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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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jacky91
post Sep 20 2016, 08:42 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 08:10 AM)
I can't see any reason why changing color will cause them extra loss unless the color is custom-made. And i can't see the reason why they have to reject exchanging defective phone just because of missing accessories. The main issue is the phone, not accessories.

Sometimes i really feel people need to go through IQ Test before getting a job. The result must be written on their resume.
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QUOTE(monked @ Sep 20 2016, 08:27 AM)
Maybe you're not looking at the bigger picture. Assuming they allow you to change color, do you think they will have enough stock for others as well?
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As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?
jacky91
post Sep 20 2016, 08:55 AM

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QUOTE(xDingx @ Sep 20 2016, 08:52 AM)
The sales in US will resume on 21 Oct... Hopefully it will be earlier in Malaysia.
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i think US delay it due to security purpose...u know la...they very strict in these kind of things
jacky91
post Sep 20 2016, 09:07 AM

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QUOTE(tvb101 @ Sep 20 2016, 08:59 AM)
Great  thumbsup.gif

Now we are gonna have more battery display all over the phone, and it's GREEN in colour  rclxms.gif
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looks OK ja..hahaha wonder if it is gonna change color according to battery level tongue.gif
jacky91
post Sep 20 2016, 11:08 AM

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QUOTE(UnderTheSun @ Sep 20 2016, 10:45 AM)
The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG
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Putting urself in their shoes, in wat way do u think u will do? sweat.gif
jacky91
post Sep 20 2016, 11:18 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:11 AM)
Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)
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couldn't agree with u more nod.gif

just the matter of mindset yawn.gif
jacky91
post Sep 20 2016, 11:35 AM

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QUOTE(stevenryl86 @ Sep 20 2016, 11:33 AM)
Reminder to owners of Note 7 on the upcoming replacement:-

Official Samsung MY - Note 7

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
Replacement date: From 29th September 2016 onwards
Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
Replacement Time: 10.00am till 10.00pm
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.
Once again please read and don't make the fool out of yourself if you did not bring the abovementioned.
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all sealed in box..will check again tonight...to double confirm tongue.gif
jacky91
post Sep 20 2016, 11:47 AM

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[quote=mydragoon,Sep 20 2016, 11:43 AM]
so mad talking to samsung live chat ranting.gif
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[/quote]
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
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[/quote]

after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
jacky91
post Sep 20 2016, 12:14 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
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SME not offering refund right?
jacky91
post Sep 20 2016, 12:46 PM

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QUOTE(pendekar7 @ Sep 20 2016, 12:44 PM)
i want keep my current N7 (as compensation)  and get new set on 29th. can?
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hahahaha lol.gif mimpi la u tongue.gif
jacky91
post Sep 20 2016, 12:53 PM

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QUOTE(pendekar7 @ Sep 20 2016, 12:51 PM)
wei y not. if all PO owners insist. bersatu kita teguh, bercerai kita kawen lain.
bcos my device got no issue. my s-pen click stuck was self healing.  mega_shok.gif
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haha, can try tongue.gif

but my phone boot loop d sad.gif
jacky91
post Sep 20 2016, 01:21 PM

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QUOTE(pendekar7 @ Sep 20 2016, 01:09 PM)
just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.
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+1
jacky91
post Sep 20 2016, 01:35 PM

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QUOTE(lllllx3 @ Sep 20 2016, 01:26 PM)
http://www.soyacincau.com/2016/09/20/4-way...7-is-brand-new/

Here is the way that we recognize the new batch of replacement phone.
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QUOTE(dannychen @ Sep 20 2016, 01:33 PM)
all this can be done through software update no? hmm.gif
jacky91
post Sep 20 2016, 01:54 PM

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QUOTE(pendekar7 @ Sep 20 2016, 01:51 PM)
maybe they include batt ID identifier in the updated systemUI or other control app.
so only batt with unique ID will show the green icon. this can be possibly overridden by root but they could make it linked to knox to detect tampered device.
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hmm..hope so...cause by the look of this thing...it seems like a simple rom can do the trick doh.gif
jacky91
post Sep 20 2016, 04:06 PM

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QUOTE(chard168 @ Sep 20 2016, 03:50 PM)
you also know how to say few ringgit stuffs bro. what if those who really lost some of the accessories? reject replacement just because SME prioritize "few ringgit stuff" over the safety of users?  doh.gif
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QUOTE(Wind82 @ Sep 20 2016, 04:00 PM)
How do you know people want to keep the accessories? How bout people who have lost it? Not everyone wants to cheat.

Simply denying exchange due to incomplete set is simply ridiculous. It's like our life is actually less important than that few RM like you said.
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like someone actually suggested just now...for those who lost certain accessories, just pay back lo? easy to settle

jacky91
post Sep 20 2016, 05:11 PM

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QUOTE(Max2006 @ Sep 20 2016, 05:05 PM)
While Samsung is busy dealing with the cases in China, a news report shows up today and talking about 1st Note 7 explosion case in Hong Kong.

Mandarin news:

https://www.newmobilelife.com/2016/09/20/sa...-ver-explosion/

Pics and full details reports inside.
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Samsung HK do not want to perform recall for certain batch...SME recall for all...cukur la

laugh.gif
jacky91
post Sep 20 2016, 05:18 PM

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QUOTE(kc6012 @ Sep 20 2016, 05:16 PM)
For the accessories, I willl give them as in new one as not using
But for the fast charging adapter I will take it and give them an used old fast charge adapter from my note 4
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freebies no need give back leh...only the accessories in the phone box
jacky91
post Sep 20 2016, 05:30 PM

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QUOTE(pendekar7 @ Sep 20 2016, 05:28 PM)
Q: Can I still exchange if I have lost some of my accessories or the box?

A: Yes, you can still exchange for a new and complete set of Galaxy Note7 even if you do not have a full set of accessories and box for your current Galaxy Note7.

(Samsung SG)
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keyword: Samsung SG

haha
jacky91
post Sep 21 2016, 09:26 AM

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QUOTE(mydragoon @ Sep 21 2016, 09:12 AM)
*ahem*

my comment was in regards to the china case...  wink.gif

the woman who dun wanna hand the burnt phone to Samsung for further investigation.
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the reason given was she wan a 3rd party to test right?
jacky91
post Sep 21 2016, 09:37 AM

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QUOTE(mydragoon @ Sep 21 2016, 09:33 AM)
yes, yes, yes... please read my replies and what i have quoted.... smile.gif
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hahaha...finally something we can learn from jibby
jacky91
post Sep 21 2016, 12:51 PM

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QUOTE(yvonnesoo @ Sep 21 2016, 11:21 AM)
i'm not bro eh  tongue.gif

i surrender to SME service center. i bought my phone from YES. don't bother to contact YES as their SC totally can't use. No respond to my email at all. so i call SME hotline and talk to them. so i surrender my phone and everything. waiting for them to refund me the $  icon_idea.gif
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refund $?

how?

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