Oct 6 2016, 11:48 PM
QUOTE(sHawTY @ Oct 6 2016, 02:03 PM)
The free installation is only for the first 15 meters counting from the entrance of the first hole they need to drill for the Fiber cable to enter your house
You will be charged if the total Fiber cable they need to use exceed 15 meters
If they are trying to charge you for less than 15 meters, call the TM helpline right away, file a report to TM helpline right infront of the installer stating their name, the phone number that they use to call you when they arrive at your home
If they told you count 15 meters from the pole, that's a scam as well
Ignore the installer even if they begged you not to file a report. Cancelling the report will only encourage them to make the same mistake to other customers
TM Helpline - 100
Good info. I always thought it was 15 metres from the pole. Didn't know it was counted from the wall of the house.You will be charged if the total Fiber cable they need to use exceed 15 meters
If they are trying to charge you for less than 15 meters, call the TM helpline right away, file a report to TM helpline right infront of the installer stating their name, the phone number that they use to call you when they arrive at your home
If they told you count 15 meters from the pole, that's a scam as well
Ignore the installer even if they begged you not to file a report. Cancelling the report will only encourage them to make the same mistake to other customers
TM Helpline - 100
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