Hi everybody,

I've been using my current 15" Macbook Pro for about 2 years now, it gave me no problem whatsoever. But earlier this year, some problem started to crop up. Namely the screen's backlight starts flickering once in a while and after a few weeks my MBP cant detect it's own motion sensor. Then one fine day, my MBP fell dead on me. It just wont start when i pressed the power button. I tried to reset the SMC, but to no avail.

So i sent my MBP for servicing to Machines 1Utama because it's the closest Apple Service Center from my place. It was the 5th or 6th day of CNY when i went there. When i arrived at the Machines Plus counter, the person at the back was playing some CNY song VERY loud. As i was explaining the problems to him, he kept playing the song out loud from his Macbook, his face showed such indifference as though he was too lazy to layan me and he didn't notice that the loud noise made it hard for me to say anything without me shouting. Granted it was CNY, i can understand lah the festive mood and that there wasn't many customers that day. But professional courtesy la, when someone is talking to you make sure you look at him, NOT stare at your computer screen playing games or choosing songs or whatever ALL the time! And Machines is supposed to be an Apple "Premium Reseller"? Please laaaaaa

But that was nothing compared to what happens next

After a week, someone from Machines called me to tell me that the problem has been fixed and all i need to pay was RM100 (which i thought it was lucky of me, since it was nothing to do with the logic board). I collected it, used it for a week and it died on me again. This time, i tried to press Command+Control+Power Button and my MBP manage to start back after a few tries. But now other problem starts to show, the fan runs on full speed all the time and the battery wont charge at all. Just like the first time, i sent it back to Machines 1Utama. After 5 days, i was sleeping when the service center called me and told me my worse fear, my Logic Board needs replacing. It cost around RM2400 for the Logic Board and since my battery and disk drive needs replacing, it would be another RM1000+ for those. Hey, i was asleep when he called me, my mind was still fuzzy and i cant make a decision on whether to replace everything or get a whole new MBP on the spot. So i told him i need to consult my computer guru first and i will give him a call the next day

Called the Machines Service Center the next day, asked the very lazy sounding receptionist to transfer my call to the one who serviced my MBP. The call went like;

Him: Hello (in a VERY cold way, as though i disturbed him in a middle of a date or something)
Me : You called me yesterday and told me that my MBP needs parts replacement (i gave him my service number so he knows which one in mine)
Him : Yes (still in a cold lansi way)
Me : So it's the Logic Board right? How much is it again? and how much will the battery and disk drive cost?
Him : I've already told you yesterday (in a VERY ANNOYED AND LANSI TONE! What's his problem anyway? insecure about the size of his man-parts?)
Me : Ok, since it's gonna be quite expensive, i think i'll wait for Apple to release the new MPB (and i still spoke to him in a very POLITE way!)
Him : Ok. We'll still need to charge you RM60 for cancellation of service (WTF, it's still under the last service warranty!)
Me : RM60? I thought it's still under your warranty from my last service (just a week ago)? Since it's the same problem as last time, could the one before be caused by the same faulty Logic Board? (Which means its the same problem, but cause me to send it back twice)
Him : I'm not the one who serviced your laptop last time (Again with the very annoyed tone)
Me : So do i still need to pay?
Him : No


What kind of 2 bit service center is this !? I asked him in a very soft way and he treated me like crap! I've sent them an email requesting the company's stand on this matter and they had not replied me even after around 2 months. Hey, when you buy a RM7000++ laptop, you'd expect some professionalism! After all, we are the one who pays for their salary ! I'll get more friendlier service if i buy a cheap 1000+ Acer laptop from Low Yat Plaza ok! "The Best Apple Reseller" my bottom!

The best part is (MY part that is ), i manage to make Machines lose some of it's customers. You see, i was always good at influencing peoples around me and i have quite a few friends working in the graphic design line. 1 of them is a founder and head manager of a graphic design studio company. Somewhere in August this year, she's doing a major revamp on their computer line. She's looking for around 10 units of 17" Macbook Pro and 3 units of iMac and 2 units Mac Pro and not to mention countless softwares for the new office and is searching for a single product and service provider. She has bought her personal iMac and iPod from Machines Mid Valley and is a long time customer of the shop and has shortlisted them to be her supplier. Guess who managed to change her mind ? You see, they are not far sighted enough to see this. Just because they were arrogant with one customer, they have lost business for around RM120,000++ worth of hardware and about 5 years worth or servicing and consultancy fees

Im looking to get a replacement for my 15" MBP, and now that the price has drop yet again, the time is ripe to get one soon. But rest assured im never doing business with Machines again

sorry i never like Machines or Apple store services, hidden ego in them as they are selling some sort of 'special hi-end' products. Totally different experience when i'm shopping in other countries.

Yup, you'll get politer reply when you asks for the price of the Ferrari at Naza Automall, while wearing a faded T-shirt and shorts

I oso don't know la what had happened to Machines. They used to be polite to their customer. Maybe nowadays margin so low, the quality of customer service oso low. I think Apple USA needs to rethink appointing another authorised reseller that CAN provide excellent customer service. Maybe they can appoint one of the kiosk sellers at Lowyat? Even better service, despite their arrogance.

Machines is only high-end here. In Singapore, even the Bangla is using MacBook. Go and have alook yourself.
Just dont understand why some crave for Apple like its the air you breathe. Zzz.

Actually the problem is with Machines 1U, I have no issue on Machines on Medvalley and Gardens, their service is good as I bought most of my gadgets from there, then I was in 1U and decided to buy some case for my iphone so drop by at Machines, their face is so Lan Si and full of EGO, I called them to open the case and found some stratches not even put them on my iphone yet and they told me they cannot refund.... hello... I open the box in front of them and discover the scratch... and aftyer a few argument as I raise my voice they decided to refund to me... NEVER go to 1U Machines, my GF also BANNED the place... then I was in switch sri kembangan... their service is superb.... also Mid Valley Machines they offered superb service as well...

For servicing, avoid Machines at all cost .. they are incompetence loads .. I've been happy with service given by Sapura (Sect.14, PJ) and VR Tech (Yap Kwan Seng near Australian Embassy).

I suggest you send your MBP at the Gardens. The customer service there is quite good. They're quite nice people, well atleast to me they are.

i don't brought from machines yet, but a visit at Sunway branch is quite polite..even I don't buy the salesperson entertain my enquiry so well..Maybe the service center is quite lansi coz they taught they are CHAMPIONS of Mac..
So far for servicing Mac I always go to VR Technology, or last time a company at BSC, forgot the name caused already wind off..
The main problem in Malaysia Apple Malaysia is just some sort of agent/trader. Any problems on hardware they sub-contract it to the ASP.

Last time at BSC there was only one..., MacAsia...?

Yup, MacAsia..now I remember..thanks..

next time bring a gun along . a long parang will do too.

try out our humble team. we serve most of the Video industry players in Town.

Machines has terrible service. I screamed at one of their technical support persons because of their incompetent -- 'don't really want to talk to you' service.

Your best bet would be to

1. Call Apple care and get a service ID from them
2. Go to Sapura (they are listed on the apple web site) in PJ (near Digital mall) and they will fix your laptop usually within 1 or 2 days. The guy you need to talk to is Chong See Khien, really nice guy -- he fixed the cracks in my laptop, and cleaned the inside of it as well.
3. Complain directly to Apple about Machines. Machines is a direct representative of Apple so their bad service puts Apple in a bad light.
4. Boycott Machines, and try out the other mac stores. Mac City had really good service but I don't know if they are still around.

While I suggest 1 and 2, VR is also a good service provider themselves. On the approach of AppleCare, be warned that I assume TS' MBP is out of warranty...? That could costs even if you call AppleCare.

As for number 3, why do you say Machines is a direct representative of Apple...?

Number 4, no comment... You can call Apple Malaysia to complain as well, but nowadays even complains fall into deaf ears, so I really question the competence of Apple Malaysia. Personally, I'll write straight to Apple South Asia in Singapore...

This post has been edited by Eithanius: Apr 16 2010, 03:58 PM

omega-lynx,

Perhaps you may posts your complaints at their facebook fan page. Should get enough attention!

I recommend VR as well. Really nice people and good service.

thanks god, i'm not the only one.

I've been out of warranty for the last 3 years and I haven't been charged anything. Might as well give it a go, since you have nothing to lose.

Machines is an official reseller of Apple, they have a direct relationship with them, and therefore I would consider them a direct representative of Apple. I haven't seen any other stores selling Apple products unless they are an official reseller, so I would call Machines a direct representation of Apple in Malaysia, just like Epicenter in KL and Singapore would be a direct representation of Apple.

So far all the Machines staff at Sunway have been quite helpful and informative to me except for one.. when I asked him if the white Macbook will get dirty he just gave a one-liner "Yes". I ask him is got any protective casing that can use he just said "Got". Then he turned back to play with the Macbook without servicing this customer. No explanation whatsoever. Made me didn't wanna buy the Macbook already.

ya, me too i'd heard lots of positive comments for VR. From my experience, i bought mine from KLCC machines, so far so good, their service's nice. been there for few prob and they helped me. just make sure u talk politely and they'll respond politely.

how bout mac city in one utama? beside haagen dazs..

I brought my mb @ lowyat ground floor there...forget what name d...==
their service is also ok ok la...got a bit cool only...xD

There was this one guy at Machines MidValley, un-customer friendly. Was asking about the MacBook, currently out of stock due to possibility of new releases and all he could do was give one-line answers. I had a good experience there buying from a part time worker 2 years ago, but this was just too much. Wake up, it's not your shop!

copy this url, and let SG HQ know =)

actually if we get bad experience,from premium reseller we can complaint.las time i got apple training at their HQ at bkit damansara.their trainer press bout good service cos we are represent apple.its not easy to got deal to be premium reseller since its a premium item

Any idea how to complain?
Ordered a iMac 27", still waiting after 3 months.
Email, call - no layan. Like don't want to do business.
I will not buy from Machines anymore.
Esp now that they changed the membership terms.

Place a stop-order on your credit card? Hopefully you haven't paid for it already.

Next time it might be better to order direct from Apple, or from stores with stock.

Boycott Machines?

That's why i never ever have a slight interest of buying from authorized dealers like those mentioned. I don't deny that some provide really good service, but it's like a 50-50 chance simply because that our personal shopping experiences depend too heavily on the hands of sale representatives that served us.

No offense, but i can't help to notice most of sale representatives can be very judgmental on a customer's pocket. It's wayyyy too different from the service i got from flagship Apple Store in 5th Avenue, speaking from a POV of a foreigner that speaks broken English in the middle of huge crowd, in the midst the launch of new iMac

Yup, the ones in MV & Gardens are a bit more politer. But my main problem is their main service center which is located in the office blocks within MV City. Even if i buy from them, whenever it needs servicing, will it end up in the same place and people.

I agree. One of my boss last time always send his iMacs to VR Tech, fast service with very little hassle!

The shop's customer service IS good. But they will end up sending my MBP for servicing to the same place and to the same big-head-small-batang guy

I rather smash my car into the shop to be honest

1. My Logic Board is a gone case. So i rather get a new MBP than servicing this one (Logic Board+Battery+Optical Drive= more than half the priceof a new 15" MBP)

Oh, i WILL! I was planning to do that all this while. But since i know they might delete the comment, i think it's better the warm up LY forum 1st


Never fret, you are not alone

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Added on April 17, 2010, 3:52 amEven if i buy from the KLCC branch, they will still send it to their main service center in Mid Valley mah. There is no way im paying that SOB's salary !


Yup, they're rather good with their customers. But im thinking of getting mine from Epicenter in Pavillion

You know lah, Malaysians being Malaysians, once you've pass the test, you wont bother to keep up your good work mah

Boycott! Jangan tak boycott!


True, thats why whenever i go to KLCC or Pavillion after work or for lunch, i'll always bring along my blazer . If you wear them, you'll be treated like a millionaire, which is quite shallow of them But still, i've already bought a 7000+ laptop, dont you think i at least deserved a fair treatment from them?


This post has been edited by omega-lynx: Apr 17 2010, 03:52 AM

hahaha.. dont be tat emo laa. if people langsi to u then its a licence to be langsi back maa. chears.....

Not to flame them or anything, but they took 2 months to replace my pair of Sennheiser's.

I believe third party products do take that long due to the fact some official distributors or service providers for these fine products are located in Singapore or other countries...

btw TS, is your MBP covered by ACPP still? the logic board replacement is kinda scary

I don't know about you, but the tech support guy I spoke to from the Gardens was rude. So it all depends on who you talk to.

The company has terrible management and professionalism -- they probably don't care about training their staff.

just put the blame on the government. Msia per capital income* is so low ($13,551) compared to Sg ($49,433). Almost 4X lower. A Bangla in Sg earn almost as much as a bank officer in Msia . A lot of ppl still can't afford a Mac in Msia. In Sg ? even my kid carry a Macbook white and she's only in Primary 4 ..so it's nothing to brag about owning a Mac here.

* based on International Monetary Fund (2009)

This post has been edited by Mackiddo: Apr 17 2010, 12:24 PM

what bla bla gardens good this good all machinese are the same, i am sick and tired of them jsut boycott them, like u all say way too judgmental. just go somewhere else.

The problem is they hire a bunch of stuck up college snobs who think they're all cool and hip to be the front liners.. Most of the time they don't even know their stuff..Just babbling and rattling away nonsense...
I really cannot stand Machines. My friends and I tend to avoid it. That's the very reason I ordered straight from the online store. How about you send an email straight to sjobs@apple.com haha or perhaps APPLE SOUTH ASIA in singapore

One of you should try writing to the Star or a major news publication. That should get them to get their act together. They had bad service like 3 years ago. They still have bad service? Its like noone in management really cares!

I think they're more concerned about their bank account.

I did not bring this topic up to make it into a political and social status one. Just because on average sg earns higher, doesn't mean malaysians are all dirt poor. We have a lot more rural populations in our country and that alone can pull your Per Capita (not Capital like you wrote) Income down. Our GDP is higher than yours, but since our population are higher than yours too, it's just simple logic that our average are lower than yours. But that doesn't mean there are much much less well-to-do malaysians than singaporean.

And why the need to brag about your kid carrying a Macbook? Did she paid for it herself? There are many parents here who sends their kids to private schools who can afford stuffs much more expensive than you la. My dad gave me an RX8 for my 19th birthday, but thats hardly anything to brag about here, since i've already have vehicles of much higher calibre now than im making my own money

lol, luckily i never bought a mac from machines.. only bought a pair of headphones only

i've accompanied sum1 buying an iMac at Czone at lowyat plaza, surprisingly they entertain us very good. much better than most apple resellers about service i dunno lah

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Added on April 17, 2010, 9:31 pmwow if i get RX8 for my 19th birthday i sure brag kaw2 one wahaha

This post has been edited by dvlzplayground: Apr 17 2010, 09:31 PM

ahaha bad service lol
it's true too
wanna try iPhone but look at me with a face called (ah you little kid obviously won't get a chance to own one)

anyway I love Apple products
except the customer services available in Malaysia

no hates pls

ps: luckily my iMac still working fine till now. it's sweet

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Added on April 17, 2010, 9:35 pmhaha same here

This post has been edited by power911: Apr 17 2010, 09:35 PM

It's so true! But its very short sighted of them, because there are a huge number of iphone & ipod users who are teenagers. Just because they're not working, doesn't mean they cant afford them.

Btw, why need to brag oso? last time whenever i go out with friends, i tend to use a Gen2 instead. If i drive the RX8, there will be a lot of "you belanja lah" calls whenever we go out makan hahaha

well about the 'judging people' part i think all of us did that at one point or another..

i remember once i saw this high school kid i think...arnd that age lah. his style very 'kampung' one.. worn out clothes, tshirt with stupid graphics, dirty jeans, worn out slipper, hanging out with similar folks like him... then some1 called, and from his pocket he took out an iphone

i think my clothes all more expensive than him, but i still use a SE dumbphone.. haha

hahaha i think all of us are guilty of that to some degree. But at least they're not paying our salary, so we can say or judge what we like muahahaha

There was this one time, i saw a family at a parking lot, the husband was wearing a faded t-shirt with a cheap looking shorts, the wife was wearing something similar too. It just crosses my mind at that time that they might not be very well-off la, might be driving a Saga or a Wira or some very old japanese car. Wrong, they went into a brand new 5 Series. As i got into my own car i started to laugh my @ss off for being such a biased jerk

The per capita income figure comes from IMF as I have stated. No matter how you describe it, it's still the same. It proof the cost of living is low and also the average salary is lower for the same job in Msia & Sg. So who you think have more buying power?

I already mentioned it's nothing to brag about regarding apple. It's the norm in Sg. Tell me, how often you see kids using Macbook at McD, Starbucks ..etc in Msia ? It's someone who couldn't understand why ppl in Msia try their means to get hold of an apple product.

RX8 ? probably just enough to buy a COE in SG ? ...well that's another topic

This post has been edited by Mackiddo: Apr 18 2010, 12:28 AM

There were a couple of many times when I get monotonous-one-liner answers whenever I asked them a question. Let it be the one in The Gardens, Mid Valley, KLCC or Lot 10, most of them (if not all) were pretty snob at replying customers queries. Maybe it's the way I dressed on that day or something, but after that those experience, I bought most of my stuffs from Epicenter instead (although Epicenter doesn't really gives the best package, but screw it, I'll pay more for better service.).

Bought my Macbook from Epicenter (in Pavilion). Pretty satisfied with their service. You should try and ask first.

This I have to agree...

Use your brain , come on , compare Malaysia population with Singapore , even my little sister know about this . haihhhh . typical kiasu guy lol

No, it's not. I didn't apply for ACPP in the first place. Quite silly of me really

For the amount they're asking for a new logic board, and with the stuffs that needs replacing, it would amount to just a shade under 4k. So it's just more economical to buy a new laptop since the logic board only comes with a 3 month warranty

nice informative thread, just about looking for a macbook pro.
Will avoid machines at all cost, Thanks ppl!

@omega-lynx
The reason that Machines s/b is still here and still like that is that their main target market, doesn't know and doesn't care what the forumers say or do.

they have 7 stores in all the major shopping malls in KL (1 in JB) ... the people who shop in Gardens, KLCC, 1 Utama, MidValley, Lot 10, Sunway Pyramid & City Square hardly even know what the heck is LowYat.net.

you're right about 2 things, though... they do hire incompetent people... and they do not provide sufficient training in customer service & technical knowledge...

The reason why Singaporeans can afford a Mac more than Malaysians do is because of S'pore's stronger currency. For example, a Malaysian earns RM3k per month, as compared to a Singaporean who earns SGD3k per month. A Macbook costs RM3599 in M'sia, and SGD1588 in S'pore. We can see that a M'sian has to fork out more than 100% of his/her monthly income to buy a macbook, whereas a macbook just costs a little more than 50% of a S'porean's monthly salary. Thus, I would say that a mac is more affordable in S'pore. Just my 2 cents. =)

To add dunkiedonuts statement, a mixed rice (2 vegetable and 1 meat) in Singapore only SGD 3.00 compared to RM 4.00 or more in Malaysia. The gomen should review our salary scheme !!!

This post has been edited by auronthas: Apr 18 2010, 09:36 AM

and the worst thing is, u cant just get any logic board, has to be from the same generation of ur old mac as well. so spending 4k today for a 3-year-old spec (was it? forgot ;p) is a very very bad choice!

no lar..depends on how much of a trouble for a person to get a mac i think. rich ppl, morning decide wanna buy mac, afternoon can go buy. less rich ppl, today decide wanna buy mac, read reviews and follow forums etc and after 6 months baru buy

staff lack of technical knowledge i can forgive, we cant expect all the staff to be as pro as an average mac user in this forum. plus, some of them do part time only, so sure the managers malas wanna train byk2. but if zero knowledge but act very smug, different story lah. even IF u consider apple to be high-end, luxury product....there's nothing luxury about working at machines with less than 1k (i think?) salary, how to be smug? unless they personally own all the products there maybe can la~ same goes to those salesperson working in designer boutiques, some tend to judge people not afford to buy their products, but i dun think they themselves can afford one

no la, i get his point. juz bcuz some1 is from a country that has higher per capita than us, doesnt mean that individual person is richer than us. per capita is just an average. so if average salary is rm3k in malaysia, but in singapore is $3k...doesnt mean everyone in malaysia the salary is 3k and singapore is $3k right? what about malaysians with rm30k salary compare to singaporeans $2k salary?

Well, there are other place you can send your Mac to nowadays. You get your Mac done fast, as fast as same day if you want to.

VR TECH is the one u should send, superb . 8 starts out of 8 starts service.

Ive always find OneUtama branch are the best because about 4-5 workers already know me and their service is very2 good..BUT i must say their so called "manager" chinese guy quite chubby very lansi..if it wasnt for those workers i wouldnt step my foot in that shop..again ive complain to "higher manager" via phone still the lansi guy is there..so i just told the workers i want them to handle me and cashier ..

Here is my experience from Machines. A friend of mine sent her white macbook (a week old macbook - due to headphone not working) in for repairs and everything was fine but when I went in to collect it, the one week old macbook looked like it has been used for over a year.

The whole macbook was dirty, black marker marks, etc. Quite disappointing

Just get it from online store =D Im sure there is a pinned up thread discussing about exp purchasing apple product and they prefered online store... No need to deal with those sales people

coplaints complaints and comlpaints about machines is never ending... mac city is still my best store.

yea yea, if me i'd rather buy from online store..can get education discount summore

but then dunno how will i feel when i buy MBP next time with my own money lah haha

Buy with own money more satisfied.. haha... =D After working and saving hard for the money.. Then buy MBP and enjoy it to the max cause its yours!!!

The feeling is undescribable... When I first get my dekstop it was like heaven feeling!

yalah, im still student, part time job also cannot buy MBP lol. looking forward to my 1st hard earned MBP

Nvm once you start working you be able to feel it... But you will also feel studying life is better =P

i totally agree with you.. the feeling is different, u will appreciate it more.
and also it feels good that u dont have to depends on anyone else.

Haha... But soon Ill be back continuing my studies... sigh.. But nvm once you started working you cant stop working eh... Ill definitely be working part time to support my daily needs... Ill be going to australia soon and Ill definitely going to visit their apple shop there.. See if their customer service is as bad as machines in malaysia haha..

to be honest, i do agree that machines fellows are bad in services, even i don't wear or look like i've been using a mac since i'm secondary, but i feel really bad everytime i walked into a machines outlet to buy or checking new things up...

the only thing i got from machine is an iMac, and the rest i bought from other reseller...

imagine i usually standing outside machine outlet and think twice if there is another apple reseller i can go to ~

*** Epicentre in Pavillion and MyBtyes in Tropicana Mall gives good service...

Yea, everytime I walk in but walk out empty handed, the sales person will stare at me with one kind of look.... Sometimes if I ask for some information, they hardly gives me enough info that I rather walk away and go google it at home...

yup..That happens all the time..They should really hire the right ppl la

the problem is, if and when they hire the right ppl, either the right ppl doesn't wanna work in this kinda environment (especially those with high demands in mind, or fed up with customers wanting first-class service like those of mercedes and ferrari), or the employer gave sucky remuneration, much less any benefits at all...

so they end up with whatever ppl that you enjoy name-calling here...

This post has been edited by Eithanius: Apr 19 2010, 06:39 PM

I pay a visit yesterday at Machine Mid-Valley.. noticed that the staff is more conscious now to the customer, which previously not like that

This post has been edited by b48753: Apr 20 2010, 12:59 PM

So lets the world and the people out the know how the BAD is Machines store is.
Lets boycott them

Maybe one of the staff follow this thread and read all those negative comments and reported back to machines... Haha.. yea consumers are definitely more powerful as we are their source of business... =D

normally i'll choose machines or epicentre due to their large store and stock, look at mac city or mac studio store, empty only few accessories comparing with epi and machines. you can get ur mac from machines or epicentre they always got more stock compare to small peanuts like mac city or mac studio and their store is more bigger too but do avoid sending for service at machines, no matter how good the retail side is, their service side is f***ed up. better send it to VR tech

Just get all the computer and electronic gadgets online. The rest you can get them there... Thats the best.. No need to see those sales persons face.. Product delivered to your doorstep... Service just go to VR tech... Done!

Never went to Machines, but Switch at Mines serve good service. Their sales person also friendly..

This post has been edited by gengstapo: Apr 20 2010, 03:50 PM

If you've been treated badly by any Apple Retailer, you could file a official complaint to Apple via the AppleCare hotline: 1-800 803-638

Several of my contact have file such complaint.

Since the opening of the Malaysian Apple Online Store, I've found no reason to support any of the local resellers. Sure, they're good if you want stock items, but built-to-order (BTO) orders are still done through the store. Face it: free shipping beats driving to a congested mall, parking, etc.

After a particular incident with my iBook repair by a local "authorised" repair centre (they cut the wifi antenna cable, then celo-taped it back together), I've had trust issues with local resellers/repairs, "authorised" or no. Bad customer support is one thing; messing up a repair is worse. MUCH worse.

However, I will have to say that logic board failures usually mark the permanent death of Mac machines. I've had logic boards fail on me WEEKS after having it replaced, by Malaysian and British repair centres.

Wow.... Didnt know their that bad in servicing.. Really giving apple a very bad reputation.... But nvm as now I know where I should go to get my apple gadgets... =D

Machines... Their service is appalling!

their retail side is okay, just the service part that rotten.

Both side also not good... Lol... since ppl complaint about machines and you complaint about their service...

Just when everyone here's complaining about how terrible Machines' services are, I think I have a valid reason to chip in mine...

Couple of days ago I sent in my request to evaluate my Mac Pro resale value by sending them my desktop model, serial number, and the condition of it. I was kinda curious that they didn't even reply to ask what's my Mac Pro specs:

And this is what I've got this evening:



HELLO...!!!

Since when does a Mac Pro (of any generation) comes with Intel Core 2 Duo...?

Since when does a Mac Pro (of any generation) comes with 2x2GB RAM by default...?

Since when does a Mac Pro comes with a battery...?

Since when does a Mac Pro comes with AirPort Extreme by default...?

And where is the logic that when you quote a MacBook Pro specs above (instead of a Mac Pro), it has a 640GB HDD by default...?

And what's the point of having my serial number to trace my model when they as an Authorised Service Providers which have access to Apple's Global Service Exchange, that they can't even get my Mac model accurate...?

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Those guys at the service department are really sleeping on their job...



TOTAL FAILURE...!!!

^ HAHHAHAHAA

that one memang suka hati hentam laa!!!

one story from my gf. went to machines KLCC with her MBP...a malay staff treat her like she's some random poor kid lost in a 'premium' store. even after she took out her MBP also still treat like that. then he saw her wallpaper, a picture of her vacation in london...suddenly treat so nice +_+

Lol.... Funny shit.. Should send that email to complaint department as what wei suggested....

Haha dvlz, they memang always discriminate poor ppl wan la.. They always think that apple products are like gucci/LV/chanel etc which they arent =P

That's why I don't dare to have portable or all-in-one Macs..Rather brought 2nd hand desktop than spending on new lappie or iMac.

any notebook same case... all-in-one im not sure

Im not sure but it depends on individual preferences... I dont like to get 2nd hand stuff as I dont believe in the product after been used before.. Not to say Im rich or what but I rather save for a new one then a used one.

they discriminate base on how people look don't they? (according to the accounts I've read here).

Thats kind of funny, because I'm sure I've gotten better service at Gucci/LV/Channel when I walk in with my GF even though I'm dressed like a complete slack. lol.

Warren Buffet, one of the richest man alive, drives a simple car -- so if the staff at Machines are so judgemental just because of looks, then they will probably be losing a lot of sales!

Its probably not as simple as that -- I think their staff is just incompetent because of well, their incompetent management. They seriously need to devote more time to the training of their staff.

As previously resonated here, if any of you are having problems with Machines, try calling up Apple and complaining to them, don't shop at Machines anymore, and pass the word around.

Lol if this threads keep getting viewers... I think Machines will definitely run out of business one day.. I pass this message to a friend, my friend pass it on to his family and it goes on... One day you see machines go down... =P

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Added on April 21, 2010, 1:32 pmOh I also remembered when I purchased a macbook white from Machines sunway, I asked about the ACPP whether I must get it now or could i get it later... She told me that me that I couldnt get it later and have to get it now.. Furthermore a lot of information I have to dig out from her only she tells me... If I know I could get the acpp before the 1 year ends then i couldve saved the money and do something more useful before getting end of 1 year... =(

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Added on April 21, 2010, 1:33 pmThey are really untrained sales representatives...

This post has been edited by tarvalslain87: Apr 21 2010, 01:33 PM

I chatted to one of their staff there! Just started asking nooby questions. Answer I got was ' Sorry ah. I work part time here and I'm a pc user '...WTF

My advice is don't bother going to Machines.

LOL what an answer... I think this thread could use a new name and maybe rename it to Apple Retailers Sales & Service Complaints and email the link to the complaint department in Singapore

Guys, I just want to ask..
anyone hear about EpiCenter Premium Reseller?

Nothing much about it.... Shouldnt be a problem as everyone only complaints about Machines.. =)

Ok then.. I shall buy my macbook with EpiCenter.
anyway, they have one branch at my uni
I no need travel go so far to get my macbook

This post has been edited by KKW: Apr 22 2010, 12:40 AM

IMHO students should fully utilize their statuses and buy online... there'd be no reseller premium services but the prices are offered at a discount to us so why not take advantage of that?

This post has been edited by scph50004: Apr 22 2010, 03:49 AM