I'm currently a 50mbps user.

I started using Unifi back in 2011 with 5mbps and 2-3 years back i renewed my contract and upgraded to 30mbps. They upgraded my package, renewed my contract but did not give me a new set of set top box.

Recently they upgraded my package to 50mbps while the set top box is still the one from 2011. I asked for an upgrade to my box but they're asking me to renew my contract again.

I do not want to pay for the new set top box and do not want to renew my contract (why should I?) since they did not gave me a new box when I renewed my contract to 30mbps back then (technically they owe me a box). Can I report to MCMC on this issue and get them to help me upgrade the box?

This post has been edited by LovelyPotato: May 21 2017, 11:41 AM