Those that gotten the upgrade - were you guys on the Thank you surprise upgrade or not prior to the turbo?
Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!
Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!
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Aug 15 2018, 05:41 PM
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#1
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5,252 posts Joined: Jan 2003 From: Apple MACland |
Those that gotten the upgrade - were you guys on the Thank you surprise upgrade or not prior to the turbo?
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Aug 15 2018, 11:13 PM
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#2
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Aug 16 2018, 12:31 PM
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#3
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QUOTE(iguana_dude_619 @ Aug 16 2018, 08:35 AM) eh cb TM. that area full foreigner worker. bangla/nepal/vietnam/etc you give. my place 95% local you dont give I think that there is an upgrade pattern, don’t think it is area based. Probably userID in alphabetical order or some sort, IDK. Perhaps someone from the inside could enlighten us. |
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Aug 20 2018, 07:30 PM
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#4
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Aug 22 2018, 01:51 PM
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#5
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Aug 22 2018, 02:47 PM
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#6
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Aug 23 2018, 05:39 PM
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#7
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Aug 30 2018, 01:17 PM
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#8
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QUOTE(Mazda9 @ Aug 29 2018, 06:15 PM) Usually TM has your router and btu information in their system and when it’s blank (like my case) it’s dangerous as they won’t be able to cater for turbo as they will not want to gamble. I contacted TM to ask them to check In their system on my router details and true enough they didn’t have them. I then told them that I’m using my own router and please update my router information in the system and within 48hours I got a call back To my surprise they really have our hardware details in their system. I contacted them earlier and the CS listed the BTU and Router (supplied by TM during the TYS2017 upgrade) but i didn't use their router.From them acknowledging my information on has been updated and they will inform turbo team to expedite my speed as I don’t need to depend on their hardware. They don't have any exact schedule when you will get your free upgrade, it all depends on the turbo team. He did say that if you've received the turbo email from TM earlier means you are under P1 and be getting the upgrade before end of 2018, else you'll be under P2 from 2019 onwards. |
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Sep 1 2018, 03:38 AM
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#9
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Sep 5 2018, 11:15 PM
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#10
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TM better have a back up plan because many of us are paying way more for the plans than expected. I foresee they are going to be bombarded with calls and emails.
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Sep 5 2018, 11:34 PM
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#11
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QUOTE(miloaisdino @ Sep 5 2018, 11:20 PM) Yes go my wrbsite to get update price list RM99 after discount? NOW LIVE!!! https://rhombuscake.me/tm/package.php?areat...rand=&maxspeed= ![]() This post has been edited by dragna: Sep 5 2018, 11:35 PM |
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Sep 6 2018, 12:09 AM
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#12
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Sep 6 2018, 12:14 AM
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#13
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Sep 6 2018, 12:25 AM
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#14
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Sep 6 2018, 10:38 AM
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#15
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QUOTE(fruitie @ Sep 6 2018, 10:35 AM) Very unlikely if under contract because that is the argument TM will use against us. Let's see what Maxis does in the coming months. It's said that they will introduce higher speed plans after launching their 100Mbps. If they really manage to introduce these speed plans then TM will face further butthurt because a lot of us still are paying premium but not getting our supposed speed upgrades.However, if they are doing something for existing users then OK. Nevertheless, my 800Mbps still nowhere to be seen, I don't even know this day will come because our area is a newly covered by UniFi. TM struggled to upgrade my speed to 100Mbps from 50Mbps earlier, I really doubt 800Mbps can come soon. I don't want to keep paying extra for something which is uncertain. |
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Sep 6 2018, 12:02 PM
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#16
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Sep 6 2018, 12:11 PM
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#17
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QUOTE(fruitie @ Sep 6 2018, 11:44 AM) Alright i finally found out that my contract had ended a while back and since I am no longer contracted to them, I inquired about the new RM129 and to my surprise they said it is only for new subs. And for those who think RM129 may get Turbo'ed, you won't because this is a Turbo'ed from the old 10Mbps plan. See attached chat log. Attached thumbnail(s) |
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Sep 6 2018, 12:27 PM
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#18
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QUOTE(lol0919 @ Sep 6 2018, 12:20 PM) For new customers only? so current user cannot downgrade to RM129 plan?? to subscribe, we need to terminate our service and sign up again??? Yes that seems so at present time for both contracted or non-contracted subscribers. We aren’t allowed to enjoy this price.If you think 100Mbps is sufficient enough for the household and want to enjoy the service at RM129, you’ll have to terminate and reapply as a new subscriber. |
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Sep 6 2018, 12:32 PM
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#19
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QUOTE(xjoshualaw29 @ Sep 6 2018, 12:27 PM) I just went to TMpoint this morning and asked them on the new unifi lite/pro plan for RM129/mth. For existing users who want to upgrade is no charge but on unifi lite 10Mbps they told me to wait for speed upgrade. They say may arrive around October as they say piloting phase will end this month. Not so sure but I guess I could wait. I think TM failed badly with their internal memo. Every party seem to be giving different story.For new subscribers who want to get turbo speed upgrade, starting today no more speed upgrade for those who apply 10, 30, 50(depends on HQ) and 100mbps. The 100Mbps RM129/mth is fixed after contract ends. That's all I got from TMpoint this morning. One side say can and another say can’t. |
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Sep 6 2018, 12:35 PM
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#20
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