OFFICIAL STATEMENT FROM SAMSUNG INDIA ELECTRONICS LTD.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of Galaxy Note7 in India.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.
FAQs
1. When will Galaxy Note7 be launched in India?
The launch of Galaxy Note7 is delayed in India. We will announce the new launch date shortly.
2. Why is the Galaxy Note7 launch delayed?
Samsung is committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases reported globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. As our customers’ safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India. We acknowledge the inconvenience caused to you but this is to ensure that Samsung continues to deliver the highest quality products to our customers. Appreciate your understanding.
3. I have Pre-booked Galaxy Note7, what do I do?
Thank you for Pre-booking the Galaxy Note7. Our sincere apologies for the inconvenience caused due to the delay of launch of Galaxy Note7. You can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible. We will reach out to you on your registered contact number with guidance on the launch timelines. We thank you for your patience and understanding.
4. Since the launch is delayed, does the Pre-booking Offer still hold?
We will honor our pre-booking promise made to you. As a gesture of gratitude for your patience, we would like to offer you the following benefits as a Pre-booking Customer:
i. We will ship the new Gear VR to you absolutely free of cost
ii. INR 3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR
Pre-book Offer T&Cs: http://www.samsung.com/in/offer/galaxy-not...rebook-tnc.html
5. Since the launch is delayed, I want to get a refund against the pre-booking.
You’re a valued customer, and we will honor our pre-booking promise made to you. But in case you still wish to get a refund, you may contact your retailer/online portal for details.


what is the benefits for Pre-booking customer malaysia ...i want NEW GEAR VR also !!

Oh ... i want Gear VR too




Me too!!!It was so hot n barely burn my casing i feel like , the casing like melting while updating i was thinking to put inside icebox in case it blow up
Luckily nothing happen la, just need to wait patiently for another 7days