bravo on V27!

are there any OKU unifi packages? TQ

Hye guys how to know if tm people actually is laying unifi cable? Just now got few tm workers digging hole and layinf cable...but not sure if its unifi or not. My area dont have unifi yet so should i get excited by this work done by tm?

Any source for this? Xefron, care to shed some lights here?

where do you get this info ?
what i know...

On Site Support
‘On Site Support’ is when a TM technical team is sent to your premise to provide technical support or
rectify problems with your TM service. Depending on the cause of the problem, there may be a fee of RM53 (incl. GST) for ‘On Site Support’ service.

What the?! Modem now no longer under lifetime warranty?

That should be a typo
Home Gateway is the router.
Modem should be the Broadband Termination Unit (BTU)

Please someone help me solve this:

I took unifi 30mbps pack in May 2016. When my hypptv subscription expired on 13 June 2016 and I logged on to the TM website and subscribed to the hypptv global package. Ever since then the page is showing that I have incurred RM 384.9 cancellation charge even though I just upgraded my hypptv package.

I called them and logged a complaint with them and they acknowledged that it is a system fault. But they kept closing the ticket. Then I was advised to go in person to their service centre and write a complaint. I did that on 17 Jul 2016.

I emailed them after 1 month and they said they had to do a detailed investigation which is why it's taking so long. But I had to pay the fine in the meanwhile because the billing kept calling me and saying even if investigation is ongoing I need to pay to keep service ongoing. They also gave me a second ticket number saying the previous one is too old and yet this issue is still unresolved.

It has been almost 3 months. Please help me with this. I am so tired of this.

I've contacted their customer support both by phone and email. I'm not sure what MCMC is?

only available at selected resellers...don't ask me whom...coz i also don't know.

Hi i can help u to register this, please check pm if u are intrested

Does anyone have experience of relocating UniFi line? I'll be moving to a new place soon which is just a neighbouring taman of my current place. I checked in UniFi coverage, this house is covered and with available port. The current tenants also told me, they don't have UniFi so their port should be still available.

I know I can call 100 to ask but I know you guys are faster than them. Do I need to pay for this relocation? How to kick start like how long in advance?

Thanks.

16. What if I need to relocate my UniFi service? Are there any charges that I need to pay?
Relocation requests can be made at any TMpoint outlets and is subject to service availability. The
relocation fee of RM300 shall be waived (for first time relocation).

my unifi modem and connection located downstairs and the signal is poor at my study room upstairs. at the same time i have N600 wireless dual band TP link modem that was bought in Australia. can i use that modem without issue as it is australia version and how to configure it for both internet and hyptv.

I am still on VIP5. Anybody know any ways to get a free upgrade to 10mbps from TM?

Already past 2 year contract (ended in March) and also prompt payment via auto-debit since subscribing the service.

Call TM helpline and ask them the process of termination
When they ask why, just tell them you are getting lower price with Maxis Fibre

Soon someone from the promotion team will call you back with some offers

If u sign 10mbps last time, many get promoted to 30 mbps, 5mbps one macam kena left out haha

alternatively, you can complain to skmm about unfair treatment, most likely you will receive an upgrade after 14 working days.

that's how i got mine.

don't need case number, just input to them that you complain to TM but no action taken.

My home just install Unifi, have not open to register yet. What do you all think? Is apply now or wait until next year?

most ppl here got FREE upgrade from VIP5 to VIP10 dy, including me, whether will free upgrade again to ADV30 next yr totally no idea
but for you to add RM10 to upgrade to VIP10 with free upgrade to ADV30 next yr  , get them to email you in black and white if you want to go ahead with it

add RM10 != free already la. That marketing department logic 404.

Most of us got free upgrade from VIP5 to VIP10 without any charges. Ask them back why you got charged instead lol