I can't see any reason why changing color will cause them extra loss unless the color is custom-made. And i can't see the reason why they have to reject exchanging defective phone just because of missing accessories. The main issue is the phone, not accessories.

Sometimes i really feel people need to go through IQ Test before getting a job. The result must be written on their resume.

Maybe you're not looking at the bigger picture. Assuming they allow you to change color, do you think they will have enough stock for others as well?

The sales in US will resume on 21 Oct... Hopefully it will be earlier in Malaysia.

Great 

Now we are gonna have more battery display all over the phone, and it's GREEN in colour 

The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG

Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)

Reminder to owners of Note 7 on the upcoming replacement:-

Official Samsung MY - Note 7

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
Replacement date: From 29th September 2016 onwards
Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
Replacement Time: 10.00am till 10.00pm
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.
Once again please read and don't make the fool out of yourself if you did not bring the abovementioned.

Alright thanks.

Got option to refund is good.

i want keep my current N7 (as compensation)  and get new set on 29th. can?

wei y not. if all PO owners insist. bersatu kita teguh, bercerai kita kawen lain.
bcos my device got no issue. my s-pen click stuck was self healing. 

just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.

http://www.soyacincau.com/2016/09/20/4-way...7-is-brand-new/

Here is the way that we recognize the new batch of replacement phone.

maybe they include batt ID identifier in the updated systemUI or other control app.
so only batt with unique ID will show the green icon. this can be possibly overridden by root but they could make it linked to knox to detect tampered device.

you also know how to say few ringgit stuffs bro. what if those who really lost some of the accessories? reject replacement just because SME prioritize "few ringgit stuff" over the safety of users? 

How do you know people want to keep the accessories? How bout people who have lost it? Not everyone wants to cheat.

Simply denying exchange due to incomplete set is simply ridiculous. It's like our life is actually less important than that few RM like you said.

While Samsung is busy dealing with the cases in China, a news report shows up today and talking about 1st Note 7 explosion case in Hong Kong.

Mandarin news:

https://www.newmobilelife.com/2016/09/20/sa...-ver-explosion/

Pics and full details reports inside.

For the accessories, I willl give them as in new one as not using
But for the fast charging adapter I will take it and give them an used old fast charge adapter from my note 4

Q: Can I still exchange if I have lost some of my accessories or the box?

A: Yes, you can still exchange for a new and complete set of Galaxy Note7 even if you do not have a full set of accessories and box for your current Galaxy Note7.

(Samsung SG)

*ahem*

my comment was in regards to the china case... 

the woman who dun wanna hand the burnt phone to Samsung for further investigation.

yes, yes, yes... please read my replies and what i have quoted....

i'm not bro eh 

i surrender to SME service center. i bought my phone from YES. don't bother to contact YES as their SC totally can't use. No respond to my email at all. so i call SME hotline and talk to them. so i surrender my phone and everything. waiting for them to refund me the $