So true. My brother bought his MacBook at Machines 1U, and since we were new to Macs and first time getting a Mac laptop, asked a lot of questions. The guy who served us had a "couldn't really be bothered" expression and tone. The way they act is like they're selling some high-end brand (Face it, it's not, in the US and even closer to home, Singapore, Apples are pretty standard and almost everyone has one) and we can't afford it =_=

When I went to Singapore recently and was searching for my iPad, at least the staffs at Epicentre and the other Apple resellers are more friendly and professional, even if they are more rigid when it comes to certain things, like calling their other branches to enquire about stocks.

Even the game shop workers in Singapore who do stock up on and sells Apple stuff know more and are more experienced and friendly than their Malaysian counterparts, or even some staff at the Apple resellers here.

In short, Apple resellers in Malaysia are pretty inconsistent in their service and quality of service. They, and some people, need to lose the "Apple is a supreme 1337 brand omglolz" mentality.

@tinkerbel
Haha good for you though For me it's a one-off experience. They were pretty pushy and made us wait, but oh well. At least you had a great experience. I look forward to having a good experience someday too XD