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Unifi Official TM UniFi High Speed Broadband Thread V31, Speed Upgrade Coming Slowly
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Vaselle
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 May 23 2017, 01:32 AM
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New Member
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Hi bro, i want to ask if its possible to switch from Maxis to Unifi without termination fee? I have been dealing with disconnects for days almost weeks, once every month, i have no idea why. Always "concentrator not reachable and authfailure"
Whenever the TM people come over behalf of Maxis, they couldnt find any problems because they come so late my connection was back. But then it repeats again and lost connection. I have made 4 reports in 5 months of service because of this and i'm at my limit.
It takes more than a week for Maxis to come over and i am left hopeless in that duration. Just want to ask if possible to terminate thier contract from all these problems im having... cheers.
This post has been edited by Vaselle: May 23 2017, 01:34 AM
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Vaselle
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May 23 2017, 11:12 AM
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New Member
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QUOTE(Ihearttm @ May 23 2017, 05:56 AM) 1 week no connection? I thought maxis is 2 days then come your house? For unifi tech to come is next working day. They take 2 days for technician to call, then set appointment to come 1 week later. In the end they ask TM to come which is under Unifi. Might as well i pay Unifi service then? |
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Vaselle
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May 23 2017, 11:16 AM
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New Member
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QUOTE(westlife @ May 23 2017, 11:01 AM) seems like maxis fibre connection is always having problem. i have two unifi connections, one is at my house and one is at my parent house. both are running perfect without issues. although maxis is providing higher speed and slightly cheaper pricing (used to be but now comparing to unifi lite, it is more expensive). but they are still riding on tm infra, so any issues or problem, u may end up dealing with two groups or more of ppl. lucky i did not choose maxis. else may stuck with them for 2 years contract. i think u cannot switch without termination fee since u are under contract. but if u want, u need to collect solid evidences of the regular disconnections and press maxis hard to resolve it, if no, report to MCMC then force maxis to terminate your line without penalty. Ya i regretted it, thier technical service is shit, ive been redirected to technical assistance 3 times in a row in one phone call. All they can say is "Sori, we make report 4 u, call u back later k" I hope 4 report complains enough to terminate the damn contract. |
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