added my card in shopee and it’s shown as CIMB bank card. is it normal?

abit unrelated but what is the cimb code?

Topped up on Monday. After putting in OTP it says error please try again so I checked my transaction update and the top up didn’t go through so I tried again.

Now I check back the update and there’s an additional amount meaning the “failed” transaction went through. zzz

interesting. paid both orders around 10pm from same merchant. how come the rate can be different?

Unrelated to BP but why Boost App thread is in /k but BP is here?

Ya wondering why the card doesn’t have our name and instead comes with numbers. It doesn’t make filling up details any faster.

Will topup via AMEX be introduced this month? I have exhausted all my cards for online spending and AMEX has quite some quota unused for this month...

dont have CIMB cc.

Wow, you have a point to be upset. Considering the only allow 10k max topup, almost half of that now is in dispute.

i usually don’t monitor my balance. now i will!

is reload still buggy?

Used office wifi to reload got error message, then i used phone data it worked...

BigPayJonathan

Can your team seriously address the issue regarding "failed" transactions that are actually successful? It happened to me few weeks back and I'm surprised it's still happening to some recently. Your system certainly has a problem in acknowledging transactions that actually went through and hence giving the client a false impression that he or she needs to top up more money. If your system is unsure, please state to the client to "check the amount later", instead of "unsuccessful, please try again". This is borderline fraud as we're informed the transactions were unsuccessful and not "in "pending" status. FYI, some of us do not want to topup above certain amount due to the cash back promotion from other banks.

This post has been edited by janson_kaniaz: Aug 14 2018, 01:43 PM

this is a feedback from me for them to improve. if such feedback is not welcomed, i won't bother to continue using their service.

The initial rate was the instantaneous rate. After that it's the final fixed daily rate, i think. that should be the final rate, no change after the second rate.

Yea it makes no sense Boost is in /k.

Not sure it’s Lazada’ fault or BP’s.

Lazada refunded my purchase (paid with BP) on Sunday but until today it’s not reflected in my balance yet. For CC, it usually will be shown in my unbilled transaction after 2-3 days.

haihz i knew it shouldn’t take that long. any channel for me to lodge a report?

BigPayJonathan

Which channel should I use to lodge a complaint about missing refund from Lazada? They refunded my purchase last Sunday and it has yet to be reflected in my BP balance.

Just to update. I finally got my refund from Lazada after one week.