Hello. I'm on VIP5, got upgraded to 10Mbps few months ago.

My area is Seri Kembangan. For the past 2 weeks until today I've been having problems with the Internet, especially at night/midnight. Most of the time I can't even open any website, it'll just keep loading and loading. And whenever I think it's stable, opening ONE website will cause the ping to shoot up to a whopping 1000!

Of course, I've done the basic stuff like restarting router and all. Called up TM twice. On 11/10, operator told me there was a maintenance going on around my area and it's affecting tons of customers. Told me it would be okay the NEXT DAY AFTERNOON.

Same thing for the next 2 days. 13/10, called them up again and this operator told me there was NO maintenance, at least none that's affecting me. She helped me to only switch the port and problem still remained. Told me to wait till next day.

I don't even know what I should ask... Like, is there any real maintenance going on or what should I do?

Oh yeah I never mentioned this. I tried both wired (PC) and wireless (laptop), and both came up the same. Things would seem OK until you try to open a website. Even though when things seem to be stable and smooth, I can see the ping is still very high. And I'm testing all these while no one else is using the net, only me.

Well about the heat thing... I do turn the router off to let it rest everyday, so I guess it does have a decent cooldown. Though I don't think it could be a cause of it? Because my family rarely turned it off and it didn't affect anything. And this problem has started since about 2 weeks ago. :/

This post has been edited by Sylleth: Oct 14 2016, 06:44 AM