Maccity, Machines, Epicentre, Switch are also resellers,no1 can reject service, I have had so many friends that bought macs all over the world and stores going to Epicentre and machines for service, they didnt charge anything for products under warranty,except if you ask them stuff like can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????, This are things you could do for yourself, very easy.

You cannot simply walk in to a reseller you never bought anything from, and tell them " Hey i got this mac from Apple Online Store, can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????". You cant demand this, its unreasonable, and you could always pay them for their trouble. heres an anology. You buy a HP laptop from XYZ store in Lowyat and you walk into CCC shop in Bangsar and say, eh "can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????". Surely it would be odd for them to do all this for free considering HP is pretty much in the same price bracket as Apples? doncha think?

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Added on May 2, 2010, 1:56 amoh ya wanna add... that's why it's always a good idea to buy ur stuff from a place that gives good service can always come back later n they may help u with something for free. the place i bought my MBP from even teach me how to change HDD etc

i have said the same thing before, look guys some of you might justify saying that this thread can act as deterrent for people from visiting Machines, its a little bit of a stretch here me thinks, no point feeding this thread because not all sales person are bad, and bad experiences are situational,(i know it shouldnt be, but shit happens). Ultimately everyone who reads this thread should take it with a grain of salt, theres no such thing as nice salesperson, the reason why they are condescending is to get you to buy stuff,we should all know that, its all business at the end of the day. If they are not nice to you, they are just to lazy to earn their commission thats all, and by you walking off you have denied them that. Just go through the right channels, trust me these days they have alot of avenues for you to complain especially, info@machines.com.my that is read by their directors personally.

I went to naza once to enquire a car for about 250k. They sales person did not entertain me at all. Went to few other places and I ended up in Ming Heng. Very good sales person and ended up I got my car there.