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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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rajlesta00
post Sep 20 2016, 09:56 AM

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C&P from Digi reply
refund

***********

Dear XXXX,

Number: XXXX

We hope that you are doing great and always in a pink of health. We thank you for your email dated 16th of September 2016.

With regard to your further enquiry on replacement of Samsung Galaxy Note 7, please be informed that we are handling this matter with 2 options:

1) Exchange of device: In this exchange only items in the box are required to be returned.

2) Return of device with refund: Under this circumstance, you are required to return all of the items that you have received which is the device, items in the box and preorder gifts.

We hope the above information have shed some light to your enquiry. If you have any further enquiry or request, kindly call us at 0162211800 or feel free to email us at help@digi.com.my.

Thank you for being a Digi customer.

Regards,
XXX XXXXXX
Customer Service
Digi Telecommunication Sdn Bhd.
rajlesta00
post Sep 21 2016, 10:29 AM

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rajlesta00
post Sep 22 2016, 12:13 PM

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QUOTE(dingz @ Sep 22 2016, 12:04 PM)
To me Gear VR is the best value out of all the compensation gifts.
I dont need the screen protection coz i take good care of my phones. Never had screen crack before. So for me this is a waste.
*
I am also interested in getting a new VR for me. My son would love this.
RM399 at samsung store.
rajlesta00
post Sep 25 2016, 05:13 PM

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QUOTE(cygenus @ Sep 25 2016, 04:41 PM)
Instruction given by DIGI to me was different. I was requested to bring the phone, wireless charger, and the stock earphone, they will give me back a new box set and the wireless charger
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Yes same for me too. I didnt understand why wireless charger but thats what digi told me.

rajlesta00
post Sep 28 2016, 06:09 PM

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Digi informed me it will be 30th sept due to stock
rajlesta00
post Sep 29 2016, 11:35 AM

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QUOTE(davidman82 @ Sep 29 2016, 11:08 AM)
Anyone here exchange from digi already ? Do we need to go to gdex office to exchange like pre order or we need to wait at home for DELIVERY?
*
When Digi called me 2weeks ago, I opted to collect at Digi SC.
yesterday Digi asked me to come on 30th

rajlesta00
post Sep 29 2016, 02:59 PM

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QUOTE(davidman82 @ Sep 29 2016, 02:57 PM)
It is not green colour.
*
I would bring to Samsung SC (not Digi, since you had opened) and complained, or get it verified.


rajlesta00
post Oct 4 2016, 09:48 AM

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Some guys here never worried about changing stove /cooking gas pipe regularly..but when comes to phone.. 24x7 monitoring app lah..itulah inilah..safety first..phone warm hot..

canggih betui...kidding

This post has been edited by rajlesta00: Oct 4 2016, 09:50 AM

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