No. She also cannot open a new CASA yet, she updated on her FB. Anyway, she has engaged a lawyer now.

if i understand her FB video correctly, she told bnm that she would like to open acc at Bank A & B, but, she purposely try on Bank C & D, that's y rejected.

I think even mule tag removal will take time like 6 months, similar to CCRIS, that's y if she intend to open acc at C&D, she should also tell BNM on this so BNM can issue letter to respective bank to help her to open CASA now while pending for cooling off period to clear her name fully...

Most bank will just follow their bank policy n not what they see from social media / news... once u're tag as Mule, even it is clear off, it will take time to update in system as "observation" period ...it is like high attention account tagging...

anyway, no doubt that all these r Bigpay mistake, she reserve her right to sue Bigpay for her loss/ reputation from last year till her name fully clear off... but, wonder any lawyer has confident to fight over the case FOC and share the "gain" she will get after winning the case...

Yeah, she tried bank C&D. I think because earlier bank A and B cannot but that was before BNM's statement.

There is already a lawyer engaged and probably will share the gain later. I think can win the case but may drag for a long time.

as i know, she just purposely go n try C & D to test whether her name is really clear, but, i believe she shouldnt have issue to open at A & B after she inform BNM on her preference since BNM already get involved... so far she didnt update further...

anyway, no doubt that all these r Bigpay mistake, she reserve her right to sue Bigpay for her loss/ reputation from last year till her name fully clear off... but, wonder any lawyer has confident to fight over the case FOC and share the "gain" she will get after winning the case...

I assume T&C already stated users waive all their rights to BP before allowing them to use BP service. Not legal expert, but i assume her only chance of winning civil suit is BP hit with criminal charges first.

if this happened in western countries, i am sure there will be class action suit already

Probably. But i heard Class Action, in the end, also mostly benefit lawyers. Plaintiffs get a small cut from the loot.

I assume T&C already stated users waive all their rights to BP before allowing them to use BP service. Not legal expert, but i assume her only chance of winning civil suit is BP hit with criminal charges first.

We are sad to see you go. We will be processing your cancellation as per your request.

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Took them 9 days to reply me after my email. Cancellation need 30 working days. Clowns.

Took them 9 days to reply me after my email. Cancellation need 30 working days. Clowns.

same

i just gotten the exact same email too.
took them 11 days since my email Jun 26, 2025, 15:13.

probably someone from their management finally realized that they need to reply customer emails request for termination, else it will put them in a very bad position if someone report to BNM that they totally ignore customer request for acc termination.
hence they send out this template to everyone in bulk.

Do BigPay oversea rate lower or TnG rate lower?

want to ask  :

if we want to get bigpay statement , like the bank monthly statement ---> how ?
call CS?
can do from apps ?

thank you .

any 1 get this mail from bigpay "BigPay - Request for Information"

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