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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29
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RVN10
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 Sep 21 2016, 05:24 PM
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Getting Started
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Everyone i just got call from Samsung after my chat with Samsung live chat this morning. I ask them about 1 to 1 replacement in case of missing accessories.
The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories.
What important is the phone and box. Just need to bring phone and box for replacement.
This information will be sent out to all dealer and service center via internal memo in 2 days time.
This post has been edited by RVN10: Sep 21 2016, 05:24 PM
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RVN10
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Sep 21 2016, 05:58 PM
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Getting Started
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QUOTE(shockk @ Sep 21 2016, 05:42 PM) Interesting. If that is the case, will SME follow Samsung SG whereby the replacement sets come as full set with all accessories in the box? Or the replacement set will come as the phone only? I think the replacement will come complete in sealed box |
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RVN10
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Sep 21 2016, 07:32 PM
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QUOTE(jrrsim @ Sep 21 2016, 07:29 PM) So similar to SG right? Return defective phone with box due to safety concerns, not together with tidbits which makes no sense and makes it problematic except for financial reasons Yup... |
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RVN10
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Sep 23 2016, 04:06 PM
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Good
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RVN10
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Sep 25 2016, 10:41 AM
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Getting Started
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Need to wait until 29 Sep to find out
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RVN10
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Sep 26 2016, 10:46 AM
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Getting Started
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QUOTE(thugs @ Sep 26 2016, 10:31 AM) That is what I am wondering too Nope. You will still receive full and completely new set. This has been clarified few times. There is high possibilities for Samsung to drop price or give higher discount in future for Note 7 to capture sales, so it will be wise for us to hold on to those extra accessories as additional freebies. At least we wont feel too bad later. |
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RVN10
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Sep 26 2016, 08:30 PM
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Getting Started
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QUOTE(MrLoo @ Sep 26 2016, 08:26 PM) Sad case bro... I have the email if u wan.., as proof Bro can you post copy of the email so other member can use. |
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RVN10
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Sep 26 2016, 09:04 PM
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Getting Started
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No worries bro and tq
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RVN10
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Sep 27 2016, 04:26 PM
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Getting Started
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QUOTE(rummage @ Sep 27 2016, 04:25 PM) The Samsung store in Nu Sentral say no stock on 29th so exchange only second week of October. Anyone got this issue with Samsung store? Something not right. Better call Samsung directly. |
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RVN10
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Sep 28 2016, 07:02 AM
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Getting Started
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QUOTE(chard168 @ Sep 28 2016, 12:34 AM) It's confirmed that Samsung is giving us the old accessories to keep. Just received a call from dealer today. To those saint-wannabes, it is highly welcomed that you return the accessories to the dealer according to them. 😃 Good |
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RVN10
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Sep 28 2016, 09:54 AM
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24 hours to go
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RVN10
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Sep 29 2016, 10:13 AM
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Update update
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RVN10
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Sep 29 2016, 11:15 AM
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Getting Started
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Anyone exchange at jaya shopping
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