I wonder if you go to TM Point to terminate your unifi, will they try to counter offer. Any sifu's mind sharing their experience?

So in the end, did they give you more discount?

Afer a month plus experiencing network degradation performance issues with my unifi 50mbps plan which I only manage to get only around 15-20 Mbps.

TM level 1 and flying squad has collected all the logs and troubleshoot but still failed to resolve the issue and the ticket was escalated to NOC last 3 weeks urging them to manually upgrade my speed asap to 100mbps as my upgrade is due in June (as per system) as they suspect it's due to port congestion issue. 3 weeks plus has passed and no action or update by NOC to act in my ticket.

Finally, I filed an official complain to MCMC, Shazali Ramly (TM CEO) and CTO on Friday morning raising g my dissatisfaction on my issue and also on pure discrimination on the TM pricing plan which why some are paying RM209, RM219 and RM229 for 50 Mbps plan.

Now, I'm just gonna wait and see their response as I have given TM too many chances and time and yet they failed to update or act on my ticket which was logged 1 month ago with them.

This post has been edited by Mazda9: May 13 2017, 05:36 PM

I'm confident for express resolution as
I have been trying similar approach in the past based on my previous experience. Fingers crossed and let's
Hope for the best 😀

This post has been edited by Mazda9: May 13 2017, 11:02 PM

Hi, I'm using Asus RT-AC87U with unifi 100 Mbps. Works flawlessly and superb coverage and bandwidth as I enabled both 2.4ghz and 5ghz band.

No additional configuration required.

Yes

Lol! Download ... download and do more download 😀

This post has been edited by Mazda9: May 24 2017, 01:50 PM

Fucking TM kept delaying the surprise upgrade. First say, march then April then June and today I checked it says after July 2017

Anyway else in similar situation but have already got their free upgrade done?

It could be related to your unifi account. Try to reconfigure your unifi account again on the router as this is a common issue and if still not resolved, then it's network related

Which area bro?

Just received a call from TM. They are coming over to upgrade my speed to 100mbps on 1st of June. (Afternoon slot)

Finally lah !!! 😀😀

Quick question guys,

Those successfully upgraded to 100mbps, will they take back your current existing equipment when they come to your house to replace with new equipment?

Any idea what's the router model they provide for 100mbps upgrade?

I recall some even got double upgrade.

Some got 20-50 Mbps upgrade for free prior to budget announcement and now again free upgrade from 50 to 100mbps.

Thanks bro. Yea, 8240 is the current TM btu.

That's for sure but in my case I'm using Asus 87U router and wanted to know what's their stock they cater for their 100mbps plan.

Nice 👌

Don't loose hope. You will definitely see light at the end of a tunnel 🙏

Lol! My free upgrade was push from march, April then June and the last I checked 2 days ago was after July. I was so f***ing angry and upset and suddenly today I got a call from TM informing they are coming this Thursday to upgrade me.

Insummary, the website doesn't show accurate information

This post has been edited by Mazda9: May 29 2017, 05:18 PM

Nice 👍