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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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lexboy85
post Sep 20 2016, 11:32 AM

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From: Kuala Lumpur



QUOTE
[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.

so mad talking to samsung live chat ranting.gif
lexboy85
post Sep 20 2016, 12:04 PM

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Junior Member
33 posts

Joined: Aug 2009
From: Kuala Lumpur



QUOTE(jacky91 @ Sep 20 2016, 11:47 AM)
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
*


after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
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Even after the chat they ask for my details such as name, phone number, email address and so on but i have already fill up all of those before the live chat session, without filling up those you are not allow to enter the live chat, wonder their sop copy from where hmm.gif hmm.gif

This post has been edited by lexboy85: Sep 20 2016, 12:05 PM
lexboy85
post Sep 20 2016, 01:23 PM

New Member
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Junior Member
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Joined: Aug 2009
From: Kuala Lumpur



QUOTE(pendekar7 @ Sep 20 2016, 01:09 PM)
just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.
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But why do I need to pay just take back the adaptor when new phone arrived and I'm not sure if Samsung is currently even selling the type c adaptor.
I have ask them both way still they don't take the phone

This post has been edited by lexboy85: Sep 20 2016, 01:24 PM

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