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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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thugs
post Sep 19 2016, 09:07 PM

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Courts need owner to personally go and get the phone replaced. Unless there is a very solid reasons and that, you can appoint someone to replaced on your behalf. With the condition, you need to write a Letter of Authorisation.

Really so troublesome! Courts gets a thumbs down from me this time!
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post Sep 20 2016, 10:49 AM

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QUOTE(yuhhaur @ Sep 19 2016, 10:42 PM)
Same for Digi, original owner need to sign the GDex delivery & return the phone in their special assigned bag, or personally make booking to perform an exchange at selected Digi Centre unsure.gif
*
Delivery is still ok. But to personally go to the selected branch is troublesome.
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post Sep 20 2016, 11:50 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
If you choose to refund instead of replacement. smile.gif
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post Sep 20 2016, 11:54 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
*
I think you can sell off the phone + sell freebies... more worth. But be reasonable... tongue.gif
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post Sep 21 2016, 12:31 PM

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QUOTE(yvonnesoo @ Sep 21 2016, 11:21 AM)
i'm not bro eh  tongue.gif

i surrender to SME service center. i bought my phone from YES. don't bother to contact YES as their SC totally can't use. No respond to my email at all. so i call SME hotline and talk to them. so i surrender my phone and everything. waiting for them to refund me the $  icon_idea.gif
*
So, you are asking for refund? no more Note 7? bye.gif
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post Sep 21 2016, 09:06 PM

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QUOTE(raymondtong94 @ Sep 21 2016, 03:12 PM)
Courts called me just now, and informed me about the replacement. They will ask you which preferable branch is convenient for your collection and when to collect. I chose the nearest branch at my home and collect on 3 October (hell yeah, annual leave time!). If you were to ask about the documents needed during replacement, just the invoice/receipt, the box and of course, your Note 7 as well.
*
Did they mention have to bring full accessories in the phone? Or just phone and box?
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post Sep 21 2016, 09:08 PM

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QUOTE(yvonnesoo @ Sep 21 2016, 01:11 PM)
yes. i opt for refund.  bye.gif  for good. haha
*
I see you quite like coral blue... please come back to N7! console.gif
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post Sep 21 2016, 09:19 PM

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QUOTE(raymondtong94 @ Sep 21 2016, 09:12 PM)
from what i remember, just phone and the box.
however, i have no intention of losing or keep any accessories supplied other than the pre order free gifts. i just wanted to play safe.
*
I don't mind having the charging kits though... can have spare... biggrin.gif
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post Sep 26 2016, 10:31 AM

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QUOTE(lllllx3 @ Sep 26 2016, 09:41 AM)
the problem is...will they take the accessories from your new box to replace back?
hmmm~
*
That is what I am wondering too

thugs
post Sep 26 2016, 08:37 PM

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QUOTE(MrLoo @ Sep 26 2016, 08:26 PM)
Sad case bro... I have the email if u wan.., as proof
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Appreciate if you could post bro!
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post Sep 26 2016, 10:04 PM

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We thank you for your email below.

Pertaining to your concern, it is best to return the complete set as the exchange will be with a new unseal box.

We apologize for any inconvenience caused and thank you for your patience.

“Thank you for choosing Courts”

------------------

Reply from Courts, how do you all interpret?
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post Sep 27 2016, 06:58 PM

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For Courts customers, below is the email from Courts. I think this is quite clear. smile.gif


-------------------------------

We thank you for your email below.

Pertaining to your enquiry, for the one to one exchange customers are advised to return the charger (usb and wall adapter) as well. This is one of the requirement from Samsung for the exchange to be done.

We apologize for any inconvenience caused and thank you for your patience.

“Thank you for choosing Courts”

This post has been edited by thugs: Sep 27 2016, 06:59 PM
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post Sep 28 2016, 12:22 PM

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QUOTE(Wind82 @ Sep 28 2016, 10:41 AM)
How bout those who bought from Sen Heng, Courts, YES and etc? Any info on this?
*
We thank you for your email below.

Pertaining to your enquiry, for the one to one exchange customers are advised to return the charger (usb and wall adapter) as well. This is one of the requirement from Samsung for the exchange to be done.

We apologize for any inconvenience caused and thank you for your patience.

“Thank you for choosing Courts”

This is from Courts... only phone + box + usb cable and wall adapter
thugs
post Sep 29 2016, 06:33 AM

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QUOTE(Ken26 @ Sep 29 2016, 12:43 AM)
Hey guys,i am a buyer from courts malaysia and 5hours ago i call my selected branch and they allowed me to collect the device since the phone is ready.firstly they said the notice from samsung is fullbox set,later i ask them try check with samsung again then they allow me to keep acc(i only took charger and cable).just try to speak nice to them.hope tis help and good luck everybody
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You mean you only take the charger and cable although they allow you to take all the accessories?
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post Sep 29 2016, 09:57 AM

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QUOTE(pohsze @ Sep 29 2016, 09:55 AM)
Exchanging at 6pm today at YES lot10. Anyone else?

Cant wait! Feels like getting pre order first day again  rclxm9.gif
*
Unboxing again! rclxms.gif
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post Sep 29 2016, 10:02 AM

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QUOTE(pohsze @ Sep 29 2016, 09:58 AM)
Molest molest.
*
Please review after molest! brows.gif
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post Sep 29 2016, 12:34 PM

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QUOTE(jerm @ Sep 29 2016, 12:32 PM)
It would be probably beneficial to everyone here (or at least some) that if you're posting about your exchange you could add in details like

Exchanged at [specify which branch/location]
Accessories kept - Yes/No
If kept, including s-pen? Yes/No
Anything extra? - Apparently cookies from YES.
*
I agree! So that we could keep the accessories hopefully!
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post Sep 29 2016, 12:36 PM

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Anyone get replacement from the Courts?

Can advise what they need us to return? everything include accessories? or phone + box + charger + usb cable? or phone + box only?
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post Sep 29 2016, 03:27 PM

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QUOTE(yvonnesoo @ Sep 29 2016, 03:07 PM)
free one cant expect much.. huhu

i got a famous amos cookies and mineral water.. included free lunch (this is optional i guess)  rclxms.gif
*
YES is so nice go give free cookies and mineral water! Others.... sigh.... sad.gif
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post Sep 29 2016, 03:30 PM

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QUOTE(jacky91 @ Sep 29 2016, 03:24 PM)
i noticed that the battery drop quite fast :/
*
New unit is like that I guess. Need to drain the battery and recharge first...

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