Dear fruitie , hiha123 is correct. When I was on RM219 50MBps with Jumbo and Ruby, I enquiry them whether I can terminate my Jumbo Pack (then upgrade to 189 for 100Mbps + free Jumbo Pack) like 20+times. I can confirmed that the discount given to you is bundled to the unifi tv packages. If you have two pack, the two pack need to stay with you to be entitled for the discount given earlier. In other words, if you insist to terminate one of the unifi tv pack, the discount on the internet will be voided.

Only those with old unifi TV packages / Jumbo Lite pack user need to call 100 manually to choose which pack they prefer.
And yes, my unifi portal also stating the old Ruby name without the Plus. But we can enjoy the enhanced content already.

Today you think you got the best discount, but there are more better packages / discount waiting for us to complaint tomorrow ...
For example, When I was on 30/50Mbps RM219, I got Jumbo and Ruby, which I guess the cheapest already. Who knows they drop the price to RM199, then RM179 included with VAR pack. Later got 189 for 100Mbps + free Jumbo pack... Now I downgraded back to 30Mbps RM139 with Ruby Plus Pack, and I will stick to it, deny all future upgrade offer to save my money.

The final monthly price will remain unchanged even TM agreed to let her to terminate the Ruby Pack RM30 (I doubt that). I can confirm this when I request to downgrade Ruby Pack RM40 to RM30.

This post has been edited by zkteh: Apr 3 2018, 04:54 PM

Hi, Max2006

Because when TM gives discount, they only deduct from the internet part. When your ruby pack is less RM10, then TM will remove the extra RM10 discount on the internet. In other word, the final bill will not be changed.


I assume you are 100Mbps user + jumbo + ruby

299 - 210 discount = 89
60
40
-----
189
-----


After downgrade 40 to 30, will become like normal user

299 - 200 discount = 99
60
30
----
189
----


After all, it depends the person who handles your downgrade order, if they say your monthly bill will become RM179, and your next bill confirms it, then congrats. Thank you.

Congrats. Just curious, you paid the wrong bill first and they rebated you afterwards?