My family and I are boycotting Machines, here's why:

Went to Machines at the Gardens Midvalley, early November.

iLife 11 was already out and is suppose to come with the iMac.

The iMac on display in the showroom has the iLife 11 installed, and my sister was so impressed with iLife11, she bought the top-of-the-range iMac on that day itself, around 7k. It's her first Mac.

After 2 weeks of fiddling around with it, she asked me why the iPhotos was different from the showroom's iPhoto, she thought it was another 3rd party program. I told her that it can't be, because it comes with iLife11.

Found out that it was iLife 9.
Called them up. They asked her to fill in some form online and Apple Singapore will send it to you for free, but you gotta pay RM30 for shipping.


Went back to them physically. Demanded explanation and iLife 11 based on facts:

1) Showroom unit showed iLife 11, why did the iMac not come with it.
2) If there was a need to get it from Singapore and pay 30 bucks, why was it not conveyed during point of sale?
3) If future iMacs comes pre-installed with iLife 11, why was my sister not told about it and therefore be allowed to make a decision on whether to wait 2 more weeks or so to get the iMac, for the same price?

Their final response:
We can't do anything about this.

What should my response be?

I'm looking at legal action - emotional stress to a 6-month pregnant lady, false representation of products sold... gotta ask my lawyer for more.

You are right that the Mac should come with an Up-To-Date disc in it, but it doesn't.

Machines has replied and they said that they won't do anything about this. The iLife11 is available for order at RM30.

I spoke to Apple's Customer Care and they are more helpful and said that they would provide options. I shall speak to them further tomorrow.