QUOTE(msa9696 @ Aug 12 2018, 10:01 PM)
It's quite funny that there are still some who're defending that it's so acceptable for app like BigPay to have issues, and even downplay those very "few" complaints highlighted in this forum. So call those issues highlighted here are just minority. I see all the issues here very serious and worrying, while I like BigPay so much as they have lots of potential, they can't keep having all these critical bugs.
If these don't raise red flags, I don't know what else will"-
- transfer of money without knowledge to 3rd party account
- huge dubious amount auto deducted from wallet
- transactions not reflected in app
- negative wallet balance
- amount deducted from wallet despite rejected withdrawal from ATM
I did mention my concerns on BigPay's reliabilities quite some time back and how much it should not be tolerated given it is a financial provider. It may have been largely ignored as the masses were so fixed on maximising their CBs via BigPay.
Thus I welcome the realisation of the users here in pushing for BigPay to deliver on their realibilities or ship out. Don't talk about growing if they can't get the basics right. Maybe it is just a typical Malaysian mentality but it is nothing to be proud of.
A Fintech org operating in SG will quickly be penalised by the authorities if they operate like BP did. But we still have a long way to go in MY.
I hope members would not tolerate such shortcomings and reject supporting them if they do not buck up soon. Our money are not to be experimented with.