Well for me Apple or PC it's a product for us. Depend on us how to evaluated it. I'm huge Mac's fan. Regarding all the service had cause us trouble all playing the role by human. Actually the premium reseller owner should realize that the service team and management team should need more training for the services. They should learn how to answer the phone in a manner way, if this doesn't apply to this management i guess the reputation drop down. Sometimes, I do believe human behavior or spreading the truth is really a power broadcasting instead of paying ad's talk how good is the product is.

If this thing gonna happen to me, I'll report to regional office. If regional office cannot take any further action call to HQ. Start sending email and print screen all the conversation and proof spread all over the internet.