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Unifi Official TM UniFi High Speed Broadband Thread V33, Enjoy Your UniFi

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post Mar 24 2018, 12:25 PM

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QUOTE(zuhairabakar @ Mar 24 2018, 11:53 AM)
TM called me to upgrade my streamyx 2mbps to unifi 30mbps from RM 110 to RM 139

Is it worth the upgrade? Current streamyx contract will end on Sept. And the new 2 years contract renewal is killing me  mega_shok.gif

I always be thinking that in two years time, there always be a new better plan coming  unsure.gif
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Its worth it...good deal. Ur starting price is lower, later on got offer +rm10 for 50mbps or 100mbps..just relax n wait..they will call u to upgrade smile.gif

For upgrade offered by tm u would not be penalised. Dun worry about the 2yrs contract.
If u downgrade or early termination maybe they penalised u.
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post Mar 24 2018, 12:36 PM

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QUOTE(AnsonKC @ Mar 24 2018, 12:30 PM)
I just applied for advance 30 plan
any difference applying from authorized dealer vs tmpoint? is it faster to process if apply from tmpoint?
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U chk if apply online got 1 month free usage or try chk at shopback website maybe can get cashback smile.gif
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post Mar 25 2018, 12:10 PM

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QUOTE(squall0833 @ Mar 24 2018, 06:58 PM)
It seems bonanza campaign is not upgradeable

Kinda regret didnt apply 50mbps at rm189

Now stuck at 30mbps rm139 :sob:

Even im newly applied just a month, but no longer eligible to upgrade cos bonanza campaign is for new line only

If have to upgrade 50mbps it will be original price at rm249

Ahhh
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QUOTE(NeoArcadia @ Mar 25 2018, 10:59 AM)
Yea same boat , regretted didn't upgrade as well. =(
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wait with patient biggrin.gif
end of the year or after election or after budget 2019 or got competition from maxis/time/celcom ...from time to time they will sms/call or email offering for upgrade.
just wait smile.gif

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post Apr 2 2018, 07:50 PM

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QUOTE(RickJames09 @ Apr 2 2018, 07:20 PM)
Guys. I have TP-Link Archer c7 (AC1750-V4) and tried to replace the current DIR850L given by TM. The internet all okay but Hypptv - no connection. Already complaint to TM and their guys came over and said this is Tp link problem. Something like Tplink do the update and what not, that's why hypptv cannot be used.

But when I bring along my Tplink router and hypptv box to Tplink store in Lowyat, when they tested it, all okay. So weird. Anyone having the same problem or can give me solutions?
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While waiting for others to reply maybe u can read here if any related to config tplink router
https://www.blacktubi.com/tp-link-unifi/

This post has been edited by enduser: Apr 2 2018, 07:51 PM
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post Apr 7 2018, 08:44 AM

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QUOTE(Rudd @ Apr 6 2018, 10:37 PM)
How to know what package of iptv is offered in mine?


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Login at ur unifi portal
Most of the package u subscribe will be stated there

Or live chat / call 100
Or visit tm point
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post Apr 14 2018, 11:56 AM

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QUOTE(fkinmeng @ Apr 14 2018, 02:29 AM)
But I'm not using tm router, im using asus rt-n12hp and huawei ws880. Both also same case.
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You hv 2 diff router there so can exclude it already.
Im not sure whether ur router can do logging or not.. if it can then try to logged the speed for 1 week then make a official complaint to tm. The problem might come from their side.


QUOTE(fkinmeng @ Apr 14 2018, 02:21 AM)
My speed will drop from 30 to 20 after few days, is it a bug or what? Once i restart the router, the speed gets back to 30 again before the cycle repeats.
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I believe u hv test this with ur phone, pc or laptop rite?

Btw ur on fiber or vdsl?

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post Apr 20 2018, 09:08 AM

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QUOTE(Xefron @ Apr 20 2018, 08:44 AM)
wait till i said 100Mbps at RM149 do exist. drool.gif
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very gooding biggrin.gif
got news for higher speed?
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post Apr 26 2018, 07:33 AM

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QUOTE(victor_hoh @ Apr 26 2018, 06:06 AM)
They screw up my bill too. These entire section in the bill used to be RM219 - RM70, which is RM149. But, they have given a "Discount HSI" at the top of the bill worth RM38.29. However, it was in previous month date.

The only similarity between u and me is that, they have adjusted the HyppTV packages for us. This is because both of us subscribed to Jumbo Pack + one more extra pack. They have removed the extra pack and left only Jumbo Pack, since the Jumbo Pack now includes everything.
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yep, recent activity by unifi in changing the hypptv pack have made the billing go hay wire.

Made a call last week to 100 to complain, been passed from billing officer to sales n promotion officer after they say nothing wrong with the bill . Their sales says my bill is also correct haha, then passed back to billing section.

immediately i know that their biiling & sales is not synchronized.

Then shoot an email complain to tm with cc to mcmc, n you know what immediately after that received sms says i got rebated .

so, its solved for now until the next surprise come again from them..ill sure they will be another, haaha



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post Apr 26 2018, 06:47 PM

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QUOTE(jian5481 @ Apr 26 2018, 06:24 PM)
Any UniFi agent out here can help me?

My place doesn't support 50Mbps.....
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1. U stay at condo?

2. For 30mbps rm139 promo not sure hv ended or not. As MGM said u need to ask nicely at tm point about that... try ur luck
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post Apr 27 2018, 02:24 PM

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QUOTE(victor_hoh @ Apr 27 2018, 01:16 PM)
Update to my problem. I received SMS regarding some rebate, but it is still not accurate.

More information after I talked to the billing department. Basically, even though they have removed your other HyppTV package (since Jumbo Package now includes all channels), they are not going to reduce your monthly commitment. They are going to reduce your discount on the High Speed Internet to balance off the money you saved from your removed package.

So for me, I used to enjoy 50 Mbps speed paying RM219 - RM70 = RM149. This month onwards, it will be RM219-RM30 = RM189. This is wrong, because I should be enjoying free upgrade from 30Mbps (it is under the Thank You 2017 package).

FML.
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Put the detail in email n send to help@tm.com.my and also cc to mcmc.
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post May 2 2018, 07:53 PM

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QUOTE(shahulhamid @ May 2 2018, 09:39 AM)
why my unifi special discount from rm50 go to rm20 in unifi portal, my bill also increse to 272.95( with gst). before this 200.35(with gst)
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Happen recently when tm change the hypptv package offering, for my case from jumbo to ultimate.
U need to lodge complain to them.
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post May 22 2018, 08:54 PM

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QUOTE(YoungMan @ May 22 2018, 08:18 PM)
What is the admin password for Dir-850L on firmware 2.09TM? Trying to help a friend here, it seems TM technician change the default password from blank to something. Tried a lot of combination online but unable to login.
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Hv u look at the bottom of the router?

http://www.dlink.com.my/how-do-i-reset-my-...ctory-defaults/
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post Jun 21 2018, 08:40 AM

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QUOTE(Xefron @ Jun 21 2018, 08:16 AM)
Don't be shocked if, for the next 3-4 years, we might see a reduction of broadband pricing but the calculation is different.

No more fixed pricing per plan, you pay what you use like electricity or water since quota based is not suitable and despise by Malaysian.

Maybe they will follow how electricity is used, the more you use the more you pay because bandwidth is not cheap.

As far I am concerned, right now the 80/20 rule applies where the minority of the internet users are the heavy users of the bandwidth.
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Emmm i dun think tm gonna do that. TM is a glc by which gomen hv share. If they do this dun be shocked the minister will be out of job or lucky enough new gov will take over for nxt 5 yrs.

If its a private company they can do whatever they like smile.gif
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post Jun 21 2018, 08:55 PM

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QUOTE(FaezFarhan @ Jun 21 2018, 08:11 PM)
......but it’s been pretty unstable compared to the old 50mbps.
Can u explain more how u conclude its 'unstable' ?

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post Jun 23 2018, 06:08 PM

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QUOTE(FaezFarhan @ Jun 23 2018, 06:00 PM)
How much is it? Locally here in kb it’s rm528.
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Chk at lazada bro

https://www.lazada.com.my/products/asus-rt-...ol91k5&search=1
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post Jul 10 2018, 01:16 PM

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QUOTE(Max @ Jul 10 2018, 12:40 PM)
youtube are ok.

just the hypptv on tv lag/stutter if my PC streaming youtube or doing speed test.
its heavily affected the hypptv..  sweat.gif
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What router u used? Ur on 100mbps plan?

Normal senario if using tm standard router 850l when do speedtest or streaming concurrently while watch hpyytv.

Advised to upgrade to a higher end router.

This post has been edited by enduser: Jul 10 2018, 01:18 PM
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post Jul 12 2018, 05:46 PM

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Ill seriously think TM shud offer range of router because they got the volume.
They can charge a lil bit lower price from rrp n provide warranty.

Win-win situation for them n customer.
And another revenue stream for them also
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post Jul 12 2018, 07:41 PM

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QUOTE(prokiller1199 @ Jul 12 2018, 06:46 PM)
TM now giving different router besides 850l and c1200 dy check this out
[attachmentid=9911449]
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Might be this one

https://www.blacktubi.com/review/d-link-dir-842-review/

D-Link DIR-842 AC1200 wireless router review

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post Jul 13 2018, 08:25 AM

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QUOTE(stasio @ Jul 13 2018, 08:18 AM)
Where you see price RM399.....?
I saw RM539.......!!
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Yesterday rm399...now already increased
Ur a bit late.
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post Jul 13 2018, 07:22 PM

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QUOTE(Xefron @ Jul 13 2018, 06:41 PM)
TM also having a problem to decide which router they want to supply for 800Mbps. Pricing is the issue.
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Why dun they give option for higher end router with a reasonable charge to their client.
I believe ppl willing to pay if they know its a better router they will get.

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