Not arguing la, only brainstorming, sparks flying n save a lot of work for Jonathan. By controlling CC reload I suppose withdrawal will be reduced as well.

 

i support your suggestion! Like it so much.

Aiya. Argue so much for what?

The best method is, remove the cc top up limit, then impose % charges for the amount top up using cc after exceeding 10k per month lo.

Win-win situation if the % still can cover by the cash rebate given by credit card and still can cover the third party fee incur to BigPay

But I really disappointed with BigPay way of giving “guidelines” regarding potential ban trigger.

Keep on giving “indirect” guideline want user to guess. The monthly withdrawal limit guideline until now still a mystery

Well, to be perfectly honest, us absorbing the credit card charges is kind of a big thing. And in essence, we're not preventing anyone from topping up their BigPay. We want people to use our card as much as possible, and we also want all our services and fees to be completely fair & transparent. Rather than to start charging for something, we prefer to keep things free - even if that means imposing some sort of limitations. It's two different strategies

I fell off my chair and still struggle to get up reading your reply

malaysia really is behind in term of financial management

Actually withdrawal doesn't cost BigPay much, it is the credit card reload that is their exposure, as they pay the merchant fees for that. Unlimited CC reload means unlimited liability for them (1.1% or so I think).

10k is already a very high amount for majority of their target market. The fact is you would not be able to use this card to purchase your luxury items since the max credit you can have is 10k anyway (this has not changed).

And I'm pretty sure there's very few 'genuine users' who will be hurt by a 10k CC limit, simply because those who spend (not withdraw) more than 10k a month are divided into a few groups:-

1. High net-worth individuals (these are the only ones who will be both genuine and hurt, though IMO it won't hurt much)

2. Those who use CC for company expenditures. Most CC have regulations against this, even if they're not enforced evenly. These I do not consider to be 'genuine users', as they're taking advantage of both the finance company's and their own business admin's laxness in enforcement.

3. One-off large spend (e.g. annual holiday). These users can reload from debit or online banking.

Just withdrawn rm4000 from hlb puchong jaya, crm machine.

Limit finally refresh this morning. Been using cash for the past few days in London...

I've been doing these sort of credit card games for a while and I can tell you that when you find these sort of venues, the one thing you should do if you want it to last is to never share it. These conduits for near 0 cost of cashback always get shut down eventually because someone decides to inform the public either for reputation or to brag. The venue eventually attracts too many people to utilize it to a level that is unsustainable in cost for the entity bearing the cost.

This is the behavior of some BigPay users after reading the V1 and V2 threads

1. 224+ pages documenting the venue and how to do it
2. Dozens of people bragging about how much money they're loading and withdrawing, along with their earnings
3. Inviting an employee of the company that is bearing the cost, thereby alerting them to spending patterns
4. Complaining to the employee about the monthly RM10,000 credit card load limit and trying to rationalize why it's a bad idea

The case of BigPay is especially egregious, though, due to the ease of how the conduit works.

Had just started using BigPay today and topup using PB Bank.

I can't imagine how on earth will be any human being willing to use something as bloodiful and crappy as BigPay other than due to the promos and cash backs offered by respective banks.

Why i said so?

BigPay is the WORST, not one of but THE WORST thing i ever seen in online world.

While i jz perform mere 8 transaction.
2 of them showed it is failed in BigPay apps, yet when i call Public Bank the transaction is SUCCESSFUL.

mind you, it's 2 transactions that BigPay told u it's failed transaction while in actual the transaction is successful and money had been deducted from your card.

Call to Bigpay to highlight this issue but there is no answer after a long wait.

Click contact support and wrote to them about my problem.
From 9am till now NO RESPONSE.

BIGPAY, RETURN MY MONEY BACK TO ME!!

ITS A SCAM!

I aint defending anyone here fyi

and no, I am not a BP staff .. i felt irritating reading an issue over and over again for few pages back.. I believe other silent readers have same feeling as me, too

Can;t you just wait for BNM actions against BP? Why keep repeating? We all hear you and noted your kind-hearted-warning, no?

and you can freeze your card and terminate BP if you don't like it, no?

I'm addressing those two messages at once because they're about the same thing. I'm going to try to explain as clearly as possible what happens.

When a user tries to top up money into a BigPay account, we send a request to the issuing bank to confirm that there are enough funds available. If everything is clear, we then send the transaction to our payment processor. For a variety of reasons (server load, number of transactions being processed at that time, etc), our payment processor sometimes returns an error message.

That's when the money is deducted from the user's bank account, but not reflected into the BigPay account.

What it means is that your money is still safe in a trust account - but we need to manually reconcile our records with our payment processor's so that everything is a match. It isn't a fraud, but a procedure that we have to go through by law to guarantee the safety of our users' money. Right now, it takes a bit of time - less than 24 hours. Bank Negara Malaysia doesn't hand out license easily and we're being constantly monitored, I can tell you that much. If we were doing anything borderline legal, we'd be unable to operate.

Now, with regards to what we're doing to address the issue described above:
- automating the reconciliation as much as possible so our users can get the money of failed top ups back into their account as soon as possible;
- increasing our payment processor's capacity and efficiency by upscaling it with additional resources;
- recruiting and thoroughly training more customer support agents to better answer our users facing these stressful situations.

There are a few things you can do to make sure it doesn't happen to you:
- I know there is cashback & rewards and other stuff, but try not to make too many top ups really quickly in a row;
- performing top ups at off peak hours has never failed me (usually around middle of the afternoon).

I might be missing a few things but I'll get back into this post and edit it. I honestly understand the frustration and your reactions. BigPay isn't perfect. But the only reason why I'm here is because I want to have those conversations - even though they can be difficult. I'm not dodging any question, I'm trying to help individual cases even though I don't work in customer support. I'm driven because I believe in what we do - and I hope you guys get a glimpse of it too. If not now, sometime in the future

Maybank FCB VS
HLB Wise (to meet RM2000)
RHB VS/WM (to meet RM2500)

Direct (not gaining Big Points) instead of indirect.

i cant disclosed now as scared later they ban BP as well~

cant reload since yesterday....
dah tau got spy here, some ppl still wanna openly discuss how they abuse the system
and pls dont say Johnathan is here to help us, his job is to protect his company's interest

Haha abusers tell others not to abuse. LOL.