QUOTE(Harapan @ May 11 2017, 01:47 PM)
Anyone in Subang Jaya been upgraded?
Yes. Got. From VIP5 to Unifi Lite 10 on 14/4/2017.Unifi Official TM UniFi High Speed Broadband Thread V31, Speed Upgrade Coming Slowly
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 May 11 2017, 02:17 PM
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#1
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3,076 posts Joined: Jan 2008  
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May 15 2017, 09:34 PM
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#2
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QUOTE(zftrans @ May 15 2017, 08:20 PM) Hi all, You already got your free upgrade from 5Mbps to 10Mbps, you still want another free upgrade to 30Mbps?Will all existing 10Mbps customers get upgraded to 30Mbps? I'm one of those original adopters of VIP5 from back in 2011. Been using the same package until they made the free upgrade from 5Mbps to 10Mbps. Wondering if ppl like will get a speed bump from 10 to 30 by any chance? Cause I've been reading that some 10Mbps users got upgraded to 30. Thanks. |
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May 23 2017, 10:11 PM
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#3
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QUOTE(watabakiu @ May 23 2017, 10:03 PM) Something is not quite right. Received SMS/email informing me that my package has been upgraded to 50mbps, but I am still maxed out at 30Mbps download, 10Mbps upload. Did you Off and On your router?Any recourse for this? |
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May 23 2017, 10:27 PM
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#4
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QUOTE(watabakiu @ May 23 2017, 10:23 PM) I would switched the router/modem off whenever I leave the house.. It does count as Off/On my router, right? Yup. If that is the case, report to 100 and get them to check why still with the old speed. |
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Jun 14 2017, 12:25 PM
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#5
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QUOTE(pandera999 @ Jun 14 2017, 12:08 PM) i jsut realized that.... Tm did not give me hypptv box You subscribed to which package?  cz we dont use hypptv.. since i pay it per every month.... i think i gonna claim the hardware even not using... any document i need present as proof?This post has been edited by cucubud: Jun 14 2017, 12:26 PM |
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Jun 14 2017, 01:08 PM
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#6
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QUOTE(pandera999 @ Jun 14 2017, 12:40 PM) 30mbps package... upgrade from vip10 last time Do you mean they did not give you the HyppTv box when you subscribed to VIP10?So long already, how to claim back? |
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Jun 16 2017, 09:36 AM
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#7
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QUOTE(enzo0919 @ Jun 14 2017, 07:41 PM) Hi, May i know how to change the hyppty package from Aneka to Sports, I just did a swapped from Ruby Pack to Jumbo Lite Pack through TM Live Chat.it seems the price of sports pack has been dropped to RM30.. My current bill package is UniFi Advance Plus 50Mbps (Thank You Campaign 2017) - RM189.75 i wonder if i change the hypptv to sports pack, will my Unifi's price become normal price-RM2XX.XX Anyone has tried before?? It cost RM5 to do the swap (one time charge). I was informed that my monthly bill will remain the same after the swapped since both packs cost the same (RM30). I was on VIP5 with Basic Pack earlier. Free upgrade to Unifi Lite 10 in April 2017 and they gave me Ruby Pack and HyppTv Everywhere. |
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Jun 16 2017, 01:53 PM
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#8
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QUOTE(jamkuwong @ Jun 16 2017, 12:41 PM) Just had a live chat with TM staff about changing hypptv pack. I'm currently on Aneka and would like to change to ruby pack since there are same price now. The staff say can change with 1 time service charge rm5 but hypptv contract will be renewed 1 year. Anyone here have the same answer by tm staff? I did not ask about the contract as my Unifi VIP5 was subscribed last year.I swapped from Ruby Pack to Jumbo Lite Pack. Yes, there is a service charge of RM5 for the swap. |
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Jun 17 2017, 02:01 PM
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#9
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QUOTE(sjn kishka @ Jun 17 2017, 12:28 PM) Been to TM Point yesterday to change my aneka pack to jumbo pack lite..but the lady there didnt know bout it, till i show the sreenshot fr my phone..later she check with the system n there is a new pack I applied for the swap from Ruby Pack to Jumbo Lite Pack on Thursday. 20 minutes ago TM called to confirm the swap. 5 minutes ago received the SMS to inform the swap has completed. Checked and confirmed Jumbo Lite channels are in and Ruby channels are out. after the change she said its gonna take up to 7 working days for the changes to b effective |
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Jun 17 2017, 07:46 PM
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#10
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QUOTE(sjn kishka @ Jun 17 2017, 07:12 PM) Quite fast for u Yes. I went through Live Chat. swap it through live chat? |
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Jun 18 2017, 07:08 PM
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#11
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QUOTE(biatche @ Jun 18 2017, 05:58 PM) anything worth watching on hypptv? does it have all the channels astro has? I never subscribe to Astro before so HyppTv channels are good enough for me. |
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Jun 23 2017, 07:27 AM
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#12
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QUOTE(JohnLai @ Jun 22 2017, 10:50 PM) ? I thought this one already exists where subscribers need to fork out RM1 to retain the number? Last time Unifi, they give you a new phone number. Now, you can transfer the old Streamyx phone number to Unifi.QUOTE(cyberian @ Jun 22 2017, 11:07 PM) where to access live chat?  QUOTE(arrsoo @ Jun 23 2017, 12:08 AM) logon to mytm.tm.com.my once logged in, you shall be able to see the chat at the bottom right  |
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Jun 23 2017, 10:12 PM
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#13
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QUOTE(spikey2506 @ Jun 23 2017, 09:17 PM) Crazy TM. I was charged RM300++ in my latest bill for early termination of Aneka Pack when I changed to Jumbo Lite. I asked many times during the call to CS last time and they confirmed that I would only be charged RM5 for change of pack. Time to make noise to TM I thought we are allowed to swap packages?How long have you subscribed to the Aneka Pack? |
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Jun 24 2017, 08:49 AM
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#14
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QUOTE(spikey2506 @ Jun 23 2017, 11:05 PM) From my understanding, if the monthly is the same, we are allowed to swap. Jumbo Lite and Aneka both priced at RM30. CS also confirmed no penalty. So I am sure this is a mistake by their billing dept I swapped from Ruby pack to Jumbo Lite, no extra charge. I didn't see the RM5 charge in my bill too. |
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Jun 29 2017, 12:39 PM
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#15
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QUOTE(zac1 @ Jun 29 2017, 12:31 PM) Recently i have change to 30mbps unifi from maxia fibre Disable ipV6 on the router and try again.what i got is tplink 1200 router from TM Problem is ,using PC or Ipad on wireless and do speedtest ,speed no problem 36mbps download and 12mbps upload but when i connect to mobile connection is very very slow ,load until timeout ,no matter samsung ,xiaomi ,meizu or asus and so speedtest ,download 35mbps and upload 0mbps ,not sure what happen and sifu can help ,asked tm ,they say no problem from thier server and reset the port still the same |
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Jun 30 2017, 09:02 AM
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#16
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3,076 posts Joined: Jan 2008
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QUOTE(GamaX320 @ Jun 29 2017, 04:30 PM) Live chat with TM last week he told me my upgrade will within this month but until now yet upgrade You still have to wait for one more day.  |
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Jul 3 2017, 10:23 AM
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#17
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QUOTE(nikrizal @ Jul 3 2017, 06:12 AM) lucky got 600 min! Those upgrade from VIP packages got 600 mins quota?I thought those packages got free calls to TM numbers without quota? |
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Jul 11 2017, 03:55 PM
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#18
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QUOTE(cyberian @ Jul 11 2017, 02:18 PM) Can help me on this? I tried to change the new password. but it wont work too... not sure if i missed any steps Factory Reset the STB? how to reconfigure? One Unifi Account link to one STB MAC Address. Currently your Unifi Account is link to your STB MAC Address (with your Login ID and Password). When you changed your brother's STB (eventhough you input your Login ID and Password) the MAC Address is not linked to your Unifi Account. Thus cannot work. To make it work, you have to call 100 and get TM to link your brother's STB MAC Address to your Unifi Account. Once they update the information in their System, you are good to go. |
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Jul 11 2017, 07:25 PM
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#19
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QUOTE(cyberian @ Jul 11 2017, 05:58 PM) just install hypptv apps will do? i have HiMedia andriod Box, maybe that's better option for me then That bad ah?that's what i tried to do, TM said they cannot update the MAC address on my bro's STB to my account. Insisted me to replace it..  They just want you to buy one from them. Or they want you to renew the contract with them. Try call again next day and hope the next cs help you. Or try online chat to get it done. |
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Jul 14 2017, 04:45 PM
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#20
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QUOTE(babycry123 @ Jul 14 2017, 01:59 PM) My service started back in 2016 January. Am I still entitled for the free upgrade? Should be entitled for the free upgrade. Mine started in March 2016, got the free upgrade in April. I did registered for it when they announced it. |
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