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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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jerryhean
post Sep 19 2016, 07:02 PM

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3rd?

This post has been edited by jerryhean: Sep 19 2016, 07:03 PM
jerryhean
post Sep 20 2016, 12:05 AM

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QUOTE(-kytz- @ Sep 19 2016, 11:50 PM)
I didn't get such call sad.gif
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You hand in yours to service Center?
jerryhean
post Sep 20 2016, 09:42 PM

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QUOTE(vcheam @ Sep 20 2016, 05:23 PM)
just want to share my experience on this exchange/replacement on my unit.
my unit bought from SG, and the replacement done on SG too.
make a booking on which date & time to replace from 16/9 onward and the method of exchange http://www.samsung.com/sg/note7exchange/ which can self collect or delivery.. i choose delivery option on 20/9 2pm.
the samsung guy come over to my house 2pm sharp and i hand over the whole box and he rejected say he just want to phone only..so i immediately take out the Spen and all accessories. the guy request the Imei sticker on the new phone and stick on the warranty card. he take 1 copy i take mine. the whole process only take 10minute..
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SG is real butler service, here is butter service.
jerryhean
post Sep 20 2016, 10:28 PM

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QUOTE(norazwan79 @ Sep 20 2016, 10:03 PM)
Before return the phone, lets do some tests for our note 7. Scratch test, under water test, burn test, bend test, drop test etc... biggrin.gif
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Share the outcome bro smile.gif
jerryhean
post Sep 20 2016, 10:30 PM

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QUOTE(TOMEI-R @ Sep 20 2016, 09:57 PM)
From being a discussion thread on the features and functions of the Note7, this thread has turned into a complain and rant thread. Im really surprised that a mere phone can get some of you guys so worked up.  tongue.gif
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That is not relevant at the moment since everyone is talking about the risk of using Note 7 and looking forward to getting a brand new set and hopefully no more issue. Hope by then no more rants etc.

This post has been edited by jerryhean: Sep 20 2016, 10:31 PM
jerryhean
post Sep 20 2016, 10:38 PM

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QUOTE(XeactorZ @ Sep 20 2016, 10:32 PM)
long time didn't heard that butler service laugh.gif
but still, Malaysia boleh
Samsung Malaysia customer service are sucks
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Instruction doesn't get to every level and everyone not in sync, that is why we always get contradicting answers.
jerryhean
post Sep 20 2016, 10:43 PM

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Update coming soon. Sorry ya if already posted.

Once released, the update will automatically download and install on affected Galaxy Note 7 handset, after altering the user to the update of course. As well as limiting battery capacity to just 60 percent, customers will be alerted to turn off their device and return it to their place of purchase. According to Samsung, this alert will appear every time the user reboots their phone or connects it to a charger. This repeated reminder will probably persuade a few people to return their phones, just to avoid the irritating message.

http://www.androidauthority.com/how-note-7...e-works-717435/
jerryhean
post Sep 22 2016, 08:24 AM

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QUOTE(jerung72 @ Sep 22 2016, 08:08 AM)
Sorry for being a bit lost on the screen crack protection. How does the cover work because I'm just assuming the screen crack should already be covered under 1 year warranty.

Does it cover sudden cracking or even user mishandling?

Thanks in advance for the clarifications.
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My understanding is if the screen crack, regardless of the cause, can claim for a replacement screen with additional RM100 to pay. Doesn't make sense if it doesn't cover crack due to drop or whatsoever. The screen crack by itself? Then it is going to another round of fiasco.
jerryhean
post Sep 22 2016, 08:27 AM

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I hope YES allow exchange done by friends/family member other than the owner themselves, will be overseas, can't collect on the same day or few days after... sianz...
jerryhean
post Sep 22 2016, 08:52 AM

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QUOTE(xDingx @ Sep 22 2016, 08:40 AM)
I think u can write a authorisation letter to authorise other ppl to collect for u.
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Either I do that or I go with my spouse to the shop this weekend and inform them about the collection arrangement, guess that should work.
jerryhean
post Sep 22 2016, 09:33 PM

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Stim already lor


Attached thumbnail(s)
Attached Image
jerryhean
post Sep 22 2016, 09:39 PM

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Ok tomorrow backup and put in the box. Planning to do so anyway since need to travel next week. Don't want to get stares on the plane.
jerryhean
post Sep 22 2016, 10:27 PM

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Don't let your battery drop below 60% , hahaha
jerryhean
post Sep 23 2016, 09:47 AM

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QUOTE(eagleknight @ Sep 23 2016, 09:41 AM)
Thank you, bro.

But there is no Adv Setting on my menu
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Top right 3 dots
jerryhean
post Sep 23 2016, 04:04 PM

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YES is chasing me to update my records for them to send the replacement unit to my preorder place.
After few emails which I have missed (didn't check) finally they just called and asked me to reply as soon as possible. And new update from YES is that Samsung has given them new instruction , I just need to return my phone and box, get to keep all the accessories, not bad.
jerryhean
post Sep 23 2016, 05:55 PM

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Somehow I got the excitement of collecting the exchange unit just like preorder time. But I am not collecting myself this time.

This post has been edited by jerryhean: Sep 23 2016, 05:56 PM
jerryhean
post Sep 23 2016, 06:10 PM

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Generously consented? Hmm...

Dear Valued Customer ,

Again our apologies for inconvenience caused .

Samsung has generously consented to give u all ,our valued customers a tempered screen protector during 1 to 1 device exchange of Samsung Note 7 .

It also comes with a screen cracking protection insurance for the screen crack for 1 year.

We hope you are happy with the service as
YES n Samsung are reliable Telco n Device Vendor and are here to serve you better !

Thank you very much for you,our valued customers
co-operation n understanding !
jerryhean
post Sep 23 2016, 06:12 PM

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QUOTE(archery @ Sep 23 2016, 06:09 PM)
Yes email me to exchange but they need all the accessories.  Unlucky me. I thought they can replace with phone and Box only.  😭😭😭😭
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I got from YES also but they told me just return the box and phone...
jerryhean
post Sep 23 2016, 06:16 PM

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QUOTE(mudkipryan94 @ Sep 23 2016, 06:12 PM)
NICE LARH!...

maybe i'll get 1 plan for myself.. smile.gif btw thanks for the post bro
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Don't mention smile.gif
jerryhean
post Sep 23 2016, 06:18 PM

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QUOTE(jacky91 @ Sep 23 2016, 06:08 PM)
Samsung or SanDisk
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I am using Strontium.
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