QUOTE(yuhhaur @ Sep 20 2016, 11:11 AM)
Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.
Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.
SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)
Call me skeptical but I am sure some of the users out there would like to take this advantage.
IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)
i think there is a flaw in your theory, these minimal profit gains should not be in the minds of Samsung, their main priority should be focused on damage control and building back brand loyalty. Future sales and rave reviews from existing pre-order customers is worth much more than the few ringgit they can probably save but which would bring in more complaints and viral news from users.
With such a big "explosion" going on, saving pennies on the dollar seems like a dumb move but that's probably just me.
Samsung has already inadvertently caused so much hassle and embarrassment to the customers (and themselves), they are expected to lose a hefty amount, so just let customers "take advantage" over these petty things la. Demanding for VR or IconX or other things is possibly slightly overboard but getting a few "free" accessories doesn't add much to their basic cost when it's supposed to be going to the dumps anyway.
This post has been edited by jrrsim: Sep 20 2016, 11:25 AM