Unifi live chat waiting queue so long,waiting since 6pm still few hundred to go

Myunifi app can help u. No live chat queue etc.

Network quality seems worse after free speed upgrade.

Experience video keep buffering, this issue is not there before free speed upgrade.

In public IP somemore, how to solve this problem?

mine no problem i think you use free tm router that crappy
mine use my own asus router very stable always full speed 500mbps
video always smooth never buffering so no problem
5G is no good due get ping higher then Fibre and 5G not suitable gaming will chance lag due ping higher
compare fibre always get ping lower and gaming can lower ping smooth

5G wont work P2P Torrent its blocked compare fibre P2P Torrent not blocked but always fully speed max

yes 100% torrent blocked by telco many
i did try maxis 4g but torrent speed stay 0kb/sec noting running its blocked
i also did try celcom 4g but torrent speed stay 0kb/sec noting running its blocked

i am sure any telco digi maxis umobile celcom already blocked torrent 100%

so Fibre no there any blocked torrent
i use unifi fibre 500mbps with public ip address i tested torrent i always getting full speed running no problem meaning no blocked too

torrent want block or not depends on telco Fup

U mo something 1tb fup for 5g home, still block torrent

Ytl meanwhile got block torrent for their 5g home

maxis got lower fup, but can allow torrent

hmm not a user but can search around the um home thread. 1tb fup still block torrent but rm68 cannot ask too much lah

maxshit and celcom home they allow but pricier with fup lower

home got unifi 500m so no need for 5g home anyway. at least i tried yes 5g and signal is good and fast with occasional speedtest that will burn 2-3gb each time

dah edit. 1tb with torrent for pricier. seems like people flock to cheaper option according from discussion activity in um home thread compared with other telco

pauline tan inside that um home thread 

look slowest you using unifi 30mbps ??? or private ip wont speed fully
you need public ip address will chance full speed
or using celcom 5g ????

5G i never tested we don't have devices 5G
we have 4G Devices torrent still blocked

454.4KiB/s or 3.72Mbit/s is damn slow in 2024.

ADSL2 on old copper telephone line can theoretically reach 20+Mbit/s.

That is crazy slow. Can you try on a well seeded public torrent? I usually use linux ones for testing usually Centos.

https://forum.lowyat.net/index.php?showtopi...ost&p=108584268

I'm assuming you know how torrent works so, for testing, don't use jack sparrow stuff where everybody hits and runs.

If there aren't any forms of blocking, you will get full speed. Take a note of your current speed since 4G/5G tends to fluctuate more.

Hi andrekua2,
I read back your post history and I am leaning towards a physical infrastructure problem.

You mentioned you get frequent disconnect and then your ONU will have LOS.
All of these point of a fault in the ONU itself or the fiber.

What ONU are you using? Make and model?
How old is your ONU?
Is it possible for you to login and read the input power of the fiber in dBm?

Have you file a formal complain with TM?
You can straight up ask for a new ONU and see if it helps. Just give the reason your ONU frequently get a LOS. It should be free.
When they are at your house, ask for a fiber reading and post it here.

You paid for the service, don't let them get away with it.
The Huawei is TM's property. Ask for a new one.

look too slow i remember long time ADSL2 Streamyx 4mbps that speed can get 455Kb/sec lol
i see upload stay 0kb/sec that speed wont get fully i know its throttled by telco and half blocking lol
i prefer TM UNIFI Fibre i will not move 5G not worth not suitable for me
5G suitable Mobile only like usage fb whatsapp youtube etc apps only but not best during download
Unifi Fibre Suitable PC Computer like usage heavy download and gaming online and etc that i always can get fully speed
that my PC Computer using Lan Cable for Router ASUS my own super very fast stable
i don't get any LOS long time already like 2years+++
but sometime down line but PON Still Light Green just can't connect PPPOe meain unifi maintance somtime lol
my line up to 98.5% Line Stable just 1.5% line down unifi
i also do report TM they come early visit my home fixed very fast like 24Hours Less Than

Ya lor, we must fight for 2Gbps.

From which phone number?
Except Streamyx which give dummy IPv6 prefix, should be fine for UniFi.
But some area got bugged PPPoE device, which you can only wait for them to maintain during midnight.