PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of the total cost of the remaining months on your contract is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: Unifi Self-Care.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

The UniFi Installation Experience: http://jasonong.blogspot.com/2010/07/unifi...experience.html

* Thanks to the owner of the blogs (ShaolinTiger & Jason).

GENERAL WI-FI INFORMATION GUIDE by SilentVampire


As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, and a DECT phone, and a UnifiTV STB (only if you subscribe to the relevant plans where the STB are provided), in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For gigabit speed, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the gigabit speed.

GUIDE TO SETUP THE NEW Unifi ONR D-Link DPN-FX3060V in bridge mode to use your own router by @eclectice: https://forum.lowyat.net/index.php?showtopi...ost&p=109336492

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently for new installations, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic) or the TP-Link Archer VR1200v for new installations recently (Pic).

The UnifiTV STB or Set-Top Box (provided only on the relevant Unifi plans) is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (2.4GHz spectrum), 802.11a (5GHz spectrum), 802.11g (2.4GHz spectrum), 802.11n (2.4GHz spectrum and/or the 5GHz spectrum), and the 802.11ac (5GHz spectrum).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the full speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.

3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.

4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.

SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

UNIFI ROUTER BUYER'S GUIDE (BY AND WITH THANKS TO BLACKTUBI): Unifi Router Buyer's Guide

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200 - 300Mbps
RT-AC1200G+ - 300Mbps
4G-AC53U - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC59U V2 - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
4G-AC68U - 500Mbps
ROG Rapture GT-AC2900 - 800Mbps
Asus Lyra Trio - 500Mbps

BRT-828 - 800Mbps
RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
ROG Rapture GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

RT-AX55 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX56U - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX3000 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
TUF-Gaming AX3000 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX82U -800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX86U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX88U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
RT-AX92U - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
ROG Rapture GT-AX11000 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
AiMesh AX6100 WiFi System (RT-AX92U 2-pack) - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
ZenWifi AX (XT8) - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

TP-Link

Acher C20 - 100Mbps, ~300Mbps
Archer C1200 - 100Mbps, ~300Mbps

Archer A5 - 300Mbps
Archer A7 - 300Mbps
TL-WR940N- 300Mbps
Archer C6 - 300Mbps
Archer C50 - 300Mbps
Archer C60 - 300Mbps
Deco M3W - 300Mbps
Deco E3 - 300Mbps
Deco E4 - 300Mbps

Deco M3 - 300Mbps
Deco M4 - 300Mbps
Deco M5 - 300Mbps
Deco P7 - 300Mbps
Deco M9 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer A7 - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer C80 - 500Mbps
Archer A8 - 500Mbps
Archer A9 - 500Mbps

Archer C4000 - 800Mbps
Archer A10 - 800Mbps
Archer C4000 - 800Mbps
Archer C5400x - 800Mbps

Deco X20 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX10 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX20 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X60 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX20 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX73 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Deco X96 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Acher GX90 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Archer AX11000 - 800Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1202 - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

COVR-2202 - 300Mbps, ~500Mbps
DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 300Mbps, ~500Mbps
DIR-868L - 300Mbps, ~500Mbps
DIR-1360 - 300Mbps, ~500Mbps
DIR-1960 - 500Mbps
DIR-2150 - 500Mbps
DIR-2660 - 500Mbps
DIR-3060 - 500Mbps

DIR-878 - 500Mbps
DIR-2680 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

DIR-X1560 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X1860 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X1870 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
DIR-X5460 - 500Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

Tenda

Tenda AC6 - 100Mbps, ~300Mbps
Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 v3 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps
Tenda Nova MW3 - 100Mbps, ~300Mbps
Tenda Nova MW5c - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps
Tenda Nova MW12 - 300Mbps, ~500Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC21 - 500Mbps, ~800Mbps
Tenda AC23 - 500Mbps, ~800Mbps
Tenda AC19 - 500Mbps, ~800Mbps

Tenda TX3 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)
Tenda RX3 - 300Mbps (typical speed on Wifi 5, higher speed on Wifi 6)

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, @dickybird, and @imalmighty for their help and contribution throughout this thread and previous Unifi threads. It is much appreciated.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - created on 24 August 2018, updated on 2 January 2021.



This post has been edited by SilentVampire: Mar 15 2024, 02:25 PM

pertamax

second xD

Why still need open so many version

too manyversion ady

Great!!

Too many pages for people to look through for any help / reference. If you click to past versions, the page counts are much lower before it was closed. With the recent speed upgrade announcements and other changes, the page counts exploded these past few months, so have to open new thread.

I'm okay to have a new version,
since we have been doing this way since v1 until v42.

Post #9

Why? any reasons to it?

So far, been using 32 max connections since many years ago, wifi network card has not failed or the SSD corrupt.

Wow 42 threads already?!

As of today any exisitng 800mbps subscriber had been upgraded to next higher speed by TM?

more importantly than speed upgrade, when is TM gonna backdate the amount owed us since March 2023?

marvellous

Not yet,
Wait mazda9,news if got update

Still waiting...

the asus thread got 2x the number of pages than the closed down thread
if cant even figure out forum software how to figure out super advanced networking matters
i know this section filled with low capability center workers but this is a new low point
sorry that this kind of stupidity is just inviting for my bluntness

Yes some server will throttle or block the connection if detected too many concurrent connection.

Wooo~ new thread

Swu4.0 thread? Haha

But that OP tho, can shorter and update a bit lah haha

Issue resolved after chg to 16
Used 8 since 100mbps era since it's default... Hahaha

i tot 800mbps and above speed upgrade is next year?

me just download using normal donwload no need internet download manager, my package is SWU 1.0 300Mbps( turbo to 500Mbps)

This post has been edited by kcl2006ch: Dec 4 2023, 10:19 PM

Weird if i'm using stock chrome dloader, it'll stuck at 25MB/s 4ever

what is ur current package?

Haha, already updated the links here and there. Maybe the next thread

so far some will reject connections but will still be able to keep downloading only at slower speeds but is fine .

Connection down after 12am and found out that 100 service fault report isn't 24/7 anymore, web chat is also down for maintenance till mid Dec, and tweet won't be seen until morning (if they are quick). This is just terrible customer service for a broadband service provider.

not yet

me still no change name just staying 300MBPS SWU 3.0 M6 but i got 500mbps

Wow next thread. This thread moves fast.
Anyways, I got -RM 60.60 since change from normal 100Mbps to 300Mbps (500 Mbps free upgrade)

Hi. I wish to terminate my UNIFI mobile. Is it possible to do it by calling 100 or I must pay a visit to TM Point as told by the TM Point staff?

100 or from online chat.

┻━━━━━━━━━━┻ ︵╰(°□°╰)
uoı�ɐıɔǝɹddɐ ɟo uǝ�o�

anybody has issues getting password reset link for HBO GO in your email?

update: hbo go cs confirmed technical issue on their side. cs will help reset password on request.

This post has been edited by blstz: Dec 6 2023, 10:41 AM

RM0 Unifi: Your Unifi Biz Free Speed Upgrade has been completed and reflected in your bill. Download MyUnifi App at i.unifi.my/APP to view your bill statement

61000 SMS

December 5, 2023 11:58AM

Plan Name

Unifi Business 300M - Pro Upgrade (139)

not yet happen at unifi home fibre.

This post has been edited by Alpha_Tay: Dec 5 2023, 06:53 PM

TM have changed the process.
You must do the EasyFix first. Once done, you will be redirected to a Chat that's 24 hours.
If you just do the Chat or call 100, it's business hours only

EDIT: Okay, I read your post again you mentioned maintenance till mid-December. I miss that part.

This post has been edited by kwss: Dec 5 2023, 02:42 PM

I restarted my ONU and router, still the same speed.

i think i type not enough info and you misunderstood, this one was just official unifi plan name change 2 months after free speed upgrade.

I got a feeling TM will delay FSU for 800Mbps user.
I went and check their website, FAQ and TnC again, something have changed.

Now they just mentioned:
"All eligible customers will be upgraded by default, transition to take place from now until December 2023"

We all know this doesn't apply to at least 800Mbps user. I remember previously they mentioned January 2024 to July 2024 in the TnC, but now TnC says:
"The Campaign shall commence from 2 October 2023 until further notice (“Campaign Period”). However, TM may, at its sole and absolute discretion ends or extends the Campaign Period without prior notice to Customer."

I find back a post from Soya Cincau quoting the following:
"The FAQ also states that the upgrade activities will take place starting October 2023 to July 2024. You will receive a notification once your plan has been upgraded."

Ref: https://soyacincau.com/2023/10/05/unifi-fre...s-tms-response/

I also remember they list the one-off price for equipment change in lieu of contract renewal. If memory serve me right it was less than RM300. However, I cannot find it anymore.

Now they just say:
"For the upgraded equipment, you will be given an option of contract refreshed to 24- months or a one-off payment for the device price."

From another thread there is rumor TM will upgrade from GPON to something else. I suspect there is a possibility they will only give the FSU after they done whatever upgrade needed, at their own sweet time.

Also, the TnC now has a Force Majeure section disclaiming all liability. I don't remember they had one previously. But I might be getting too old to remember things properly.

I received my upgrade from 500Mbps to 800Mbps back in October. Works fine with the new speed upgrade.

I think he mentioned 800mbps existing user, not 500

I see. I just gotten the sms informing me of successful upgrade but speed remained the same.

U r right. I misinterpreted it.

guys, just got my appointment confirmation for SWU but in the "order", it still stated my old plan. I thought is suppose to be something like "SWU plan". Is this normal?

Not normal, it should state it is a SWU plan

anyone subscribed to this plan? is it worth it to get?

looks like a good deal with disney+ and HBO go

currently i'm on the 500mbps free upgrade paying RM168.55

Are u saying before upg u paid rm168 for 300mbps
Now free upg frm 300 to 500 with rm168 too ?

Effective December 2023, SWU 4.0 (confirmed by at least 2 members in FB unifi members group)

yup that price is with SST (mine included the mesh plan)

the current contract is ending this month, so thinking whether to downgrade to the basic 300mbps or get the 300mbps with unifi tv instead

Waa new thread .. Ignore this just posting for attendance.

SWU 4.0

RM79/100mbps

RM79/100mbps wont get FSU 300Mbps right

That's a pretty good deal - it was RM 89 for 100 Mbps not so long ago.

Is there also a fee waiver? Used to be 3 months if I recall.

No speed upgrade. Maybe

This post has been edited by aniq8676: Dec 7 2023, 01:46 AM

SWU 1.0
RM 119 – 100Mbps (Free speed upgrade 300Mbps)
RM 129 – 300Mbps (Free speed upgrade 500Mbps)
RM 199 – 500Mbps (Free speed upgrade 800Mbps)
RM 269 – 800Mbps (Free speed upgrade 1Gbps)

SWU 2.0
RM 99 – 100Mbps (Free speed upgrade 300Mbps)
RM 129 – 300Mbps (Free speed upgrade 500Mbps)
RM 199 – 500Mbps (Free speed upgrade 800Mbps)
RM 269 – 800Mbps (Free speed upgrade 1Gbps)

SWU 3.0
RM 99 – 100Mbps (Free speed upgrade 300Mbps)
RM 119 – 300Mbps (Free speed upgrade 500Mbps)
RM 189 – 500Mbps (Free speed upgrade 800Mbps)
RM 259 – 800Mbps (Free speed upgrade 1Gbps)
RM 269 – 1Gbps (Free speed upgrade 2Gbps)
RM 329 – 2Gbps

AFTER FSU ANNOUNCEMENT
SWU 4.0
RM 79 – 100Mbps
RM 119 – 300Mbps
RM 139 – 500Mbps
RM ??? – 800Mbps
RM ??? – 1Gbps
RM ??? – 2Gbps

* Correct me if i'm wrong

Basically its 30mbps with FSU to 100mbps.

Yes 6 mths waiver..

This post has been edited by WaCKy-Angel: Dec 7 2023, 06:44 AM

There is no change to my account's announcement, it is still as before... So, are you referring to the latest PDF? The stated document version is still 1/2023 in https://web.archive.org/web/20231207011952/...rade%202023.pdf



The FAQ 11 refers to those with the previous 500 Mbps package subscription or below before the free upgrade.




N.B.: I have provided the archived links for future reference

This post has been edited by eclectice: Dec 7 2023, 09:21 AM

seem like this firmware update improve the ax20 router uptime to 2 months and still ongoing.

hmm RM 139 – 500Mbps SWU 4.0 wont get FSU 800Mbps right

Will not, since it's after FSU which only effected plans introduced before October

Already cheaper still want FSU hehehe

This post has been edited by WaCKy-Angel: Dec 7 2023, 01:12 PM

meaing not worth SWU 4.0 i already catch SWU 3.0 300MBPS RM119 M6 = Turbo 500Mbps so cheap RM119

yah because if RM139 500Mbps to turbo 800Mbps very good price RM139

lucky i already SWU 3.0 300Mbps M6 RM119 now Turbo 500Mbps = RM119 so cheap

SWU 3.0 RM189 500Mbps Turbo 800Mbps not cheap that why not worth RM189 extra RM70 lol

Tm staff told me FSU only up to 500mbps only.

got complete info for swu 4.0?

Well, I tried to find the FAQ in Wayback Machine and it doesn't exist. Such a coincident.
I am sure it starts January 2024. Time will tell if everybody will get upgraded by July 2024 and how much is the one-off payment in lieu of contract renewal.

This post has been edited by kwss: Dec 7 2023, 03:38 PM

I think swu4.0 is only for rm139 for 500mbps
The rest still swu3.0 price

Also i think 300mbps is the best
500mbps if router not power n 5ghz channel congest also no point
Still cant get max spd unless use CAT6 la

300mbps plan

When I applied under SWU 3.0 I was told the 300 Mbps option at RM 99 wasn't available. Only RM 119 for 500 Mbps

This post has been edited by mikey8811: Dec 7 2023, 09:39 PM

your unifi portal saying your free upgrade is completed or still writing you are eligible for free upgrade?

i got SWU 300Mbps M6 RM119 i got 500Mbps before was still writing you are eligible for free upgrade
after few weeks suddenly change free upgrade is completed but speed still 500Mbps but not 800Mbps that mean i am unlucky no glitch

This post has been edited by tng55: Dec 7 2023, 11:18 PM

Guys, is UNIFI no more support IPV6?

still support ipv6

Hmm... this is my setting but when testing at https://test-ipv6.com/ it show 0/10
Is my setting correct?


Attached thumbnail(s)

You successfully get an IPv6 prefix, but the prefix is now dead.
Disconnect your PPPoE and reconnect?

Everyone know Unifi IPv6 is 2001:e68

I noticed you use Cloudflare NAT64 DNS
Unless you have a NAT64 service running on your network, I doubt it will work. Use the normal DNS instead:
2606:4700:4700::1111
2606:4700:4700::1001

hmm...prefix still dead

Can you check your network adapter properties, compare the prefix you get in your Asus. Is it the same?

Thanks Bro, DONE... didnt enable the ipv6 at network adapter...lol

So my current 300Mbps (SWU2.0, paying RM129 per month) eligible for SWU4.0? Contract ends in less than 6 months. Means I will lose the FSU right?

Sigh.. Closed door already for SWU1.0 & SWU2.0 users waiting for contract to finish.. 🥴

Hi All,

I got Unifi Fiber 300mbps. The guy said will give me Dlink but just notice it is Fiberhome AX3000.
(My fault, didn't ask him after the installation. Not in the right mind that time)

I google and found the MESH setup video which need to put the 2 router 8 meter apart.

Question.
Can I just buy another Fiberhome AX300o to create the MESH ?

My scenario is I need to put the 2nd router at the attic so that upper-floor user can connect.
I already have the network cable pulled.

Can I use the Network cable to connect both router to create the MESH setup ?

This post has been edited by d100200: Dec 8 2023, 02:57 PM

Of course. That's the best setup ever. Many people wish they can use those setup (using cable to connect between mesh routers).