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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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sonyclie77
post Sep 20 2016, 11:46 AM

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QUOTE(rajlesta00 @ Sep 20 2016, 09:56 AM)
C&P from Digi reply
refund

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Dear XXXX,

Number: XXXX

We hope that you are doing great and always in a pink of health. We thank you for your email dated 16th of September 2016.

With regard to your further enquiry on replacement of Samsung Galaxy Note 7, please be informed that we are handling this matter with 2 options:

1) Exchange of device: In this exchange only items in the box are required to be returned.

2) Return of device with refund: Under this circumstance, you are required to return all of the items that you have received which is the device, items in the box and preorder gifts.

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DiGi requires the freebies as well for the exchange?

sonyclie77
post Sep 20 2016, 11:51 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:50 AM)

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QUOTE(thugs @ Sep 20 2016, 11:50 AM)
If you choose to refund instead of replacement. smile.gif
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Alright thanks.

Got option to refund is good.
sonyclie77
post Sep 20 2016, 11:54 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:53 AM)
During my Livechat with Samsung rep, they also mentioned about refunding. But I can't decide whether it's legit or not.

Welcome to Malaysia.
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So far no one has successfully done so?
sonyclie77
post Sep 20 2016, 12:32 PM

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QUOTE(mydragoon @ Sep 20 2016, 12:07 PM)
sonyclie77 errr... if you check... exchange is OPTION 1... meaning only need to return device + box + whatever inside that box

option 2 is refund... which will require return of everything, including the free gifts.
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Yup I misread the post.

Cheers.

QUOTE(jacky91 @ Sep 20 2016, 12:14 PM)
SME not offering refund right?
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I read some requested but none has successfully done so.
sonyclie77
post Sep 21 2016, 08:09 PM

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QUOTE(jacky91 @ Sep 21 2016, 08:05 PM)
If refund, will be full refund. U sell now...will lose about 100 to 200
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Full refund based on purchase price which is after discount?
sonyclie77
post Sep 26 2016, 09:34 AM

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QUOTE(mydragoon @ Sep 26 2016, 09:01 AM)
and... and if you read and understand what i was talking abt, i'm referring to new cases AFTER the replacement...

if there are more cases reported on the new phones (over heated, etc), then there's a possibility that there's a serious design flaw... else, i guess, all good.
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Well there are isolated cases in Singapore after the replacement.

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