Limited to RM2.

Me too. No Big points at all since 6 August for spending.

Is it just me or is BP down again?

Same "can't reach you message..." and can't see balance.

Been using BP in Europe (physical shops) for the past 2 weeks and have never had a problem. Exchange rate is really fantastic.

The only "issue" is that all the transactions go through without PIN, which means anyone can use my card if I lose it and don't block fast enough.

Just tried topping up using Ambank WMC (2 times) and both failed after entering OTP. However I received Ambank notification that my card was charged twice.

Now not sure if the transactions went through (and will be credited later) or if they were really unsuccessful. Total amount was RM2700 so it's quite annoying as I need to book AA tickets, and topping up another 2700 may exceed my monthly 10k balance (if the original transactions were indeed successful). Too scared to try again.

Hubby, parents, siblings all aboard already . Incidentally the failed transactions I reported earlier were for my hubby's BP.

We just got back from a long family holiday and 10k per card is really insufficient. I left only RM480 quota for Aug on mine to do my PBB promo swipes tomorrow. Need to find out what's happened to this RM2.7k (whether unsuccessful or missing).

I'll wait patiently until tomorrow then and hope my ticket prices don't change.

"Inconvenience" is one thing, but its a scary thought that large sums of money are temporarily unaccounted for. For many people 2,700 is a significant amount and just not knowing what's happened can be nerve wrecking.

I'm not starting a BP bashing session as I am generally a fan and it has served me very well on my overseas travels. However I do sympathise with people who have experienced similar situations to me where there is uncertainty on what's happened to our money. I still have faith in the system and trust that they will work on improving it.... But time is definitely of the essence and hopefully there is some urgency in dealing with these issues posted in this thread.

This post has been edited by lilsunflower: Aug 26 2018, 11:53 PM

Exactly same thing happened to me just now.

Any update on your case? Did you get the e-mail and has the amount been deducted from BP balance?

For my trip, I used CC quota of family members (who didn't go on the trip) to top up, then transferred to me. A bit troublesome as I had to Whatsapp them to do the transfers, but at least I could benefit from the CC points (and interest-free credit period).

Just an update on UOB Payonline:

- My transaction without OTP was not approved (received e-mail)
- Subsequent transaction WITH OTP - BigPay balance deducted after 3 hours, but no approval e-mail yet

Online payments are such a hit and miss.

Just tried to pay Prudential insurance online. My insurance payment got stuck (now marked as pending, but likely failed) while a second payment for my husband was successful.

Physical payments work like a dream but online payments are pretty inconsistent. I have a 50% failure rate most times!

For me, its usually minutes. One transaction fails, then the next one succeeds.

On a better note, I just did 2 Shopee transactions, and both were successful first time.

Regardless of the issues with online payments, I will continue to use BP for online spend and report problems with the objective of facilitating improvements by BP.

"Not using for online" doesn't alleviate the problem, as I believe the ultimate objective is for BP to work like a full functioning e-wallet / credit card combo. Through regular usage and reporting, we can see what works well (e.g. Physical spend) and what needs to be improved (e.g. Top ups, online spend). I'm sure this data helps BP focus on areas to fix.

Yes, not working for me

Just got back from VN (HCM) and used BP at larger restaurants. However, most places are still cash-based, so withdrawing through ATM is probably better. I noticed local ATMs around town... no need to use Maybank / CIMB.

2 Sep
RM10=VND56193.55

4 Sep
RM10=VND56190.76

5 Sep
RM10=VND56192.35

Then at airport everything was in USD

5 Sep
RM10=USD2.42

I haven't earned anything since 6 September and I am a daily user.

There tends to be a lag in points updates... But based on experience you'll eventually get it.

Just wanted to share some advantages I recently experienced with BP. It helps A LOT when making big ticket purchases that are higher than CB card monthly quotas.

For example, I used to pay my outstanding tax via LHDN online payment, and would use each of my PBB VS cards one by one.. Up to their 633.25 CB limit. Was always worried that LHDN would question this strange method (thankfully they didn't). I also had great difficultly finding other cards to pay the balance as government transactions are usually ineligible for cashback or reward points for most cards.

Now with BP, I just reload my card to the max and don't have to worry about splitting payments. Will be doing the same for DBKL payments, school fees and airline tickets. Very useful!

Don't know how to help you... But when I click add card, this is what I see (check out screenshot). I get the same page on my husband's account and both of us have no problem adding BP which is stored as the default card.

Also, on an unrelated note. Happy to report that online transactions in past 2 weeks with BP have been 100% successful. In my previous posts I mentioned only 50% success rate. Now I'm on 100% and a daily online BP payment user... So this is a significant improvement. No problem using BP to pay online utilities, PayPal, prudential online, zalora, Shopee, lazada, Happy Fresh etc.

I was also able to receive OTP and top up easily in 4 different countries over the past 3 weeks.

Glad to see improvements in the system. Hope others have also benefitted. As humans we tend to voice out quickly when things go wrong but it's also important to give good feedback when due to facilitate continuous improvements.


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Just for reference, we get to the same page using both mobile and web (desktop), and I also checked using data vs WiFi.

I believe it is totally random.

Not sure if this rejection by Cybersource is a BP issue....

Anyway, since adding BP, I've generally had no issue with paying Shopee except for few weeks ago when I had 50% failure rate for all online transactions and not just Shopee. So that was a BP system problem which I believe has since been rectified / improved.