QUOTE(RVN10 @ Sep 21 2016, 05:24 PM)
Everyone i just got call from Samsung after my chat with Samsung live chat this morning. I ask them about 1 to 1 replacement in case of missing accessories.
The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories.
What important is the phone and box. Just need to bring phone and box for replacement.
This information will be sent out to all dealer and service center via internal memo in 2 days time.
Interesting. If that is the case, will SME follow Samsung SG whereby the replacement sets come as full set with all accessories in the box? Or the replacement set will come as the phone only?The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories.
What important is the phone and box. Just need to bring phone and box for replacement.
This information will be sent out to all dealer and service center via internal memo in 2 days time.
Sep 21 2016, 05:42 PM
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