PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time




This post has been edited by sHawTY: Sep 21 2016, 10:20 AM

congrats.. ....1st?....

so i ask here la

i wanna ask something especially to who is UNIFI contractor
yesterday i go to my bos home to check her unifi installation.
the contractor install last week but my bos not satisfied with the contractor
because she has to pay CASH rm1500 to the contractor
so after check the installation i also not satisfied, so this is the question.

1. about the CASH my bos paid, as i remember any extra charge will charge on 1st bill not CASH to the contractor. the contractor pull the wire from 100M manhole not the manhole near her house. so the payment because of this.

2. i check the wire from manhole. the contractor pull wire from manhole and use inside longkang(about 40M) before go to my boss house. why they not use manhole to manhole? this is SOP for Unifi contractor? longkang got rat and water la

Congrats on new thread!

any1 here used innocom rgx4400 provided by tm?
got any issue when browsing with phone?

mine the browsing sometimes always slow loading the website, need to wait around 10s to load. seem like slow dns
but test with laptop, no such issue
speed, got full speed , 30mbps down, 10mbpa up
dns: using google dns 8.8.8.8
ipv6 enabled, google ipv6 dns
latency jitter all should be fine.

but still slow browsing on my phone, both is android. using chrome.

got this issue when tm replace old router to this rgx4400

parking

I think your boss get conned by the contractor, as my understanding the cable cost outside the house are not bear by the user, its bear by TM. Your boss better report to TM about his case.

This post has been edited by calvinlaw510: Sep 21 2016, 01:33 PM

hi all,need ur help/inputs here..

just bought tplink ac750 to replace my old dir router for my unifi.after setup done and able to get wan ip at the status im not able to access to the internet via lan or wifi.any1 able to advise/help me on this issue?thank you in advance

i already tell her that the contractor con her
just need verification from lyn member especially about using longkang to connect 2 manhole

Does your devices (PC, phone, etc.) able to get IP address from the router?

bravo on V27!

are there any OKU unifi packages? TQ

There is OKU package for Unifi as in here.
Somehow it looks like TM have not update their latest 30Mbps/50Mbps for OKU yet.
Their page still offer VIP5, VIP10 and VIP20.

NAT Acceleration On or Off

Hye guys how to know if tm people actually is laying unifi cable? Just now got few tm workers digging hole and layinf cable...but not sure if its unifi or not. My area dont have unifi yet so should i get excited by this work done by tm?

usually they place a signage on the road something like "Projek Jalur Lebar Tinggi"

Hello can anyone tell me that is legit ?

I've requested to TM that I want 30MBPS speed for Rm179 previous promotion price currently is RM199, 3 days later I received a call and they said I'm eligible for this promotion. While gathering all info such as payment,speed etc.. I asked her if I could just go to TM point and upgrade there because I've other bills to pay. She said no TM point will give you the current price then I ask how could you give me the promotion price? and she said she's from sales department and she have authority to do that.

All the equipment remain same(Unifi 5Mbps equipments) as she said she will upgrade from there (Only speeds) I will get another 2 years contract again and 1 year contract for all equipment replacement for free which means I can call TM technicians to change my equipment ( Because I really need to change my router tho ).

Anyone had this experience before ? I haven't upgraded it yet I've requested for 1 day time to consider but still feels a bit suspicious...

Should I do it ?

Hm they only place sign
Awas kerja2 TM di hadapan.

I am wondering what other cable TM lays underground..other than unifi cable

When you all download torrent, are you using vpn. I was able to get into extratorrent.cc downloaded one pdf and then it kena blocked di.

It could also be maintenance works by TM such as replacing faulty cables.

Don't forget, besides fibre optics cable, TM also have copper cables underneath.

Alamak. I thought all copper cable are by the tiang.

Malaysian pattern
that why got ton of complaint due to giving wrong info

Usually from the exchange to taman are all underground (could be fibre or copper). Then when reach your taman, there will be a box (old type looks like rocket, new time a rectangular box) then from there overhead copper via the tiang to each house.

i never use any vpn to download torrent. so far so good...

This post has been edited by calvinlaw510: Sep 21 2016, 06:12 PM

The latest hypptv box come with Google Play App? I have the old Huawei EC6106V5.
Is it possible to request TM to replace with the new box?

This post has been edited by gin&tonic: Sep 21 2016, 07:55 PM

i get my 4 yrs old 1st gen Hypptv STB replace with the new Huawei EC6106V8 few weeks ago by complain to TM about the screen tearing once awhile. All my devices warranty renew when i upgrade to 100Mbps, so i eligible to change the new STB without charge.

This post has been edited by calvinlaw510: Sep 21 2016, 07:37 PM

Dont think too much, just grab it.

Selective Promotion normally comes via phone, and if you go to TMP you are not going to get the promotion point, unless the manager willing to talk to you and give you one, that is if s/he is around.

So other than faulty box & upgarde unifi plan, one cannot exchange to the latest box?.

This post has been edited by gin&tonic: Sep 21 2016, 08:13 PM

Disable IPV6 on both WAN and LAN (DHCP). See whether it improves.

Just google it...

Yes legit. My previous VIP 5 to VIP 10 also offered by their marketing team.

Thanks. Will call them tmr.

Anyone knows of any telco with OKU packages? Need to get one for an OKU friend. TQ

Recently, I had my router changed due to over heating. received DLINK AC1200 DIR 850L.

Last 4 days of monitoring, been good, lesser heat, stable connection on wifi as well.



This post has been edited by VeeJay: Sep 21 2016, 09:12 PM

Never hear any telcos offer OKU packages except the VIP 5, 10 and 20 era from TM.

your boss apply thru agent or himself at tmpoint ?

If agent, should get advice from agent, if tm point you boss should reject and refer back to tm point.

any non-standard installation is direct pay cash to contractor.

1.why they not use manhole to manhole?
Possibility - malas
- mainhole blockage

2.longkang got rat and water la
normally if thru longkang, contractor will use microduct to protect the fibre.

hi , is anyone know can downgrade package from 30mb to 10mb?

nope, the last I checked, consumers cannot downgrade below the minimum offering, that is 30Mbps

may i know what u mean ' non standard installation'?
as i know, if the near man-hole didnt have 'unifi port', so its TM responsible to provide it
this contractor charge from far away manhole to her house

There is no more 10Mbps for application, so yeah cannot downgrade to 10Mbps.

so whoever sign up as new applicant minimum is subscribe 30mbps ??

Yes.

i want unifi 50mbps on high rise building

Can
Move to newer apartment that uses full fiber connection

For older apartments that uses copper also can, tell the building management to pay for the Fiber layout
Kalau BM banyak soal, tell everyone in the building to stop paying service charge until BM agree to pay for the Fiber layout

My neighbor upgraded from 4mb to 30mb 2 months ago. She told me not to upgrade as ever since she upgraded to 30mb, she has trouble with the internet. A lot of downtimes and the speed is even slower than 4mb occasionally.

I am on 10mb. Really tempted to upgrade to 30mb. But after hearing this, it kinda put me off.

Is this an isolated case or does this happen a lot? Doesn't really make sense to me... Same line, same modem, just different speed so why is there a problem all of a sudden?

So far no issue for me when i upgrade from 10mb to 50mb to 100mb...so far so good, i got what the advertise speed all the time, except major issue on TM side.

Thanks for your input. After doing some reading today, I believe those that upgraded to 30 or 50mb need to buy a new router as the router provided by TM can't handle the new speed. My neighbor didn't buy a new router so I believe that is the issue.

It doesn't make sense for her internet to have so many problems just by upgrading to a faster plan. No changes at all.

Did your neighbour complaint to TM instead to you only? TM may be about to troubleshoot the problem. TM router may need to replace with new one free of charge. What for need to buy new router by your own.

This post has been edited by jhleo1: Sep 23 2016, 10:50 AM

They just change new router for you if it is FAULTY,if not faulty,they not change for you and they just troubleshooting the router setting,they will say go to buy router yourself if you feel that the router provided by TM have problem.

Because everything provided by TM is crap
It's a fact. Everyone knows it

all 3 households of my relatives using TM provided router for years with around 10 devices each before I upgraded to WS880 when it was cheap, no router-related problems at all....

'everything' and 'everyone' so easy to say. Doesn't make it true.

My AC 1200 DIR815L, is working fine as well, as was my previous modem/router on streamyx/unifi

And yeah, there are some users who had experience some isolated issues, but it aint right to generalize as you said...

Honestly speaking the stock router for me is working well too just that the WiFi signal is weak, cannot reach most of the places at home. I added AP earlier to use the WiFi signal and now also using WS880.

Just curious, did you tried changing the wifi channels (or use wifi analyzer to validate best channels)?

My house must be fairly small then =p

Did change few times WiFi channels. It is the stock router's issue.
After I added the AP, somehow the signal becomes stronger and WS880's signal also stronger than stock.

Mine small too, from my room to bathroom only 20m away but straight dropped to 1 bar signal.

Hi guys

Just check on the UNIFI website, currently they are offering VIP30 & VIP50 which is 30mbps for the cheapest i saw is rm199, do they still offering 5mbps or 10mbps like last time?

Thanks

Nope, no more VIP packages. Now minimum is Advance 30.

I had the same disconnection issues as well when I upgraded to the new 30mbps early this year. Then early this month, my Hypptv box kaput so I called TM and they came and replaced the tv box for free. According to them, when a subscriber upgraded the package, it automatically comes with 1 year warranty on all the devices (TV box, router, residential gateway).

I told them abt the disconnection issues and they told me that the Unifi new Dlink DIR850L router would solved the problem and I asked them how to get the current one (white orange color) replaced with this new one. They say that if the current router is faulty then it will be replaced for FREE.

Last week, 'out of the blue' the 6 years old router's antenna broke and I called TM and they came to replaced it with the new DIR850L for free. No more disconnection issue

btw, the new DIR850L AC1200 comes with dual band, 2.4GHz and 5GHz.

hahaha...you nutty fellow....and yeah the DIR850L been serving me well. I'm using 2.4GHz, havent tested with 5GHz yet.

I ordered TL-WR841N on lazada by cash on delivery in RM49 (Discount to RM59 and take RM10 coupon),in this afternoon I just recieved the router, the delivery is fast as I expected and when I open the parcel,the router box is sealed and covered by the another box that is from ookas (quite trust store and I bought a pendrive before).Now I am using the Wi-Fi with that router and so far so good,just when I upload some videos on YouTube,the upload speed is super fast but it just disturb the download speed and the website is load very slow-looks powerful,but can somebody guide me how to change back that upload and download speed are stable(30mbps download and 10mbps upload)?

i think cost alot rite? for fiber to wire the whole apartment

good for you,actually 6 months before white orange color router that provided by TM also got faulty,but they just replace brand new one with the same router,I still feel strange and recently I just called about connection issues at my pc with that router,technician just came and say no problem,ask me to change router myself, then start from that day,I don't want call technician come to our home anymore,waste my time for wait them come...call technician still cannot change router,so what I can say,buy router ourself,that it,I now just use the router that I bought myself,more better than the router that provided by TM and super cheap,only RM49 and no need waste time about the internet issue anymore...

Anyway of getting a free replacement of Hypptv top box to the latest model?

You must prove that it is spoilt. Be smart with your reasoning and you will get it.
I didn't replace mine though, still the second generation but my friend is not using hers, so she gave it to me.

easy, because now we are having the intermittent lagging issue, you can use that reason to request for a new one.

dun understand

This post has been edited by zkteh: Sep 23 2016, 11:02 PM

how to force management to upgrade fiber optic ?

paradox...
btw, u should input the numbers exactly same as your package , if u r using bandwidth balance function of the router.

I mean when I upload videos on YouTube,the upload speed is extremely higher until 20mbps or even 25mbps then the other computer load the website extreme slow simultaneously.

you are simply causing bufferbloat for your entire network.

Please read:

Bufferbloat articles :
https://www.bufferbloat.net/projects/bloat/...i/Introduction/
https://wiki.openwrt.org/doc/howto/sqm
and..google

test your bufferbloat here
http://www.dslreports.com/speedtest

@fruitie and other 30M users

I tag Fruitie is because I only remember her XDD

Okay, I think I might have explanation/answer for why we as 30M user are NOT getting full 30M of speed nowadays.

From my opinion, TM cares about bufferbloat (or simply just want to save bandwidth?)

Bufferbloat means high latency when a network buffering too much of data (at peak of the speed)

Where you can notice ur skype (VOIP) is not stable, ping (gaming) becomes higher or browsing page seems slow responds when someone downloading/uploading at full speed.

In short,

Bufferbloat = high ping when downloading/uploading at ISP provided full speed

Solution,

Limit the peak download/uploading speed

For example, 30Mbps will be > 28Mbps

That's it, limiting speed.

And yes, speed scarifies but it gives you a more smoother network.

Back to topic,

now TM limiting 30M > 28M, and suprisingly when we do a bufferbloat speed test, my bufferbloat for downloading is good (low), which means bufferbloat solution is applied here.



Which also means TM is not limiting our speed in a FIXED value?

If fixed 28M, then if I do bufferbloat speed test, I will get higher ping while downloading.

for example (but this is while uploading la)



What I actually means is TM maybe is doing bufferbloat setting in their side (for downloading only)



The end.

----------------------------------
Just sharing how SQM works.
----------------------------------

SQM tuned OFF

http://www.dslreports.com/speedtest/5076145

SQM turned ON

http://www.dslreports.com/speedtest/5076187

if you compare with the above one, both ping is low even when in full speed.



Bufferbloat articles :

https://www.bufferbloat.net/projects/bloat/...i/Introduction/
https://wiki.openwrt.org/doc/howto/sqm
and..google 😀


test your bufferbloat here :

http://www.dslreports.com/speedtest

This post has been edited by zkteh: Sep 24 2016, 11:11 AM

Interesting......hmmm but not everyone is getting around 28Mbps, so how would you explain that?

testing for selected user?

and I am guessing only lol

so until now there are some full speed user here?

I am also a full speed user b4, but now already become 28M

This post has been edited by zkteh: Sep 24 2016, 12:15 PM

hmmm maybe...I have no answer as well

Here is my 2 days ago test




My current test (wifi)



ANd this is from my cell



This post has been edited by VeeJay: Sep 24 2016, 12:25 PM

What a comprehensive post. I will check it out later.

My friend is also still getting more than 30Mbps, nothing surprise.

ok noted

and how about your bufferbloat speedtest....

This post has been edited by zkteh: Sep 24 2016, 01:40 PM

I have investigate this in few minutes,and it seems resolve by limit the upload bandwidth and put the download bandwitdth full,then just now I just test upload video on YouTube and it seems works,it only can reach 12mbps and the other computer/gadgets can load the website very smooth now.Looks the problem is resolved.


This is the process when I uploading YouTube videos.


bufferbloat speedtest.

This problem is just happen on the other router,the router that provided by TM is no problem at all but it is slow.
Why the problem happens on the other router actually?I just curious about this problem actually.

The download speed drop from 30 to 28 reminds me of "the more you gamble in casino, the worst your luck goes". I remembered my VIP20 was above 20 downs and up. Leaving my torrent run overnight and I noticed when I never download anything it doesn't go 20+ anymore

There you go..


This post has been edited by VeeJay: Sep 24 2016, 06:59 PM

Strangely I can't run the bufferbloat speedtest, which one should I click? DSL?

The disconnection you are facing, are you referring to the PPPoE connection being disconnected? Or just the wireless disconnection??

Just for Wireless connection.

If the high rise got fiber, can apply 100Mbps.
If the high rise got copper, can apply 50Mbps, but depends on the attainable speed. Just walkin to TMPoint and said that you wanna go for 50Mbps and ask them to check your attainable speed. The attainable speed will depends on the copper quality from equipment room until the telephone port at your house

too bad for high rise...

Giys, i am facing sometimes when my unifi is not in use, my dlink woreless router will having the internet led blinking in orange color, just like when it is booted up. When i connect or use, it will become yellow and has internet.

Is there any sleep mode or auto disconnect when not in use??

Hi,

Need help. Just upgraded my office Unifi from 50Mb to 100Mb but couldn't get my Asus RT-N14UHP (which works fine previously with 50Mb) to get the 100Mb. The newly installed 100Mb works fine with the TM given router (Dlink DIR 850L).

Please help. I'm thinking to replace the DLINK DIR 850L with my ASUS RT-N14UHP cause it seems stable and suitable for office usage.

Thanks.

not bad.

anyone using homeplug? what is the suitable model to get for 30mbps unifi?