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> Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29 (Samsung)

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TSsengkin95
post Sep 19 2016, 06:51 PM, updated 6y ago

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THREAD ANNOUNCEMENT
2,500+ posts = Time for Samsung Galaxy Note 7 Official Discussion V8!


Samsung Galaxy Note 7 Official Discussion Thread Version 7
~~~~~~~~~~ The smartphone that thinks big ~~~~~~~~~~


OFFICIAL STATEMENTS BY SME REGARDING NOTE 7 RECALL

» Click to show Spoiler - click again to hide... «


user posted image

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-----------------> REPLAY: SAMSUNG NOTE 7 UNPACKED<-----------------
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-----------------> OFFICIAL VIDEO <-----------------
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-----------------> OFFICIAL UNBOXING VIDEO <-----------------
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-----------------> SPECIFICATIONS OF GALAXY NOTE 7 <-----------------
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-----------------> ARTICLES: HANDS-ON REVIEW <-----------------
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-----------------> VIDEOS: FIRST IMPRESSION <-----------------
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-----------------> ARTICLES: FULL REVIEW <-----------------
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-----------------> VIDEOS: FULL REVIEW <-----------------
» Click to show Spoiler - click again to hide... «


This post has been edited by sengkin95: Oct 6 2016, 09:11 PM
TSsengkin95
post Sep 19 2016, 06:52 PM

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-----------------> PROUD OWNERS OF GALAXY NOTE 7 <-----------------

Click here to add yourself!







This post has been edited by sengkin95: Sep 19 2016, 06:57 PM
TSsengkin95
post Sep 19 2016, 06:52 PM

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-----------------> FREQUENTLY ASKED QUESTIONS <-----------------

I'm thinking of buying the Samsung Galaxy Note 7 with a telco plan but I don't know which one will satisfy my needs
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Samsung Malaysia Electronics (SME) has announced that the firm is pushing back the device’s availability to September 2016 due to global supply constraint. Will it affect the arrival of the pre-order units?
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Does the Samsung Galaxy Note 7 support Quick Charge 3.0?
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Has Samsung Malaysia Electronics (SME) announced a new release date, given the delay?
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-----------------> KNOWN NOTE 7 ISSUES <-----------------

Note 7 Repeated Restart/Bootloop Issues (MOST COMMON)
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"S Pen-Gate"
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Note 7 Overheating
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This post has been edited by sengkin95: Sep 19 2016, 06:53 PM
jackytiong
post Sep 19 2016, 06:59 PM

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1st?
yuhhaur
post Sep 19 2016, 07:02 PM

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2nd??
jerryhean
post Sep 19 2016, 07:02 PM

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3rd?

This post has been edited by jerryhean: Sep 19 2016, 07:03 PM
nexona88
post Sep 19 2016, 07:04 PM

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good job TS

check in new version rclxm9.gif rclxms.gif
azhar75
post Sep 19 2016, 07:08 PM

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Will over take Note5 soon... LOL.. 10 more days for chaotic drama session...
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post Sep 19 2016, 07:12 PM

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BlizzardCraft
post Sep 19 2016, 07:13 PM

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hello guys, is it true that Samsung S7 already discontinued? btw does the bloatware of S7 affect the performance alot?

This post has been edited by BlizzardCraft: Sep 19 2016, 07:14 PM
lowhenghao
post Sep 19 2016, 07:16 PM

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Got an email from Courts. It's as follow:

"Refer to announcement made by Samsung they will provide a one to one exchange for your unit. Samsung will send the replacement unit to our branches. You are need to bring your full set to the preferred branch. Our branch personnel, will not being able to proceed with replacement if incomplete set received.



Therefore, May I know which branch that you prefer to collect the item and when you can come to collect. We also would like to know the color of phone you received.



We appreciate your feedback by 20th September 2016 for quick arrangement."

Got it at 5.10pm and they expect to get a feedback by tomorrow.. o..kay...

And something to note is COMPLETE SET.. judging from the email they dont know our phone colour so maybe can change colour for those who want? But Imma stick with my black =)


azhar75
post Sep 19 2016, 07:16 PM

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U mean Note7 discontinued...
Max2006
post Sep 19 2016, 07:18 PM

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QUOTE(BlizzardCraft @ Sep 19 2016, 07:13 PM)
hello guys,  is it true that Samsung S7 already discontinued? btw does the bloatware of S7 affect the performance alot?
*
Not really. You still can find S7 in the retail stores and some telco centres.


TOMEI-R
post Sep 19 2016, 07:23 PM

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QUOTE(azhar75 @ Sep 19 2016, 07:08 PM)
Will over take Note5 soon... LOL.. 10 more days for chaotic drama session...
*
Im waiting to get another unit at 50% discount for all those that preordered previously. nod.gif
jrrsim
post Sep 19 2016, 07:41 PM

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Hi TS ( sengkin95 ),

can i request that you note in the top post for forumers to avoid name calling even if they seems to be censoring it..

example: s***i, a**h**e etc

This post has been edited by jrrsim: Sep 19 2016, 07:42 PM
Max2006
post Sep 19 2016, 07:45 PM

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Samsung’s Obsession With Beating ‘Dull’ iPhone 7 Blamed for Galaxy Note 7 Battery Flaw

http://www.iphonehacks.com/2016/09/samsung...ttery-flaw.html
jrrsim
post Sep 19 2016, 07:46 PM

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QUOTE(Max2006 @ Sep 19 2016, 07:45 PM)
Samsung’s Obsession With Beating ‘Dull’ iPhone 7 Blamed for Galaxy Note 7 Battery Flaw

http://www.iphonehacks.com/2016/09/samsung...ttery-flaw.html
*
was reading the full story also: https://www.bloomberg.com/news/articles/201...nspiring-iphone
Max2006
post Sep 19 2016, 08:00 PM

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Here's how you identify the new Samsung Galaxy Note 7

https://tnntoday.com/how-to-identify-the-ne...-note7-20160919

Link inside including the images of new box, the new sticker, and the new battery indicator.
azhar75
post Sep 19 2016, 08:04 PM

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QUOTE(TOMEI-R @ Sep 19 2016, 07:23 PM)
Im waiting to get another unit at 50% discount for all those that preordered previously.  nod.gif
*
Lovely...
svefz
post Sep 19 2016, 08:15 PM

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i get a call from SME just now saying that i can get the new phone when i return the loan phone on 29/9/16 and no need to go back Yes kiosk.

This post has been edited by svefz: Sep 19 2016, 08:16 PM
MillkTea93
post Sep 19 2016, 08:32 PM

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yeah.. v7.. 10 days to go..
chard168
post Sep 19 2016, 08:34 PM

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checking in!
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post Sep 19 2016, 08:35 PM

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post Sep 19 2016, 08:37 PM

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QUOTE(jrrsim @ Sep 19 2016, 07:41 PM)
Hi TS ( sengkin95 ),

can i request that you note in the top post for forumers to avoid name calling even if they seems to be censoring it..

example: s***i, a**h**e etc
*
agree. they have no right to call someone s***i. we risk our own lives in order to keep testing the phone on samsung's behalf. cool2.gif
dauf87
post Sep 19 2016, 08:42 PM

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Apart from the replacement, is Samsung officially also saying they will sell Note 7 starting 29th Sept?
jrrsim
post Sep 19 2016, 08:45 PM

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QUOTE(chard168 @ Sep 19 2016, 08:37 PM)
agree. they have no right to call someone s***i. we risk our own lives in order to keep testing the phone on samsung's behalf.  cool2.gif
*
haha.. okla.. dunnit to start flame wars la.. let's keep the discussions respectful.. wink3.gif
nexona88
post Sep 19 2016, 08:58 PM

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QUOTE(BlizzardCraft @ Sep 19 2016, 07:13 PM)
hello guys,  is it true that Samsung S7 already discontinued? btw does the bloatware of S7 affect the performance alot?
*
U mean the non edge s7? Seems like it because it's so hard to get nowadays.. Most place out of stock...
nexona88
post Sep 19 2016, 09:00 PM

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QUOTE(dauf87 @ Sep 19 2016, 08:42 PM)
Apart from the replacement, is Samsung officially also saying they will sell Note 7 starting 29th Sept?
*
No news yet..
Guess it takes time before start selling again...
thugs
post Sep 19 2016, 09:07 PM

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Courts need owner to personally go and get the phone replaced. Unless there is a very solid reasons and that, you can appoint someone to replaced on your behalf. With the condition, you need to write a Letter of Authorisation.

Really so troublesome! Courts gets a thumbs down from me this time!
mydragoon
post Sep 19 2016, 09:44 PM

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QUOTE(dauf87 @ Sep 19 2016, 08:42 PM)
Apart from the replacement, is Samsung officially also saying they will sell Note 7 starting 29th Sept?
*
in Korea, yes, that's the planned date where Samsung start selling Note7 again.

but note.. only in Korea.
metfan
post Sep 19 2016, 09:46 PM

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Just wanna tell you guys that I sent back my N7 to Maxis this morning. Got a gold J7 as a loaner.
Signed a form telling me that I will be fully responsible for the J7 if anything happens.
Also they told me since it's a new set I will need to return it in 'new condition' so they can sell it later. Not possible I say since I used it....
And the sell it later part, not so ethical to me...
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post Sep 19 2016, 09:46 PM

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QUOTE(jrrsim @ Sep 19 2016, 07:41 PM)
Hi TS ( sengkin95 ),

can i request that you note in the top post for forumers to avoid name calling even if they seems to be censoring it..

example: s***i, a**h**e etc
*
not needed as being polite is a common rule in forum
unless you post in kopitiam whistling.gif
mydragoon
post Sep 19 2016, 09:47 PM

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from earlier V:
QUOTE
ALT battery factory (The battery supplier of China's Note 7) released an official announcement today. Based on their early stage analysis, they claimed that the root cause has nothing to do with the battery. Based on the burn mark of the phone, they claimed that the heat source was not only coming from the battery iself, it might also caused by some other factors.
So ALT has spoken. They said it's not their responsibility. In other words, they kicked the ball back to Samsung.

from what I understand.. that would mean there's also heat from battery and also from other sources.

but no mention if 3rd party charger was used.

in any case, it makes ppl wonder.. could it really be a design issue? as in physically cramming a big battery into the smaller body?

if this ours truly the case, only way is to reduce battery size, which usually also means battery capacity.

mydragoon
post Sep 19 2016, 09:48 PM

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QUOTE(metfan @ Sep 19 2016, 09:46 PM)
Just wanna tell you guys that I sent back my N7 to Maxis this morning. Got a gold J7 as a loaner.
Signed a form telling me that I will be fully responsible for the J7 if anything happens.
Also they told me since it's a new set I will need to return it in 'new condition' so they can sell it later. Not possible I say since I used it....
And the sell it later part, not so ethical to me...
*
I think they mean as used/ display/ refurbished unit.
jrrsim
post Sep 19 2016, 09:53 PM

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QUOTE(XeactorZ @ Sep 19 2016, 09:46 PM)
not needed as being polite is a common rule in forum
unless you post in kopitiam whistling.gif
*
common rule that some people are ignorantly flouting.. just my opinion anyway.
petrofsky77
post Sep 19 2016, 09:59 PM

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QUOTE(mydragoon @ Sep 19 2016, 09:47 PM)
from earlier V:

from what I understand.. that would mean there's also heat from battery and also from other sources.

but no mention if 3rd party charger was used.

in any case, it makes ppl wonder.. could it really be a design issue? as in physically cramming a big battery into the smaller body?

if this ours truly the case, only way is to reduce battery size, which usually also means battery capacity.
*
What a load of bull. Cmon lah, Redmi Note 3 has smaller phone size and bigger battery than Note 7, but I have yet to hear any RN3 exploding ...

http://gadgets.ndtv.com/samsung-galaxy-not...dmi-note-3-3119
BeastX
post Sep 19 2016, 10:24 PM

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QUOTE(petrofsky77 @ Sep 19 2016, 09:59 PM)
What a load of bull. Cmon lah, Redmi Note 3 has smaller phone size and bigger battery than Note 7, but I have yet to hear any RN3 exploding ...

http://gadgets.ndtv.com/samsung-galaxy-not...dmi-note-3-3119
*
3D dimensions of Redmi Note 3 is slightly bigger than Note 7...... If Samsung removed the s-pen and utilise the space for more battery... it would likely have an equal or greater in battery capacity

S7 edge truly smaller than note 7 w slight more capacity...

This post has been edited by BeastX: Sep 19 2016, 10:37 PM
ceras
post Sep 19 2016, 10:37 PM

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http://www.channelnewsasia.com/news/busine...andard#cxrecs_s

Says here that the china case is caused by external heat and not from the battery
yuhhaur
post Sep 19 2016, 10:42 PM

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QUOTE(thugs @ Sep 19 2016, 09:07 PM)
Courts need owner to personally go and get the phone replaced. Unless there is a very solid reasons and that, you can appoint someone to replaced on your behalf. With the condition, you need to write a Letter of Authorisation.

Really so troublesome! Courts gets a thumbs down from me this time!
*
Same for Digi, original owner need to sign the GDex delivery & return the phone in their special assigned bag, or personally make booking to perform an exchange at selected Digi Centre unsure.gif
nexona88
post Sep 19 2016, 10:45 PM

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QUOTE(metfan @ Sep 19 2016, 09:46 PM)
Just wanna tell you guys that I sent back my N7 to Maxis this morning. Got a gold J7 as a loaner.
Signed a form telling me that I will be fully responsible for the J7 if anything happens.
Also they told me since it's a new set I will need to return it in 'new condition' so they can sell it later. Not possible I say since I used it....
And the sell it later part, not so ethical to me...
*
Wah remind me not to buy J7 model from Maxis blush.gif
Because the "new" units is used one laugh.gif
mydragoon
post Sep 19 2016, 10:49 PM

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QUOTE(ceras @ Sep 19 2016, 10:37 PM)
http://www.channelnewsasia.com/news/busine...andard#cxrecs_s

Says here that the china case is caused by external heat and not from the battery
*
from the article:
QUOTE
ATL is owned by Japanese components maker TDK Corp .


wow.. didn't know TDK is still around.. biggrin.gif
mydragoon
post Sep 19 2016, 10:53 PM

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QUOTE(petrofsky77 @ Sep 19 2016, 09:59 PM)
What a load of bull. Cmon lah, Redmi Note 3 has smaller phone size and bigger battery than Note 7, but I have yet to hear any RN3 exploding ...

http://gadgets.ndtv.com/samsung-galaxy-not...dmi-note-3-3119
*
QUOTE(BeastX @ Sep 19 2016, 10:24 PM)
3D dimensions of Redmi Note 3 is slightly bigger than Note 7...... If Samsung removed the s-pen and utilise the space for more battery... it would likely have an equal or greater in battery capacity

S7 edge truly smaller than note 7 w slight more capacity...
*
yup, as BeastX pointed out, there's the slot for s-pen.

and considering that there's a few other stuff that Samsung put into the phone and also the "water proofing", probably extra space needed for those things as well..

-kytz-
post Sep 19 2016, 11:50 PM

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QUOTE(svefz @ Sep 19 2016, 08:15 PM)
i get a call from SME just now saying that i can get the new phone when i return the loan phone on 29/9/16 and no need to go back Yes kiosk.
*
I didn't get such call sad.gif
Max2006
post Sep 20 2016, 12:03 AM

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QUOTE(ceras @ Sep 19 2016, 10:37 PM)
http://www.channelnewsasia.com/news/busine...andard#cxrecs_s

Says here that the china case is caused by external heat and not from the battery
*
Yes. here's the original announcement released by Samsung China.


Attached thumbnail(s)
Attached Image
jerryhean
post Sep 20 2016, 12:05 AM

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QUOTE(-kytz- @ Sep 19 2016, 11:50 PM)
I didn't get such call sad.gif
*
You hand in yours to service Center?
raymondtong94
post Sep 20 2016, 12:05 AM

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dear courts customers, have any of you got a call from Courts regarding the replacement program?
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post Sep 20 2016, 12:12 AM

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QUOTE(raymondtong94 @ Sep 20 2016, 12:05 AM)
dear courts customers, have any of you got a call from Courts regarding the replacement program?
*
Didn't get any yet.
svefz
post Sep 20 2016, 12:12 AM

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QUOTE(-kytz- @ Sep 19 2016, 11:50 PM)
I didn't get such call sad.gif
*
You need to send back your phone to samsung service centre and request to collect your new phone at there. thumbsup.gif
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post Sep 20 2016, 12:14 AM

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Any Senheng customer here ? Let say on 29 i unable to show up and change my phone can i do it on 30th or later ?
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post Sep 20 2016, 12:20 AM

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Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
chard168
post Sep 20 2016, 12:27 AM

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QUOTE(cwhong @ Sep 20 2016, 12:20 AM)
Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
*
currently no news regarding that yet.
GymBoi
post Sep 20 2016, 05:14 AM

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QUOTE(cwhong @ Sep 20 2016, 12:20 AM)
Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
*
If they remain, they won't get new customer. If they give discount, those who pre order will fk them kau kau ... depend how they want to handle this ... seems like the only sensible move would be ... same price ... but those units that they take back from us will be refurbished then to be sold cheaper ... only personal opinion
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post Sep 20 2016, 05:31 AM

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QUOTE(GymBoi @ Sep 20 2016, 05:14 AM)
If they remain, they won't get new customer. If they give discount, those who pre order will fk them kau kau ... depend how they want to handle this ... seems like the only sensible move would be ... same price ... but those units that they take back from us will be refurbished then to be sold cheaper ... only personal opinion
*
Should be same price but give freebies or extended warranty
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post Sep 20 2016, 06:01 AM

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QUOTE(raymondtong94 @ Sep 20 2016, 12:05 AM)
dear courts customers, have any of you got a call from Courts regarding the replacement program?
*
I got call from them last week Sunday... asked me about nearest Courts branch and they say replacement programme will start after 30th Sept and the my nearest Courts branch will call me bck to fix an appoinment... they ask to bring whole set with original invoice and asked me which color i am using now... I asked them wether is that possible to change color and they say cant change color...
UnderTheSun
post Sep 20 2016, 08:10 AM

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QUOTE(mysoul89 @ Sep 20 2016, 06:01 AM)
I got call from them last week Sunday... asked me about nearest Courts branch and they say replacement programme will start after 30th Sept and the my nearest Courts branch will call me bck to fix an appoinment... they ask to bring whole set with original invoice and asked me which color i am using now... I asked them wether is that possible to change color and they say cant change color...
*
I can't see any reason why changing color will cause them extra loss unless the color is custom-made. And i can't see the reason why they have to reject exchanging defective phone just because of missing accessories. The main issue is the phone, not accessories.

Sometimes i really feel people need to go through IQ Test before getting a job. The result must be written on their resume.

monked
post Sep 20 2016, 08:27 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 08:10 AM)
I can't see any reason why changing color will cause them extra loss unless the color is custom-made. And i can't see the reason why they have to reject exchanging defective phone just because of missing accessories. The main issue is the phone, not accessories.

Sometimes i really feel people need to go through IQ Test before getting a job. The result must be written on their resume.
*
Maybe you're not looking at the bigger picture. Assuming they allow you to change color, do you think they will have enough stock for others as well?
jacky91
post Sep 20 2016, 08:42 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 08:10 AM)
I can't see any reason why changing color will cause them extra loss unless the color is custom-made. And i can't see the reason why they have to reject exchanging defective phone just because of missing accessories. The main issue is the phone, not accessories.

Sometimes i really feel people need to go through IQ Test before getting a job. The result must be written on their resume.
*
QUOTE(monked @ Sep 20 2016, 08:27 AM)
Maybe you're not looking at the bigger picture. Assuming they allow you to change color, do you think they will have enough stock for others as well?
*
As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?
moonsunlala
post Sep 20 2016, 08:45 AM

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Some sharing smile.gif
https://news.samsung.com/global/how-to-iden...ew-galaxy-note7
eternity4av
post Sep 20 2016, 08:46 AM

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post Sep 20 2016, 08:52 AM

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QUOTE(cwhong @ Sep 20 2016, 12:20 AM)
Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
*
The sales in US will resume on 21 Oct... Hopefully it will be earlier in Malaysia.
jacky91
post Sep 20 2016, 08:55 AM

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QUOTE(xDingx @ Sep 20 2016, 08:52 AM)
The sales in US will resume on 21 Oct... Hopefully it will be earlier in Malaysia.
*
i think US delay it due to security purpose...u know la...they very strict in these kind of things
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post Sep 20 2016, 08:59 AM

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QUOTE(moonsunlala @ Sep 20 2016, 08:45 AM)
Great thumbsup.gif

Now we are gonna have more battery display all over the phone, and it's GREEN in colour rclxms.gif
ceras
post Sep 20 2016, 09:02 AM

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QUOTE(raymondtong94 @ Sep 20 2016, 12:05 AM)
dear courts customers, have any of you got a call from Courts regarding the replacement program?
*
Not yet la....getting anxious. Courts should contact all customers by now as we need to plan time for the exchange, plus we need to fix the venue as well.

jacky91
post Sep 20 2016, 09:07 AM

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QUOTE(tvb101 @ Sep 20 2016, 08:59 AM)
Great  thumbsup.gif

Now we are gonna have more battery display all over the phone, and it's GREEN in colour  rclxms.gif
*
looks OK ja..hahaha wonder if it is gonna change color according to battery level tongue.gif
Wind82
post Sep 20 2016, 09:12 AM

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Anyone got contacted by Sen Heng?

They just sent out an email asking us to fill up then no more follow up liao?
attw
post Sep 20 2016, 09:16 AM

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QUOTE(metfan @ Sep 19 2016, 09:46 PM)
Just wanna tell you guys that I sent back my N7 to Maxis this morning. Got a gold J7 as a loaner.
Signed a form telling me that I will be fully responsible for the J7 if anything happens.
Also they told me since it's a new set I will need to return it in 'new condition' so they can sell it later. Not possible I say since I used it....
And the sell it later part, not so ethical to me...
*
Totally unethical. Is that a Maxis branch, or a dealer?
brandon8921
post Sep 20 2016, 09:40 AM

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QUOTE(attw @ Sep 20 2016, 09:16 AM)
Totally unethical. Is that a Maxis branch, or a dealer?
*
They will send back to Samsung to refurbished/repacking then only resell again. People who buy it wont even know about it. Even the phone you holding, it might be refurbished/repacking sets. Nobody knows
eddien4
post Sep 20 2016, 09:41 AM

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Is it true got 50% discount for next note 7 for preorder buyer??
eagleknight
post Sep 20 2016, 09:44 AM

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QUOTE(moonsunlala @ Sep 20 2016, 08:45 AM)
They should consider rename as Note 7s and when start up shown Note 7s on the screen, also at My Device Information Page
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post Sep 20 2016, 09:46 AM

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QUOTE(cwhong @ Sep 20 2016, 12:20 AM)
Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
*
Guess price would be same, add some freebies...
Heard US expected launch around end of October..., so ours could be around that time too...
raymondtong94
post Sep 20 2016, 09:46 AM

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QUOTE(ceras @ Sep 20 2016, 09:02 AM)
Not yet la....getting anxious. Courts should contact all customers by now as we need to plan time for the exchange, plus we need to fix the venue as well.
*
yeah, they should make the calls right now cuz i wanted to apply leave (at the same time, clearing my leave) so i can schedule my time.
mydragoon
post Sep 20 2016, 09:48 AM

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QUOTE(brandon8921 @ Sep 20 2016, 09:40 AM)
They will send back to Samsung to refurbished/repacking then only resell again. People who buy it wont even know about it. Even the phone you holding, it might be refurbished/repacking sets. Nobody knows
*
it would be sold as refurbished and it should be clearly marked. else, they can be sued for it.

QUOTE(eddien4 @ Sep 20 2016, 09:41 AM)
Is it true got 50% discount for next note 7 for preorder buyer??
*
no. that was a suggestion made in a very careless manner which made ppl think it's something officially announced by Samsung Malaysia.
rajlesta00
post Sep 20 2016, 09:56 AM

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C&P from Digi reply
refund

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Dear XXXX,

Number: XXXX

We hope that you are doing great and always in a pink of health. We thank you for your email dated 16th of September 2016.

With regard to your further enquiry on replacement of Samsung Galaxy Note 7, please be informed that we are handling this matter with 2 options:

1) Exchange of device: In this exchange only items in the box are required to be returned.

2) Return of device with refund: Under this circumstance, you are required to return all of the items that you have received which is the device, items in the box and preorder gifts.

We hope the above information have shed some light to your enquiry. If you have any further enquiry or request, kindly call us at 0162211800 or feel free to email us at help@digi.com.my.

Thank you for being a Digi customer.

Regards,
XXX XXXXXX
Customer Service
Digi Telecommunication Sdn Bhd.
Inject
post Sep 20 2016, 10:07 AM

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Max2006, do you have any news to share on users in other countries with the new replacement phones having 'bootloop' issues?

finally encountered the 'bootloop' after 1 month of usage.

now that i've experience it, it's more like stuck at boot screen instead of a bootloop.

things to note -
crash when phone in use never while idle.
can only boot and usable after forcing restart about 20 times. including going to download mode to restart.
phone occassionally crash again and stuck until forced restart but now only need 2-3 tries instead of 20.
auto update firmware and security update set to off.
feels like might be due to internal storage corruption by the way it crashes. similar to emmc brickbug from 2012/2013?
was experiencing crashes and then auto restart about 3 times in 1 week prior to this. only few apps installed. so anyone encountering crashes might want to start backing up their data and prepare for it.
desmondk
post Sep 20 2016, 10:15 AM

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QUOTE(brandon8921 @ Sep 20 2016, 09:40 AM)
They will send back to Samsung to refurbished/repacking then only resell again. People who buy it wont even know about it. Even the phone you holding, it might be refurbished/repacking sets. Nobody knows
*
That is totally bs. You will know when it is a refurbished unit, the price will be different. They wont sell it as new unit.

This post has been edited by desmondk: Sep 20 2016, 10:15 AM
Max2006
post Sep 20 2016, 10:23 AM

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QUOTE(Inject @ Sep 20 2016, 10:07 AM)
Max2006, do you have any news to share on users in other countries with the new replacement phones having 'bootloop' issues?
Nope, so far so good. there's no significant news/reports to show that users are having booloop issues on the replacement units. However, previously there's a forumer reporting that Samsung Singapore facebook page got complaints regarding Singapore owner had bootloop issue on the replacement phone. I went there and checked. Yes, there's complaints. However, the amount is very small though. Could be isolated cases.

IMO, it's still too early to say, since the replacement day (in some other countries) only started couple days ago. Only times can tell whether the replacement units are completely problem free.
lllllx3
post Sep 20 2016, 10:31 AM

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QUOTE(Max2006 @ Sep 20 2016, 10:23 AM)
Nope, so far so good. there's no significant news/reports to show that users are having booloop issues on the replacement units. However, previously there's a forumer reporting that Samsung Singapore facebook page got complaints regarding Singapore owner had bootloop issue on the replacement phone. I went there and checked. Yes, there's complaints. However, the amount is very small though. Could be isolated cases.

IMO, it's still too early to say, since the replacement day (in some other countries) only started couple days ago. Only times can tell whether the replacement units are completely problem free.
*
https://www.facebook.com/photo.php?fbid=101...&type=3&theater

here is another problem that this owner face (shadow on the front cam) after the replacement...but really really 1 of thousand ..so far ...
haha

This post has been edited by lllllx3: Sep 20 2016, 10:32 AM
becauseyuckfou
post Sep 20 2016, 10:33 AM

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QUOTE(jack3218 @ Sep 20 2016, 12:14 AM)
Any Senheng customer here ? Let say on 29 i unable to show up and change my phone can i do it on 30th or later ?
*
Yes. It says 29 onwards.
Max2006
post Sep 20 2016, 10:33 AM

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QUOTE(lllllx3 @ Sep 20 2016, 10:31 AM)
https://www.facebook.com/photo.php?fbid=101...&type=3&theater

here is another problem that this owner face (shadow on the front cam) after the replacement...but really really 1 of thousand ..so far ...
haha
*
Ya. That's why I said they are isolated cases since lemon units do exist in every batch. Hopefully la.... sweat.gif
CAC@MBO
post Sep 20 2016, 10:34 AM

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QUOTE(Inject @ Sep 20 2016, 10:07 AM)
Max2006, do you have any news to share on users in other countries with the new replacement phones having 'bootloop' issues?

finally encountered the 'bootloop' after 1 month of usage.

now that i've experience it, it's more like stuck at boot screen instead of a bootloop.

things to note -
crash when phone in use never while idle.
can only boot and usable after forcing restart about 20 times. including going to download mode to restart.
phone occassionally crash again and stuck until forced restart but now only need 2-3 tries instead of 20.
auto update firmware and security update set to off.
feels like might be due to internal storage corruption by the way it crashes. similar to emmc brickbug from 2012/2013?
was experiencing crashes and then auto restart about 3 times in 1 week prior to this. only few apps installed. so anyone encountering crashes might want to start backing up their data and prepare for it.
*
I had not encounter it and hope never will. did saw some ppl in thread having this bootloop issue and send to CS.
seem to be motherboard failure. and I did some google and found out similar to what you said, emmc brickbug in during old time for old Galaxy series.

Bootloop, battery issue actually make me consider to take other manufacture phone, but in the end I can't. LOL
love the new dual pixel camera performance on low light/day time as well, 4k/slow mo, S-pen is the most lovely feature I like (never use note-series), to screenshot, gif, Draw a lots on picture and photo (for fun biggrin.gif ). battery last 1 whole day with 4-6h SOT, fast charging 1 hour from 30% to full, UI is beautiful, fingerprint is fast, 4gb/64gb is more than enough (with 64 gb memory card as well)
consider other like Sony (camera algorithm still suck), huawei (UI really... not my type), LG (too exp and hard to find retailer/CS), HTC ( same as LG), VIVO (X7 plus not in Msia yet and no OIS in camera), and Apple I7plus? (no way, most exp and IOS really not user friendly)
Samsung seem offer lots features into one phone, just can't resist. cry.gif

hope our new batches have no/lower battery and bootloop issue.
becauseyuckfou
post Sep 20 2016, 10:34 AM

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QUOTE(jacky91 @ Sep 20 2016, 08:42 AM)
As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?
*
+1
becauseyuckfou
post Sep 20 2016, 10:38 AM

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QUOTE(Max2006 @ Sep 20 2016, 10:23 AM)
Nope, so far so good. there's no significant news/reports to show that users are having booloop issues on the replacement units. However, previously there's a forumer reporting that Samsung Singapore facebook page got complaints regarding Singapore owner had bootloop issue on the replacement phone. I went there and checked. Yes, there's complaints. However, the amount is very small though. Could be isolated cases.

IMO, it's still too early to say, since the replacement day (in some other countries) only started couple days ago. Only times can tell whether the replacement units are completely problem free.
*
Since you are a potential user, do you want to buy my replacement unit? Might give up with the Note7 already. 🤔🤔🤔
UnderTheSun
post Sep 20 2016, 10:45 AM

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QUOTE(jacky91 @ Sep 20 2016, 08:42 AM)
As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?
*
The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG
thugs
post Sep 20 2016, 10:49 AM

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QUOTE(yuhhaur @ Sep 19 2016, 10:42 PM)
Same for Digi, original owner need to sign the GDex delivery & return the phone in their special assigned bag, or personally make booking to perform an exchange at selected Digi Centre unsure.gif
*
Delivery is still ok. But to personally go to the selected branch is troublesome.
jrrsim
post Sep 20 2016, 10:50 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 10:45 AM)
The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG
*
This is purely my theory but i think he is pretty much right. To ensure minimal fuss for the production, they would obviously choose to manufacture the same amount of phones for each market (so either everyone gets the same colour or you get the colour you picked previously), otherwise, they will have to make plenty extra in case suddenly all black onyx users choose silver for example. if u were original silver user but when u go to pick up your phone left black, u will be pissed. This is the most logical solution.

For the case of the box, I think they want to avoid people having the wrong imei number etc etc printed on the box.

However, for the accessories, this seems to be limited to SME, so I don't see the logic in demanding everything in the box to be returned.


Max2006
post Sep 20 2016, 11:07 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 10:38 AM)
Since you are a potential user, do you want to buy my replacement unit? Might give up with the Note7 already. 🤔🤔🤔
*
Sorry bro. As I said previously, I am waiting for the blue coral version. Not sure if SME will bring in the new color or not after the fisco. But I am still considering to get one (depends how the situation goes on after few months). Thanks for you offer though. smile.gif

Btw, mind to tell us why you are giving up your note 7?
jacky91
post Sep 20 2016, 11:08 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 10:45 AM)
The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG
*
Putting urself in their shoes, in wat way do u think u will do? sweat.gif
yuhhaur
post Sep 20 2016, 11:11 AM

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Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)
i am number 2
post Sep 20 2016, 11:12 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 10:38 AM)
Since you are a potential user, do you want to buy my replacement unit? Might give up with the Note7 already. 🤔🤔🤔
*
PM me the details (colour of the phone) and price that u are letting go the Note 7.
BTW, I am only available to deal on 7 Oct 2016 when i am back from overseas. icon_rolleyes.gif
mydragoon
post Sep 20 2016, 11:14 AM

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QUOTE(lllllx3 @ Sep 20 2016, 10:31 AM)
https://www.facebook.com/photo.php?fbid=101...&type=3&theater

here is another problem that this owner face (shadow on the front cam) after the replacement...but really really 1 of thousand ..so far ...
haha
*
at least Samsung Singapore is reaching out to the fella.

Samsung Malaysia just copy and paste the standard reply to all comments on their FB. :S
jacky91
post Sep 20 2016, 11:18 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:11 AM)
Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)
*
couldn't agree with u more nod.gif

just the matter of mindset yawn.gif
jrrsim
post Sep 20 2016, 11:21 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:11 AM)
Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)
*
i think there is a flaw in your theory, these minimal profit gains should not be in the minds of Samsung, their main priority should be focused on damage control and building back brand loyalty. Future sales and rave reviews from existing pre-order customers is worth much more than the few ringgit they can probably save but which would bring in more complaints and viral news from users.

With such a big "explosion" going on, saving pennies on the dollar seems like a dumb move but that's probably just me.

Samsung has already inadvertently caused so much hassle and embarrassment to the customers (and themselves), they are expected to lose a hefty amount, so just let customers "take advantage" over these petty things la. Demanding for VR or IconX or other things is possibly slightly overboard but getting a few "free" accessories doesn't add much to their basic cost when it's supposed to be going to the dumps anyway.

This post has been edited by jrrsim: Sep 20 2016, 11:25 AM
lllllx3
post Sep 20 2016, 11:22 AM

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QUOTE(mydragoon @ Sep 20 2016, 11:14 AM)
at least Samsung Singapore is reaching out to the fella.

Samsung Malaysia just copy and paste the standard reply to all comments on their FB. :S
*
totally agree ! compare to US, Taiwan & SG...
Malaysia SME has the worst efficient & support for the owner...
No Q&A, No confirmation, nothing clear information for the consumer, just like we kick only they move ..
haihz...

very disappointed on SME malaysia.
eternity4av
post Sep 20 2016, 11:28 AM

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if one willing to offer with handsome price, i will consider xD
lookie
post Sep 20 2016, 11:28 AM

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yep SME should just suck it up and be like Samsung SG, just allow ppl to keep the accesories if they want to. maybe you can resell the chargers and cables, but who wants to buy refurbished earphones??

it'll also generate a fair bit of goodwill among the suffering pre-order buyers. many of whom are likely to be repeat buyers and also likely to be opinion leaders among their cliques.
tvb101
post Sep 20 2016, 11:28 AM

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QUOTE(jrrsim @ Sep 20 2016, 11:21 AM)
i think there is a flaw in your theory, these minimal profit gains should not be in the minds of Samsung, their main priority should be focused on damage control and building back brand loyalty. Future sales and rave reviews from existing pre-order customers is worth much more than the few ringgit they can probably save but which would bring in more complaints and viral news from users.

With such a big "explosion" going on, saving pennies on the dollar seems like a dumb move but that's probably just me.

Samsung has already inadvertently caused so much hassle and embarrassment to the customers (and themselves), they are expected to lose a hefty amount, so just let customers "take advantage" over these petty things la. Demanding for VR or IconX or other things is possibly slightly overboard but getting a few "free" accessories doesn't add much to their basic cost when it's supposed to be going to the dumps anyway.
*
+1 thumbsup.gif
lexboy85
post Sep 20 2016, 11:32 AM

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QUOTE
[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.

so mad talking to samsung live chat ranting.gif
stevenryl86
post Sep 20 2016, 11:33 AM

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Reminder to owners of Note 7 on the upcoming replacement:-

Official Samsung MY - Note 7

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
Replacement date: From 29th September 2016 onwards
Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
Replacement Time: 10.00am till 10.00pm
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.


Once again please read and don't make the fool out of yourself if you did not bring the abovementioned.

This post has been edited by stevenryl86: Sep 20 2016, 11:33 AM
yuhhaur
post Sep 20 2016, 11:34 AM

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Im curious what kinds of "token of appreciation" that Samsung SG was giving away.

here in MY we got TG & 1yr crack warranty. (and SG user are bising on the goodies we got is good but theirs is only a normal screen protector and a $30 voucher)

This post has been edited by yuhhaur: Sep 20 2016, 11:40 AM
jacky91
post Sep 20 2016, 11:35 AM

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QUOTE(stevenryl86 @ Sep 20 2016, 11:33 AM)
Reminder to owners of Note 7 on the upcoming replacement:-

Official Samsung MY - Note 7

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
Replacement date: From 29th September 2016 onwards
Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
Replacement Time: 10.00am till 10.00pm
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.
Once again please read and don't make the fool out of yourself if you did not bring the abovementioned.
*
all sealed in box..will check again tonight...to double confirm tongue.gif
noeltwt
post Sep 20 2016, 11:38 AM

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QUOTE(Wind82 @ Sep 20 2016, 09:12 AM)
Anyone got contacted by Sen Heng?

They just sent out an email asking us to fill up then no more follow up liao?
*
Nope. Filled up the form and no reply since then. Should call them to confirm within this week.

Sen Heng's customer service is very bad when I'm in the pre-order stage.
After grab the Note7, no confirmation email no tax invoice send to my email to confirm, but money deducted.
Called hotline and ask, said the system is having problem and will send out the confirmation invoice soon.
Din receive it after few days, emailed customer service and request for confirmation, all I get is auto reply.

Funny/frustrating part:- I chose pick up at one of the outlet, end up Sen Heng deliver the whole thing to my hometown address! vmad.gif
Makes me can't enjoy the phone immediately!
Out of topic LOL.
yuhhaur
post Sep 20 2016, 11:41 AM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
*
lol really dumb CS doh.gif
mydragoon
post Sep 20 2016, 11:43 AM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
QUOTE
[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.


so mad talking to samsung live chat ranting.gif
*
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
sonyclie77
post Sep 20 2016, 11:46 AM

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QUOTE(rajlesta00 @ Sep 20 2016, 09:56 AM)
C&P from Digi reply
refund

***********

Dear XXXX,

Number: XXXX

We hope that you are doing great and always in a pink of health. We thank you for your email dated 16th of September 2016.

With regard to your further enquiry on replacement of Samsung Galaxy Note 7, please be informed that we are handling this matter with 2 options:

1) Exchange of device: In this exchange only items in the box are required to be returned.

2) Return of device with refund: Under this circumstance, you are required to return all of the items that you have received which is the device, items in the box and preorder gifts.

*
DiGi requires the freebies as well for the exchange?

jacky91
post Sep 20 2016, 11:47 AM

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[quote=mydragoon,Sep 20 2016, 11:43 AM]
so mad talking to samsung live chat ranting.gif
*

[/quote]
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
*

[/quote]

after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
becauseyuckfou
post Sep 20 2016, 11:49 AM

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QUOTE(jacky91 @ Sep 20 2016, 11:35 AM)
all sealed in box..will check again tonight...to double confirm tongue.gif
*
Plot twist : phone not found. brows.gif
yuhhaur
post Sep 20 2016, 11:50 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
QUOTE
1) Exchange of device: In this exchange only items in the box are required to be returned.


This post has been edited by yuhhaur: Sep 20 2016, 11:53 AM
thugs
post Sep 20 2016, 11:50 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
If you choose to refund instead of replacement. smile.gif
sonyclie77
post Sep 20 2016, 11:51 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:50 AM)

*
QUOTE(thugs @ Sep 20 2016, 11:50 AM)
If you choose to refund instead of replacement. smile.gif
*
Alright thanks.

Got option to refund is good.
becauseyuckfou
post Sep 20 2016, 11:52 AM

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QUOTE(i am number 2 @ Sep 20 2016, 11:12 AM)
PM me the details (colour of the phone) and price that u are letting go the Note 7.
BTW, I am only available to deal on 7 Oct 2016 when i am back from overseas.  icon_rolleyes.gif
*
The irony, though. I'll be flying on Oct 8th lol. But 7th is fine too.

Keyword : I might. (big chance)
Eyeing on few phones at the moment. Will PM you as soon as I found 1.
becauseyuckfou
post Sep 20 2016, 11:53 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
*
During my Livechat with Samsung rep, they also mentioned about refunding. But I can't decide whether it's legit or not.

Welcome to Malaysia.
i am number 2
post Sep 20 2016, 11:53 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:52 AM)
The irony, though. I'll be flying on Oct 8th lol. But 7th is fine too.

Keyword : I might. (big chance) 
Eyeing on few phones at the moment. Will PM you as soon as I found 1.
*
I notice the "might" u used.
Haha...i'm patiently waiting for the official sales here, maybe Samsung will give some discount or freebies to boost the sales nod.gif
sonyclie77
post Sep 20 2016, 11:54 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:53 AM)
During my Livechat with Samsung rep, they also mentioned about refunding. But I can't decide whether it's legit or not.

Welcome to Malaysia.
*
So far no one has successfully done so?
thugs
post Sep 20 2016, 11:54 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
*
I think you can sell off the phone + sell freebies... more worth. But be reasonable... tongue.gif
yuhhaur
post Sep 20 2016, 11:56 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:49 AM)
Plot twist : phone not found.  brows.gif
*
And twisted again: MY discovered the first case of explosion N7 laugh.gif


Since someone mentioned about putting it inside mooncake box so no outside damage was discovered during incident whistling.gif

This post has been edited by yuhhaur: Sep 20 2016, 11:57 AM
Inject
post Sep 20 2016, 11:59 AM

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QUOTE(CAC@MBO @ Sep 20 2016, 10:34 AM)
I had not encounter it and hope never will. did saw some ppl in thread having this bootloop issue and send to CS.
seem to be motherboard failure. and I did some google and found out similar to what you said, emmc brickbug in during old time for old Galaxy series.

Bootloop, battery issue actually make me consider to take other manufacture phone, but in the end I can't. LOL
love the new dual pixel camera performance on low light/day time as well, 4k/slow mo, S-pen is the most lovely feature I like (never use note-series), to screenshot, gif, Draw a lots on picture and photo (for fun  biggrin.gif ). battery last 1 whole day with 4-6h SOT, fast charging 1 hour from 30% to full, UI is beautiful, fingerprint is fast, 4gb/64gb is more than enough (with 64 gb memory card as well)
consider other like Sony (camera algorithm still suck), huawei (UI really... not my type), LG (too exp and hard to find retailer/CS), HTC ( same as LG), VIVO (X7 plus not in Msia yet and no OIS in camera), and Apple I7plus? (no way, most exp and IOS really not user friendly)
Samsung seem offer lots features into one phone, just can't resist.  cry.gif

hope our new batches have no/lower battery and bootloop issue.
*
I think motherboard failure is the easier to understand term used by samsung representative, rather than emmc brickbug. perhaps i should call it ufs brickbug as it's now using ufs instead of emmc haha.

Yeah same with me, in spite of the bootloop and battery issues I still can't give up on the N7. Camera, battery life, dual sim/SD card, 64gb, and most importantly the amazing QHD display and no side bezels being too sexy is just too much for me to give up. Uncle benny mentioned there is no perfect phone but for me this is my perfect phone, it's everything i ever wanted in a 2016/2017 smartphone.

Just hoping will not get a lemon unit in replacement phone like pink tint, dead pixels etc.

QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
DiGi called me a week back and mentioned need to return the wireless charger but no mention of battery pack. I even confirmed if i'm hearing it correctly as wireless charger has nothing to do with the internal battery. nevertheless i will get everything ready including freebies to make things go smoothly during the delivery exchange process.


becauseyuckfou
post Sep 20 2016, 12:04 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:54 AM)
So far no one has successfully done so?
*
They also mentioned they need to concentrate on the replacement first. It's kinda tough anyhow.

If we have taken our replacement unit, are we still eligible for a refund? (if the box is still sealed) That's the question.
lexboy85
post Sep 20 2016, 12:04 PM

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QUOTE(jacky91 @ Sep 20 2016, 11:47 AM)
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
*


after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
*
Even after the chat they ask for my details such as name, phone number, email address and so on but i have already fill up all of those before the live chat session, without filling up those you are not allow to enter the live chat, wonder their sop copy from where hmm.gif hmm.gif

This post has been edited by lexboy85: Sep 20 2016, 12:05 PM
mydragoon
post Sep 20 2016, 12:07 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
sonyclie77 errr... if you check... exchange is OPTION 1... meaning only need to return device + box + whatever inside that box

option 2 is refund... which will require return of everything, including the free gifts.
jacky91
post Sep 20 2016, 12:14 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
*
SME not offering refund right?
sonyclie77
post Sep 20 2016, 12:32 PM

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QUOTE(mydragoon @ Sep 20 2016, 12:07 PM)
sonyclie77 errr... if you check... exchange is OPTION 1... meaning only need to return device + box + whatever inside that box

option 2 is refund... which will require return of everything, including the free gifts.
*
Yup I misread the post.

Cheers.

QUOTE(jacky91 @ Sep 20 2016, 12:14 PM)
SME not offering refund right?
*
I read some requested but none has successfully done so.
pendekar7
post Sep 20 2016, 12:44 PM

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i want keep my current N7 (as compensation) and get new set on 29th. can?
jacky91
post Sep 20 2016, 12:46 PM

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QUOTE(pendekar7 @ Sep 20 2016, 12:44 PM)
i want keep my current N7 (as compensation)  and get new set on 29th. can?
*
hahahaha lol.gif mimpi la u tongue.gif
pendekar7
post Sep 20 2016, 12:51 PM

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QUOTE(jacky91 @ Sep 20 2016, 12:46 PM)
hahahaha lol.gif mimpi la u tongue.gif
*
wei y not. if all PO owners insist. bersatu kita teguh, bercerai kita kawen lain.
bcos my device got no issue. my s-pen click stuck was self healing. mega_shok.gif
speedguy10
post Sep 20 2016, 12:52 PM

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QUOTE(pendekar7 @ Sep 20 2016, 12:51 PM)
wei y not. if all PO owners insist. bersatu kita teguh, bercerai kita kawen lain.
bcos my device got no issue. my s-pen click stuck was self healing.  mega_shok.gif
*
If you self claim your device no issue, exchange is not compulsory although it's recommended.
jacky91
post Sep 20 2016, 12:53 PM

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QUOTE(pendekar7 @ Sep 20 2016, 12:51 PM)
wei y not. if all PO owners insist. bersatu kita teguh, bercerai kita kawen lain.
bcos my device got no issue. my s-pen click stuck was self healing.  mega_shok.gif
*
haha, can try tongue.gif

but my phone boot loop d sad.gif
ceras
post Sep 20 2016, 01:00 PM

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Courts customers, rather than wait for the call, its better that you call their hotline and register your exchange location with them. Did that just now and just waiting for their confirmation by email.
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post Sep 20 2016, 01:03 PM

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QUOTE(cwhong @ Sep 20 2016, 12:20 AM)
Will the price remain after relaunch note 7 in malaysia? And got local expected selling date?
*
don't think so

QUOTE(lllllx3 @ Sep 20 2016, 10:31 AM)
https://www.facebook.com/photo.php?fbid=101...&type=3&theater

here is another problem that this owner face (shadow on the front cam) after the replacement...but really really 1 of thousand ..so far ...
haha
*
Samsung SG so fast got replacement

QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
*
just because of 1 usb type c adaptor then unable to swap sweat.gif
Wind82
post Sep 20 2016, 01:06 PM

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How can SME deny exchange just because of missing accessories?

We never asked for exchange, it is Samsung own fault in the first place putting our safety at risk and we ARE FORCED to do so. They are not in any position to demand for anything!



chard168
post Sep 20 2016, 01:09 PM

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QUOTE(Wind82 @ Sep 20 2016, 01:06 PM)
How can SME deny exchange just because of missing accessories?

We never asked for exchange, it is Samsung own fault in the first place putting our safety at risk and we ARE FORCED to do so. They are not in any position to demand for anything!
*
Together we don't return full accessories to them then see how they handle it! Either they tarnish their own reputation or they die die exchange for us, need more ppl to work together otherwise they dgaf
pendekar7
post Sep 20 2016, 01:09 PM

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just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.
CAC@MBO
post Sep 20 2016, 01:12 PM

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QUOTE(Inject @ Sep 20 2016, 11:59 AM)
I think motherboard failure is the easier to understand term used by samsung representative, rather than emmc brickbug. perhaps i should call it ufs brickbug as it's now using ufs instead of emmc haha.

Yeah same with me, in spite of the bootloop and battery issues I still can't give up on the N7. Camera, battery life, dual sim/SD card, 64gb, and most importantly the amazing QHD display and no side bezels being too sexy is just too much for me to give up. Uncle benny mentioned there is no perfect phone but for me this is my perfect phone, it's everything i ever wanted in a 2016/2017 smartphone.

Just hoping will not get a lemon unit in replacement phone like pink tint, dead pixels etc.
DiGi called me a week back and mentioned need to return the wireless charger but no mention of battery pack. I even confirmed if i'm hearing it correctly as wireless charger has nothing to do with the internal battery. nevertheless i will get everything ready including freebies to make things go smoothly during the delivery exchange process.
*
you are so right. bro
hope not get those lemon unit.
my current unit working great. biggrin.gif
jacky91
post Sep 20 2016, 01:21 PM

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QUOTE(pendekar7 @ Sep 20 2016, 01:09 PM)
just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.
*
+1
lexboy85
post Sep 20 2016, 01:23 PM

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QUOTE(pendekar7 @ Sep 20 2016, 01:09 PM)
just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.
*
But why do I need to pay just take back the adaptor when new phone arrived and I'm not sure if Samsung is currently even selling the type c adaptor.
I have ask them both way still they don't take the phone

This post has been edited by lexboy85: Sep 20 2016, 01:24 PM
nexona88
post Sep 20 2016, 01:26 PM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
*
Useless live chat..
Incompetent CS doh.gif
lllllx3
post Sep 20 2016, 01:26 PM

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http://www.soyacincau.com/2016/09/20/4-way...7-is-brand-new/

Here is the way that we recognize the new batch of replacement phone.
dannychen
post Sep 20 2016, 01:33 PM

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How to spot the new Galaxy Note7
jacky91
post Sep 20 2016, 01:35 PM

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QUOTE(lllllx3 @ Sep 20 2016, 01:26 PM)
http://www.soyacincau.com/2016/09/20/4-way...7-is-brand-new/

Here is the way that we recognize the new batch of replacement phone.
*
QUOTE(dannychen @ Sep 20 2016, 01:33 PM)
all this can be done through software update no? hmm.gif
pendekar7
post Sep 20 2016, 01:51 PM

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QUOTE(jacky91 @ Sep 20 2016, 01:35 PM)
all this can be done through software update no? hmm.gif
*
maybe they include batt ID identifier in the updated systemUI or other control app.
so only batt with unique ID will show the green icon. this can be possibly overridden by root but they could make it linked to knox to detect tampered device.
jacky91
post Sep 20 2016, 01:54 PM

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QUOTE(pendekar7 @ Sep 20 2016, 01:51 PM)
maybe they include batt ID identifier in the updated systemUI or other control app.
so only batt with unique ID will show the green icon. this can be possibly overridden by root but they could make it linked to knox to detect tampered device.
*
hmm..hope so...cause by the look of this thing...it seems like a simple rom can do the trick doh.gif
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post Sep 20 2016, 01:59 PM

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QUOTE(chard168 @ Sep 20 2016, 01:09 PM)
Together we don't return full accessories to them then see how they handle it! Either they tarnish their own reputation or they die die exchange for us, need more ppl to work together otherwise they dgaf
*
This from Samsung Malaysia FBAttached Image
nexona88
post Sep 20 2016, 02:00 PM

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Samsung should rename as note 7s..
The green battery icon thingy is too simple....
Wind82
post Sep 20 2016, 02:03 PM

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Can you please ask the FB representative to announce it on facebook or the main Samsung website?

Other vendors are getting the wrong idea and refuse to exchange if it's not full set.
pendekar7
post Sep 20 2016, 02:03 PM

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QUOTE(nexona88 @ Sep 20 2016, 02:00 PM)
Samsung should rename as note 7s..
The green battery icon thingy is too simple....
*
samsung's 's' going to be in trouble. epal will haunt them. they can choose diff alphabet.
eternity4av
post Sep 20 2016, 02:14 PM

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so what is the requirement now for replacement? i thought only full set box?
chard168
post Sep 20 2016, 02:20 PM

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QUOTE(tsungmien @ Sep 20 2016, 01:59 PM)
This from Samsung Malaysia FBAttached Image
*
Thanks for sharing, bro! Didn't know that they actually replied differently at different times. SME is really confusing the customers, perhaps they are trying to recover back the accessories as much as possible only.

This post has been edited by chard168: Sep 20 2016, 02:21 PM
pohsze
post Sep 20 2016, 02:21 PM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
*
hi, you can use the type c adaptor from powerbank package...

This post has been edited by pohsze: Sep 20 2016, 02:23 PM
Wind82
post Sep 20 2016, 02:27 PM

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QUOTE(chard168 @ Sep 20 2016, 02:20 PM)
Thanks for sharing, bro! Didn't know that they actually replied differently at different times. SME is really confusing the customers, perhaps they are trying to recover back the accessories as much as possible only.
*
The problem is, other vendors like Sen Heng, Courts, Maxis and etc wouldn't know!

They will just blindly follow the previous instructions
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post Sep 20 2016, 02:27 PM

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Haha... Everyone here trying to take advantages & get extras... Our mindset really...
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post Sep 20 2016, 02:31 PM

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QUOTE(lexboy85 @ Sep 20 2016, 01:23 PM)
But why do I need to pay just take back the adaptor when new phone arrived and I'm not sure if Samsung is currently even selling the type c adaptor.
I have ask them both way still they don't take the phone
*
can get here if you want

https://forum.lowyat.net/index.php?showtopic=4033932&hl=

QUOTE(tsungmien @ Sep 20 2016, 01:59 PM)
This from Samsung Malaysia FBAttached Image
*
their customer service and livechat service totally giving different to customer
speechless :s
pohsze
post Sep 20 2016, 02:32 PM

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QUOTE(XeactorZ @ Sep 20 2016, 02:31 PM)
i think he wants the type c adaptor not the cable
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post Sep 20 2016, 02:33 PM

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QUOTE(mhhee @ Sep 20 2016, 02:27 PM)
Haha... Everyone here trying to take advantages & get extras... Our mindset really...
*
+1

and those ppl should stop posting as well
pendekar7
post Sep 20 2016, 02:36 PM

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QUOTE(pohsze @ Sep 20 2016, 02:21 PM)
hi, you can use the type c adaptor from powerbank package...
*
powerbank sold. how.
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post Sep 20 2016, 02:55 PM

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QUOTE(mhhee @ Sep 20 2016, 02:27 PM)
Haha... Everyone here trying to take advantages & get extras... Our mindset really...
*
Typical Malaysia mindset. Kiasu and greedy as fuck. Always try to take things for granted and ask for ridiculous compensation. You can find a lot of stupid comment in facebook after Samsung announce the recall. Really facepalm
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post Sep 20 2016, 02:55 PM

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QUOTE(mhhee @ Sep 20 2016, 02:27 PM)
Haha... Everyone here trying to take advantages & get extras... Our mindset really...
*
That is why we can't have a nice things in our life.
jrrsim
post Sep 20 2016, 03:00 PM

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This post has been edited by jrrsim: Sep 20 2016, 03:03 PM
zoozooka
post Sep 20 2016, 03:02 PM

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QUOTE(mhhee @ Sep 20 2016, 02:27 PM)
Haha... Everyone here trying to take advantages & get extras... Our mindset really...
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The problem is SME. SME is just in a position to carry out the replacement process instructed by Samsung Korea. Instead SME is playing their own agenda. Requesting full box set return for replacement is not the instruction from the HQ.

We the owners may want to take advantage of this situation for accessories, but SME is just greedy too. They want to resell these accessories such as power adapter and s-pen.
notmycupoftea
post Sep 20 2016, 03:04 PM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
*
bangwall.gif
seriously?!!!

I am truly thankful last time the live chat officer didn't reply like that
if not I would surely lose my temper and bruce.gif mad.gif vmad.gif ranting.gif
zoozooka
post Sep 20 2016, 03:04 PM

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QUOTE(jrrsim @ Sep 20 2016, 03:00 PM)
Malaysian mindset truly..

funny how it's so easy to judge others when they are not in the same position but when these same people are in the same position, they have the same mindset as well..
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SME is also conducting their business with Malaysian mindset. It's all Malaysian mindset
XeactorZ
post Sep 20 2016, 03:25 PM

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QUOTE(pohsze @ Sep 20 2016, 02:32 PM)
i think he wants the type c adaptor not the cable
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adaptor is same as note 4 / 5 / s6 / s7
chard168
post Sep 20 2016, 03:26 PM

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Hypocrites everywhere. whistling.gif
yuhhaur
post Sep 20 2016, 03:28 PM

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Hence what I mentioned a few pages back.
ceras
post Sep 20 2016, 03:29 PM

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QUOTE(pohsze @ Sep 20 2016, 02:32 PM)
i think he wants the type c adaptor not the cable
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I think u mean this type
http://www.mudah.my/USB+3+1+Type+C+to+Micr...6348.htm?last=1
pendekar7
post Sep 20 2016, 03:30 PM

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QUOTE(XeactorZ @ Sep 20 2016, 03:25 PM)
adaptor is same as note 4 / 5 / s6 / s7
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the guy lost MicroUSB > USB-C adapter. only N7 has USB-C currently for samsung device.
irenic
post Sep 20 2016, 03:33 PM

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QUOTE(zoozooka @ Sep 20 2016, 03:02 PM)
The problem is SME. SME is just in a position to carry out the replacement process instructed by Samsung Korea. Instead SME is playing their own agenda. Requesting full box set return for replacement is not the instruction from the HQ.

We the owners may want to take advantage of this situation for accessories, but SME is just greedy too. They want to resell these accessories such as power adapter and s-pen.
*
how do u know SME wants to sell?

all users should just return everything, then take whole new brand new box. simple. no need to be greedy by keeping the usb c adaptor / cable / earphone etc.. few ringgit stuffs also wants to cheat. sigh...
yuhhaur
post Sep 20 2016, 03:33 PM

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QUOTE(pendekar7 @ Sep 20 2016, 03:30 PM)
the guy lost MicroUSB > USB-C adapter. only N7 has USB-C currently for samsung device.
*
Wonder how he charge power by now.

Oh wait, we aren't supposed to charge power anymore~ innocent.gif



(wireless la bang)
pendekar7
post Sep 20 2016, 03:38 PM

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QUOTE(yuhhaur @ Sep 20 2016, 03:33 PM)
Wonder how he charge power by now.

Oh wait, we aren't supposed to charge power anymore~  innocent.gif
(wireless la bang)
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ngam pun..

we can buy other usb-c cable/adapter to charge the phone but the usb-c converter samsung provide is exclusive (white & gorgeous). unless they can accept any adapter which available frm lelong, etc.
chard168
post Sep 20 2016, 03:50 PM

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QUOTE(irenic @ Sep 20 2016, 03:33 PM)
how do u know SME wants to sell?

all users should just return everything, then take whole new brand new box. simple. no need to be greedy by keeping the usb c adaptor / cable / earphone etc.. few ringgit stuffs also wants to cheat. sigh...
*
you also know how to say few ringgit stuffs bro. what if those who really lost some of the accessories? reject replacement just because SME prioritize "few ringgit stuff" over the safety of users? doh.gif
Wind82
post Sep 20 2016, 04:00 PM

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QUOTE(irenic @ Sep 20 2016, 03:33 PM)
how do u know SME wants to sell?

all users should just return everything, then take whole new brand new box. simple. no need to be greedy by keeping the usb c adaptor / cable / earphone etc.. few ringgit stuffs also wants to cheat. sigh...
*
How do you know people want to keep the accessories? How bout people who have lost it? Not everyone wants to cheat.

Simply denying exchange due to incomplete set is simply ridiculous. It's like our life is actually less important than that few RM like you said.



jacky91
post Sep 20 2016, 04:06 PM

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QUOTE(chard168 @ Sep 20 2016, 03:50 PM)
you also know how to say few ringgit stuffs bro. what if those who really lost some of the accessories? reject replacement just because SME prioritize "few ringgit stuff" over the safety of users?  doh.gif
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QUOTE(Wind82 @ Sep 20 2016, 04:00 PM)
How do you know people want to keep the accessories? How bout people who have lost it? Not everyone wants to cheat.

Simply denying exchange due to incomplete set is simply ridiculous. It's like our life is actually less important than that few RM like you said.
*
like someone actually suggested just now...for those who lost certain accessories, just pay back lo? easy to settle

zoozooka
post Sep 20 2016, 04:13 PM

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QUOTE(chard168 @ Sep 20 2016, 03:50 PM)
you also know how to say few ringgit stuffs bro. what if those who really lost some of the accessories? reject replacement just because SME prioritize "few ringgit stuff" over the safety of users?  doh.gif
*
I believe SME is just playing the mind game to prevent the inevitable missing accessories claims. SME can't legally reject phone replacement because of missing accessories.

The phone recall is global. It's not individual phone recall in Malaysia. SME is too stupid to do things the malaysian way.

Urge everyone to register complaint to Samsung to bitch slap wake the f up SME.

http://www.samsung.com/in/info/emailsupport.html

This post has been edited by zoozooka: Sep 20 2016, 04:17 PM
pendekar7
post Sep 20 2016, 04:18 PM

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is not bout few ringgits. tit for tat.
desmondk
post Sep 20 2016, 04:29 PM

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QUOTE(Wind82 @ Sep 20 2016, 04:00 PM)
How do you know people want to keep the accessories? How bout people who have lost it? Not everyone wants to cheat.

Simply denying exchange due to incomplete set is simply ridiculous. It's like our life is actually less important than that few RM like you said.
*
Simply denying exchange due to incomplete set is simply ridiculous. +1 to this.

Those who with missing accessories should just pay for the accessories or Samsung can get it back from the new box during the exchange.
ah_chung
post Sep 20 2016, 04:41 PM

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QUOTE(nexona88 @ Sep 20 2016, 02:00 PM)
Samsung should rename as note 7s..
The green battery icon thingy is too simple....
*
Perhaps "Note 6"? maybe N6 become ghost that's why N7 is haunted by this explosion issue tongue.gif
Max2006
post Sep 20 2016, 04:55 PM

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Latest update regarding the explosion cases in China.

http://www.setn.com/News.aspx?NewsID=183326

According to Korea daily newspaper (朝鮮日報), they claimed that those 2 explosion cases in China are fake. Those 2 "victims" were trying to blackmail Samsung, by making the phones exploded intentionally. The newspaper also said Samsung will sue those 2 China users very soon.


Many netizens have different opinions regarding this case. But mostly believe that none of both sides could be trusted. Some people said the China users might be lying about the incident and they are trying to take advantages from that. At the same time, some people also doubt about Korea daily News' credibility since they had bad records in the past (reporting fake news, etc). A few netizens also pointed out that it wouldn't be fair to let Samsung to investigate the case by their own internal parties. They should let third party to do the investigation to verify the root cause.

This post has been edited by Max2006: Sep 20 2016, 04:58 PM
Max2006
post Sep 20 2016, 05:05 PM

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While Samsung is busy dealing with the cases in China, a news report shows up today and talking about 1st Note 7 explosion case in Hong Kong.

Mandarin news:

https://www.newmobilelife.com/2016/09/20/sa...-ver-explosion/

Pics and full details reports inside.

This post has been edited by Max2006: Sep 20 2016, 05:06 PM
jacky91
post Sep 20 2016, 05:11 PM

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QUOTE(Max2006 @ Sep 20 2016, 05:05 PM)
While Samsung is busy dealing with the cases in China, a news report shows up today and talking about 1st Note 7 explosion case in Hong Kong.

Mandarin news:

https://www.newmobilelife.com/2016/09/20/sa...-ver-explosion/

Pics and full details reports inside.
*
Samsung HK do not want to perform recall for certain batch...SME recall for all...cukur la

laugh.gif
eagleknight
post Sep 20 2016, 05:12 PM

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韩媒:中国Note7爆炸因烤箱加热
2016-09-20 13:20 综合
  来源:朝鲜日报 朴淳灿 朝鲜日报记者

  中国也发生了三星盖乐世Note7爆炸事件,但19日的消息显示,这是一起为了得到赔偿金的炒作。中国市场的盖乐世Note7安装的是中国公司ATL的电池。19日开始供应到全世界的盖乐世Note7都换上了ATL电池。

  18日首次出现了中国市场盖乐世Note7爆炸的消息,百度上出现了好像被烧坏的盖乐世Note7照片。上传者称在使用盖乐世Note7时突然黑屏随后爆炸。当天三星中国客服也接到一起称盖乐世Note7爆炸的投诉。

  三星回收了两款手机,和ATL着手进行了共同调查,19日宣布:“通过X光和CT对产品进行分析的结果显示,发现了在电池外部故意加热的痕迹。”两家公司为了调查准确的原因,将Note7放进微波炉、热风机、电磁炉、烤箱等进行了再现试验。结果显示,两部手机放在电磁炉上,用200度加热2-3分钟,产品的损坏样子和照片最相似。

  之前的不良产品只有电池燃烧,但中国出现的爆炸产品不仅是电池,内部电路、相机等其他零件都发生了燃烧。电池内部反而没有太大损伤,很干净。声称爆炸的两名消费者中一人本月2日在微信和百度上传了“刚才拿到了珊瑚蓝的炸弹,希望真的爆炸,威胁三星要钱”的内容,成为证明炒作的有力证据。

  三星电子宣布,正在讨论对主张虚伪爆炸的2名中国消费者进行刑事起诉等法律应对。
yuhhaur
post Sep 20 2016, 05:14 PM

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The more I read all these news the more it lead me to think that the battery technology that is use in N7 had problem.

Note 5:
user posted image

Note 7:
user posted image


It looks like the space for the battery is almost the same but N7 had 3500mah instead of 3000 of N5.

hmm.gif
SUSkc6012
post Sep 20 2016, 05:16 PM

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For the accessories, I willl give them as in new one as not using
But for the fast charging adapter I will take it and give them an used old fast charge adapter from my note 4
jacky91
post Sep 20 2016, 05:18 PM

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QUOTE(kc6012 @ Sep 20 2016, 05:16 PM)
For the accessories, I willl give them as in new one as not using
But for the fast charging adapter I will take it and give them an used old fast charge adapter from my note 4
*
freebies no need give back leh...only the accessories in the phone box
benny888
post Sep 20 2016, 05:19 PM

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@Pocketnow: Galaxy Note 7 found not guilty of torching Jeep after ‘thorough investigation’
http://pocketnow.com/2016/09/20/samsung-ga...uilty-jeep-fire
vcheam
post Sep 20 2016, 05:23 PM

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just want to share my experience on this exchange/replacement on my unit.
my unit bought from SG, and the replacement done on SG too.
make a booking on which date & time to replace from 16/9 onward and the method of exchange http://www.samsung.com/sg/note7exchange/ which can self collect or delivery.. i choose delivery option on 20/9 2pm.
the samsung guy come over to my house 2pm sharp and i hand over the whole box and he rejected say he just want to phone only..so i immediately take out the Spen and all accessories. the guy request the Imei sticker on the new phone and stick on the warranty card. he take 1 copy i take mine. the whole process only take 10minute..

Max2006
post Sep 20 2016, 05:24 PM

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This info is still a rumor at this stage, please take this with a grain of salt.

According to some internal source, it's expected that 6GB Ram version Note 7 will be releasing in China before the end of october.