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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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shockk
post Sep 21 2016, 05:42 PM

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QUOTE(RVN10 @ Sep 21 2016, 05:24 PM)
Everyone i just got call from Samsung after my chat with Samsung live chat this morning.  I ask them about 1 to 1 replacement in case of  missing accessories.

The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status  accessories.

What important is the phone and box. Just need to bring phone and box for replacement.

This information will be sent out to all dealer and service center via internal memo in 2 days time.
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Interesting. If that is the case, will SME follow Samsung SG whereby the replacement sets come as full set with all accessories in the box? Or the replacement set will come as the phone only?
shockk
post Oct 6 2016, 08:59 AM

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QUOTE(tonitemontell @ Oct 6 2016, 08:52 AM)
I have one question.. i own a note 7 and when the recall of returning  the note 7 samsung told me that my phone are safe when the check the imei number it says my note 7 are from hongkong so not intitle on the recall program.. but i have 80% batt lock. Un able to charge it full..
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Is your set really from HK? If yes, then it should not have the firmware which limits battery level.

QUOTE(ramarao @ Oct 6 2016, 08:53 AM)



Luckily  i opted for refund, I love the Note7 but I prefer to wait for N8, hopefully no repeated mistakes from Samsung
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Did you have to return all the pre-order freebies upon your refund?

This post has been edited by shockk: Oct 6 2016, 09:00 AM
shockk
post Oct 6 2016, 09:50 AM

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QUOTE(brandon8921 @ Oct 6 2016, 09:45 AM)
Clearly there is someone behind are the culprits to these N7 exploding cases. (Apple,Sony,htc,LG)
Samsung is not stupid enough to make a 2nd mistake.
Btw, my pre-recalled N7 works like a charm and after replacement it is even better. Not a single sign of failure,overheat etc.
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Same here, no issues on my Note 7 pre-recall edition too.

QUOTE(abarai @ Oct 6 2016, 09:45 AM)
IF there is a Note 8...lol. samsung may just take a leave of google and close off the note line and come up with something else smile.gif

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Very true. Hope Samsung can recover from this.
shockk
post Oct 6 2016, 10:00 AM

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QUOTE(abarai @ Oct 6 2016, 09:55 AM)
haha don't say till like that, later all the boom boom ppl will call you fanboy, butthurt etc. smile.gif

seriously tho, if all these events caused samsung to give up on the note line, it  will make for a poorer android ecosystem.

for me i will continue to use the n7 la..until confirmed have to return. my own reading of the cases so far, i think still relatively safe for me to use. sometimes life is about probabilities. of course, everyone should make their own decisions based on their circumstances.
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Yup. The only thing to be worried now is the resale value of the Note 7, which will greatly depend on the outcome of this latest Note 7 incident by the US regulators.
shockk
post Oct 6 2016, 10:04 AM

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QUOTE(BeastX @ Oct 6 2016, 09:53 AM)
The mentality that place any significance for numbers... of which JPJ, casino(s),  gambling (4d, etc) preys/profits on.... Samsung's failure this time could be placed sole on inability to maintain QC of the manufacturing of batteries due to the rush in production resulting in slightly higher frequency of the battery malfunctioning...
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Even the replacement units seemed rushed as some forumers here said that their units have subpar finishing on the exterior body compared to the pre-recall units.

Actually, I wonder if it is true to the design issue on the battery whereby the space is too small to fit in a 3500mah battery. But then again, battery technology improves every year, and perhaps this can be done without any issues as well.
shockk
post Oct 6 2016, 10:10 AM

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QUOTE(eagleknight @ Oct 6 2016, 10:06 AM)
Me too but just pray for those carriers not banned it
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I think so far there has been no outright ban for Note 7 on flights, right? It's just that you must turn off / shutdown the Note 7 when you are on the flight. So you can still carry it with you, with the slight inconvenience of not being able to use it at all while flying.
shockk
post Oct 6 2016, 10:19 AM

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QUOTE(abarai @ Oct 6 2016, 10:14 AM)
too many missing details to make a conclusion. the fault could even be one of those rare random battery blow ups that can happen to almost any phones once a while rather than from the fault that plague the first batch...but because it is a note 7 there is more surrounding hoohaaa.

resell value will take a hit definitely, with the note reputation damaged. that's why the chance of samsung just erasing off the note line to start anew could very well happen. if so, i hope they will still include the spen.
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Yes, indeed. To be honest, the probability of the battery explosions is very very minor considering the millions of units sold. Very sad that even when Samsung did the right thing (by having this recall programme), things can still turn out for the worse for them now. sweat.gif

QUOTE(jerryhean @ Oct 6 2016, 10:18 AM)
Already not so good battery coupled with SD processor?
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Yup. SD processor has poorer battery life than Exynos versions we have in Malaysia. The only good thing about SD is better 3D graphics for gaming apps. Perhaps the SD versions run hotter than Exynos which can exacerbate the battery issue (if any).
shockk
post Oct 6 2016, 10:32 AM

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QUOTE(brandon8921 @ Oct 6 2016, 10:23 AM)
Any phone or batteries don't just suka suka explode by itself. It must have some external heat or pressure to trigger the fire.
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If this were true, Samsung would not have initiated the Note 7 recall programme. It has to be something (example: contaminants in battery or bad QC) which led to Samsung's decision to announce the global recall.
shockk
post Oct 6 2016, 11:33 AM

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QUOTE(eagleknight @ Oct 6 2016, 11:31 AM)
My set working great and I believe others too.

We don't know what is actually happening ...
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Yes, let us wait for the US government investigators to check on the case and release a statement on the actual cause of the incident.
shockk
post Oct 6 2016, 11:54 AM

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QUOTE(MPIK @ Oct 6 2016, 11:52 AM)
is beautiful phone but i think samsung compromise this round by fitting a large battery in a slim and cramped phone to preserve its beauty. i think if samsung opted for a smaller battery around 3100mah, I think it's gonna solve the issue.
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Agreed. If this were true, Samsung should have revised the battery to make it smaller for the replacement units of the Note 7. Only Samsung themselves know the truth.
shockk
post Oct 6 2016, 12:27 PM

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QUOTE(realcheraz @ Oct 6 2016, 12:25 PM)
The picture provided by Brian Green doesn't match the news report. In news said...

"burned thru the carpet & scorched the subfloor of the plane"

His inner pocket also almost no burn mark.

U think?
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No point speculating now.

Just wait for the official statement from the US authorities.
shockk
post Oct 6 2016, 01:24 PM

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QUOTE(eetony @ Oct 6 2016, 01:21 PM)
Let's just say if battery faulty I wouldn't mind reduce to 3100-200 to completely solve all these incidents regardless how genuine the news.

Oh boy there is setting option let u to town down to FHD.
For me I do c difference in QHD & FHD.
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Note 7's native resolution is QHD. So when you switch it to FHD setting, it will certainly look worse than other phones which have native FHD resolution displays.

Therefore, it is always best to use QHD resolution for QHD phones.

This post has been edited by shockk: Oct 6 2016, 01:26 PM
shockk
post Oct 6 2016, 02:06 PM

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QUOTE(mydragoon @ Oct 6 2016, 01:48 PM)
only because this is new case... again. and naturally, there are some who value their live and are concerned.

there are of course those who's life is not worth the phone itself... so, they look up phone more than personal safety.

after all, this is Note7 forum and this is considered related to users. if ppl dun like to read and discuss about the explosions, feel free not to reply la...

the idea of forum is so owners are aware of issues that is affecting them.
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Yes, agreed. Safety always comes first. And such discussions are always welcomed. Though we do understand that many Note 7 owners here are worried about negative posts because it may affect their resale value (in case they want to sell it suddenly).
shockk
post Oct 6 2016, 02:10 PM

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QUOTE(eetony @ Oct 6 2016, 01:56 PM)
Ya, I realise that. I do compare to 6p and iPhone 6+ the same high res source the same time. At regular view distance maybe hard to tell the difference. Anyway is like ppl talking about the Sony have 4k.

QHD displays makes strong selling point nowadays regardless people can see the difference. Resolution won't stop racing on mobile phones. To each his own,  with large 3500mah with qhd make perfect sense.

if note7 is FHD too, will be complaint... lol
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Yup. I've compared sharpness of displays on iPhones with FHD displays (native) and Note 7 QHD display (native). Seems that the Note 7 is indeed sharper to my eyes. But some people say they cannot see the difference.
shockk
post Oct 6 2016, 04:01 PM

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QUOTE(mydragoon @ Oct 6 2016, 03:59 PM)
i'd think that putting in luggage is more dangerous... no? weird airlines...
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Yes, indeed. If put into luggage and the Note 7 spontaneously explodes (even while turned off), it could be disastrous to the flight and the lives of passengers and crew on board.

If the Note 7 is being held by a passenger in the flight cabin, at least if there is a fire from the explosion, it can be extinguished or something.

This post has been edited by shockk: Oct 6 2016, 04:03 PM
shockk
post Oct 6 2016, 04:10 PM

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QUOTE(nexona88 @ Oct 6 2016, 04:06 PM)
I thought its okay for flight now, after the replacements done.

why AirAsia still enforcing NO Note 7 usage in fight  rclxub.gif  confused.gif
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Replacements are only the first step. Samsung has to prove that the replacement sets do not exhibit the same explosion-causing defects as the previous batch, then only airlines will be confident to lift the ban - and not just because Samsung says they are safe and the airlines will just believe it. After all, the bottom line is that passenger (and aircraft) safety is of utmost importance to them.
shockk
post Oct 6 2016, 06:43 PM

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QUOTE(Inject @ Oct 6 2016, 06:29 PM)
mine just wiggle very slightly, both pre-replacement and post-replacement unit. it seems like the orientation which you put in matters.

but my volume buttons quite wobbly though. power and home is fine. i wonder if wobbly volume/power button affects water resistance?
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From what i read, the wobbly Spen may make it easily get stuck in the Spen silo. If possible, better get it changed to a solid type one.
shockk
post Oct 6 2016, 08:38 PM

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QUOTE(benny888 @ Oct 6 2016, 08:01 PM)
Thanks but I wont be interested in getting back the accessories...anyway this set already sold to my close friend. He is also uninterested in getting it back.
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Yes, even Maxis took back all the accessories from my first Note 7. No issues with me. I don't necessarily need another travel charger or USB cable or box for that matter. For those who tried to get back as much as they can by even taking out the SPen and the sim-card tray, I have to say I salute you for sure. laugh.gif

QUOTE(Max2006 @ Oct 6 2016, 08:21 PM)
According to the latest progress, it seems that Note 7 is in the hands of America authority. Samsung released announcement saying that so far they cannot confirm whether the whole incident was related to Note 7 or not since they have not received the damaged phone yet. The news is already out. The plane stopped. All passengers evacuated. Pics, videos, the box, the imei number showed in the Verge article (people checked the imei number in Samsung imei site and confirmed it's replacement unit), all those proves that the phone is indeed a replacement Note 7. Not sure why Samsung still deny the fact that it was the Note 7 that made the whole crews and passengers to evacuate the plane.

I am not biased on any side in this case. But I do think that Samsung's announcement is some what ambiguous. Why not they just admit it and investigate it asap? hmm.gif
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Samsung is a very huge public-listed corporation. Every single thing that they say can affect their share prices, and it is always better to be safe and say more conservative (protective) statements to try to save themselves first. Would be interesting indeed to see what happens next. brows.gif

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