Last time at BSC there was only one..., MacAsia...?

While I suggest 1 and 2, VR is also a good service provider themselves. On the approach of AppleCare, be warned that I assume TS' MBP is out of warranty...? That could costs even if you call AppleCare.

As for number 3, why do you say Machines is a direct representative of Apple...?

Number 4, no comment... You can call Apple Malaysia to complain as well, but nowadays even complains fall into deaf ears, so I really question the competence of Apple Malaysia. Personally, I'll write straight to Apple South Asia in Singapore...

This post has been edited by Eithanius: Apr 16 2010, 03:58 PM

I believe third party products do take that long due to the fact some official distributors or service providers for these fine products are located in Singapore or other countries...

the problem is, if and when they hire the right ppl, either the right ppl doesn't wanna work in this kinda environment (especially those with high demands in mind, or fed up with customers wanting first-class service like those of mercedes and ferrari), or the employer gave sucky remuneration, much less any benefits at all...

so they end up with whatever ppl that you enjoy name-calling here...

This post has been edited by Eithanius: Apr 19 2010, 06:39 PM

Just when everyone here's complaining about how terrible Machines' services are, I think I have a valid reason to chip in mine...

Couple of days ago I sent in my request to evaluate my Mac Pro resale value by sending them my desktop model, serial number, and the condition of it. I was kinda curious that they didn't even reply to ask what's my Mac Pro specs:

And this is what I've got this evening:



HELLO...!!!

Since when does a Mac Pro (of any generation) comes with Intel Core 2 Duo...?

Since when does a Mac Pro (of any generation) comes with 2x2GB RAM by default...?

Since when does a Mac Pro comes with a battery...?

Since when does a Mac Pro comes with AirPort Extreme by default...?

And where is the logic that when you quote a MacBook Pro specs above (instead of a Mac Pro), it has a 640GB HDD by default...?

And what's the point of having my serial number to trace my model when they as an Authorised Service Providers which have access to Apple's Global Service Exchange, that they can't even get my Mac model accurate...?

---

Those guys at the service department are really sleeping on their job...



TOTAL FAILURE...!!!

But the problem sometimes lies with consumers who think that Apple Resellers, actually works for Apple. From here they'll start to compare services rendered locally and abroad.

This post has been edited by Eithanius: Apr 27 2010, 10:58 PM

That one is up to Apple Malaysia or Apple South Asia to decide, but that doesn't mean Apple has jurisdiction over Apple Reseller employees' conducts. Whatever services that requires Apple's intervention, especially replacements of parts, it is all under the purview of Apple. Even Apple Authorised Service Providers like VR Tech, Sapura, and Machines - require clarification from Apple before any major parts are to be replaced under warranty... hence the red tape...

But if there's any misconduct out of any staff concerned, it is solely the responsibility of that particular Apple Reseller.

So I assume none of your juniors care to listen, so you left and unfortunate Machines customers bore the brunt...?

Then in this context, you are wrong about your prior posting that the so-called Mac City's repair centre rejected your warranty claims. These repair centres do not belong to any Apple Resellers like Mac City, Switch, MacStudios and the likes (with the exception of Machines and other Premium Resellers). Most of these resellers are merely a drop point for services bound for what as you would termed "repair centres".

These "repair centres" are independent entity called Apple Authorised Service Providers (AASP) - VR Technology and Sapura (and those of Machines, CG Computers, and EpiCentre as listed on the Apple Malaysia website). And they get to decide from consultations back with AppleCare pertaining warranty claims, and if Apple finds enough reasons to reject claims, the AASPs have to follow suit of warranty rejections, so does Apple Resellers if the item was submitted in by customers there.

Nimrod323 is right, no resellers can reject any warranty claims other than those specified by AASP as directed by Apple. So in this case, you're barking up the wrong tree. You cannot blame a reseller just because the repair centre rejected it as the former's hands are tied.

And for those who have issues requiring immediate attention from Apple, warranty claims for example, I would suggest going straight to the AASPs. Going through Resellers would entail more time for AASP representatives to make rounds picking up service items from resellers, and returning them upon completion of repairs. And there's always AppleCare Hotline at 1800-803-638...

This post has been edited by Eithanius: May 1 2010, 08:17 PM

Then you should have questioned them on the spot instead of speculating their mere interests was to profit RM 30 from you. I don't know how Mac City works or if they really have a valid reason to reject your claim, but based on your description, rejecting a warranty claim based on the origin of the battery purchase (and under warranty) is wrong. If you're dissatisfied with the service they rendered you, then you should have also complained to a higher-level management.

you lost me....

And I would imagine next time when he has kids, he'll demand proper treatments to his kids or else he'll turn the store upside down...

I've seen these kinda clowns before, and the unfortunate kid had to apologise for his dad's rough behaviour to the store manager...