My dear 1st September is on saturday

Hi, you received this email today??

Very true mate..

Understand quite a lot people received Nokia ONU as a replacement. Does it act as a router or modem? Can it support POE.

I might request them to change it, if all credential possible to configure in optical modem over router. Easily for me to manage ubiquiti AP router

So credential and VOIP is all configure inside? 4 of the LAN port will have connection

Replacement of faulty unit?? Anyway it's depend on the exchange be able to support only. I heard from some FT, some of the locations only support huawei or ericsson.

I need 4 LAN port to receiving and sending signal. Any possible? Since I m running AP.

I had enough router mate, my only concern is.

The ONU itself act as a modem already, I look into manufacturing configration. Defo you can configure the PPPoe inside. Then LAN 2-4 should be work by then.

If I bought any AP or Router . Just configure in AP mode and plug and play.

So the turbo upgrade tentatively put to a halt until further notice? Anyone getting upgrade yesterday or today.?

This post has been edited by newbienew: Aug 17 2018, 05:35 PM

Change to cat5e and above cable. Hope it helps

I totally felt your frustration and aggression towards them. Pushing responsibility is their trend, I'm afraid.

- Live chat agent don't seems to be very friendly and everybody given different answered. Hit the poor rating button after the chat conversation, let the management know what their next action to be taken. Meanwhile jeopardize their staff KPI and incentives. Since they are very concern about customer happiness and SMS

Tentatively put to a halt on upgrade @nikrizal shared they will blast on Sept 1 onward. Lets see another 2 week time

Since they given the time frame to upgrade between Aug - Dec and 2019. Let it be for now, this is Malaysia. Our country is far more bigger than Singapore.

- To those who checked on 18th July for Turbo Eligibility on their microsite and to those who received via email.
I m pretty sure , and if they failed to comply what they promised. Take them to court, to claim remunerations

This post has been edited by newbienew: Aug 18 2018, 12:37 AM

@kwss he is right somehow, they needs to upgrade their GPON.

- 8 port available in a white box pole, per street usually comes with 4 white box equivalent to 32 residents

I bet a lot will lodge complaint towards TM. Can you imagine if two household on 800 Mbps and they fully utilize and hogging the download speed. What about the other 30 residential surrounding them

NG-PON2 total network output 40gbps, which means able to cater 40 residents at 1gbps . This is the only solution for everyone to enjoy turbo upgrade


Can we put it in this way, if there is an order raise in your unifi activity the day before. The following day will enjoy the free speed upgrade.

This post has been edited by newbienew: Aug 18 2018, 12:14 AM

Nowadays people focus on down stream over upstream. Unless you working in advertising media and fashion line, highly rely on upload. Theoretically to say, 100 mbps per household is more than enough.

I bet the deployment for FTTH, eyes on Central, not countryside. This is why they are confident for the turbo upgrade.

Actually if you were to compare to England, our internet speed and infrastructure is improving. Their end each household getting inconsistent dl and ul , subject to peak hours and promised on certain speed range. The only telco that offered fully fibre optic services is HyperOptic in London. Rest of the place is prove to a nightmare.

As far as I know from a friend who work in Singapore as network engineering. He told me their PON network output to per building is 26gbps per ISP.
- Singtel owned their personal infrastructure
- Starhub and MyRepublic sharing fibre infrastructure
- M1 owned their personal infrastructure

- Assume if there are 50 units in a building, equivalent to said everybody get 500 mbps for 1Gbps signed up. I haven't take into account for those who signed up 10 Gbps and 2 Gbps yet. Can you imagine, how the speed looks like, if everyone using wired connection

Now we can tell, whatever Telco advertised speed is not what we getting. We being con by them for ages , under the sales agreement. There are no guarantee speed set for peak hours. Anyone have insider information, on how they set the QOS

This post has been edited by newbienew: Aug 18 2018, 12:49 AM

For them to provide 300mbps and above. Most household is on ONU with a fibre patch cord. VDSL2 is unlikely to happen mate

You have any idea the Fibre cable given by TM. Is on single mode or multi-mode? What will be data rate


We can't take Australia as an example, their country is far more bigger than Europe you know. Every single house, is far away from one another. They are not centralized, like Malaysia.

By injecting Fibre to a population which is less than Malaysia. Can you imagine the ROI

This post has been edited by newbienew: Aug 18 2018, 01:31 AM

Since you claim is a single mode. Can I conclude that, from the pole outside my box to my home ONU. It's less than 100 meter away, the speed transmission is up to 10 Gbps

Typical transmission speed and distance limits are
- 100 Mbit/s for distances up to 2 km (100BASE-FX),
- 1 Gbit/s up to 1000 m,
- and 10 Gbit/s up to 550 m.

I understand each OLT generally planted close to the are we living in. Still <1000 meter to the fibre splitter.

Appreciate some insider expert be able to check and reveal, if TM looking to upgrade their GPON?

Their staff answered like a robot.
- The implementation by stages. Rollout 1st phases starting August 2018 until December 2018. Phases 2 started 2019, changed of equipment is necessary.
- We are now rolling out our turbo upgrades as pilot phase first to selected existing unifi customers to the new high speeds of 100 Mbps, 300 Mbps, 500 Mbps and 800 Mbps. We will keep you updated once this pilot phase is completed and when we are ready to roll out to our existing customers nationwide. The eligible customer will be contacted via phone call and SMS upon the confirmation of appointment for the free speed upgrade.
- We cannot check our microsite, and our intranet is down since 18th July.

Put Malaysia to shame. Boo on YOU, every chat agent a story teller. The best they could tell you 'It's management decision' we cannot do anything

- If your case go to their director, means very serious mate
- I deal with most their managers previously. Very poor knowledge, should send them for more training. I think they seriously need to appoint foreign skill workers to guide them on this


Can you describe further. By upgrading their OLT, what are the impact to existing ONT/ONU?

This post has been edited by newbienew: Aug 18 2018, 02:19 AM

Possible they will deploy 10-GPON and NG-PON2. Depends on the population and user.
- There a chances 10GPON and NG-PON2 is already compatible to older standard. There is no necessary for a change in ONT

Let me dive into deeper . I will let you know tomorrow

This post has been edited by newbienew: Aug 18 2018, 02:25 AM

Which router are you using ?

You needs AC wireless card to use 5ghz..

- disabled band steering on most router will split up 2.4ghz and 5ghz SSID

Nucleus used by Starhub, I'm not too sure about MyRepublic. I recall they run their dedicated fibre cable, maybe not now.

NLT used to belong to Singtel. IDA force Singtel to divest the business. For now they are minority shareholder at 20 %.

Singtel belong to Temasek, and Temasek belong to government. Towards the end the money channel back to themselves.

- This will exercise by TM from time being once Fibre is fully deployed in Malaysia.
- Meanwhile TM will contract with other rivals . If were to use their infrastructure pay them a certain amount of fund. Regardless how many customer sign up with them

Charges we expecting in future
- FTP activation is currently charged at Singapore 56.71 SGD per signed up and per relocation. Effective from 2018
- Maybe installation charge.
- Some people might hack the wall and remove the FTP during renovation. So they will charge for rewiring.
- One premises entitle for one time wiring only . Think wisely where you looking to put your FTP to avoid blindspot and poor WI-FI Coverage

10Gbps current charged SGD 189 by Singtel, doesn't mean they are on dedicated Fibre line. They still sharing the same bandwidth with the building and units.
- You have any clue how much a dedicated line only serve to your home ? With multiple mode. Only multinational company can afford that
- Also are you looking to invest in PCI Express 10 Gigabit Ethernet Network Card . Cost you are fortune at USD 250

Consumer grade motherboard, do not have any Ethernet support 10 Gigabit till date.

True, I have no idea why Malaysia still exercise PPPoE. Most countries Obtain ISP address automatically, with credential patch in ONT.
- In Malaysia the IP address more or less the same, if you notice. The IP address given on that area, will be recycle from time to time once reboot.
- I rang once for Static IP, they ask me to fork out another MYR 200 for it. They should look into this, M1 is offering 2 dollar for Static IP.


I would recommend to buy cheap ASUS Router AC86U and AC88U. Please obtain from Amazon

Tips
- Sign up their amazon PRIME 30 days with credit card. Select Expedited delivery to Malaysia.
After that live chat with agent. They will absorb the import tax and delivery charges.
- Travel here most time, mostly bought from Amazon US and UK. They offered a lot voucher for every 100 USD purchase .. at about 15-30 USD per time. After currency conversion, still a great bargain.

Alternatives, please get in Carousell Brand New in Sealed Box comes with 3 year local warranty. Request any friend who work in Singapore to buy it usually 230-300 SGD and carry to Malaysia. Depends on the model you getting


How you derived this calculation. at 800mbps with a 1G file . Takes 10second.
- What I trying to say on my previous post. You won't be getting full speed advertise by them.

This post has been edited by newbienew: Aug 18 2018, 07:30 PM