PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

Fiber To The Home: http://nordin.kembali.net/blog/?p=1221/

* Thanks to the owner of the blogs (ShaolinTiger & Nordin).

GENERAL WI-FI INFORMATION AND SUITABLE TURBO SPEED ROUTER & USB RECEIVER GUIDE by SilentVampire

As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, a DECT phone, and a UnifiTV STB, in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For the turbo speed use, you would want a BTU that can support the gigabit speeds which are the Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the turbo speeds.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic).

The UnifiTV STB or Set-Top Box is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (max of 11Mbps using the 2.4GHz spectrum), 802.11a (max of 54Mbps using the 5GHz spectrum), 802.11g (max of 54Mbps using the 2.4GHz spectrum), 802.11n (max of 300Mbps using the 2.4GHz spectrum, the 5GHz spectrum, or both), and the 802.11ac (max of 1.3Gbps, using the 5GHz spectrum only).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

Quick summary of write-up above:

Actual wireless speeds vary significantly from theoretical maximum speeds due to:

1) Distance - distance from the access point, as well as any physical obstructions, such as walls, signal-blocking or reflecting materials affect signal propagation and reduce speed.

2) Interference - other wireless networks and devices in the same frequency in the same area affect performance.

3) Shared bandwidth - available bandwidth is shared between all users on the same wireless network.

4) Various other overheads such as Wi-Fi protocols, and older routers with inadequate processors/memory.

---> Theoretical wireless maximum speeds along with their various 802.11 standards (combined upstream and downstream) are as follows:

802.11b - 11 Mbps (2.4 GHz)

802.11a - 54 Mbps (5 GHz)

802.11g - 54 Mbps (2.4 GHz)

802.11n - 600 Mbps (2.4 GHz and 5 GHz) - 150Mbps typical for network adapters, 300Mbps, 450Mbps, and 600Mbps speeds when bonding channels with some routers.

802.11ac - 1300+Mbps (5 GHz) - newer standard that uses wider channels, QAM and spatial streams for higher throughput.

---> Actual real-life average speeds that you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:

802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.

802.11g - ~20 Mbps downstream.

802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40 MHz channels can help achieve 70-80 Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment with 8x8 MIMO arrays, gigabit ports, etc.

802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and USB client adapters capable of multiple streams.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the turbo speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full turbo speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed, and you are not getting the upgraded turbo speed, there are a few reasons why this happens, see below:

1) Due to current pilot phase, TM has not upgraded your current speed to the accurate turbo speed yet.
2) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.
3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.
4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

TURBO SPEED - SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of the local ISP: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200G+ - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
Asus Lyra Trio - 500Mbps

RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

TP-Link

Archer C1200 - 100Mbps, ~300Mbps

Archer C5 - 300Mbps
Deco M5 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer C9 - 500Mbps

Archer C2300 - 800Mbps
Archer C3150 - 800Mbps
Archer C5400 - 800Mbps
Archer C5400x - 800Mbps
Archer AD7200 - 800Mbps

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 500Mbps
DIR-878 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

Tenda

Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC18 - 500Mbps, ~800Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

TURBO SPEED - SUITABLE WIRELESS USB ADAPTER GUIDE - PLEASE ENSURE THAT YOUR USB PORT IS USB 3.0 FOR TURBO SPEEDS ABOVE 300Mbps

To enjoy the maximum achievable speed on Wi-Fi, you need to have an compatible wireless USB adapter:
(GENERAL GUIDE ONLY)

ASUS

ASUS USB-AC53 - 100Mbps, 300Mbps, ~500Mbps
ASUS USB-AC55 - 100Mbps, 300Mbps, ~500Mbps

ASUS USB-AC68 - 500Mbps, ~800Mbps

Tp-Link

TP-Link T2U - 100Mbps, ~300Mbps
TP-Link T2UH - 100Mbps, ~300Mbps
TP-Link T2UHP - 100Mbps, ~300Mbps

TP-Link T4U - 500Mbps
TP-Link T4UH - 500Mbps
TP-Link T4UHP - 500Mbps

TP-Link T9UH - 800Mbps

D-Link

D-Link DWA-171 - 100Mbps, ~300Mbps
D-Link DWA-172 - 100Mbps, ~300Mbps

D-Link DWA-182 - 500Mbps
D-Link DWA-192 - 500Mbps

Tenda

Tenda U9 - 100Mbps, ~300Mbps

Tenda U12 - 300Mbps, ~500Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) Jjuggler personal website. Excellent for gadget reviews as well as general networking information. Click here.


*Thank you to blacktubi, Jjuggler, wilson1stop, wshoh, JohnLai, Doraku, and soonwai, for their contribution.

**Many thanks to blacktubi, and soonwai, for their amazing knowledge on their separate thread, and blacktubi and Jjuggler, for the link to their website.

**Guide created and written by SilentVampire - 24 August 2018.



This post has been edited by SilentVampire: Sep 17 2018, 11:18 PM

Post reserved for future updates, if there is any.

2nd parking for more complain hahaha

This post has been edited by Zack5095: Aug 15 2018, 03:17 PM

just login...still 100Mbps and not changing since

How to check for the BIP eligibility? It stated status 500.

what complain?


when i login the dashboard still show 100mbps. means my house 100% not upgrade yet? i cant test now....

new thread yay

wow v34 already!

yeah. im still turbo-less

If today no upgrade.... still got many many days till Dec 2018.

tm said upgrade by partially, eventually ppl will rage if found out they r not entitle for speed turbo upgrade program

pay so much still turbo-less

Next year. Probably it it is phases...just wait la , eventually you'll be upgraded

Amboi lajunya ramai orang park dalam thread ni.

Copy from previous thread:
I just checked my Unifi acc dashboard and noticed a modify order on 30th July but I don't remember doing anything to unifi on that day. Turbo upgrade perhaps? But plan still UniFi Advance Plus 50Mbps (Thank You Campaign 2017) despite eligible for turbo upgrade phase 1 (aug to dec 18)

Guys, make sure u do the speedtest with Ethernet cable

DO NOT USE WIFI

interferences or some factor can caused ur speed not reach that high and inaccurate, especially now u will have hundreds of Mbps internet connection

Even your internet speed is faster than ur Wireless if wireless got inteferences

U should only use 5Ghz Wireless AC for best possible speed, not stupid Wireless N 2.4Ghz

This post has been edited by squall0833: Aug 15 2018, 03:24 PM

considering the speed/quality of TM execution before..
I think we just need to lower our expectations first to avoid disappointment..

Wah, so fast. Memang turbo sangat.

Already said phase by phase but seems like many ppl doesn't know what it means...

This post has been edited by youngy: Aug 15 2018, 03:31 PM

New thread and I want my new speed

Anyone like me? didn't get any speed upgrade instead off getting price discount.

I do received email supposing to have TURBO to 800mbps at Phase 1.

FYI, my package is UNIFI Pro 100mbps RYE2017 previous is RM189.00; now drop to RM159.00

I am from Menggatal, Sabah!

This post has been edited by xtanks5449: Aug 15 2018, 03:26 PM

with 200Mbps upload speed. Can i stream astrx to my family at hometown, sharing is caring bah.

if got choice turbo or price drop - I take this one...also 100mbps is gud enuf already

I'll take price drop anytime.

Meanwhile I am still paying RM247, they are just ignoring my MCMC complaint and try closing it by sending some typical response email

why not rent out unifi to ur neighbour while reduce the monthly charges, since mostly cant fully ultilize 800mbps

how 2 check?????

Not yet. Just wait. It will be done eventually, if your infra supports it.

TM server is down, or refusing connections now.

Listen to this man. Just to add, 5GHz AC requires the frequency bandwidth to be set to 80MHz, not 40MHz.

I didnt ask for it either as im ready to 800mbps... u know la... sabah orang kampung, never try 800mbps bah....wahahahaa... ok juga la... with price drop.

Is that the Bonanza promo? RM189.00.
Anyway...I got the same RM30 discount and what is Promo discount perpetual?

Today first day only. You have TIL jun 2019 for your upgrade, meanwhile good that u have price reduction. 159 for 800mbps!

Yeah new tread. Need my turbo 😭

That actually not really a wise move.
What if your neighbours do something illegal and you are the owner of the account?

Even faster speeds help too - with 4K streaming, crazy large Windows updates and huge Steam games these days, it's good to have all the additional downstream bandwidth

It's also useful to futureproof your network too


I just don't know why people here doesn't want free speed upgrade - there's nothing wrong with a free speed upgrade. Sure some people wanted cheaper prices rather than a speed upgrade, but hey it's still a nice improvement which I can't really complain

This post has been edited by chocobo7779: Aug 15 2018, 04:02 PM

Use mikrotik to do ip logging.

Not all people has the ability to work with a Mikrotik router like that. If normal users already have trouble handling consumer grade home networking stuff, then you shouldn't expect people to use an enterprise one like Mikrotik

Of course, they could try to learn how to use one, but people these days are unwilling to do that so....

Exactly. I also prefer cheaper price but if we have no choice for now, I will still take faster speed. Cheaper price can follow next. All can be done step by step.

I think it is quite hassle for many who are not experts in networking.

how about vpn for private browsing without getting detect?

Tried updating my iPhone apps with the new 500Mbps and it's really fast. 5GHz connection

BT with my non-5GHz laptop can probably only achieve 100-120Mbps only

Lol i would use a mikrotik router and host pppoe server on it haha. Let other neighbours daisychain tgt as well.

If u really want to overkill can buy ubiquiti olt then issue neighbours second hand tm onus or new ones lol..

In sg licensing is much more flexible. Internet cafe and isp have same license so u can resell internet however u want!

This post has been edited by miloaisdino: Aug 15 2018, 04:07 PM

Are u using the rombuscake to check? I dont think it is a safe website cause it is a third party website, and u need toprovide ur info like IC to check the speed upgrade. Therefore, im not very recommend myself to do it. I just wait for my turbo letter or SMS to come

This post has been edited by ootik123: Aug 15 2018, 04:09 PM

I think people here needs to know the difference between 802.11n/ac, 2.4GHz and 5GHz. You may even need a CAT5e/6 Ethernet cable to fully use the new Turbo upgrade (provided that the BTU itself and the router itself is Gigabit capable). The quality of the Ethernet cables are quite important too as there are some lower grade CAT5e/6 cables that claim to do Gigabit, but doesn't actually do Gigabit

Of course, people will put the blame to TM when the actual problem sometimes lie within your router


That being said, it should be quite nice to have a thread on networking basics. This should hopefully clear up the air on networking, and educates people on how to configure their own network, along with buying their own router that can handle the new speed




This post has been edited by chocobo7779: Aug 15 2018, 04:12 PM

illegal things such as?

Damn tmnut , already roll out the upgrade phrase and im still waiting for my turbo notification although my residential area just have the unifi service last year and i pretty sure my area infrastructure new and it is FTTH too. I still remember i get a upgrade from last year from 30mbps to 50mbps and now i just waiting for turbo again or discount.

These days they are catching people watching prawns right? Child prawns? I'm not too sure, read news regarding this.

Anyway, the choice is always yours. I for one, will not share connection to outsiders.

"Sharing" copyright stream such as Astro like the other mentioned.

Accoding Tnc, u have no right to rebroadcast.

Anyone is willing to create a Google spreadsheet on the new UniFi turbo plan? I heard that some lucky folks have already received the upgrade

The spreadsheet would have the forum username, rough address, before turbo speed, after turbo speed, upgrade email received (Yes/No) and things like that.

Some additional information for those who have received the upgrade:

If you have received the upgrade, but is unable to utilize the maximum speed, make sure that the ONU(BTU, i.e. the 'modem') is capable of handling the new speed. If you are unsure about it, just ask the exact make and model of the ONU here. Some older models are not capable of handling the new turbo speed, and you will need to contact TM to upgrade the ONU for free without any contract extension or additional payment.

Not a good idea
If your neighbour is a pedophile, a bank hacker or a scammer or whatever crime, you will be the one geting indicted, not your neighour
Because the connection is from you, not your neighbour

Yeah new tread...

Ald August 15,also dont have any information about VDSL and streamyx user

TM goes 100% paperless for billing

http://www.bernama.com/en/business/news.php?id=1632654

how did you get the discount?

Must be the one that MGM has said before. Some people actually got a RYE upgrade or special upgrade which added a UniFi Ultimate Pack (which essentially covers all TV packages, and overlaps the current TV package). This causes some kind of double payment, as the Ultimate Pack has covered all the channels that the subscriber has (Aneka Plus/Ruby Plus/Varnam Plus).

So some people can remove the redundant RM30 package, and leave the RM60 Ultimate package instead

MGM is another one who got this discount too, although some people here are not so lucky, as fruitie is unable to remove the extraneous RM30 package due to it is being tied to the discount

fuuu. i still didnt get any upgrade email. im on landed ( FTTH) in shah alam.

Wa u implying that im gonna misuse the info ah.. I dont keep the data its all sent directly to tm

I am a streamyx 8mbps user. Today is already Aug 15, 2018 and I haven't received any notification of upgrade. I tried to access the online eligibility form on unifi website but it is nowhere to be found (only brought me to the home page).

Can anyone inform me what is the status for streamyx users?

So this is from my dashboard. I'm still cannot check the upgrade Speed because my Unifi at my parent house at Melaka (Bukit Katil) and I'm at Kajang working.

Does this indicated my Unifi already upgrade?




Attached image(s)

yes

Those that gotten the upgrade - were you guys on the Thank you surprise upgrade or not prior to the turbo?

can anyone tell me how to get the turbo upgrade, i know it is thru sms but to wait till they send it will be next election

probably price discount now + 800Mbps next June.

Status for Streamyx user is double the speed, but it all depends on your infra. If you are already on 8Mbps, then it is highly unlikely you will get an upgrade.


Most are. Seems like they are upgrading those who have stay on contract longer than those who recently signed up.

You have to wait for TM to let you know. There are two phases. First phase is Aug - Dec, second is from Jan 2019.

Finally see Malaccan gotten their upgrade, mine still waiting

This post has been edited by hurricane21: Aug 15 2018, 06:04 PM

For VDSL2 user maximum speed you can get up to 100Mbps only. It also depend on length of copper.

But but, I will fight for my rights.
After I get my Turbo first, I don't want to jeopardise my free upgrade.

This post has been edited by fruitie: Aug 15 2018, 06:16 PM

Kepong area 100mbps still yet upgrade to 800mbps

Same thinking here.

still 100Mbps

Next year only was told by TM technician.

Be patient. Your time will come. The majority of us are still waiting.

Unifi 30Mbps fixed at RM139 now?

Sos kicap

my friend apply and installed unifi 30Mbps @ rm109 without hypptv ..

guys previously i was 30mb then get thank you 2017 upgrade to 50mb for free
then last 2 mth they called up offer upgrade to 100mbps for additional rm20 only so i took it
little did i know, they now offer this free turbo upgrade and supposedly i'm gonna get 800mbps but.. i don't need that much use ah

any chance i can downgrade back to 30mbps/10mbps and then get the turbo upgrade? or should i wait after they upgraded then i opt for downgrade ah?

sometimes these offer can screw up our life bit lol
complicated now..

I suggest to stay on the current plan. You are paying good money for great speed, that most people are envious about.

How is that possible? I dont want hypptv also but they said must included 😩

I suspect now there will be differentiated pricing between ftth and vdsl
Cos when tm redesign the unifi website, the category is now called 'fibre broadband' with the fibre icon which is unifi *fibre home, unlike just unifi home previously. Then they also bracket streamyx for broadband..
Then why is 50mbps removed from the product landing page?

This post has been edited by miloaisdino: Aug 15 2018, 06:53 PM

I tot Streamyx now become Pre-Unifi?
Wow TM really become inconsistent this year...

This post has been edited by MrSpeedy: Aug 15 2018, 06:54 PM

50mbps also removed from tm api
What the hell is going on?
And tm new faq say can downgrade unifi tv pack for rm10, contract 12 mths..

11. In my unifi bill, charges for Internet and unifi TV are listed separately. Does this means I can remove my unifi TV pack?
+ No. unifi TV is part of unifi’s triple play service offering ie. Internet, Voice and IPTV. As such, it is inclusive and cannot be removed

1. Can I upgrade / downgrade to the unifi Home package?
 Yes, you are able to upgrade to the higher speed package at any time.
 For downgrade request, customers who request to downgrade their package within the contract period, the current contract period will be renewed to 24 months. If customers downgrade after the contract period, there is NO penalty or contract renewal.

2. Can I downgrade to unifi VIP5 / VIP10 / VIP20 / broadband packages after subscribing to the unifi Home?
 With the introduction of unifi Home, the previous packages i.e. unifi VIP5 / VIP10 / VIP20 will no longer available. Therefore, customers will not be able to downgrade to those packages once customers have subscribed to the unifi Home.
 However, if customer wishes to downgrade to broadband packages, they can do so at the nearest TMpoint outlets

This post has been edited by miloaisdino: Aug 15 2018, 07:06 PM

Competency is soo god tm

When he appply? Can share contact?

If this is *true*

this price is very godly

Can share contact?

My house unifi 100mbps + hypptv , about 170 per month

what package is it ? mind to share more details ?

It was the 10mbps for 170 nearly a decade ago. Then over the years got free upgrades and now end up with 170 for 100mbps

Care to share the link you're using for check?

they call you or?