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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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tALEz
post Aug 15 2018, 06:22 PM

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QUOTE(fruitie @ Aug 15 2018, 06:15 PM)
But but, I will fight for my rights. flex.gif
After I get my Turbo first, I don't want to jeopardise my free upgrade. tongue.gif
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Same thinking here.
tALEz
post Aug 19 2018, 11:23 PM

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QUOTE(huze @ Aug 19 2018, 11:14 PM)
Just got turbo 500mbps upgrade area Kubang Kerian, Kota Bharu.
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Congrats. Mind sharing:
- Did you get any notification? Like sms, email.
- Did you restart your BTU?
- What's your package listed in the Unifi portal now?
tALEz
post Aug 20 2018, 05:15 PM

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QUOTE(smysma @ Aug 20 2018, 05:00 PM)
I just got Turbo-ed 800Mbps yesterday.. thumbup.gif
[attachmentid=9984039]
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Nice.
WTA what's the router TM supplied to you?
tALEz
post Aug 20 2018, 05:27 PM

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Curious if priority is given to those who have newer routers supplied by TM?

Those with older routers supplied will get turbo-ed much later?
tALEz
post Aug 21 2018, 10:39 AM

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Anyone with old router (supplied by TM) already got turbo-ed?
Regardless of whether you replaced the router on your own.

tALEz
post Aug 22 2018, 11:21 AM

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QUOTE(nikrizal @ Aug 22 2018, 11:03 AM)
Existing customers who need their equipments replaced to cater the new speed will have to wait next year for the Turbo upgrade
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Worst fear. cry.gif

For those with older BTU ok no choice.
But for router how do we let them know we've replaced it on our own so they can deploy the upgrade sooner.
tALEz
post Aug 22 2018, 11:20 PM

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QUOTE(jack2001 @ Aug 22 2018, 10:48 PM)
I am using ASUS AC68u and gigabit lan connection. However I did now reboot my router today and I was already upgraded.
Alor Setar
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Mind sharing what is the model of the BTU and router that TM supplied you?
tALEz
post Aug 23 2018, 09:38 AM

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QUOTE(fruitie @ Aug 23 2018, 09:25 AM)
Is anybody like me who checks account details via care@unifi app every single day? laugh.gif

Unfortunately still no sign of upgrade yet in Seremban.. sad.gif
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I check web + app. tongue.gif

It's an obsession. We probably won't stop until we get it.
We need help. rclxm9.gif
tALEz
post Aug 23 2018, 11:02 AM

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QUOTE(ahpingko @ Aug 23 2018, 10:35 AM)
i just got the Turbo upgrade 500mbps today.. anyone of you who got the turbo upgrade and also TM come to replace the equipment?  mine dont have.. means kena sendiri upgrade router..lol

my current TP Link Archer C2 cannot go up 500mbps for wireless AC..lol
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QUOTE(ahpingko @ Aug 23 2018, 10:39 AM)
alcatel one.. why ah?
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What about the router. Mind sharing what's the router TM supplied you with?
tALEz
post Aug 23 2018, 12:09 PM

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QUOTE(ahpingko @ Aug 23 2018, 11:15 AM)
forgot what old router they provided previously.. didnt use it at all..
using TP Link Archer C2 + TP-LINK TL-WPA4530 KIT AV500 Powerline ac Wi-Fi Kit currently..
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Can find out the old router model bro? Coz some of us wondering if those with old router will take alot longer to upgrade, or still same as others.
tALEz
post Aug 24 2018, 06:57 AM

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QUOTE(cucubud @ Aug 24 2018, 12:08 AM)
I just checked my Account and found that I got Turbo-ed to 300Mbps at 11:45pm on 23 August.
Sad to say, TM router is hopeless.
Looking for a new router soon.

[attachmentid=9987487]
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Mind sharing what is the router model TM supplied you with?
tALEz
post Aug 29 2018, 07:10 PM

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QUOTE(boxsystem @ Aug 29 2018, 06:56 PM)
Meh, I am getting the usual script reply from @helpmeunifi.
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Same here. And worst thing I just got from them:

"Don’t worry, your WiFi router can support our new speed up to 800Mpbs." I asked how do they know, because I haven't even provided any router information.
"All unifi WiFi router can support our new speed up to 800Mpbs." bangwall.gif
tALEz
post Aug 29 2018, 07:25 PM

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QUOTE(hatakeka @ Aug 29 2018, 07:17 PM)
A little google search for your router's spec doesn't hurt right ? Tak sakit pun kan?!
Refer to first page also can.
Rather than wasting your time and the CS time asking if your router supports 800mbps. 

Upgrade is phase by phase you have a tonne of time to do your research and make sure your equipment can support 800mbps.
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?? Dude nobody's asking CS if our router supports 800Mbps.
We're referring to the post by @Mazda9 here https://forum.lowyat.net/index.php?showtopi...&#entry90100161 hoping to inform TM we use our own router which supports Turbo speeds so they can speed up the upgrade process for us.
Read 1 page back tak sakit pun kan?
tALEz
post Aug 29 2018, 08:26 PM

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QUOTE(SilentVampire @ Aug 29 2018, 08:03 PM)
To be fair, all the new Unifi router can support the new speed up to 1000Mbps, but that is only on WIRED connection. Wireless is not their problem, and they won’t care or support wireless speeds.
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Yes that is understood.
But the router TM supplied for my account is the old DIR-615 router which has max 100Mbps even on LAN.
So when the CS said "Don’t worry, your WiFi router can support our new speed up to 800Mpbs." I was surprised, hence asked how can he make that claim.
And he keeps mentioning 'WiFi router' making his claims more questionable.

Edit: Should add that my conversation with the CS was via DM.
The CS is saying the same things to others via tweets.

This post has been edited by tALEz: Aug 29 2018, 09:07 PM
tALEz
post Aug 29 2018, 10:17 PM

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QUOTE(SilentVampire @ Aug 29 2018, 09:57 PM)
Lol, he just assume that you have the newer router. If I were you, change that old router already.
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Yes sir already changed to the RT-AC68U more than a year ago.
And I'm currently on 50Mbps about to be turbo-ed to 500Mbps, so I guess just nice?
tALEz
post Sep 1 2018, 10:15 AM

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QUOTE(slgan74 @ Sep 1 2018, 09:27 AM)
Recently received the email notified from TM said been upgraded to 500mb, but did speed test only got less 50mb (existing 50mb package speed)
Decided to call TM that mentioned still using Alcatel Lucent I-240-G (which from forum here seem mentioned not able to support 500mb), but TM said no equipment upgrade needs
Q:it's true ? rclxub.gif
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Mind sharing what is written in the email. And also what router did TM supply you with.
As for the Alcatel Lucent I-240-G in fact some have mentioned it is able to support gigabit speeds. So 500mbps shouldn't be a problem for your BTU.
tALEz
post Sep 2 2018, 12:59 AM

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QUOTE(k!nex @ Sep 2 2018, 12:56 AM)
I can confirmed that TM auto upgraded mine out of the blue. I just received 1 sms saying "Yay! A/C: xxxxxxx has been TURBO-ed for FREE! Turn off your modem & turn it back on after 10 mins."
So I went home and test. Power on the BTU , it takes abit longer than usual to get to ready state. I did speedtest to confirm speed upgrade.

I did not register anything or receive any email before hand.

Now I'm paying RM179 for 500mbps DL speed
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Pls share which area you're from. And the model of the router TM supplied your acc with.
tALEz
post Sep 2 2018, 09:22 AM

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QUOTE(SilentVampire @ Sep 2 2018, 08:58 AM)
Good job, if you see the 1st page, the WBR2300 won’t support the fast speed.
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Bro, curious about the WBR2300 specs. I know the 1st page mentions it is one of the older routers and not optimal for higher speeds.
Any ideas where to get the specs for this router? Can't seem to find any from Google search.
tALEz
post Sep 2 2018, 01:39 PM

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QUOTE(SilentVampire @ Sep 2 2018, 12:42 PM)
No idea about the specs, but it is old, and do not have gigabit speeds.
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I hope that's good news for those with old routers then.
Since TM supplied him with the WBR2300 which doesn't support gigabit speeds, but he just got turboed from 50mbps to 500mbps.
tALEz
post Sep 2 2018, 08:28 PM

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QUOTE(enzo0919 @ Sep 2 2018, 06:21 PM)
does router's model supplied by TM affect date of upgrade?  confused.gif
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We don't know for sure, still trying to figure that out. We sure hope not of course.

Fellow forumer @nikrizal (who has contacts with TM insiders) mentioned upgrades that involve equipment replacement (essentially older routers or BTUs) will commence Jan 2019.
On the other hand another forumer posted his router supplied by TM is the Dlink WBR2300 which doesn't support turbo speeds, but he was just turbo-ed from 50mbps to 500mbps.

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