Unifi Official TM UniFi High Speed Broadband Thread V27, We Want Cheaper Price!
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 Sep 23 2016, 12:00 PM
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#1
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Junior Member
141 posts Joined: Dec 2012  
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QUOTE(jhleo1 @ Sep 23 2016, 11:50 AM) Did your neighbour complaint to TM instead to you only? TM may be about to troubleshoot the problem. TM router may need to replace with new one free of charge. What for need to buy new router by your own. They just change new router for you if it is FAULTY,if not faulty,they not change for you and they just troubleshooting the router setting,they will say go to buy router yourself if you feel that the router provided by TM have problem. |
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Sep 23 2016, 08:39 PM
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#2
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Junior Member
141 posts Joined: Dec 2012
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I ordered TL-WR841N on lazada by cash on delivery in RM49 (Discount to RM59 and take RM10 coupon),in this afternoon I just recieved the router, the delivery is fast as I expected and when I open the parcel,the router box is sealed and covered by the another box that is from ookas (quite trust store and I bought a pendrive before).Now I am using the Wi-Fi with that router and so far so good,just when I upload some videos on YouTube,the upload speed is super fast but it just disturb the download speed and the website is load very slow-looks powerful,but can somebody guide me how to change back that upload and download speed are stable(30mbps download and 10mbps upload)?
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Sep 23 2016, 09:36 PM
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#3
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(azrilyp @ Sep 23 2016, 07:43 PM) I had the same disconnection issues as well when I upgraded to the new 30mbps early this year. Then early this month, my Hypptv box kaput so I called TM and they came and replaced the tv box for free. According to them, when a subscriber upgraded the package, it automatically comes with 1 year warranty on all the devices (TV box, router, residential gateway). good for you,actually 6 months before white orange color router that provided by TM also got faulty,but they just replace brand new one with the same router,I still feel strange and recently I just called about connection issues at my pc with that router,technician just came and say no problem,ask me to change router myself, then start from that day,I don't want call technician come to our home anymore,waste my time for wait them come...call technician still cannot change router,so what I can say,buy router ourself,that it,I now just use the router that I bought myself,more better than the router that provided by TM and super cheap,only RM49 and no need waste time about the internet issue anymore...I told them abt the disconnection issues and they told me that the Unifi new Dlink DIR850L router would solved the problem and I asked them how to get the current one (white orange color) replaced with this new one. They say that if the current router is faulty then it will be replaced for FREE. Last week, 'out of the blue'  the 6 years old router's antenna broke and I called TM and they came to replaced it with the new DIR850L for free. No more disconnection issue  btw, the new DIR850L AC1200 comes with dual band, 2.4GHz and 5GHz. |
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Sep 24 2016, 06:55 AM
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#4
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(zkteh @ Sep 24 2016, 12:01 AM) dun understand I mean when I upload videos on YouTube,the upload speed is extremely higher until 20mbps or even 25mbps then the other computer load the website extreme slow simultaneously. |
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Sep 24 2016, 03:16 PM
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#5
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(zkteh @ Sep 24 2016, 09:26 AM) you are simply causing bufferbloat for your entire network. I have investigate this in few minutes,and it seems resolve by limit the upload bandwidth and put the download bandwitdth full,then just now I just test upload video on YouTube and it seems works,it only can reach 12mbps and the other computer/gadgets can load the website very smooth now.Looks the problem is resolved.Please read: Bufferbloat articles : https://www.bufferbloat.net/projects/bloat/...i/Introduction/ https://wiki.openwrt.org/doc/howto/sqm and..google  test your bufferbloat here http://www.dslreports.com/speedtest  This is the process when I uploading YouTube videos.  bufferbloat speedtest. This problem is just happen on the other router,the router that provided by TM is no problem at all but it is slow. Why the problem happens on the other router actually?I just curious about this problem actually. |
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Sep 24 2016, 10:10 PM
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#6
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(jolmy @ Sep 24 2016, 10:58 PM) The disconnection you are facing, are you referring to the PPPoE connection being disconnected? Or just the wireless disconnection?? Just for Wireless connection. |
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Sep 26 2016, 08:22 PM
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#7
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(azrilyp @ Sep 26 2016, 05:45 PM) hehehehe.. maybe u should called them to come and fix it or get it replaced with a new router even when u have the RM49 router. When they came to your house, quickly change your router to the Unifi stock router. Once they replaced it, put back your RM49 router. At least if they replaced it, you have a backup router... They come many time that is same person,they not intend want give me router unless FAULTY,they just looks speedtest okay only then they go out of my house,and they told me that go to change router yourself if you want good speed,I give the hint for them about the new router that given by TM,but still not intend to give me....SO Now I don't want call them come again and better change it myself even the other devices get some problem.Now my RM49 router is works very well now,and I feel so good by using this router after few days and no problem at all. |
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Sep 27 2016, 08:22 PM
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#8
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(WinkyJr @ Sep 27 2016, 05:26 PM) http://www.lazada.com.my/d-link-dsl-2750e-...dem-690953.html Obviously cannot,because it only support streamyx onlyguys, d-link dsl-2750e good? compatible with unifi? any good recommendation? been thinking to get one my wife's iphone always have problem with the wifi |
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Nov 14 2016, 09:22 PM
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#9
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Junior Member
141 posts Joined: Dec 2012
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I have noticed that some website cannot access by using google DNS,the method to resolve is change to OpenDNS server to replace it.
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Nov 14 2016, 10:16 PM
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#10
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Junior Member
141 posts Joined: Dec 2012
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Update:I found that some website cannot access in OpenDNS as well,I think TM there have some problem regarding DNS
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Dec 1 2016, 03:28 PM
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#11
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Junior Member
141 posts Joined: Dec 2012
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QUOTE(retsmot @ Dec 1 2016, 03:17 PM) update for my speed issue if anyone interested as reference... really?they really say like that?Last month ask them come then they say go to change router myself....I also 30mbps as well and I use that router that you say,the situation is same as you.Now I use TL-WR841N for TP-Link,everything works smoothly.so i went to make complaint at tmpoint about my 30mbps getting only 20mbps speed. 2 hours later, i get a call from technician say will come replace router with new one on saturday. no charge! he told me my old orange/white router old liao cannot support 30mbps. |
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