QUOTE(YoungMan @ Jan 5 2024, 03:00 PM)
Other hsbb isp like maxis or celcom have their own set of problems such as slower on sight technical support and speed capped below subscribed speed by TM.
Cant say about maxis since I dont use it, but I subscribed both celcom at home, alongside unifi at office.
I agree on TAT when cable breaks, around 5 days at minimum. fully rebated however.
The rest of support is day and night difference.
So far my experience on unifi, any support call (100) must wait long queue, then transfer this and that person for other specific issue then wait again. Try to call during peak time? forget it. technical issue dept after work hour? public holiday? you gotta be kidding me. If the issue is bit more technical 100% they will go "sorry sorry please email to help@tm" for further assistance. Not to mention what being said at tmpoint and 100 often contradicts each other.
Celcom calls picked up almost immediately, single person for many type of issues, and it is statefully tracked for every call. I don't have to explain about my previous call. When I got into some routing issue last time (some weird connectivity issue with HE upstream), the engineer himself personally contact me to test together.
The biggest issue I have with celcom post merger is with their bean counters at their hq doing absolutely nothing about customer retention and loyalty. absolute zero appreciation for old customers.
So far all people I know that using celom/maxis/astro/digi get advertised speed, +-5% extra.
All have uncapped 1gbps port. They did in place package upgrade without involving tm people at all, and get full new speed within 24hrs.
I don't even know where is this speed cap misinfo coming from

. One person didn't get full speed for whatever reason, spawn a hypothesis that tm capped the speed for non unifi. How about the rest 99% that get advertised speed without any problem?
This post has been edited by failed.hashcheck: Jan 5 2024, 07:31 PM