PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time

Post reserved for something

Streamyx vs UniFi totally cannot compare. Moreover it's 2Mbps vs 30Mbps, totally different. Try UniFi and you will never want to return back to Streamyx. What can you do with 2Mbps?

Moreover, why so worried of contract? You foresee you will not use Internet one day? I always upgrade even before my contract ends, only last round I managed to keep until contract ended because TM free upgraded me from 30 to 50Mbps during contract period. Few months after that got offered to top up RM 10 for 100Mbps which I agreed but contract refreshed 24 months again. Not an issue because it's at my sister's place and her house needs a permanent Internet.

Its worth it...good deal. Ur starting price is lower, later on got offer +rm10 for 50mbps or 100mbps..just relax n wait..they will call u to upgrade

For upgrade offered by tm u would not be penalised. Dun worry about the 2yrs contract.
If u downgrade or early termination maybe they penalised u.

After 2 months of complaining, finally my unifi is bill as it suppose to be...

Being paying RM6++ for 2 months of Unifi 100 package!!!

I just applied for advance 30 plan
any difference applying from authorized dealer vs tmpoint? is it faster to process if apply from tmpoint?

What happened?

I find some dealers can be very fast. I got mine via dealer and introduced to my friend, also equally fast. Installation within two days.

U chk if apply online got 1 month free usage or try chk at shopback website maybe can get cashback

Opt for the rm10 promo to double up the speed...

But not just only the speed was double, the monthly fee DOUBLED too!!

Went to TM point & call 100 for times, still keep charging the ridiculous price...

Until I cancelled my auto debit, only this month start to get things straight!!!

my case is a little bit different. tmpoint says my address not supported and leave me no choice so i find dealer and they told me i can apply and request unifi to support my condo unit. (FYI my neighbours unit all have unifi already) will tm entertain my request? will it takes longer to process?

I remember you were one of the lucky ones who was paying RM 159 for 50Mbps. So now RM 169 for 100Mbps?

In that case, I wonder what the agent can do. Just make sure you don't pay this agent any fees to do such thing.

i tried shopback and they tell me my condo unit not supported. tmpoint also tell me same thing. at the end i found other dealer that says can help me register and request unifi to support. now im not sure unifi will approve or not

what they told me is that i can proceed to register to show unifi that i'm really interested to apply then 80% will get unifi's approval.
wont pay them any fees because they get commission if i apply successfully

today i felt like utilizing the 600 mins free call so i dig up the phone and only found the phone stand..suspected it disappeared during house moving months ago. Like this how ah? can get another free set from unifi? lol

No. Just buy used unit from Mudah. Search for the word "Dect"

Thanks for the heads up . Yup already upgraded my streamyx to unifi lite just now through unifi portal. Kinda convience The installer will come tomorrow morning

My place can only reach until 10mbps. Probably if got fiber optic coming will definitely upgrade further

Yes, because there was an agent who collected money from interested user and pass to TM as so-called under table money. It is in Dispute corner.

I'm still thinking if I want to complain.

Even 10Mbps UniFi is big different with 2Mbps Streamyx, the upload speed does help when browsing.

complain to mcmc

If your place only up to 10M, why they called about upgrading to 30M?

Anyway, eventually its up to you to upgrade based on affordability and your usage. Some Streamyx users have said that they have been offered upgrade to 10M while maintaining their existing Streamyx price like RM88 etc. Not sure what is the criteria for the selection. Whether it is out of town areas or in non-fiber area.

sunday unifi also got work?

yup. got some misunderstanding there. maybe that is just a random agent call. not from official tm. and without the agent knowing my home capability

and rm129 unifi lite & rm139 unifi were just a normal promotion until end of this month perhaps.

Yes, for landed properties.

imma in terengganu. thats why

Other places also will work if you are on landed properties. My first relocation was done on a Sunday.

It seems bonanza campaign is not upgradeable

Kinda regret didnt apply 50mbps at rm189

Now stuck at 30mbps rm139 :sob:

Even im newly applied just a month, but no longer eligible to upgrade cos bonanza campaign is for new line only

If have to upgrade 50mbps it will be original price at rm249

Ahhh

This post has been edited by squall0833: Mar 24 2018, 07:00 PM

I swear to myself if this month they still repeat the same ridiculous charges, I will lodge complains to all relevant departments...

But I think they look into my case seriously after I cancelled the direct debit.

Lets monitor for few more months before I put it back into my auto debit list~

Hmm.....I am starting to wonder how the 'half price, double the speed' promise will work in year 2019 as stipulated by Najib in Budget 2017.......

Park for reference.

Here not kopitiam, can do illegal parking?

Please help to delete the post. Sorry.

Lately the Unifi TV can't watch smoothly. Is it use lots of bandwidth for the stream?

Shouldnt be

Because hypptv and unifi use different bandwidth, unlike streamyx which is shared with the streamyx

Yea same boat , regretted didn't upgrade as well. =(

wait with patient
end of the year or after election or after budget 2019 or got competition from maxis/time/celcom ...from time to time they will sms/call or email offering for upgrade.
just wait

Easy to achieve for TM. They may even have surpassed it already. For me anyway.

Looking at my bill, taking into account internet only and ignoring Hypptv, I'm paying RM99 (299-200+30+60) for 100mbps.
Current price is RM149 (199-50+30) for 30mbps. Half the price, double the speed is 60mbps for RM74.50. Adjust that to 100mbps: 74.50 *100/60 = RM124.17.
Go back to 2016, I was paying RM149 (169-20+30) for 30mbps. Half the price, double the speed for this is 60mbps for RM74.5. Adjust that to 100mbps: 74.50 *100/60 = RM124.17

What was the price for 50mbps back in 2016? I think it was RM229, right?
So RM199 for 50mbps. Half the price, double the speed is 100mbps for RM99.50.

*all internet price only, no HyppTV.

This post has been edited by soonwai: Mar 25 2018, 02:45 PM

Thank you for the info.
Initially thought Unifi TV shared the same bandwidth with Unifi.

my experience with my 3 upgrades in 3 years is...

never wait for call... i never got any call, no message whatsoever about promos.

whenever u read some nice promo that some people got successfully, it time visit tm point, call 100, chat...!!

Just got a call, offering upgrade from 50 to 100mbps for 20rm more hmm..

Are the FOX movies channels 401,402,403 included in Jumbo pack or until 31March only?

If I don't have any tv at home can i proceed with the unifi 30mbps installation?

Yes. A tv is not necessary, and only useful for HyppTV.

I think they’re part of Jumbo pack. Yay for those who have it. Pretty good channels.

Yes hope Fox channels are not temporary. With Jumbo pack, there is not much need to download drama series or movies, I dont even watch Singapore Channels nowadays. And there is no need to subs Astro.

HyppTV got so good or not. I stopped downloading since years ago but its contents still not up to my taste.

My family already overwhelm with so many UnifiTV channels that if possible and allowed I might cancel the Ruby pack to reduce my plan by rm30.

I still prefer my own Android box.

Yes, I intend to cancel Ruby too if it is allowed but after a year. Well, though chances are low but will fight for it since I will still have Jumbo package after all.

ANDROID TV box will be my next purchase.

jumbo, now with fox channels, is a good all round offer - and simple to use.

ruby has all old stuff, not exciting.

to get other stuff, new, latest... vod, livetv, eng, chinese, thai, usa, uk, sg, live sports... get a good box.

u then have endless entertainment 24/7 - for all in the family.

Yes that is my intention n once workable would convert my siblings astro to this setup.

After bought Android TV Box I had uninstall unifi TV everywhere app.
Felt that unifi TV is rubbish
Happy streaming everything with 100mbps

Just to check any of the hypptv channels are in 5.1 surround or 1080p? My current box shows 720p with no surround.

I still have UniFi TV Everywhere in my box because I am away from home (good for local channels) and though I have Astro Go installed in my box too.

No. Audio is all stereo 2.0.

Video is 1080i 50hz.

Come on Jumbo pack not rubbish lah.

OK lah... depend on personal interest.
It still useless for me, so I just uninstall
because others APK file can run all the channel which jumbo have, and still have others more.
and some channel in Jumbo is not in play TV everywhere app though

thank you

last wednesday i got a call from TM offering me upgrade to 100mbps for RM199 (the package includes 600mins free call per month to land lines AND mobile). the marketeer said that the modem need to be changed for this package and a technician will call to arrange the time and date.

but up until today no one called me. no sms about this package. no email as well.

is this legit?

wowwww 100mbps for RM169 oni????? jealous much lorrr!!

Chances are low as you cannot make any changes to the package to be entitled for the RM200 discount.

If u say Jumbo on unifi tv is rubbish, u will must be an expert on hd, 4k live streaming.

Jumbo on unifi playtv app is rubbish, though.

Becos it is in sd.

Astrogo already improved to hd.... unifi playtv has a lot to catch up.

Oh I from the beginning also mentioned is unifi TV everywhere app.
Because run on TV Box, there is only the way to stream hypptv right??? lol
HyppTV box provided by them which I dont know throw where already,
last time when they come and do upgrade to 100mbps, also did not replace me one,
so I just bought a TV Box and stream whatever I want now,
so to me nothing special on jumbo package on the everywhere app

You need to understand these APK thingy are not permanently there. They will come and go, even those so-called subscription.
Been using boxes for years and have experienced many times.

I only trust my Astro Go and UniFi TV Everywhere will be there. The only thing is it is not good if I'm not in Malaysia as they only accept Malaysia IP, probably need to use VPN to Malaysia. Shall try in my next business trip.

Oh ya correct. It keep changing.
And I keep following lo.
Never subscribe to any paid one too.
And maybe I am not full time streaming for this, so it not a problem to me.
Most of time stream youtube or VOD on some apks. (seldom have time to watch live channel)
Followed a FB group which related to android tv box, there always keep-up-date any apks.
So still easy for me. (ops sorry a bit OT already )

But using 100mbps for streaming still good (back to unifi topic )

This post has been edited by SzeMeng76: Mar 26 2018, 05:09 PM

Sooner or later, you will be as frustrated as me. I have been through what you are going through now.
I'm also in those FB groups, to a point I said no thanks anymore to keep changing free APKs. Since my box can install Astro Go and UniFi TV Everywhere, I quickly do it. Last time before I bought this new box, I chose those subscription ones, it is still far better than those free ones. But I go for monthly subscription, so not worried of kena scammed or what.

UniFi TV, I agreed may not have so much of content, still a reliable source for local TV channels. Sometimes I just want to watch some local live shows and etc. Though seldom but good to have.

Still thankful to my UniFi subscription.

I wonder what will be TM next plans.

They are beginning to migrate more people to the higher speeds of 50 mbps and 100 mbps.

Will they be launching perhaps 300 mbps or 500 mbps in the next 2 years.

You can still watch singapore channels for free without astro on Toggle app,web version also got. They air newest dramas with english subtitles, you dont get to view all eps for free acc but still get to watch every episode release daily. Some older shows are exclusive for singaporeans though but easily solved with vpn.

TQ for the suggestion, but currently don't have android TV box yet.

u shud try to dig up the hyppbox, get it to work!

maybe u will change yr mind about unifitv... not unifi playtv which is crap.

there are not many "free" methods to get reliable 1080i 50hz for some of the better channels, even with 100mbps.

hi guys

recently received a call for a 100mbps promo from 50mbps

I accept it.

I wonder what router will they provide to me for this package?

the representative said the personnel will come to change my modem.

may I know what modem/router they will provide?

few days ago I went to my friend's house. he is using black tp-link with TM logo on it. I forgot to look closer for the model number.

HAHA ok but need time to find out.
But hypptv only can watch hypptv channel and that is which is cannot attract me.
I seldom watch those live channel actually.
Because only have time streaming during weekends when off
Still prefer those China VOD apk just watch back the show I interested.

Those VOD stream 1080P just good, just stream 4K a bit troublesome. haha

well, if jumbo has nothing to attract u, then even 8k also no use la!!

that's why it's good to have CHOICES...

while other country already offer 10gbps broadband

I thought 300 or 500 is already in the pipeline and supposed to roll out this year. We shall see.

That would be the TP-Link C1200 or D-Link DIR-850L.

thanks. both delivers equal performance right?

what is so good about jumbo? i have it too but i seldom watch it. those movie is so outdated....

wtf

I'm using 50mbps at RM179 + RM20 call plan. They offered me RM219 for all the same + new free modem.

How come my offer seems more expensive? how come yours got fee call plan one woi

This post has been edited by diversity: Mar 27 2018, 11:10 AM

I wonder when they will half the price as promised in Budget 2017

I'm thinking they won't but will offer speed increases instead.
And the logic?
It's cheaper to offer bandwidth upgrade because not everyone can use all that extra bandwidth so their cost increase will be minimal whereas a price cut will immediately impact their income stream and thus their profitability and ultimately TM's stock prices.

how top get best offer from unifi? rather tha wait their call?

About equal but C1200 has problems with stability. It keeps rebooting by itself but I’m sure that’ll be fixed in due time. DIR-850L is the more stable one for now. Wifi for both are quite weak (low TX power.)

rebooting by itself probably fixed with new firmware 15/02/2018...
just updated mine last week and my IP maintain the same until now

thanks

That’s good news. Any other problems still present?

don't have any problem with this router before
except for its taking forever to reboot, I don't have this problem with my old ASUS RT N12

This post has been edited by neooren: Mar 27 2018, 01:07 PM

If got hyppbox means already have jumbo or need to subscribe it?

Exactly like your username. TM diversified same package but different price to different customer. Seems like they don't have standard promotion package since there's too many different price and package.

Pay a visit to nearest TM Point.

Several packages.. dif prices, diff contents.

R u on streamyx or something else?