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Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance

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TY7
post Jul 24 2018, 04:34 PM

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QUOTE(psiloveu @ Jul 24 2018, 04:12 PM)
I prefer in excel format as I can edit it and convert it into pdf later.
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Agreed as in excel we can do calculations easily without conversion from PDF.

Just wonder what is the max duration of the history can be view and to be exported? hmm.gif


TY7
post Jul 24 2018, 04:49 PM

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Joined: Mar 2009


QUOTE(psiloveu @ Jul 24 2018, 04:38 PM)
i only can view (by default) for month Jun and July, but we can customize it for earlier months.
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Same for me. Just tried the custom can choose from July 2017, meaning can export for 12 months.

Just don't know can view or not those records after 12 months in BP apps.


TY7
post Sep 24 2019, 02:43 PM

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Joined: Mar 2009


My top up is missing since yesterday noon 5.30pm. After otp key in screen went to loading. Check on bank balance already deducted but money not in BP. Anyone facing same issue?
TY7
post Dec 14 2019, 03:51 PM

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Joined: Mar 2009


QUOTE(khairilhusni @ Dec 14 2019, 03:26 PM)
last month i withdraw just deduct rm4k, usually deduct rm4006

free money rm6.  tongue.gif
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QUOTE(fruitie @ Dec 14 2019, 03:35 PM)
Nope. If you export your transactions and tally it, you will see that RM 6. Already reported in this thread before.
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Yes I do encounter that before. The transactions show only 4k deducted and I though they didn't charged RM6. drool.gif

But they actually deducted in our total balance if u tally with your transactions.. bangwall.gif
TY7
post May 1 2020, 08:30 AM

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QUOTE(vez @ May 1 2020, 01:39 AM)
i called pbb, the customer service guy told me bigpay posted twice  doh.gif
then i contact bigpay, the customer service said they recorded once only... and my bigpay balance is tally for 1x transaction, not 2x
ask me the get the transaction code from public bank for the double posted transaction

i call pbb again, the other customer service guy said pbb will resolve this, I no need to give bigpay transaction code

no idea whats wrong, could be pbb system problem, the pbb customer service (2nd time i called to get transaction code), telling me not to worry, he knows what happen and will resolve from their end sweat.gif

if you have similar case, better call pbb, their card service customer support is 24 hours
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QUOTE(fruitie @ May 1 2020, 02:38 AM)
I encountered once during RM 80*8 campaign, there was one unposted transaction (total 9 transactions shown) but after few days, it was removed from my transactions list in PBe.
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I think is BP problem. BP claims 2 times from my HSBC as well. Statement appeared 2 times same transaction.

Just FYI the double transaction appear on 28/4. I did top up on 27/4, 28/4 and 29/4 but only 28/4 top up appears double. sweat.gif



 

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