[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.

makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...


after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them

just pay the missing adapter price or replacement set w/o it. i think this can be achieved in democratic way.