an advice.

if you have existing payment method with your current account, stop and remove that payment method first.

then re-activate using same existing id but through unifi's.

i previously made the mistake of using unifi's netflix activation link WITH [my existing netflix id paid through ASTRO].
it was a hassle to get ASTRO to let go of my netflix id.

try this through unifi phone app

memang suruh buat ACCOUNT RECOVERY!

failing that:
(1) contact netflix and ask how do you login when all you have is id such@unifi. is that even a valid login id? and if it is, tell them it's not an email that belongs to you.

(2) ask unifi to delete and create new netflix activation, send to you. again, that id is not even an email, nor it belongs to you. you can't do anything with it.

owh.... that makes a potential hazard to wallets.
from that email address pattern, can guess it's somebody malas.
but then, don't we need to activate netflix through email verification before it even charges?

i think you can unsubscribe for now. subscribe anew after a month or 2 under your own control.
or to be safe, use your pre-existing netflix subscription as placeholder in UPB in the meantime.

call TM to cancel ala-carte subscription.

in UPB's android app management, clear data+cache to forget existing login. then login using your own to get it under you own control. and don't do it in front of the kids, later they'll repeat.

yeah, just get unifi to cancel being a payment method. don't use them again for few months for thing to settle down.

you can just abandon the netflix email account..
it's not like it's valid email that you have access to.
just use your own existing netflix id in UPB to prevent your family from redo the mess again.

• disable unnecessary pre-installed apps where possible, or just sign in to all available app in UPB to prevent.

• to avoid your family from installing additional app into UPB (it have 16GB space wehhh), disable play store app. i did this and my kids cannot install android games as they please, and they can't figure out why only i can make play store working.

eh, if you still have the Netflix logged in on the UPB (i hope you didn't have the app removed or logged out yet).

Browse to "Notifications", you should see "Get Help" somewhere bottom right.

There is "Contact Us". There is a code number there. That number is unique for that point of time you are seeing that screen.
see image below.



I am hoping Netflix can help you reset password FIRST, so you can login to the account of that stupendous email. the ultimate goal is to replace that tttt...@gmail with something else you have control over.

(or why not you just attempt to really create tttttt...@gmail account and really have access to reset password etc of this netflix account)

Try call Netflix and see if they are able to help you gain access by password reset. You might need them to create a password on your behalf since if they send email link to reset password, you can't receive it anyway.

OR, get them to immediately change ttttt...@gmail to something else that you have access to (might need to create that email address before you call netflix).

--

impress Netflix on these points:
• Your UPB should be the only device ever logged in to the account
• ... ever since its creation
• ... somebody had created Netflix account without your permission
• ... on android tv device that is provided by and linked to your unifi subscription
• ... you have been charged by Unifi ever since
• ... that email address is stupendously stupid and definitely you will never have access to such email in the first place
• ... and you can prove you have immediate access to the device (by refreshing and reading them that dynamic number as many time they want)

--

longer term, after gaining access to this paid-by-unifi and if unifi keep refusing to remove itself as payment method;
• stop paying your pre-existing paid-by-something-else netflix account
• ... and switch that pre-existing to use another another another email
• ... swap the pre-existing email address to this paid-by-unifi netflix account

Should be free unless you ask for non standard installation. But how come there is rm200 installation charge long after you install Unifi? I think you better open MCMC report on this.

somebody complained about getting charged for Netflix access before. Apparently it was auto-subscribed accidentally through UPB. was that you or someone else.

if it wasn't you, maybe check Netflix app in UPB - if you have one.

High time you open a report with MCMC. Want to wait and drag some more?

Hi guys,

My problems :

1. My 2gbps line only has highest 400+mbps download speed (tested many times with cable connection with my laptop. I have 2 houses, my old house's line when testing it with my laptop with 1gbps Time fibre, can reach 800+mbps, so the testing device definitely capable of hitting higher than 400mbps).

At first the technician said it was due to the installation just done, need some time to hit the normal speed, but now around 4 months passed, still the same low download speed. For this issue i will call UNIFI to check.

2. The package didn't come with any free mesh devices, but my friend told me any package more more than 300mbps should have free mesh device. I wonder if this is true? My wife was the one who handling the whole application + installation process, i am not sure if she was conned or if this is normal.

Guys, i change to swu 4.0
100mb for rm79 with free 6m bill

But the first bill come, it show rm99
Its that normal?

Was offered SWU 4.0: RM139 - 500 Mbps, Free 6 Mths (no speed upgrade)
Must be bundled with mobile postpaid: RM40 - 200GB 5G/4G (Why la)

Macam not worth to take? Or is it

Currently on: RM169 - 500 Mbps (but already free speed upgraded to 800 Mbps, although not reflected in account profile)

Just 2 months before expiry I wrote for termination.Was on pro upgrade 500@rm159 with Ultimate. I was offered 500mbps@RM139 with Family Pack free Disney and Max standard plan,felt reasonable and agreed to stay on another 2 yrs

can share the termination template???wanna test water.. currently 119 for 500mbps..no others