PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time

Post reserved for something

Congrats on V31... version going up, hopefully unifi prices come down...

They usually stays reserved until the end.

Yellow All HEHE

How to check for coverage online?

this lead me to no where

https://www.tm.com.my/unifiAdvance/Pages/GetItNow.aspx

using unifi lite at the moment

Stable ? Nett price ?

This post has been edited by doremon: May 11 2017, 12:38 PM

Congrats on V31...parking

Congratulations for new v31 thread !

Congrats on V31. still no improvement

So fast v31, congrats.
Anyone here didn't qualify for the double speed upgrade?

This post has been edited by crackedbox: May 11 2017, 02:30 PM

Anyone in Subang Jaya been upgraded?

Yes. Got. From VIP5 to Unifi Lite 10 on 14/4/2017.

This package got 3 prices sweat.gif
Rm209.00
RM219.00
Rm229.00

My friend jumping2 cause his 100mbps paying RM209.00 + 6% jib fee = RM221.55 - RM2.00 (Auto Debit)

-------------------------------------------
100Mbps for 221 ? the price is acceptable

just curious...

download speed is important for downloads
upload speed is important for online gaming

am i correct or...?

yes upload speed plays a major role too.

Congrats on new thread V31.

Anyone from Equine park area (postcode 43300) already have their speed upgrade?

50mbps up to 100mbps (Foc) and existing 100mbps will get same rate as 50mbps. Issue now is some got RM209.00 some RM219.00 and some RM229.00

I mean WTF is this. This is really Fup to the moon.

what ??

RM209 for 100mbps ?

While I'm paying RM179 for 30mbps

RRP for UniFi 50 is RM249 including 1 HyppTV Pack worth RM30.

209,219,229 meaning some got discount up to RM40.

Im going back to Damansara Uptown TM point tomorrow. If they wont give me that rate I will downgrade for 10mbps. Upset to the max now till I dont care anymore.

Still waiting for upgrade from 10 to 30 here in Bandar Sunway.

Let us know after your visit to TM point.
Any idea if we can get better discount at TM point or go thru their appointed agent ?

You have to sweet talk to them (Personal touch). Dont scold them. They will try to help you up. Also all depends on your luck.

That's y I got additional Rm20.00 disc from RM299.00 to RM279.00 for my 100mbps.

if only sweet-talk tactic can remove the hypptv option...sigh


This post has been edited by lyc1982: May 11 2017, 04:17 PM

Bro if can Ive done it lah . Ive tried. They said cannot. System tied blah2 unless this Shazalli Ramly can do something about it lah.

Seriously paying additional RM70 to Rm80 for the same service. This trigger everything. really bastard lah TM.

Guys I have the DIR-850L router and I upgraded the firmware to 2.08TM recently

Since then I am facing Wi-Fi issues, sometimes it won't work and also few of my older devices can't detect 5GHz Wi-Fi anymore but previously they can detect.

What is the problem ?

Try hard reset the router, then reconfigure everything again.

Finally!!!



Waiting for so long... speed upgrade done --> from 10Mbps to 30Mbps!
Location is in 43300~ going to test it tonight after work~

Still waiting to upgrade from 50mbps to 100mbps...
Monthly bill about rm269 for 50mbps...

Seriously stupid and unfair treatment. Been using unifi so long since release. =.=

configured but right now some websites not working like speedtest.net lol

any settings required for Settings>Internet> Service name / Primary DNS all those ?

btw still not detecting 5GHz wifi

Question. Y your 50mbps expensive yah ?

so far ok, RM129 package, still waiting for my first bill

Wth suppose to be rm149.00 right ??????

Check this thread, post #50:
https://forum.lowyat.net/topic/3237458/all
Seems to be firmware problem.

Good luck. Just so you are mentally prepared, the customer service people don't really care if you surrender/terminate.

Still expensive with the rm20 discount.

you may check here

Some said its firmware issue, but I'm currently using 2.08TM without any issue.

You may try downgrade firmware and hard reset and test again.

i qualify but didn't get the upgrade yet.. from 50mbps to 100mbps

I did not get a fair treatment from TM

Not only you, other people too...

until now still cant get my 50mbps upgrade.....

Anyone having shit speed? I'm based in Klang.

I might have missed something but what are the qualifications again for the speed upgrade? Last time I did apply online for the speed upgrade and received an email about it but till now still waiting. Did they introduce more terms?

Tested just now... confirmed it's 30Mbps

How to deal with it?
TM don't have a damn

No. You just have to wait for the upgrade to come
I myself applied for the free upgrade in January and was first promised to get the upgrade in March then in April checked again, they changed it into June

Not worth complaining. Just wait
If after the end of the year we still don't get the free upgrade, then we can all file a complaint to SKMM/MCMC

Life still goes on, ranting here and there doesn't benefit you and your family.

Dear all,

I received email from TM Takeout today regarding how to register and watch iflix on HyppTV set top box:



But whenever I visit iflix.com, I only see 30-day free trial (see below), how to fix that?



I tried Firefox, Chrome, MS Edge and even Internet Explorer. Also tried clear cookies. Tried Safari in iPad, tried iflix app in iPad, tried Chrome browser in Android phone etc.. also tried visit from this address: https://partner.iflix.com/my/en/tm/, I will then ended up at the same 30-day free trial offer.

Please help!

Are you connecting using wifi from unifi or using other telco?

Old plan? When TM 1st launch 30mbps add on rm50 for 50mbps.

This post has been edited by saikit25: May 12 2017, 01:19 AM

i don't know about qualifications.. i checked before at thank you surprise website and it said that i'm eligible for free upgrade..

sabar...still 7 months to go till 2018

I am connecting with Unifi, using LAN cable to my PC.
DNS set to Auto.

Any chance to get the new stb? Mine is the old grey one from 2011 and sometimes disconnect while watching huhu

I am just curious. Do TM gives out new STB if one is broken down after a year and I am still subscribing to unifi.

Hi. I am using DIR-850L router. Could someone teach me how to disable IPv6?

Yes is you want to restart the contract.

What is STB?
FYI, they change my router for free after 2 years of using it.

can it be only iflix from hypptv box?

Set-Top-Box

Need new STB? No problem... renew contract.

Warranty cover up to 1 year.
Renew contact will get new device.

Just got back from TMpoint Damansara Utama.

Sad for all 100mbps subs (No Discount at all). I should've downgrade to 50mbps last year.
Regretted like shit now.

For those subs rate RM209.00, RM219.00 & RM229.00 for 100mbps is an upgrade from 50mbps (Foc) adjustment from TMpoint & Agents assistance. Not all can get this rate. Selected once only (Whatever that means).

Decided to downgrade to 10mbps Lite. Unfortunately can't be done cause 100mbps subs using different system.

In the end throw me an additional RM20.00 discount (RM259.00 + 6% = RM274.55nett). If someone (Pure 100mbps) can get this rate, this is the lowest rate for existing 100mbps. If you can get lower than this please let me know how you do it.

I've done my best. Disappointed yes but no choice cause I need 100mbps cause sharing with 7 to 8 notebook under one roof plus 5 Iptv.

This post has been edited by doremon: May 12 2017, 11:52 AM

But Lite is way too petty for your heavy usage/sharing.

The idea is to see what's my available options. If managed to get 10mbps, I will have to break the news to my family members lor

Have to think about myself now. Economy not so good huhu

exactly, that time u should have signed up the rm229 50Mbps because u will get 100Mbps for the same price.

yup. for heavier users or who shared among many users then 50Mbps at rm179 is more worthy than rm129. no to forget rm179 includes ruby pack. so extra rm50 get ruby pack and 40Mbps extra of download speed plus 15Mbps of upload are actually more worthy.

This post has been edited by westlife: May 12 2017, 12:43 PM

Different RM31.80nett. That's a lot

Morale of the story. Future, never sub new package immediately. Wait for it till superb promo

but it is rm31.80 x ? =

? - the no of months you remain in TM.

RM229.00 x 6% = RM242.75 (50mbps aka 100mbps) & RM259.00 x 6% = RM274.55nett (Pure 100mbps)

RM242.75 - RM274.55 = RM31.80nett (Different)

For my case. Others I'm not sure.

Next year 31 May 2018 my contract end.

Hope can get fresh discount by then huhuhu.

This post has been edited by doremon: May 12 2017, 01:47 PM

Unifi sucks! The line is not stable, the statement never send to our home. Reported a few complaints, still same. So we decided to terminate. When called up, the telephone support said can only terminate our line after Jan 14, 2017 without being fine penalty. So we did it on Jan 18, 2017. Now they want to fine us penalty because they said the date should be counted from installation date. How can we expect that the information given by their customer service through phone call is wrong and now they still want to give us fine! Terrible service!!

Salute to those majority of pro100 users that still paying RM329+

RM348.75nett monthly .

Ohh.. If that stb broke down, then i wont be able to watch hypptv unless i purchase a new stb from tmnut then?

Oo ok. Coz initially thought that they introduced new T&Cs. If they did then only I'd rage.

just pm iflix on FB. My case was like this..i cannot access iflix from iflix apps (android tv) without login however still can use browser to enjoy iflix. So, i contact iflix through FB n they required unifi id to identify the problem. In my case, i need to register new account n iflix has transferred remaining subscription into my new account.

i have the same problem, cannot access without login.

good to hear that iflix provide such solution, i might contact them later.

New app? can totally control via remote 100%?

I wonder if you go to TM Point to terminate your unifi, will they try to counter offer. Any sifu's mind sharing their experience?

I think only area with low Unifi subscribing rate will have something like this.

Depends. My case they counter discount . Just that I need more discount huhuhu.

So in the end, did they give you more discount?

Yup. Less rm20.00 but still in the high side

U need to make the download is done 24x7 to make the subscription paid worthy.

Hahahahaah indeed

but that also means u need to spend a lot more to buy storage such as Hardisk in order to store them.

Because 100Mbos to typical home users quite overkilled.
(Not speed only I am referring to but the price paid for)
Rm3xx per month spent on broadband unless one house got really a lot of users are sharing and all of them are doing heavy duty things else it is really not worthy to pay the amount.

This post has been edited by westlife: May 12 2017, 06:25 PM

Like this.

This post has been edited by soonwai: May 12 2017, 06:24 PM