Recently I sent my iPod for repair. And it was kinda rejected from Machines since they say it's OK after their test.

So OK. I went to 1 Utama Outlet to collect my unit and I was planning to check whether it is REALLY functioning well.

However, When they opened the paper,
(The way they keep their customers iPod.. also quite bad. They just put it in a folded paper which is our receipt. Without any protection inside. Sure it will be scratched when it's being moved from office to outlet or whatever. Everyone knows How vulnerable iPods are from scratches.)
My iPod wasn't inside my receipt. Mine is 32GB but the iPod inside was 8GB. What a surprise!!!

When the staff checked, actually it was someone else's one. and that someone has already collected some other iPod which wasn't his. SO basically my iPod was being missing.

The technicians in head office were all out for lunch. So I had to waste time in outlet for just nothing. Then had to comeback home without anything. Couldn't even make complaint to proper person.

Ok so this evening I managed to know that the other person has been contacted. Checked that my iPod was collected by him. Well. Actually quite lucky for Machines that this person is gonna return my iPod.

Ok now the thing is. The condition of my iPod. Actually for me. It's already very frustrating that machines made this kind of mistake. and the other outlet didn't even check properly when the other person was collecting the wrong unit. The person could use my iPod for more than few days.

I don't know how much he would care about my iPod's condition. Well. I'm not blaming the person.. Seriously he doesn't have any fault. If you get 32gb ipod instead of 8gb. and this person said he's gonna return the unit. This person is actually really good enough. Problem is Machines..

Well and when i drop my iPod to machines. it was only 3-day old Refurbished iPod. Which is 99% Scratchless. I was using Screen Protective film and Hard type case which covers whole body..

So when i drop my item. I just took off my film and casing. and drop it for service.

And you know what was written in the notes for their service system?

It was written 'A bit of scratches'

WTH is this please. When you see how machines treat the iPods it will surely scratch during their delivery and testing..

I already stated in my letter of complaint that I want my iPod back with EXACTLY in the status when i drop it for service. Unless i won't accept it.

So yeah. this is my testimony with Machines service.

Mac city generally has better service. Used mac city once for service of my in-ear headset. The service was bit slow.. but they were at least kind. And the technician team of maccity seems to be more responsible to test the unit too.

(If machines see this. you are supposed to check my letter of complaint. That's much in detail about this issue. Then you sure know who I am. and. I'm sharing this to people prevent you making same mistake like this. )

I don't think they have it based on singapore.. btw I'm also not sure whether they really check the email or not

But I have some junior technician's email address and some others which were in CC.

If they don't reply to my email.. I gotta send my email to those address again.


Btw I just got a call from machines. They said they apologize about this issue will bring my unit by next week.

So i clearly told them that i won't accept the unit if the unit isn't in the condition as original.

Feel like then i'll have to deal with 1U outlet instead of their head office

If there's problem, then I'll have to ask them to connect me with thier outlet manager or Head of technician department then gotta talk to him/her.

They should think about how much time i'm wasting because of this, The stress I get. I'm having my final A-level exam going on somemore. Time is very important for me.

Haiz.. Stressing. Seriously, next time i'll be going for mac city instead for any service i think.

Yup. But in Malaysia, no choice. We have to use those resellers here..

Btw I just wanna ask ..

I sent my iPod almost scratchless and return with scratches.. How are you going to react with it?

For me I can't accept this at all. That's like spoiling my whole effort to keep my iPod almost scratchless and new-like. Who knows? I might wanna sell my iPod later then when it's scratched, sure its value drops too

What I wanna point out, is the way that machines handle their customers' items are Wrong. They really need to take care of them. They are not even their properties. It's customers' properties.

When they send to apple then no problem since apple will return with refurbished item. But Some cases like mine they just return them back to their customers after their own testing.

Well I'll have to see my iPod's condition first but I kinda sure that it's already not like before.

I really regret sending my iPod to them now..

yup. among them Gardens seems to be better than others. that was where i got my first service, they even sent me emails about each process going on with my service. that was very good.
now it is 1U, then at 1U, there isn't technician present all the time=_= they supposed to have one there though, according to their site=_=;

Continuing my story from last time..(pg 12) Today I'll be going to 1U and check and decide whether i'm gonna collect my iPod.
Well, Not sure when exactly my ipod was arrived at 1U but It's been delaying to much and.. AGAIN I had to call them to check the status.. not informed earlier by them.

If it doesn't come with proper condition, I think I don't have any choice. Gotta talk to someone with it and ask for proper compensation about it.

Wish me good luck people.. Argh.. got a bad cold and got 2 A level papers on friday... Very stressed ....T_T

This post has been edited by astard: May 26 2010, 12:10 PM

Since I was busy with my exams..@_@ Continuing story here..

So few days ago.. I went to check my iPod and it came back with scratches...T-T haiz.....

one of technician from HQ asked me to take since nothing much can be done (?!?!) and offered me 'Special Service' for 'Next time'

I told them.. what is that? I don't think I'll be using service here again!
and I'm living malaysia next month.. What's the point =_=;; Clearly told them I can't accept my iPod being back with this condition..

OK.. So Talked to another technician(Maybe the one made mistake.. who is actually responsible for this issue).. then she apologized and told me that she'll talk about this issue with her manager and get back to me by next week.

Well well.. So I need to wait one more week again.. haiz..

Staffs from 1U were kind to me.. They understood my situation and tried hard to contact thier HQ for me. But HQ ppl were out for lunch for quite long time ~_~;;

This time.. I'd like to tell you.. If you have any service issue that u need to deal with Machines HQ, You better avoid 12~3pm-0-. It's their lunch time (officially 12~2 but + delays etc) You will just gonna waste time in that time.. even the outlet staffs can't really contact them.

but this time i thank to 1U staffs.. They apologized for the delay instead of thier HQ.. Well.. Yeah.. Thanks to them I could control myself at least.

Hope this thing can be finished nicely..really tiring T_T

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Added on May 31, 2010, 4:06 pmStory continues...

Got call from Machines that they will order Apple for replacement for my unit. So I'll be getting another refurbished unit by next week.
(Seems like they are sending it with my original issue/problem for sending my unit to machines..Wonder why they rejected at the beginning..haiz)
(I sent my unit for touchscreen not working issue and yellowish LCD issue. Machines first rejected to give service after their own testing)

anyway...So finally...It's settled:).. I still have some doubt about this issue but well... I'm now too tired to argue about this anymore..T_T

Thanks everyone who gave me support about this issue..:)

This post has been edited by astard: May 31 2010, 04:06 PM