.

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post Jul 27 2018, 10:24 AM

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QUOTE(fairylord @ Jul 27 2018, 12:47 AM)
Thanks for reporting back.
https://forum.lowyat.net/topic/589707/+1791

Mind to share more details on the CB % rewarded?
*
1.2% for the first 1k, 0.6% after that
almeizer
post Jul 27 2018, 10:27 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 09:30 AM)
Noise is the best thing you could make. The reason why I joined this forum is to have honest conversations with you guys. If we did something and nobody cared about it, then we would have failed. We're trying to raise the bar. People have been "just content" with their financial services for too long. Banks implement stuff with little to no consideration for their user base all the time. If one day an official from CIMB joins Lowyat and starts explaining the reasoning behind some of their decision, I'll honestly be supper happy. It'll show that times are changing.
*
Can I check the monthly limit top up of 10k is based on what date? Assume today 27 Jul 2018, I top up 10k, when is the next date i can top up again? 1 Aug or 27 Aug?
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post Jul 27 2018, 10:28 AM

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QUOTE(psiloveu @ Jul 27 2018, 09:48 AM)
one request.......when Bigpay can allow android user to use printscreen feature?
*
May be a third party apps can be used instead?

QUOTE(digidigi @ Jul 27 2018, 09:57 AM)
Yes, Amex is a must smile.gif
*
Support rclxms.gif

QUOTE(Fortunekl @ Jul 27 2018, 10:21 AM)
I don’t mind to pay annual fees to get in different BP segment if they allow Amex reload/unlimited cc reload. As long as the cashback/rebate we get is greater than the fees we pay to BP.
*
Support rclxms.gif
BigPayJonathan
post Jul 27 2018, 10:31 AM

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QUOTE(almeizer @ Jul 27 2018, 10:27 AM)
Can I check the monthly limit top up of 10k is based on what date? Assume today 27 Jul 2018, I top up 10k, when is the next date i can top up again? 1 Aug or 27 Aug?
*
It's based on calendar month, so resets every 1st.
Barricade
post Jul 27 2018, 10:47 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 10:31 AM)
It's based on calendar month, so resets every 1st.
*
Effective date? Does the change take into consideration topup earlier of this month? Or only after the announcement?
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post Jul 27 2018, 10:50 AM

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QUOTE(digidigi @ Jul 27 2018, 09:57 AM)
Yes, Amex is a must smile.gif
*
I second that, too. biggrin.gif
BigPayJonathan Is this in BP's pipeline?
cybpsych
post Jul 27 2018, 11:08 AM

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screenshot has security impact. hackers can take many burst shots when u enter pin on screen, then dissect each frames to determine the PIN numbers.

well devs can disavle specific pages from screenshot but I guess better whole app is protected instead. annoying but security trumps all features especially ewallet.
kianwee
post Jul 27 2018, 11:16 AM

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QUOTE(cybpsych @ Jul 27 2018, 11:08 AM)
screenshot has security impact. hackers can take many burst shots when u enter pin on screen, then dissect each frames to determine the PIN numbers.

well devs can disavle specific pages from screenshot but I guess better whole app is protected instead. annoying but security trumps all features especially ewallet.
*
Didn't know they can do that. blink.gif

Only applicable to android? iOS no problem?


This post has been edited by kianwee: Jul 27 2018, 11:18 AM
digidigi
post Jul 27 2018, 11:20 AM

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QUOTE(kianwee @ Jul 27 2018, 11:16 AM)
Didn't know they can do that.  blink.gif 

Only applicable to android? iOS no problem?
*
iOS no problem
almeizer
post Jul 27 2018, 11:22 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 10:31 AM)
It's based on calendar month, so resets every 1st.
*
Thanks, is there any plan to develop API for 3rd party Apps to send money? It helps the apps owner to facilitate mobile payment and at the same time helps to increase your users.
boonhan
post Jul 27 2018, 11:22 AM

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QUOTE(kianwee @ Jul 27 2018, 11:16 AM)
Didn't know they can do that.  blink.gif 

Only applicable to android? iOS no problem?
*
Apple policy doesnt allow app to disable screenshot.
If you intend to disable screenshot, your app never get to go live. Given apple big user base, company can "adapt" it. Haha
digidigi
post Jul 27 2018, 11:23 AM

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QUOTE(boonhan @ Jul 27 2018, 11:22 AM)
Apple policy doesnt allow app to disable screenshot.
If you intend to disable screenshot, your app never get to go live. Given apple big user base, company can "adapt" it. Haha
*
As mention by Jonathan just now, one of the reason is due to iOS is more secure system overall
boonhan
post Jul 27 2018, 11:26 AM

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QUOTE(digidigi @ Jul 27 2018, 11:23 AM)
As mention by Jonathan just now, one of the reason is due to iOS is more secure system overall
*
That a bold move to say an OS never have flaw.

If they have the access THEY WOULD disable it on IOS as well.

But to give u a nice excuse, IOS more secure.

You think company with financial related can simply saying didnt implement security measure just because more secure? No.
TongCN
post Jul 27 2018, 11:30 AM

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QUOTE(BigPayJonathan @ Jul 27 2018, 10:31 AM)
It's based on calendar month, so resets every 1st.
*
BigPayJonathan
Can please add a bar or gauge to indicate that how much i had reload for the calendar month?

Like I had reload 2k in July
It will show 2,000 / 10,000 of limit

Thanks!
TSfairylord
post Jul 27 2018, 11:36 AM

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QUOTE(simonmada @ Jul 27 2018, 10:24 AM)
1.2% for the first 1k, 0.6% after that
*
I assume the 0.6% is unlimited.

QUOTE(TongCN @ Jul 27 2018, 11:30 AM)
BigPayJonathan
Can please add a bar or gauge to indicate that how much i had reload for the calendar month?

Like I had reload 2k in July
It will show 2,000 / 10,000 of limit

Thanks!
*
Support.
ClarenceT
post Jul 27 2018, 11:44 AM

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QUOTE(fairylord @ Jul 27 2018, 11:36 AM)
I assume the 0.6% is unlimited.
Support.
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Or add "Top-ups" at Analytics
cybpsych
post Jul 27 2018, 12:04 PM

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QUOTE(almeizer @ Jul 27 2018, 11:22 AM)
Thanks, is there any plan to develop API for 3rd party Apps to send money? It helps the apps owner to facilitate mobile payment and at the same time helps to increase your users.
*
most likely not possible for them to expose the API to the public.

another reason is KYC requirements. which is why only bigpay p2p transfer, because all bigpay users already registered their info.

if expose API and others connecting to bigpay, bigpay is liable and answerable to activities conducted by non-bigpay users.

bnm doesn't allow such to happen.


even now, there's not yet ewallet-2-ewallet interoperabilty too.
Morning_Star
post Jul 27 2018, 12:37 PM

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QUOTE(simonmada @ Jul 27 2018, 10:24 AM)
1.2% for the first 1k, 0.6% after that
*
https://ringgitplus.com/en/credit-card/OCBC...MasterCard.html
Can u waive the AF after 3 years ? AF = 388

A better, less damaging AF is : https://ringgitplus.com/en/credit-card/OCBC...MasterCard.html
AF after 3 years = 100

But, can your monthly CB x12 offset the AF of the WM?
Wongchoy
post Jul 27 2018, 12:37 PM

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QUOTE(BigPayJonathan @ Jul 27 2018, 09:30 AM)
If one day an official from CIMB joins Lowyat and starts explaining the reasoning behind some of their decision, I'll honestly be supper happy. It'll show that times are changing.
*
BTW what is the relationship between bigpay and CIMB? Seems like the bigpay PAN is identified as CIMB.
onthefly
post Jul 27 2018, 12:48 PM

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QUOTE(BigPayJonathan @ Jul 27 2018, 09:30 AM)
Hm. Strange. I'm guessing you picked "BigPay" as a mean of payment? Can you PM us on Facebook with details?
*
i found out the reason why. my account insufficient $$$
how long does it take to reflect. i topup before i made the transaction. At presence moment, its 12 hours since i last topup via CC
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post Jul 27 2018, 01:14 PM

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QUOTE(BigPayJonathan @ Jul 27 2018, 03:31 AM)
It's based on calendar month, so resets every 1st.
*
Add a Balance figure after every debit figure would be nice.


dummies
post Jul 27 2018, 01:22 PM

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i tried to top up my bigpay or add a new card, i keep on getting this "there was a connection error.please ty again later"

who have the same issue here?
BigPayJonathan
post Jul 27 2018, 01:24 PM

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QUOTE(TongCN @ Jul 27 2018, 11:30 AM)
BigPayJonathan
Can please add a bar or gauge to indicate that how much i had reload for the calendar month?

Like I had reload 2k in July
It will show 2,000 / 10,000 of limit

Thanks!
*
That's a really cool suggestion. Just forwarded it to our product team!

QUOTE(Wongchoy @ Jul 27 2018, 12:37 PM)
BTW what is the relationship between bigpay and CIMB? Seems like the bigpay PAN is identified as CIMB.
*
We don't have any relationship as far as I'm aware... Though I'm conscious that we're sometimes identified as CIMB online. Not sure of the reason why, I'll ask.
dummies
post Jul 27 2018, 01:26 PM

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any public bank cashback credit card can be used to reload bigpay and get the CB?
cybpsych
post Jul 27 2018, 01:27 PM

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QUOTE(dummies @ Jul 27 2018, 01:26 PM)
any public bank cashback credit card can be used to reload bigpay and get the CB?
*
read post 1
simonmada
post Jul 27 2018, 01:45 PM

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QUOTE(fairylord @ Jul 27 2018, 11:36 AM)
I assume the 0.6% is unlimited.
Support.
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Yes correct.
Fortunekl
post Jul 27 2018, 02:00 PM

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QUOTE(BigPayJonathan @ Jul 27 2018, 01:24 PM)
That's a really cool suggestion. Just forwarded it to our product team!
We don't have any relationship as far as I'm aware... Though I'm conscious that we're sometimes identified as CIMB online. Not sure of the reason why, I'll ask.
*
Pls add the button to delete the unwanted cc
donhue
post Jul 27 2018, 02:17 PM

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QUOTE(Fortunekl @ Jul 27 2018, 02:00 PM)
Pls add the button to delete the unwanted cc
*
Can be done via Settings > Top Up Sources. Then tap on the card you want to delete, and you'll have the options to "Make default" or "Delete this card".

BigPayJonathan
Please request a way for us to add a description to the cards on the top up sources.
almeizer
post Jul 27 2018, 02:17 PM

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QUOTE(Fortunekl @ Jul 27 2018, 02:00 PM)
Pls add the button to delete the unwanted cc
*
There is delete button once you select the card.
Fortunekl
post Jul 27 2018, 02:24 PM

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QUOTE(donhue @ Jul 27 2018, 02:17 PM)
Can be done via Settings > Top Up Sources. Then tap on the card you want to delete, and you'll have the options to "Make default" or "Delete this card".

BigPayJonathan
Please request a way for us to add a description to the cards on the top up sources.
*
You are right. 👍
Fortunekl
post Jul 27 2018, 02:25 PM

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QUOTE(almeizer @ Jul 27 2018, 02:17 PM)
There is delete button once you select the card.
*
Only can see in setting page
poteryu
post Jul 27 2018, 02:28 PM

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bigpay need to reward us with all the suggestions la biggrin.gif

LostAndFound
post Jul 27 2018, 02:49 PM

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QUOTE(donhue @ Jul 27 2018, 02:17 PM)

BigPayJonathan
Please request a way for us to add a description to the cards on the top up sources.
*
Yes this is a good suggestion!
o0o0
post Jul 27 2018, 02:50 PM

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QUOTE(BigPayJonathan @ Jul 26 2018, 05:25 PM)
Thanks for the support!

I already created a form to keep track of interest and potential crowd:
https://bigpay.link/lowyat-meetup

Let's make this happen smile.gif
*
i would like to join the meet up,
but the website given difficult to access into it,
and after successfully accessed and filled up all 6 questions, it stuck at the submit stage..

click the "submit" button few times & wait, but no response... sad.gif

janson_kaniaz
post Jul 27 2018, 10:57 PM

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Attached Image

interesting. paid both orders around 10pm from same merchant. how come the rate can be different?
reoz
post Jul 27 2018, 11:09 PM

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QUOTE(janson_kaniaz @ Jul 27 2018, 10:57 PM)
Attached Image

interesting. paid both orders around 10pm from same merchant. how come the rate can be different?
*
need to wait til “settled” only will know the exact exchange rate..
Barricade
post Jul 27 2018, 11:33 PM

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QUOTE(janson_kaniaz @ Jul 27 2018, 10:57 PM)
Attached Image

interesting. paid both orders around 10pm from same merchant. how come the rate can be different?
*
You don't know forex rate changes by the seconds? And you want to highlight RM0.04 difference? doh.gif doh.gif doh.gif doh.gif doh.gif doh.gif doh.gif doh.gif doh.gif
BigPayJonathan
post Jul 28 2018, 08:04 AM

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QUOTE(janson_kaniaz @ Jul 27 2018, 10:57 PM)
Attached Image

interesting. paid both orders around 10pm from same merchant. how come the rate can be different?
*
More info on this here: https://bigpay.link/exchange-rate
sendohz
post Jul 28 2018, 08:38 AM

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QUOTE(BigPayJonathan @ Jul 28 2018, 08:04 AM)
More info on this here: https://bigpay.link/exchange-rate
*
Thanks jonathan.
Bookmark already
digidigi
post Jul 28 2018, 09:24 AM

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QUOTE(Barricade @ Jul 27 2018, 11:33 PM)
You don't know forex rate changes by the seconds? And you want to highlight RM0.04 difference?  doh.gif  doh.gif  doh.gif  doh.gif  doh.gif  doh.gif  doh.gif  doh.gif  doh.gif
*
my spending recently in sgd end up 1 percent diff more....ringgit waterfall
rapple
post Jul 28 2018, 09:56 AM

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This card seems to good at the moment

Anything that I pay in cash previously, now indirectly entitled to cash back like nanny and nursery fees (2,000 x 5% = RM100 less RM6 withdrawal fees) right?

This post has been edited by rapple: Jul 28 2018, 09:57 AM
TSfairylord
post Jul 28 2018, 09:59 AM

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QUOTE(BigPayJonathan @ Jul 28 2018, 08:04 AM)
More info on this here: https://bigpay.link/exchange-rate
*
Will put this link in Post #01.

user posted image

This post has been edited by fairylord: Jul 28 2018, 10:20 AM
TSfairylord
post Jul 28 2018, 10:00 AM

tag [@fairylord]
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QUOTE(rapple @ Jul 28 2018, 09:56 AM)
This card seems to good at the moment

Anything that I pay in cash previously, now indirectly entitled to cash back like nanny and nursery fees (2,000 x 5% = RM100 less RM6 withdrawal fees) right?
*
Yes Taxation sifu.
5% CB if your top up source rewards 5%.
rapple
post Jul 28 2018, 10:20 AM

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QUOTE(fairylord @ Jul 28 2018, 10:00 AM)
Yes Taxation sifu.
5% CB if your top up source rewards 5%.
*
Nice.

PB Quantum Master = 3 x 600 = 1,800@5% and pay to Nanny & nursery (and with PB promo also entitled to it rclxms.gif )

Then most utility bills can fall back to M2Amex & FCB.

Unfortunately I just register today, how long it will take to send to Ipoh?
TSfairylord
post Jul 28 2018, 10:23 AM

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QUOTE(rapple @ Jul 28 2018, 10:20 AM)
Nice.

PB Quantum Master = 3 x 600 = 1,800@5% and pay to Nanny & nursery (and with PB promo also entitled to it  rclxms.gif )

Then most utility bills can fall back to M2Amex & FCB.

Unfortunately I just register today, how long it will take to send to Ipoh?
*
We hope and looking forward the Amex to be added as top up source soon. smile.gif


Usually 3-5 working days, by city link.
I got it in 3days after top up the RM20, same place.

This post has been edited by fairylord: Jul 28 2018, 10:29 AM
cybpsych
post Jul 28 2018, 10:24 AM

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QUOTE(rapple @ Jul 28 2018, 10:20 AM)
Nice.

PB Quantum Master = 3 x 600 = 1,800@5% and pay to Nanny & nursery (and with PB promo also entitled to it  rclxms.gif )

Then most utility bills can fall back to M2Amex & FCB.

Unfortunately I just register today, how long it will take to send to Ipoh?
*
depends on the courier service, citylink.

usually within KV, is within 3 working days. outside of KV, about 7 working days. that's the usual delivery leadtime, assuming not lost in transit, unreachable address, etc biggrin.gif
TongCN
post Jul 28 2018, 11:01 AM

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Anyone having problem like the Big Points doesn’t get updated?

Mine showing 1,622 since Monday till now

Between these days I did certain transfer and reload. Those points reflected in the app but doesn’t add into the 1,622.
mamamia
post Jul 28 2018, 11:20 AM

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QUOTE(BigPayJonathan @ Jul 28 2018, 08:04 AM)
More info on this here: https://bigpay.link/exchange-rate
*
can we have posting date/ settlement date to be shown in the app as well?

This post has been edited by mamamia: Jul 28 2018, 11:20 AM
hye
post Jul 28 2018, 11:25 AM

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To members

Appreciate if discussion in this thread is kept within topic. Noticed the prevalent recent cashback (CB) discussions which does not have any relevancy here.
cashie
post Jul 28 2018, 01:52 PM

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actually 10k max limit defeat the purpose.. if I go overseas buy something, 10k cap is very less in MYR
sbd
post Jul 28 2018, 02:02 PM

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QUOTE(fairylord @ Jul 28 2018, 09:59 AM)
Will put this link in Post #01.

user posted image
*
"When using your card abroad, always choose the local currency"

This may not be clear to some - they may think our currency is "my local currency"

Better wording would have been:

"when using your card abroad, always choose the currency of the country you are in"
mamamia
post Jul 28 2018, 02:37 PM

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QUOTE(sbd @ Jul 28 2018, 02:02 PM)
"When using your card abroad, always choose the local currency"

This may not be clear to some - they may think our currency is "my local currency"

Better wording would have been:

"when using your card abroad, always choose the currency of the country you are in"
*
Just put don choose MYR
touristking
post Jul 28 2018, 03:17 PM

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QUOTE(cashie @ Jul 28 2018, 06:52 AM)
actually 10k max limit defeat the purpose.. if I go overseas buy something, 10k cap is very less in MYR
*
I think that 10K limit is only money from other Credit Card per month.

After you finish that, you can continue to transfer more money from your bank account.




almeizer
post Jul 28 2018, 09:59 PM

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QUOTE(touristking @ Jul 28 2018, 03:17 PM)
I think that 10K limit is only money from other Credit Card per month.

After you finish that, you can continue to transfer more money from your bank account.
*
That's not true. It is monthly top up limit of RM 10k as stated in the apps itself.

The limit reset on every 1st of the month.
hebe87
post Jul 28 2018, 10:03 PM

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QUOTE(almeizer @ Jul 28 2018, 09:59 PM)
That's not true. It is monthly top up limit of RM 10k as stated in the apps itself.

The limit reset on every 1st of the month.
*
top up limit of RM10k only applies for top up via credit cards

no limit for top up via bank accounts
simonmada
post Jul 28 2018, 10:59 PM

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QUOTE(simonmada @ Jul 27 2018, 01:45 PM)
Yes correct.
*
@fairylord, still haven't add OCBC World MC into post #1?
hwachong
post Jul 28 2018, 11:06 PM

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QUOTE(TongCN @ Jul 28 2018, 11:01 AM)
Anyone having problem like the Big Points doesn’t get updated?

Mine showing 1,622 since Monday till now

Between these days I did certain transfer and reload. Those points reflected in the app but doesn’t add into the 1,622.
*
Mine too. Transaction settles but big points not posted yet
-TcT-
post Jul 28 2018, 11:15 PM

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QUOTE(hwachong @ Jul 28 2018, 11:06 PM)
Mine too. Transaction settles but big points not posted yet
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From my experience, there'll be some lag time, probably 2 days.
TongCN
post Jul 29 2018, 12:39 AM

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QUOTE(hwachong @ Jul 28 2018, 11:06 PM)
Mine too. Transaction settles but big points not posted yet
*
QUOTE(-TcT- @ Jul 28 2018, 11:15 PM)
From my experience, there'll be some lag time, probably 2 days.
*
Mine 6 days already
LostAndFound
post Jul 29 2018, 05:11 AM

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QUOTE(cashie @ Jul 28 2018, 01:52 PM)
actually 10k max limit defeat the purpose.. if I go overseas buy something, 10k cap is very less in MYR
*
QUOTE(touristking @ Jul 28 2018, 03:17 PM)
I think that 10K limit is only money from other Credit Card per month.

After you finish that, you can continue to transfer more money from your bank account.
*
I think he's talking about max limit in terms of amount in card.

If you're buying luxury item of let's say 8k pounds value you can't use this card di.
Calvin J
post Jul 29 2018, 10:24 AM

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Just tried paying unifi bill from the website directly but seems that the card type not accepted. Anybody encounted similar message using bigpay card too?
TongCN
post Jul 29 2018, 10:30 AM

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QUOTE(Calvin J @ Jul 29 2018, 10:24 AM)
Just tried paying unifi bill from the website directly but seems that the card type not accepted. Anybody encounted similar message using bigpay card too?
*
Your card has preloaded money?
cybpsych
post Jul 29 2018, 10:31 AM

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QUOTE(Calvin J @ Jul 29 2018, 10:24 AM)
Just tried paying unifi bill from the website directly but seems that the card type not accepted. Anybody encounted similar message using bigpay card too?
*
yes, cannot work with bigpay. their own payment gateway doesn't recognize the card type.
TongCN
post Jul 29 2018, 10:32 AM

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QUOTE(hwachong @ Jul 28 2018, 11:06 PM)
Mine too. Transaction settles but big points not posted yet
*
QUOTE(-TcT- @ Jul 28 2018, 11:15 PM)
From my experience, there'll be some lag time, probably 2 days.
*
QUOTE(TongCN @ Jul 29 2018, 12:39 AM)
Mine 6 days already
*
Ok, just checked at 10:31am just now, points has been added.
Calvin J
post Jul 29 2018, 10:53 AM

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QUOTE(cybpsych @ Jul 29 2018, 10:31 AM)
yes, cannot work with bigpay. their own payment gateway doesn't recognize the card type.
*
Ok, that settles it then, will use other cards to pay that but find it quite perculiar. Thanks
MGM
post Jul 29 2018, 11:10 AM

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QUOTE(Calvin J @ Jul 29 2018, 10:53 AM)
Ok, that settles it then, will use other cards to pay that but find it quite perculiar. Thanks
*
What about paying Unifi via UOBpayonline?
pvateme
post Jul 29 2018, 11:22 AM

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QUOTE(MGM @ Jul 29 2018, 11:10 AM)
What about paying Unifi via UOBpayonline?
*
I did tried pay unifi at uobpayonline using bp card last month. No error on the spot, but tx didn't get through. No confirmation email, no payment record in unifi.

This post has been edited by pvateme: Jul 29 2018, 11:23 AM
Calvin J
post Jul 29 2018, 11:42 AM

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QUOTE(pvateme @ Jul 29 2018, 11:22 AM)
I did tried pay unifi at uobpayonline using bp card last month. No error on the spot, but tx didn't get through. No confirmation email, no payment record in unifi.
*
So in the end, still have to pay it thru other modes right?
I'll probably just pay directly using PBe card & try to the 8x swipe campaign instead. Thanks
MGM
post Jul 29 2018, 12:13 PM

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QUOTE(Calvin J @ Jul 29 2018, 11:42 AM)
So in the end, still have to pay it thru other modes right?
I'll probably just pay directly using PBe card & try to the 8x swipe campaign instead. Thanks
*
Or pay at TMpoint?
tan_aniki
post Jul 29 2018, 12:45 PM

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fairylord Please take away the points exclusion as government services, transportation, fast food etc all got Big points

This post has been edited by tan_aniki: Jul 29 2018, 12:57 PM


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TSfairylord
post Jul 29 2018, 03:11 PM

tag [@fairylord]
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QUOTE(simonmada @ Jul 28 2018, 10:59 PM)
@fairylord, still haven't add OCBC World MC into post #1?
*
Okay smile.gif

QUOTE(tan_aniki @ Jul 29 2018, 12:45 PM)
fairylord Please take away the points exclusion as government services, transportation, fast food etc all got Big points
*
Haha, I will just put a remark there, as this is still stated clearly in their tnc, but hopefully they don't fine tune it. Otherwise, I think there will be shooting with AK47 by all the users.
WindGuy
post Jul 29 2018, 03:19 PM

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QUOTE(pvateme @ Jul 29 2018, 11:22 AM)
I did tried pay unifi at uobpayonline using bp card last month. No error on the spot, but tx didn't get through. No confirmation email, no payment record in unifi.
*
Can anyone guide how to pay a GreatEastern Halfyearly insurance premium by using Big pay Card ?

Many Thanks !!!

ClarenceT
post Jul 29 2018, 03:47 PM

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QUOTE(WindGuy @ Jul 29 2018, 03:19 PM)
Can anyone guide how to pay a GreatEastern Halfyearly insurance premium by using Big pay Card ?

Many Thanks !!!
*
Payment counters at GE HQ/branches
celaw
post Jul 29 2018, 04:38 PM

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QUOTE(WindGuy @ Jul 29 2018, 04:19 PM)
Can anyone guide how to pay a GreatEastern Halfyearly insurance premium by using Big pay Card ?

Many Thanks !!!
*
Another way is Auto Debit with BigPay. Just give your BigPay Card details to your insurance agent to update and tell the agent this is CIMB Card biggrin.gif

This post has been edited by celaw: Jul 29 2018, 04:38 PM
mamamia
post Jul 29 2018, 07:17 PM

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QUOTE(celaw @ Jul 29 2018, 04:38 PM)
Another way is Auto Debit with BigPay. Just give your BigPay Card details to your insurance agent to update and tell the agent this is CIMB Card biggrin.gif
*
So, does it mean all autodebit issue previously solved now? My prudential first autodebit will kick in around 2nd or 3rd of Aug
bitcomet79
post Jul 29 2018, 07:30 PM

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Can I know whether anyone had try paying TNB bill at TNB portal or UOB pay online? Can it be done?

Tq.
cybpsych
post Jul 29 2018, 07:32 PM

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QUOTE(bitcomet79 @ Jul 29 2018, 07:30 PM)
Can I know whether anyone had try paying TNB bill at TNB portal or UOB pay online? Can it be done?

Tq.
*
mytnb portal, yes

shown as "mytnb ssp-ec", Utilities category, and gotten points too.
RokXIII
post Jul 29 2018, 07:42 PM

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QUOTE(WindGuy @ Jul 29 2018, 03:19 PM)
Can anyone guide how to pay a GreatEastern Halfyearly insurance premium by using Big pay Card ?

Many Thanks !!!
*
Apply for online GE account, then u can update the payment method. Check from their website.
Alternately, u can send them the form to update the payment method too.
weejin2000
post Jul 29 2018, 08:34 PM

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QUOTE(Calvin J @ Jul 29 2018, 10:24 AM)
Just tried paying unifi bill from the website directly but seems that the card type not accepted. Anybody encounted similar message using bigpay card too?
*
Me too. i reported thia in V1 too. I just reload to Boost and pay tm from there.
pvateme
post Jul 29 2018, 08:40 PM

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Just withdrawn rm4000 from hlb puchong jaya, crm machine.

This post has been edited by pvateme: Jul 29 2018, 08:44 PM
rapple
post Jul 29 2018, 08:43 PM

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QUOTE(weejin2000 @ Jul 29 2018, 08:34 PM)
Me too. i reported thia in V1 too. I just reload to Boost and pay tm from there.
*
My big pay card is in printing.. hopefully can get it this week.

Thx whoever just shared.

This post has been edited by rapple: Jul 29 2018, 09:22 PM
bitcomet79
post Jul 29 2018, 08:58 PM

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QUOTE(cybpsych @ Jul 29 2018, 07:32 PM)
mytnb portal, yes

shown as "mytnb ssp-ec", Utilities category, and gotten points too.
*
Thanks a lot for yr reply.
wanttobuylaptop
post Jul 29 2018, 10:41 PM

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For unifi or tnb, can pay via mbb online with amex so u get 5% discount on weekend
WindGuy
post Jul 29 2018, 11:08 PM

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For own family utilities and Unifi bil, can we pay those bill which is no in my name by using my Bigpay card ?
will there be any problem later?
celaw
post Jul 30 2018, 12:16 AM

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QUOTE(mamamia @ Jul 29 2018, 08:17 PM)
So, does it mean all autodebit issue previously solved now? My prudential first autodebit will kick in around 2nd or 3rd of Aug
*
My Manulife finally able to go through. 1 Aug would be next auto debit date. Let see how is it on that day. GE Auto Debit go through in Jul without any issue.
Calvin J
post Jul 30 2018, 01:35 AM

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QUOTE(weejin2000 @ Jul 29 2018, 08:34 PM)
Me too. i reported thia in V1 too. I just reload to Boost and pay tm from there.
*
Not directly from the app right? It's going thru like the merchants on shoppee etc?

This post has been edited by Calvin J: Jul 30 2018, 01:44 AM
skty
post Jul 30 2018, 04:03 AM

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QUOTE(pvateme @ Jul 29 2018, 08:40 PM)
Just withdrawn rm4000 from hlb puchong jaya, crm machine.
*
nice.

too bad Setia Alam Hong Leong and Klang Hong Leong all ATM machine cannot dispose more than 30 notes. sigh...

btw, what is "crm" stand for?
chonghe
post Jul 30 2018, 07:36 AM

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QUOTE(skty @ Jul 30 2018, 04:03 AM)
nice.

too bad Setia Alam Hong Leong and Klang Hong Leong all ATM machine cannot dispose more than 30 notes. sigh...

btw, what is "crm" stand for?
*
Cash recycling machine
cybpsych
post Jul 30 2018, 08:01 AM

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QUOTE(wanttobuylaptop @ Jul 29 2018, 10:41 PM)
For unifi or tnb, can pay via mbb online with amex so u get 5% discount on weekend
*
rhetoric answer: i got other cards that give better than 5%, for anyday. no need wait weekend. laugh.gif

ppl here wanted to utilize bigpay/points, not direct from cc, which most of us already know here the benefits of m2c biggrin.gif

QUOTE(WindGuy @ Jul 29 2018, 11:08 PM)
For own family utilities and Unifi bil, can we pay those bill which is no in my name by using my Bigpay card ?
will there be any problem later?
*
no issue. it doesnt check the "owner" of the card. it's just for record/support purposes.

i paid few TNB accounts, no issue whatsoever.
bennyt
post Jul 30 2018, 08:28 AM

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I just go through Bigpay website (main page) and realized that air asia discount is maximum RM32 off per booking. (Discount for booking fee, pre booked baggage & meal)

So does it mean that if I purchase tickets for 6 family members flights, only able get RM32 off? Not all pax entitle to waive processing fee, after that no extra discount for pre booked baggage & meal?

!@#$%^
post Jul 30 2018, 08:57 AM

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QUOTE(bennyt @ Jul 30 2018, 08:28 AM)
I just go through Bigpay website (main page) and realized that air asia discount is maximum RM32 off per booking. (Discount for booking fee, pre booked baggage & meal)

So does it mean that if I purchase tickets for 6 family members flights, only able get RM32 off? Not all pax entitle to waive processing fee, after that no extra discount for pre booked baggage & meal?
*
not sure about that but maybe u can do 2 bookings instead, although u might not seat together
ClarenceT
post Jul 30 2018, 09:06 AM

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QUOTE(bennyt @ Jul 30 2018, 08:28 AM)
I just go through Bigpay website (main page) and realized that air asia discount is maximum RM32 off per booking. (Discount for booking fee, pre booked baggage & meal)

So does it mean that if I purchase tickets for 6 family members flights, only able get RM32 off? Not all pax entitle to waive processing fee, after that no extra discount for pre booked baggage & meal?
*
Buy 2x one way instead of return flights
sendohz
post Jul 30 2018, 09:15 AM

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QUOTE(ClarenceT @ Jul 30 2018, 09:06 AM)
Buy 2x one way instead of return flights
*
If buy one way for the return flight should it be charged under MYR or local currency?
TongCN
post Jul 30 2018, 09:22 AM

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QUOTE(bennyt @ Jul 30 2018, 08:28 AM)
I just go through Bigpay website (main page) and realized that air asia discount is maximum RM32 off per booking. (Discount for booking fee, pre booked baggage & meal)

So does it mean that if I purchase tickets for 6 family members flights, only able get RM32 off? Not all pax entitle to waive processing fee, after that no extra discount for pre booked baggage & meal?
*
Ok, interesting, i didn really find this thing out.

Does it include processing fee ?

This post has been edited by TongCN: Jul 30 2018, 09:24 AM
!@#$%^
post Jul 30 2018, 09:23 AM

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biggest nightmare, in the midst of making 8 transactions, one failed and it has been charged to the credit card.
TongCN
post Jul 30 2018, 09:24 AM

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QUOTE(alexanderclz @ Jul 30 2018, 09:23 AM)
biggest nightmare, in the midst of making 8 transactions, one failed and it has been charged to the credit card.
*
I do face one time error after keying the OTP but then not sure does it charge to my CC or not, hmm...
!@#$%^
post Jul 30 2018, 09:33 AM

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QUOTE(TongCN @ Jul 30 2018, 09:24 AM)
I do face one time error after keying the OTP but then not sure does it charge to my CC or not, hmm...
*
mine shows in the floating amount. email them and hope it'll be cancelled or stg. a bit hassle to everytime inform bnm.
hye
post Jul 30 2018, 09:37 AM

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QUOTE(sendohz @ Jul 30 2018, 09:15 AM)
If buy one way for the return flight should it be charged under MYR or local currency?
*
Return flight if originating overseas will be local currency denominated. Likely it'll be displayed as a forex converted value (approximate).
TongCN
post Jul 30 2018, 09:38 AM

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QUOTE(alexanderclz @ Jul 30 2018, 09:33 AM)
mine shows in the floating amount. email them and hope it'll be cancelled or stg. a bit hassle to everytime inform bnm.
*
Last few week also, BIG PAY gimme error on reloading, but no amounts was added into BP or deducted from CC
stargate8
post Jul 30 2018, 10:00 AM

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managed to top up rm60*8 at 8am plus today, luckily was able to top up as i already exceeded 10k FUP for top up using CC

now wait 1st Aug quota then
sendohz
post Jul 30 2018, 10:04 AM

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QUOTE(hye @ Jul 30 2018, 09:37 AM)
Return flight if originating overseas will be local currency denominated. Likely it'll be displayed as a forex converted value (approximate).
*
Therefore i should pay using their local denomination instead of MYR
peri peri
post Jul 30 2018, 10:07 AM

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Hi Ts,

Successful BP transaction at retail outlets.

1. Oliver @ Mines
2. NSK @ Kuchai Lama
3. Dragon-i @ Dataran Pahlawan Melaka
TSfairylord
post Jul 30 2018, 10:11 AM

tag [@fairylord]
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QUOTE(peri peri @ Jul 30 2018, 10:07 AM)
Hi Ts,

Successful BP transaction at retail outlets.

1. Oliver @ Mines
2. NSK @ Kuchai Lama
3. Dragon-i @ Dataran Pahlawan Melaka
*
Boss, thanks.
As most of the merchant accept BigPay.
I will only list out the NotApplicable merchants in Post #01 - see request

smile.gif

This post has been edited by fairylord: Jul 30 2018, 10:21 AM
peri peri
post Jul 30 2018, 10:14 AM

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QUOTE(fairylord @ Jul 30 2018, 10:11 AM)
Boss, thanks.
As most of the merchant accept BigPay.
I will only list out the NotApplicable merchants in Post #01.

smile.gif
*
i see, noted. will revert again
BigPayJonathan
post Jul 30 2018, 10:34 AM

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QUOTE(bennyt @ Jul 30 2018, 08:28 AM)
I just go through Bigpay website (main page) and realized that air asia discount is maximum RM32 off per booking. (Discount for booking fee, pre booked baggage & meal)

So does it mean that if I purchase tickets for 6 family members flights, only able get RM32 off? Not all pax entitle to waive processing fee, after that no extra discount for pre booked baggage & meal?
*
We should make this clearer.

Basically, there are usually processing fees that apply on bookings - regardless of how many pax are flying. PF are between 8 to 12RM per flight - so between 16 to 24RM on round trips. On top of that, there's also a RM2 discount per pre-booked meal and per pre-booked baggage.

Let's say... 2 people flying to Japan, 1 booking. Meals for both on each flight + 1 extra baggage for both.

If paid with a regular card, on top of the flight fare you will pay:
RM12 x 2 (PF return trip) + RM12 x 4 (2 meals each on each flight) + RM55 x 2 (baggage) = RM182

If paid with BigPay, on top of the flight fare you will pay:
RM0 x 2 (PF return trip) + RM10 x 4 (2 meals each on each flight) + RM53 x 2 (baggage) = RM146

Difference = RM36

This post has been edited by BigPayJonathan: Jul 30 2018, 10:36 AM
Barricade
post Jul 30 2018, 10:45 AM

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QUOTE(stargate8 @ Jul 30 2018, 10:00 AM)
managed to top up rm60*8 at 8am plus today, luckily was able to top up as i already exceeded 10k FUP for top up using CC

now wait 1st Aug quota then
*
HAHAHAHA!! me too! I remember getting an error when trying to topup last week saying exceeded RM10k. But not sure why today I can topup again.
kremlin
post Jul 30 2018, 10:57 AM

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QUOTE(alexanderclz @ Jul 30 2018, 09:33 AM)
mine shows in the floating amount. email them and hope it'll be cancelled or stg. a bit hassle to everytime inform bnm.
*
It happened to me too.. and you will be charged for that transaction. BigPay will top up your account tomorrow I think coz that's what happened to me last week.
laymank
post Jul 30 2018, 10:58 AM

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QUOTE(BigPayJonathan @ Jul 30 2018, 10:34 AM)
We should make this clearer.

Basically, there are usually processing fees that apply on bookings - regardless of how many pax are flying. PF are between 8 to 12RM per flight - so between 16 to 24RM on round trips. On top of that, there's also a RM2 discount per pre-booked meal and per pre-booked baggage.

Let's say... 2 people flying to Japan, 1 booking. Meals for both on each flight + 1 extra baggage for both.

If paid with a regular card, on top of the flight fare you will pay:
RM12 x 2 (PF return trip) + RM12 x 4 (2 meals each on each flight) + RM55 x 2 (baggage) = RM182

If paid with BigPay, on top of the flight fare you will pay:
RM0 x 2 (PF return trip) + RM10 x 4 (2 meals each on each flight) + RM53 x 2 (baggage) = RM146

Difference = RM36
*
fairylord please add this to first post.

This post has been edited by laymank: Jul 30 2018, 10:58 AM
solarmotion
post Jul 30 2018, 11:03 AM

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Sorry if my question asked before.

Is BigPay not available on Shopee ? Keep showing server error when try to add the card.
laymank
post Jul 30 2018, 11:11 AM

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QUOTE(solarmotion @ Jul 30 2018, 11:03 AM)
Sorry if my question asked before.

Is BigPay not available on Shopee ? Keep showing server error when try to add the card.
*
try add it thru the app.
space_boy_88
post Jul 30 2018, 11:54 AM

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TSfairylord
post Jul 30 2018, 12:18 PM

tag [@fairylord]
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QUOTE(BigPayJonathan @ Jul 30 2018, 10:34 AM)
We should make this clearer.

Basically, there are usually processing fees that apply on bookings - regardless of how many pax are flying. PF are between 8 to 12RM per flight - so between 16 to 24RM on round trips. On top of that, there's also a RM2 discount per pre-booked meal and per pre-booked baggage.

Let's say... 2 people flying to Japan, 1 booking. Meals for both on each flight + 1 extra baggage for both.

If paid with a regular card, on top of the flight fare you will pay:
RM12 x 2 (PF return trip) + RM12 x 4 (2 meals each on each flight) + RM55 x 2 (baggage) = RM182

If paid with BigPay, on top of the flight fare you will pay:
RM0 x 2 (PF return trip) + RM10 x 4 (2 meals each on each flight) + RM53 x 2 (baggage) = RM146

Difference = RM36
*
QUOTE(laymank @ Jul 30 2018, 10:58 AM)
fairylord please add this to first post.
*
Will add to post #01. smile.gif


QUOTE(space_boy_88 @ Jul 30 2018, 11:54 AM)
Not Applicable merchants : Padini concept store Gurney Plaza Penang
*
Boss,

What terminal? What error shown?
https://forum.lowyat.net/index.php?showtopi...post&p=89289316

Alec.Yong
post Jul 30 2018, 12:19 PM

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Just paid the roadtax this morning at JPJ and it works fine..
It’s under Government Services..


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space_boy_88
post Jul 30 2018, 12:21 PM

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QUOTE(fairylord @ Jul 30 2018, 12:18 PM)
Will add to post #01. smile.gif
Boss,

What terminal? What error shown?
https://forum.lowyat.net/index.php?showtopi...post&p=89289316
*
forgot which terminal already , the error msg "transaction decline" show on the terminal
cybpsych
post Jul 30 2018, 12:22 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 12:19 PM)
Just paid the roadtax this morning at JPJ and it works fine..
It’s under Government Services..
*
can share which JPJ office? biggrin.gif

This post has been edited by cybpsych: Jul 30 2018, 12:42 PM
Alec.Yong
post Jul 30 2018, 12:25 PM

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QUOTE(cybpsych @ Jul 30 2018, 12:22 PM)
can share with JPJ office?  biggrin.gif
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Share with JPJ office? Tak faham..
TSfairylord
post Jul 30 2018, 12:36 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 12:25 PM)
Share with JPJ office? Tak faham..
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I think he meant "which" office.
cybpsych
post Jul 30 2018, 12:41 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 12:25 PM)
Share with JPJ office? Tak faham..
*
haha my Gboard havoc.

I mean which jpj location.

the one I went don't accept cc for roadtax.
Alec.Yong
post Jul 30 2018, 01:02 PM

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QUOTE(cybpsych @ Jul 30 2018, 12:41 PM)
haha my Gboard havoc.

I mean which jpj location.

the one I went don't accept cc for roadtax.
*
JPJ Petaling Jaya...smile.gif
cybpsych
post Jul 30 2018, 01:05 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 01:02 PM)
JPJ Petaling Jaya...smile.gif
*
orite thanks, will try next round of renewal.
Alec.Yong
post Jul 30 2018, 01:11 PM

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QUOTE(cybpsych @ Jul 30 2018, 01:05 PM)
orite thanks, will try next round of renewal.
*
There are certain counters with the card terminal, just inform the officer that you want to pay with cc..

This post has been edited by Alec.Yong: Jul 30 2018, 01:11 PM
cybpsych
post Jul 30 2018, 01:12 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 01:11 PM)
There are certain counters with the card terminal, just inform the officer that you want to pay with cc..
*
yeah same to my encounter earlier too. the queue number routed me to non-cc counter.
Calvin J
post Jul 30 2018, 05:00 PM

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QUOTE(Alec.Yong @ Jul 30 2018, 01:02 PM)
JPJ Petaling Jaya...smile.gif
*
Just also adding on - the one in Tmn Sri Sinar also accepts cc. Can try if it's nearer to you.
Alec.Yong
post Jul 30 2018, 05:35 PM

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QUOTE(Calvin J @ Jul 30 2018, 05:00 PM)
Just also adding on - the one in Tmn Sri Sinar also accepts cc. Can try if it's nearer to you.
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Too far for me.. haha..
K for Ketamine
post Jul 30 2018, 06:11 PM

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https://www.facebook.com/bigpayme/photos/a....?type=3&theater

https://bigpay.link/exchange-rate

https://www.mastercard.co.uk/en-gb/consumer...t-currency.html

QUOTE
What’s the exchange rate on BigPay?
336 views1 comment
What is this “real” exchange rate you’ve been promised? Is it a lousy marketing unicorn that we use to lure innocent people into signing up? No, far from it.

At BigPay, we’re just as pissed as you are when it comes to rip-off fees when spending abroad. If not more… because we’re backstage, and know exactly what’s going on. That’s why we give you the Mastercard exchange rate, directly and without any additional markup fees.

At some point, we’re going to implement an in-app live display of our rates. But for now, there’s one easy way for you to check what you’re going to get before paying.
Go to Mastercard currency conversion calculator.
Choose the right currencies.
Enter a transaction amount, or just ‘1’ if you want to know about the rate.
Type 0.00% in the Bank Fee field (that’s what we don’t charge you wink.gif).
Pick Malaysian Ringgit as your Card Currency.
Hit Calculate and… voilà.
The number you see is what we’ll give to you. Nothing more, nothing less. Now, there’s one more thing you should know: you’ll get the exchange rate at the moment of the settlement of the transaction, not when you actually make it. It can take a few days, leading in small differences.

Should I pay in Malaysian Ringgit or in the local currency?
To make sure you always get the Mastercard exchange rate, remember to always ask to pay in the local currency. That way, BigPay will convert your money at the best rate - instead of the merchant’s or ATM’s, on top of which there might be a markup fee.

What about taking money out at ATMs abroad?
Usually, ATMs abroad will give you the option to either take out cash in your home currency (MYR) or in the local currency (GBP). The wording will usually trick you into choosing your home currency... And that’s when troubles start. It’s called Dynamic Currency Conversion.

The screen will show you an exchange rate and then, in the best case scenario, say something about a mark-up rate. The mark-up is a commission applied by the ATM. It’s a way to charge you an extra cost just to do the currency conversion.

If you go for the local currency, you’ll save up on the on the mark-up fees. But please note that the local bank will still charge you an exchange rate that’s not Mastercard’s.

Morale of the story?
Always pay directly with your card when you can. And if you need to take out cash at the ATM, always choose to be charged in the local currency of the country you’re in.



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lionking7791
post Jul 30 2018, 08:08 PM

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Guys just want to ask some opinion, certain card if pay for air tickets, will auto entitle for travel insurance. But if let’s say want to get free of processing fees (few dollars only) and use bigpay for air Asia ticket, but don’t have travel insurance, which one worth it?
knwong
post Jul 30 2018, 09:24 PM

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QUOTE(lionking7791 @ Jul 30 2018, 08:08 PM)
Guys just want to ask some opinion, certain card if pay for air tickets, will auto entitle for travel insurance. But if let’s say want to get free of processing fees (few dollars only) and use bigpay for air Asia ticket, but don’t have travel insurance, which one worth it?
*
My guideline, fly domestic no need travel insurance. If international can consider
!@#$%^
post Jul 30 2018, 09:54 PM

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QUOTE(TongCN @ Jul 30 2018, 09:38 AM)
Last few week also, BIG PAY gimme error on reloading, but no amounts was added into BP or deducted from CC
*
if not charged then it's ok.


QUOTE(kremlin @ Jul 30 2018, 10:57 AM)
It happened to me too.. and you will be charged for that transaction. BigPay will top up your account tomorrow I think coz that's what happened to me last week.
*
did u have to complain or automatically?

hye
post Jul 30 2018, 10:22 PM

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QUOTE(knwong @ Jul 30 2018, 09:24 PM)
My guideline, fly domestic no need travel insurance. If international can consider
*
My advice is for individuals to access their individual risk tolerance factor. If you have some sort of medical cover when travelling within Malaysia then can consider skipping travel insurance. Recommended to take up travel insurance for international travels and do note the various coverage coverage offered by insurance co.

Sometimes buying flight tickets using credit cards will have some cover but I will advise that this "free" cover provides very basic coverage as compared to buying travel insurance separately. Anyone wishing to make comparisons ... then read your credit card's T&C and look for travel insurance coverage and compare it to any travel insurance Product Disclosure Information.
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post Jul 31 2018, 08:15 AM

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QUOTE(fairylord @ Jul 30 2018, 12:18 PM)
Will add to post #01. smile.gif
Boss,

What terminal? What error shown?
https://forum.lowyat.net/index.php?showtopi...post&p=89289316
*
check back the receipt , Padini store is using Public Bank terminal
TongCN
post Jul 31 2018, 08:33 AM

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QUOTE(lionking7791 @ Jul 30 2018, 08:08 PM)
Guys just want to ask some opinion, certain card if pay for air tickets, will auto entitle for travel insurance. But if let’s say want to get free of processing fees (few dollars only) and use bigpay for air Asia ticket, but don’t have travel insurance, which one worth it?
*
Normally i go for external insurance from my insurance agents biggrin.gif

Just top up few ringgit also biggrin.gif
peri peri
post Jul 31 2018, 10:55 AM

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BP have a very responsive team. TQ NIZAM!!!
!@#$%^
post Jul 31 2018, 11:00 AM

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QUOTE(peri peri @ Jul 31 2018, 10:55 AM)
BP have a very responsive team. TQ NIZAM!!!
*
but which method? email them got no reply
BigPayJonathan
post Jul 31 2018, 11:08 AM

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QUOTE(alexanderclz @ Jul 31 2018, 11:00 AM)
but which method? email them got no reply
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Usually, we reply pretty fast on FB. But if it's urgent, you can PM me diretly
touristking
post Jul 31 2018, 12:10 PM

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QUOTE(hye @ Jul 30 2018, 03:22 PM)
Sometimes buying flight tickets using credit cards will have some cover but I will advise that this "free" cover provides very basic coverage as compared to buying travel insurance separately. Anyone wishing to make comparisons ... then read your credit card's T&C and look for travel insurance coverage and compare it to any travel insurance Product Disclosure Information.
*
I have the opposite happening before with the CC's card offering better compensation for some travel inconveniences than separate travel insurance. May be a rare case. Just something to keep in mind since there are so many different T&C.



touristking
post Jul 31 2018, 12:15 PM

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QUOTE(BigPayJonathan @ Jul 31 2018, 04:08 AM)
Usually, we reply pretty fast on FB. But if it's urgent, you can PM me diretly
*
I have an experience once whereby I message them from inside the apps but got no reply for days. I am sure they are just starting out and have some teething problem and will improve with time.

I would suggest the quickest reply be given to query send from inside the apps. That would means it's from a genuine card user with genuine issue.

My 2 sen
000022
post Jul 31 2018, 12:43 PM

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I'm very skeptical. Not the service, but their security in keeping our information.
cybpsych
post Jul 31 2018, 01:10 PM

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QUOTE(000022 @ Jul 31 2018, 12:43 PM)
I'm very skeptical. Not the service, but their security in keeping our information.
*
simple la. don't use lor.
000022
post Jul 31 2018, 01:13 PM

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QUOTE(cybpsych @ Jul 31 2018, 01:10 PM)
simple la. don't use lor.
*
Hence why I'm not, just saying btw. Had some bad experience with big points. Someone managed to login to my big points account and spent some of my points ( not much though, I'm not even sure what 4000 points can buy you), the customer service was pretty slow, took a whole month to get this settled. The solution was pretty dumb too, I had to create a new account and they'll transfer the points to the new account. I tried asking how it was hacked, but they wouldnt reply my email after then. I'm not saying it's 100% not going to be my fault, but I safeguard my passwords well, this one was the first time I experience something like this.


UPDATED: on my experience with big points

This post has been edited by 22: Jul 31 2018, 01:17 PM
cybpsych
post Jul 31 2018, 01:15 PM

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QUOTE(000022 @ Jul 31 2018, 01:13 PM)
Hence why I'm not. Had some bad experience with big points. Just saying btw.
*
yes no hard feeling.

some ppl don't like cc, some dont like ewallet, some don't like certain banks. etc

normal la


for me I just use for convenience, not the points. heck, I don't even have AA bigpoint account to link. laugh.gif
eddie2020
post Jul 31 2018, 01:25 PM

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Guys about transaction status..
There is approved, settled, decline, pending, and released, reverse..

Anyone can clarify or know more than above status?
I think things that already fix and reflected is = approved /settled /decline/reversed.

Thing that floating and not confirm is = pending

But what is released mean?
hebe87
post Jul 31 2018, 01:35 PM

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QUOTE(eddie2020 @ Jul 31 2018, 01:25 PM)
Guys about transaction status..
There is approved, settled, decline, pending, and released, reverse..

Anyone can clarify or know more than above status?
I think things that already fix and reflected is = approved /settled /decline/reversed.

Thing that floating and not confirm is = pending

But what is released mean?
*
it means the pre-authorize amount has been released by the merchant back to you
eddie2020
post Jul 31 2018, 01:37 PM

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QUOTE(hebe87 @ Jul 31 2018, 01:35 PM)
it means the pre-authorize amount has been released by the merchant back to you
*
Meaning it considered reflected n final?
ClarenceT
post Jul 31 2018, 01:41 PM

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QUOTE(eddie2020 @ Jul 31 2018, 01:25 PM)
Guys about transaction status..
There is approved, settled, decline, pending, and released, reverse..

Anyone can clarify or know more than above status?
I think things that already fix and reflected is = approved /settled /decline/reversed.

Thing that floating and not confirm is = pending

But what is released mean?
*
I kena once.
Merchant - "Do not honour"
BigPay App - (Pre-)charged, PENDING for a week+, then RELEASED.
eddie2020
post Jul 31 2018, 01:54 PM

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QUOTE(ClarenceT @ Jul 31 2018, 01:41 PM)
I kena once.
Merchant - "Do not honour"
BigPay App - (Pre-)charged, PENDING for a week+, then RELEASED.
*
What mean? U swipe in merchant they don't accept but its charged? Then later on they release back the amount to you? How about merchant side? You pay with other cards?
cybpsych
post Jul 31 2018, 01:55 PM

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QUOTE(eddie2020 @ Jul 31 2018, 01:37 PM)
Meaning it considered reflected n final?
*
released is where pre-auth transaction voided automatically (not claimed by merchant) because it serves as pre-authorization only, not until captured or settled status.

merchant wont perform settlement for pre-auth transactions. if they did, then something is wrong at their side.
ClarenceT
post Jul 31 2018, 02:01 PM

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QUOTE(eddie2020 @ Jul 31 2018, 01:54 PM)
What mean? U swipe in merchant they don't accept but its charged? Then later on they release back the amount to you? How about merchant side? You pay with other cards?
*
Transaction failed, the merchant got "Do not honour" message but the transaction showed (charged/Pending) at Bigpay APP.
The merchant could not reverse the transaction (The merchant did not have "Approval code"), so the merchant would not and could not claim, then after 7 days (more or less), BigPay RELEASED the fund pre-charged.


rdevil33
post Jul 31 2018, 02:19 PM

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Anyone managed to use bigpay at shopee?
I've problem to add this card into shopee. Always getting server error message.

Just live chat with shopee and inform bigpay is not accepted at shopee! Is it true?
BigPayJonathan
post Jul 31 2018, 02:22 PM

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QUOTE(000022 @ Jul 31 2018, 12:43 PM)
I'm very skeptical. Not the service, but their security in keeping our information.
*
We're a financial institution regulated by Bank Negara Malaysia, and we've been audited on our security by the best ethical hackers in the world. I think we're pretty safe.

QUOTE(22 @ Jul 31 2018, 01:13 PM)
Hence why I'm not, just saying btw. Had some bad experience with big points. Someone managed to login to my big points account and spent some of my points ( not much though, I'm not even sure what 4000 points can buy you), the customer service was pretty slow, took a whole month to get this settled. The solution was pretty dumb too, I had to create a new account and they'll transfer the points to the new account. I tried asking how it was hacked, but they wouldnt reply my email after then. I'm not saying it's 100% not going to be my fault, but I safeguard my passwords well, this one was the first time I experience something like this.
UPDATED: on my experience with big points
*
AirAsia BIG Loyalty isn't BigPay. We're two very different companies. As said earlier, we operate under the strictest security regulations.
lwc629
post Jul 31 2018, 02:28 PM

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QUOTE(solarmotion @ Jul 30 2018, 11:03 AM)
Sorry if my question asked before.

Is BigPay not available on Shopee ? Keep showing server error when try to add the card.
*
QUOTE(laymank @ Jul 30 2018, 11:11 AM)
try add it thru the app.
*
QUOTE(rdevil33 @ Jul 31 2018, 02:19 PM)
Anyone managed to use bigpay at shopee?
I've problem to add this card into shopee. Always getting server error message.

Just live chat with shopee and inform bigpay is not accepted at shopee! Is it true?
*
I believe so. I've been trying to add the card on Shopee web and app, failed all the time. mad.gif
laymank
post Jul 31 2018, 02:30 PM

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QUOTE(solarmotion @ Jul 30 2018, 11:03 AM)
Sorry if my question asked before.

Is BigPay not available on Shopee ? Keep showing server error when try to add the card.
*
QUOTE(laymank @ Jul 30 2018, 11:11 AM)
try add it thru the app.
*
QUOTE(rdevil33 @ Jul 31 2018, 02:19 PM)
Anyone managed to use bigpay at shopee?
I've problem to add this card into shopee. Always getting server error message.

Just live chat with shopee and inform bigpay is not accepted at shopee! Is it true?
*
digidigi
post Jul 31 2018, 02:38 PM

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QUOTE(cybpsych @ Jul 31 2018, 01:15 PM)
yes no hard feeling.

some ppl don't like cc, some dont like ewallet, some don't like certain banks. etc

normal la
for me I just use for convenience, not the points. heck, I don't even have AA bigpoint account to link. laugh.gif
*
lol, I don’t and no time care how much point they give me, I just care if they continue giving no foreign exchange fees and top up via credit card, others is bonus.
TSfairylord
post Jul 31 2018, 02:48 PM

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QUOTE(cybpsych @ Jul 31 2018, 01:15 PM)
yes no hard feeling.

some ppl don't like cc, some dont like ewallet, some don't like certain banks. etc

normal la
for me I just use for convenience, not the points. heck, I don't even have AA bigpoint account to link. laugh.gif
*
Seriously, I offered to link my Bigpoint account to your BigPay if allowed. Haha.
MGM
post Jul 31 2018, 02:53 PM

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QUOTE(digidigi @ Jul 31 2018, 02:38 PM)
lol, I don’t and no time care how much point they give me, I just care if they continue giving no foreign exchange fees and top up via credit card, others is bonus.
*
Spend rm20 get 1 bp worth 1sen, only 0.05%.
ClarenceT
post Jul 31 2018, 03:03 PM

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I don't care the value of Big reward points.
Just want to be a BIG member to grab some free/cheap flight tickets 1 day in advance.

digidigi
post Jul 31 2018, 03:15 PM

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QUOTE(MGM @ Jul 31 2018, 02:53 PM)
Spend rm20 get 1 bp worth 1sen, only  0.05%.
*
the only good way to use big point is final call, nth else, ahah
ckweng
post Jul 31 2018, 03:41 PM

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QUOTE(digidigi @ Jul 31 2018, 03:15 PM)
the only good way to use big point is final call, nth else, ahah
*
Oh use Big points to pay for Fave Pay transactions also can smile.gif
MGM
post Jul 31 2018, 04:10 PM

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QUOTE(digidigi @ Jul 31 2018, 03:15 PM)
the only good way to use big point is final call, nth else, ahah
*
Sorry but what is final call?
ckweng
post Jul 31 2018, 04:13 PM

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QUOTE(MGM @ Jul 31 2018, 04:10 PM)
Sorry but what is final call?
*
Final call sale held 2 months before travel period which allows Big points redemption + top-up with cash to buy discounted tickets (usually short regional travels).
shmily86
post Jul 31 2018, 04:14 PM

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BIG Point will expire or not?
eddie2020
post Jul 31 2018, 04:24 PM

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QUOTE(cybpsych @ Jul 31 2018, 01:55 PM)
released is where pre-auth transaction voided automatically (not claimed by merchant) because it serves as pre-authorization only, not until captured or settled status.

merchant wont perform settlement for pre-auth transactions. if they did, then something is wrong at their side.
*
Hmmm it's weird then.. Any sample of pre Auth transaction?


QUOTE(ClarenceT @ Jul 31 2018, 02:01 PM)
Transaction failed, the merchant got "Do not honour" message but the transaction showed (charged/Pending) at Bigpay APP.
The merchant could not reverse the transaction (The merchant did not have "Approval code"), so the merchant would not and could not claim, then after 7 days (more or less), BigPay RELEASED the fund pre-charged.
*
I see... The msg is in the card machine? Then you pay with other card?

QUOTE(lwc629 @ Jul 31 2018, 02:28 PM)
I believe so. I've been trying to add the card on Shopee web and app, failed all the time.  mad.gif
*
I didn't add, I just pay use the card and pass through.. Tonight I try again

QUOTE(shmily86 @ Jul 31 2018, 04:14 PM)
BIG Point will expire or not?
*
Will
owj
post Jul 31 2018, 04:24 PM

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QUOTE(wjchay @ Jul 23 2018, 08:49 PM)
Reporting: my dbkl payment via payonline was successful!
*
Hi. Was your payment via payonline deducted quite fast? I did it 10 mins ago but havent received any email or deduction
MGM
post Jul 31 2018, 04:28 PM

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QUOTE(ckweng @ Jul 31 2018, 04:13 PM)
Final call sale held 2 months before travel period which allows Big points redemption + top-up with cash to buy discounted tickets (usually short regional travels).
*
OK thanks.
xxnazxx
post Jul 31 2018, 04:28 PM

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QUOTE(owj @ Jul 31 2018, 04:24 PM)
Hi. Was your payment via payonline deducted quite fast? I did it 10 mins ago but havent received any email or deduction
*
How Do you pay DBKL Online with Big Pay?

i tried looking for it but to no avail. only found out through internet banking (maybank2u, cimbclicks etc).

thank you
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post Jul 31 2018, 04:33 PM

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QUOTE(eddie2020 @ Jul 31 2018, 04:24 PM)
I see... The msg is in the card machine? Then you pay with other card?
*
Yes, the error msg appeared at the card machine a few minutes (waiting for approval code) after keying in PIN
Tried 3 times, 2 transactions REVERSED immediately but the last one PENDING till RELEASED..
End up using another credit card to pay.
owj
post Jul 31 2018, 04:57 PM

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Senior Member
875 posts

Joined: Apr 2006


QUOTE(xxnazxx @ Jul 31 2018, 04:28 PM)
How Do you pay DBKL Online with Big Pay?

i tried looking for it but to no avail. only found out through internet banking (maybank2u, cimbclicks etc).

thank you
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www.payonline.com.my
weejin2000
post Jul 31 2018, 05:22 PM

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QUOTE(rdevil33 @ Jul 31 2018, 02:19 PM)
Anyone managed to use bigpay at shopee?
I've problem to add this card into shopee. Always getting server error message.

Just live chat with shopee and inform bigpay is not accepted at shopee! Is it true?
*
QUOTE(lwc629 @ Jul 31 2018, 02:28 PM)
I believe so. I've been trying to add the card on Shopee web and app, failed all the time.  mad.gif
*
I just added Big Pay to Shopee last night thru Shopee App Android, bought myself Super Cofee 3-in-1 using 20% promo code.
lwc629
post Jul 31 2018, 05:27 PM

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Joined: Mar 2015
QUOTE(eddie2020 @ Jul 31 2018, 04:24 PM)
I didn't add, I just pay use the card and pass through.. Tonight I try again

*
I followed your way and managed to see the card listed at the checkout page as "CIMB Bank Berhad ...", but at the end still same error! vmad.gif



wjchay
post Jul 31 2018, 08:19 PM

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Joined: Apr 2007


QUOTE(owj @ Jul 31 2018, 05:24 PM)
Hi. Was your payment via payonline deducted quite fast? I did it 10 mins ago but havent received any email or deduction
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I waited until next morning, then email from payonline came in.
TSfairylord
post Jul 31 2018, 11:11 PM

tag [@fairylord]
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From: Fairytale
QUOTE(LittleShinyStar @ Jul 31 2018, 11:03 PM)
Hello everyone I am newbie here  thumbup.gif  I am introduced by [email=LostAndFound]LostAndFound[/email]
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Welcome 😎

Warning Alert : My post just get reported, fair. Haha

Add On to make this post not so irrelevant :

LittleShinyStar, have you gotten your own BP card?
Why LostAndFound bro recommend you to join this thread? smile.gif

This post has been edited by fairylord: Jul 31 2018, 11:46 PM
Alec.Yong
post Jul 31 2018, 11:23 PM

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Another 48mins to August, can’t wait for it to top up with FCB..wink.gif
Tigerr
post Jul 31 2018, 11:43 PM

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QUOTE(Alec.Yong @ Jul 31 2018, 11:23 PM)
Another 48mins to August, can’t wait for it to top up with FCB..wink.gif
*
I just registered bigpay n waiting for verification n after that will go apply the barcelona card. tongue.gif
lwc629
post Aug 1 2018, 12:08 AM

Getting Started
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Joined: Mar 2015
QUOTE(Tigerr @ Jul 31 2018, 11:43 PM)
I just registered bigpay n waiting for verification n after that will go apply the barcelona card. tongue.gif
*
Why not apply fcb card now? No need to wait bigpay pun.



celaw
post Aug 1 2018, 12:10 AM

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Joined: Sep 2009


QUOTE(Alec.Yong @ Aug 1 2018, 12:23 AM)
Another 48mins to August, can’t wait for it to top up with FCB..wink.gif
*
I will reload after statement date on Aug biggrin.gif
Tigerr
post Aug 1 2018, 12:24 AM

Look at all my stars!!
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Joined: May 2011
QUOTE(lwc629 @ Aug 1 2018, 12:08 AM)
Why not apply fcb card now? No need to wait bigpay pun.
*
Because at overseas now. Wait till i go back to collect my bigpay card n straight go midvalley to apply the barcelona card. Maybe my get VS as well.
boonhan
post Aug 1 2018, 02:52 AM

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Senior Member
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Joined: Jul 2009


QUOTE(lwc629 @ Jul 31 2018, 02:28 PM)
I believe so. I've been trying to add the card on Shopee web and app, failed all the time.  mad.gif
*
Select tune money..
I been using with shopee just fine.
Fortunekl
post Aug 1 2018, 03:19 AM

Casual
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Joined: Apr 2011
Is the BP system down?
BigPayJonathan
post Aug 1 2018, 08:06 AM

Getting Started
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Joined: Jun 2018


QUOTE(Fortunekl @ Aug 1 2018, 03:19 AM)
Is the BP system down?
*
We performed a short scheduled maintenance last night
celaw
post Aug 1 2018, 08:32 AM

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Senior Member
1,263 posts

Joined: Sep 2009


QUOTE(BigPayJonathan @ Aug 1 2018, 09:06 AM)
We performed a short scheduled maintenance last night
*
Hi Jonathan, just a suggestion, for schedule maintenance, is it possible to put a notice at least 1 day in advance in the App like online banking for bank? tongue.gif
laymank
post Aug 1 2018, 09:42 AM

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Joined: Apr 2011


QUOTE(BigPayJonathan @ Aug 1 2018, 08:06 AM)
We performed a short scheduled maintenance last night
*
QUOTE(celaw @ Aug 1 2018, 08:32 AM)
Hi Jonathan, just a suggestion, for schedule maintenance, is it possible to put a notice at least 1 day in advance in the App like online banking for bank? tongue.gif
*
Or at least a front notice when we launch the app.

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