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Where can we reach you?
Email? Phone? Or you want to come to my house?

in term of air miles, I get on average 10 percent equivalent value from cc, so if u ask me choose between big pay free exchange rate convertion or cc point, I will just go for cc, no brainer, my priority is cc point.

BigPayJonathan

Can your team seriously address the issue regarding "failed" transactions that are actually successful? It happened to me few weeks back and I'm surprised it's still happening to some recently. Your system certainly has a problem in acknowledging transactions that actually went through and hence giving the client a false impression that he or she needs to top up more money. If your system is unsure, please state to the client to "check the amount later", instead of "unsuccessful, please try again". This is borderline fraud as we're informed the transactions were unsuccessful and not "in "pending" status. FYI, some of us do not want to topup above certain amount due to the cash back promotion from other banks.

this is a feedback from me for them to improve. if such feedback is not welcomed, i won't bother to continue using their service.

He's definitely not in Malaysia! LOL

Sorry for separated post, just one quick question.

Did anyone try to reload BP using credit card and eventually turn it into 0% IPP, particularly Maybank card? I try to search through the thread and I didn’t see any.

Thanks.

not and problem and it would be annoying pretty soon as any card you swipe will start sending you sms for IPP.

last weekend dont know what happen, cashier keep asking me this card is under what type

how do i know?

i said prepaid lor, cashier said tak de in system.

I don use Taobao app to pay, coz the rate converted by alipay is not favorable if BigPay give 0% bank fee.

Normally I will use desktop to pay in CNY unless I can foresee MYR weaken next few days.

Also, I mentioned b4, if really BigPay charge fee on forex rate, I will use Alipay converted rate which is more favorable than paying extra 2% bank fee.

By the way, I just use Bigpay for taobao payment in CNY, will monitor and report back after settlement. Hope the % fee is just isolated case..

Such unreliable with this payment card, imagine when one is at overseas encounter this issue

Haha i have a first hand experience when was working in US. Lunch time (3am in MY) always having problem.

How do u resolve the issue if u didn't bring enough cash as u already top up to BP and expected there will be card payments available?

i advice all BP user download the transaction from the app since we begin to use the card to check any discrepancy. realized money missing  last friday after check and today the genius CS on the app respond like everything is because user didnt bother to check clearly, ask me to ask my bank. eventually the CS pull transaction statement from his system, found out that BP had NINJA charge 1.5k and somemore it does not showed in app or the excel export, total ninja.

mentioned i will make a complain to BNM because its a direct violation of BNM guideline on Electronic Money, circular BNM/RH/GL 016-3. the CS immediate call me said that it was a misunderstanding. miss my backside. at the beginning so cocky ask me to check this check that, then said i didnt provide the transaction details. How do i give a transaction details if the said transaction is NINJA by BP? all the CS did just want to push the responsibility to me. Godlike level CS.

The case had been escalated and i will only give them until today to gimme a reply before i escalate to BNM.

moral of the story, always check your bill.

yes ninja means an act done without people knowing, and yes it is missing money in my case.

BP statement showed a 1.5k transaction charged to BP without any details. in app, no such charges, in the excel export from app, no such charges. no charges was hide in the app too. so this 1.5k is magic done by BP system.

i mention my account was not tally ask the cs to check and the cs keep asking me provide information. funny la, the cs not willing to check, actually he never bother to check at all.

best part is CS accuse me not given the transaction details. they likely think we the user are god to them because i would have know beforehand that a charge that does not appear in app, or excel export, and only appear in their statement which we will not have it unless we ask BP to provide. because probably only god can predict on which day BP decide to ninja charge its user.

How do u all do reconciliations? I have shitloads of data after extract to excel. I try to add column F but it doesn't tally with my current bigpay balance? Is there anything i missed? The difference is more than RM10k