Went to TMpoint twice today to downgrade/upgrade my plan

first at 1130am, 8th in queue, yet till 1230pm still got 4 in front of me

have to abandon as have lunch appointment at 1230pm
went back at 130pm, this time got 22 queue in front me, waited for almost 2 hours, only then it's my turn
but thank god it's a cute awek serving me
trying to change my RM139 30Mbps to RM129 100Mbps, was happier when I'm told can get the 100Mbps today as she just need to activate it on the spot
but after click click click, told me not possible today, as need to send technician to do speedtest at my place, was per system my area speed limitation is 50Mbps only